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  • Customers like
    • Product 9
    • Friendliness of staff 6
    • Product was fine 4
  • Customers don't like
    • Customer service received 45
    • Customer service 27
    • Lack of response 24

This is the first review I have ever posted, anywhere. We had our floors done through Lowes Maple Grove. It has easily been the worst experience I have ever had with any retailer. I dont have the time or energy to write everything that has happened in this review. First off, oddly enough, the floors look great, we are happy with the final product that the folks Lowes sub contracted the work to. Everyone not working directly for Lowes has... Read more

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We remodeled our kitchen and purchased all the appliances from Lowes. The refrigerator/freezer we purchased is a Kitchen Aid Architect II 21.9-cu ft bottom-Freezer monochromatic Stainless Steel model. When it was delivered there was no Ice maker installed. We ordered the ice maker Lowes told us to order and had Lowes through one of their service contractors install the ice maker in September of 2015. The ice maker has never worked properly and... Read more

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I was very pleased with the services rendered by Mr Aaron at the delivery section (register 1) yesterday(Saturday). As promised by the person at the tiles section, the ceramic tiles boxes were not sent to the Register 1 after payment was made and I had to remind two or three time. There was considerable confusion in the section to locate the tiles boxes. At that time I had to inform Mr Aaron about the delay. He was very professional, courteous... Read more

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Military Discount...The policy is crystal clear....Veteran's get the discount x3 per year just like most other businesses that offer discounted meals or free meals, ect for vets....your dd214 or veteran on your drivers license will not allow you to shop tax free on the bx/px in order to shop there you need a valid retired id or active duty id (not expired) Lowes is just matching what the bx/px offer..... Your VA card unless it says Service... Read more

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  • From mobile
  • Aug 17
  • #902333

Worst customer service. NEVER a manger on the floor always in the office. The money is made on the floor. Will shop Home Depot from now on no headaches there at all they love to help you

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I recently had kitchen cabinets in stalled by Lowes of Mt Vernon il.Labor charge was 649.00 took less than a day.When the job was finished they left particle board showing on my kitchen floor isttead of putting a piece of laminate flooring down to match the rest of my floor looks like the work was done by an off of the street handyman instead of a pro.They refuse to correct the problem. I have bought a lot of stuff from lowes but i will no... Read more

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  • From mobile
  • Aug 16
  • #901995

Sarcastic man in bathroom area was not nice too my mother-in-law.disrespectful an very crass like people at home depo nicer customer service.

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HORRIBLE!!! I LIVE IN BAYONNE, NJ THE DELIVERY COMPANY THEY USE IS HORRIBLE, I BOUGHT A WASHER ON THE 9TH OF AUGUST IT WAS FINALLY DELIVERED TODAY!!! HOWEVER THE DELIVER COMPANY JUST LEFT IT ON MY PORCH BECAUSE ALTHOUGH I PAID FOR INSTALLATION AND HAUL AWAY OF THE MY BROKEN MACHINE...THEY DID NOT WANT TO CARRY IT UP MY STAIRS!!! THIS HAS BEEN A NIGHTMARE, BETWEEN POOR CUSTOMER SERVICE, CORPORATE BEING CLUELESS AND THIS DELIVERY COMPANY ..I WILL... Read more

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To whom it may concern: I am writing as a loyal Lowe's consumer of over 6 years. Lowe's is my main source of supplies for my maintenance company that services property management companies and Realtors within the Clarksville, TN area. Numerous concerns of mine have been supplied to Lowe's Store #498 of Clarksville, TN. I have expressed my concerns several times to management and to the Lowe's customer hotline ranging from delivery drivers not... Read more

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I just had the single worst, but more importantly maybe the single stupidest, Expedia CW with lowes home improvement. While trying to order 1600.00 with of equipment from a lowes store in Calgary Canada I learned if you are from the States it's impossible. In a futile effort to order my girlfriend a nice outdoor cooker with lots of related equipment I found that lowes, specifically the Signal Hill store in Calgary Alberta, would not allow me to... Read more

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