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  • Customers like
    • Product8
    • Friendliness of staff3
    • Staff primary reason i go there3
  • Customers don't like
    • Customer service received42
    • Lack of response23
    • Service18

  • 2 days ago
  • Repairs
  • West Palm Beach, Florida
  • Refrigerator And Freezer
  • 10
  • REVIEW RATING 4/5

Lowes decided that after contacting GE they would no longer honor our service contract,even though it is for five years, and we could no longer call re this problem. What a waste of money on a service contract and this shows very poor business practices on the part of Lowes. They do not return phone call and will not discuss the problem with us. They replaced the ice maker three times and also... Read more

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  • Jul 31
  • Building Services
  • Duluth, Georgia
  • Fencing Installation
  • 42
  • REVIEW RATING 4/5

I hired Lowe's for a fencing job (materials + labor installation + related cleanup). I paid all the money up front more than 1 month ago. They said it will take 2 weeks for the order to come in and for the job to be finished. They also said they would have professional installers and all the right equipment. 2 weeks passed by and nothing happened. It's been 6 weeks now and they just now... Read more

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  • Jul 30
  • Advertisements and Cons
  • Ames, Iowa
  • Epp Extended Protection Plan
  • 22
  • REVIEW RATING 4/5

Water heater went bad, lowes couldn't find any one to install or repair unit. They gave me a new unit and I had to install it my self. They emailed me that they pay me $355.10 for the buyout of my EPP plan. After months of waiting for the payment, they said they couldn't pay me because I not a contractor. The cost of hiring someone in my area to install a water heater runs around $700. The reason... Read more

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  • From mobile
  • Lowes
  • Jul 30
  • by anonymous
  • #674431

Does not stand behind products it sells bought a riding lawn mower less than 3 mos ago has already broke and cannot get anyone from Lowes store or corporate HQ to step up to plate and get it fixed Add comment

  • Jul 29
  • Installers
  • Shorewood, Illinois
  • Kitchen Cabinets
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

Ordered a whole kitchen from lowes and 2 months later still fighting with them because they measured wrong cabinets would not fit that they delivered the cabinets looked like *** knobs uneven still no results have no kitchen still customer service all they say is I am sorry we will get back to you and nothing Ughhh never lowes they are the worse my next step is the news media if no results... Read more

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  • Jul 28
  • Building Products
  • Pottstown, Pennsylvania
  • Door
  • 43
  • REVIEW RATING 4/5

Ordered a door in March. Door arrived at Lowe's in May. By mid May, Lowe's installer arrives to remove our old door and install the new. Well, the installer that originally measured our door and opening was fired and the new guy couldn't figure it out. Now it's Memorial Day weekend and Yay the Lowe's installer is here!! He and his 2 man crew worked for about 2 hours and the job was finished.... Read more

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  • From mobile
  • Lowes
  • Jul 28
  • by anonymous
  • #673277

Worst customer service, bought a refrigerator, stove and microwave. The microwave's screws did not fit had to buy new screws. Did not get help from lowes or Samsung once lowes sells you the product its out of their hands. The fridge we received was too high had to order a new one and this one is taking almost 4 weeks we were not told it was coming from out of the country. Add comment

  • From mobile
  • Lowes
  • Jul 28
  • by anonymous
  • #673146

Lowes does not deliver and install on time. Stove and dishwasher delivery a complete mess. Still have not received stove after a month, lost after being delivered to warehouse. DW installed after being lost twice. Corporate and local levels need new inventory control and a better level of customer service than the 3 Stooges variety. Disgusting. Going else where for needed refrigerator. Add comment

  • Jul 27
  • Building Services
  • Ashburnham, Massachusetts
  • Lowes Roofing Installation
  • 17
  • REVIEW RATING 4/5

Signed a contract in April..was told they were 2-3 weeks out...here we are at the end of July almost 4 months later..roof done poorly. They are coming to inspect it tomorrow. Sometimes they came to work sometimes they didn't show at all after telling us they were coming and asking us to leave the extension cord out for them. They were slobs. Nails everywhere..hundreds..like no tarps at all were... Read more

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  • Jul 27
  • Building Products
  • Uniontown, Pennsylvania
  • Concrete Sealer
  • 1
  • 1
  • 12
  • REVIEW RATING 3/5

went to lowes for concrete sealer the manger said he knew what I needed and gave me wood sealer. I took his word and did not look. put it on foundation and it ran every where. went back to lowes and told the manager what they did and he gave me mineral spirits to take it off he said its a 50/50 chance it will work. Now I find out this could damage the stone on my foundation. Lowes should train... Read more

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