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  • Customers like
    • Product8
    • Friendliness of staff3
    • Staff primary reason i go there3
  • Customers don't like
    • Customer service received42
    • Lack of response24
    • Customer service19

  • 3 hours ago
  • Installers
  • Churchton, Maryland
  • Working Conditions
  • 2

I have worked for Lowe's for several years. I have received emails and notices and we have been told of improvements that would make Lowe's a better place to work. Well I haven't seen any of it. In fact I've seen things go down to the point that it seems as if you're in a fast flowing spiral. The manager at my store has been a manager too long. He barks at employees and in the same instance he... Read more

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  • From mobile
  • Lowes
  • 4 hours ago
  • by anonymous
  • #691111

Lowes in batesvill ms needs to retrain their employees on customer service! There are very few people who work in that store who are willing to help. Add comment

  • 21 hours ago
  • Installers
  • Maytage Fridge
  • 12
  • REVIEW RATING 4/5

Went to Lowe's on 7/21, told to order the fridge I wanted online since it's a special order (Maytag 18.7 cu. ft. stainless steel, single door, bottom freezer). Ordered online on 7/21, date of arrival estimated 8/16. The week of 8/16 I get a call saying it's now 8/21. Ok. A couple of days later I get a call that it's now 8/28. On 8/27 I call the 1-800# to confirm the date arrival is still 8/28, it... Read more

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  • From mobile
  • Lowes
  • 1 day ago
  • by anonymous
  • #690507

Even the girl at the Lowes store said well that defeats the purpose of having it delivered to your house I said I know lol Add comment

  • 2 days ago
  • Installers
  • Gilbert, Arizona
  • Whirlpool Refrigerator Bottom Freezer Drawer
  • 27
  • REVIEW RATING 4/5

I purchased a Whirlpool Refrigerator with the bottom freezer drawer. The delivery team did not know to secure the fridge with the levers on the wheels. When I showed them that the fridge rolled out toward me they said "put more weight in the freezer". The fridge was making a lot of noise and Lowe's agreed to make an exchange. Only when I talked with the sales person did I learn about the... Read more

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  • 2 days ago
  • Installers
  • Cabot, Arkansas
  • Fence Installation
  • 19
  • REVIEW RATING 4/5

Well it's August 26th and nobody showed up on the 24th. I had to call again and they showed up on the 25th but left it unfinished. They didn't have a fence panel and no idea when they could get it. I just called and left a message for an update on when they might be back. I've spent a small fortune doing projects with Lowes. The difference is I bought the materials and did it myself. I've learned... Read more

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  • 2 days ago
  • Installers
  • New York, New York
  • 28
  • REVIEW RATING 5/5

I purchased all new appliances from Lowes. They installed the fridge. We found out it was leaking. I called Lowes they ignored me then pushed me off to XPO which is now pushing me off to another company. I had to go threw my home owners insurance and now have to pay my deductible my rate will all go up because they subcontract everything. Instead of them handling it since I purchased from lowes... Read more

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  • Aug 25
  • Installers
  • Woodbridge, Virginia
  • Ge Dishwasher
  • 15
  • REVIEW RATING 4/5

I ordered a dishwasher from Lowes on July 16, 2015. On August 24th I went in to have a professional installer come in and install it. They told me it would up to a week. On the 25th, the water line was still leaking and much worse. I tried to tighten the hose and it burst loose and sprayed water all over me, the kitchen and leaked into the basement. I called Lowes to see if they had someone who... Read more

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  • Aug 24
  • Installers
  • Tampa, Florida
  • Blinds Purchase And Installation
  • 13
  • REVIEW RATING 4/5

I spent $1300. for porch blinds. from W.Waters Tampa Location. First the blind store expert mixed up my whole order between loop chains & wands for the same 5 panel install. Paid them on May 27 2015 blinds came for the install a month later. Found out the order was all wrong & the manufacturer Coolaroo sent 3 different colored types of hardware. Ugh! Waited another month. Blinds come in... Read more

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  • From mobile
  • Lowes
  • Aug 24
  • by anonymous
  • #688538

Have spent about $7 grand on my new bathroom now Im having a problem getting the employees in plumbing to make a call to get the kickplate for the 5 ft $2 grand vanity I bouught to complete my bathroom its always I forgot I had customers all day but Im still a lingering customer trying to get my bathroom completed Add comment

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