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  • Customers like
    • Product 9
    • Friendliness of staff 6
    • That i did get the discount 3
  • Customers don't like
    • Customer service received 44
    • Customer service 25
    • Lack of response 24

I should have followed that old adage in purchasing from Lowes. In the first experience, I purchased a refrigerator to be delivered. The guys who showed up with it were not strong enough to carry it up our stairs. My husband happened to come home as they struggled and had to assist them with the delivery. The walls and stairs were scratched while doing so. This past winter I purchased a new Whirlpool water softener. It was delivered, installed and old softener removed. The technician asked me if I would like to use the remaining water... Read more

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We had a terrible experience with the flooring department at the tomball location. After a couple of weeks and 6 revised estimates (all of which increased each time) we have given up on this store installing our floor. All we wanted was 2000 square feet of wood looking tile installed like their instore sample and they couldn't handle it. Never again with lowes. I would recommend staying away from this store Read more

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  • From mobile
  • Lowes
  • 2 days ago
  • #836681

oreded a speacial out swing door. seal arent correct, doors dont align, plus others items. took 2.5 weeks to get a rep out. its now 2.5 weeks and no answer about a faulty door. oh. they said 1 week. Add comment

Lowes hired a subcontractor to install carpet in my home. I left the workers alone at my home for around 1.5 to 2 hours and I returned home to find my refrigerator had been stolen. I immediately contacted the subcontractors supervisor and he stated that he does not believe his workers would steal. I filed a police report. Then I contacted Lowes and the subcontractor's business, once again and they were very unhelpful and practically refused to assist me and would not accept responsibility. They said, "Let the police complete their... Read more

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Lowes (and Home Depot) never seem to have anybody in the departments to help you.You stand around a department waiting then an associate says ill get you someone and you continue to wait wait wait. Also, Lowes in Chester NY use a very poor shipping company.It took 5 weeks my flooring order to come in and the shipping company said t 1) we will only keep your order foe 2 weeks, after that you have to pay storage fees & we need 48 hours notice for a change of delivery date. At least they make it cohesive to match up w the poor customer service in... Read more

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Bad, I did not buy this heater myself my neighbor did and installed it for us (my husband and I), the heater has also been a headache. It could keep the water heated and would turn off and I had to go and light the pilot over and over my neighbor would come and check the wiring and could find anything wrong, I finally went to Lowe's because It is a Whirlpool and asked the salesman what would be wrong with this heater since it was about 2 years old. He mentioned the thermocouples. I bought one and maybe this will help. I am tired of lighting... Read more

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I just came from the Warrington,Pennsylvania Lowe's and did not have a great experience. I wanted to buy several bags of mulch and was looking for one of the flat steel carts. I went to several of the staff and asked where they were and I was told go out the parking lot and find one. The cashier in the garden center was not friendly and was not open to my suggestion that someone bring some carts in from the parking lot for people to use. Aaron Drellich, store manager, this is an issue you should address. Read more

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Customer service was appalling. Tried to buy merchandise from two different stores. One had no table so I called another store and asked if the table they had in stock could be sent to store closer to my home. I was told other store would have to pick it up. Called first store again and was told they couldn't do that. Then I was told they did not have the chairs I needed even though I was originally told they did. Told to order on line, so I did. I received one defective chair. Will attempt to get that resolved. Wish me luck. Read more

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This store is the worst! I will never spend another dollar in this store. I was kept waiting for more than 15 minutes to get help with 11 40lb bags of top soil (lifting onto cart and loaded into car). Had to ask for a manager before someone finally shows up. He puts the bags on the cart and leaves!!! I again ask for a manager and after another 15 minutes and no one showing up I left with my money in my pocket and will never return! This DIY girl will go out of her way to go to the Home Depot from now on!!! Read more

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Yesterday, I placed an online order for two packages of grommets totaling $2.34. I did so because Lowes online ordering and pickup is supposed to save me time. I arrived at the store in Harrisburg, PA to pickup the order, and only one person (Dom) was working in customer service. She was helping another line with returns. After a good 10 - 15 minutes I asked her to alternate between the two lines. She ignored me, did not even acknowledge that I had spoken. I asked her again several times, and each time it was if I had not even spoken. ... Read more

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