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1.9 Based on 498 reviews
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  • Customers like
    • Product 9
    • Friendliness of staff 6
    • Product was fine 4
  • Customers don't like
    • Customer service received 44
    • Customer service 26
    • Lack of response 24

Checking out in Garden; about 7 items w/ one discounted. Rung up on register, but discount didn't show up, clerk called mgr several times, no show. Three additional employees couldn't help. Finally we said "We will not buy the discounted item." Clerk didn't understand. We said "No buy!" She understood. Took 20 minutes to get to that point. Went to "Customer Service" to ask for store manager. Didn't show. After 10 minutes of no store... Read more

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  • From mobile
  • Lowes
  • 2 days ago
  • #852868

Project Source vertical blinds shipped with 24 instead of 25 blinds. Support number says your call cannot be completed at this time. Add comment

  • From mobile
  • Lowes
  • 2 days ago
  • #852513

Bought some outdoor furniture. Supposed to be delivered on a Sunday morning. They showed up around 2:00 with half the order. We paid extra to have the furniture assembled. Came unassembled. Add comment

I am SSOOOOO sick and tired of my Lowes Credit Card account!!!!!! There is NO grace period!!!! I spend loads of money there and like to pay my bill when I'm there because I'm there all the time. Didn't get there last night like I planned, so I go online to pay the bill today (ONE day late!!!!!) and they charged a $25 late fee (if I had to add up how many times they have done this to me it would be hundreds of dollars!!!). I understand that they... Read more

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Lowes - Review in Household Services category from Tampa, Florida
1 of 2

I made a purchase at Lowes on Commerce Palms Drive, Tampa, Florida 5/20/16. I purchased a stacking rocking chair from the back of the gardening section. It was dirty but was the cleanest of the others. I brought it to the cashier, and she said its a lovely chair but its filthy. I told her all of the chairs back there was in that condition. She gave my daughter windex and a paper towel and told her to get started cleaning while I was getting the... Read more

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Poor service. Waited about 30 minutes to talk to someone in Building Projects. Just one guy at the desk where people do all sorts of time consuming special orders. I ran into Allen, a Lowes associate by the glass cutting station and asked him for help. Allen advised he works in the gardening department and did not know how to cut glass. He pointed me back to Building Projects. I told him that there was a line there and I'd already waited 30... Read more

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AT LOWES IN KANSAS CITY, MO. ON BOARDWALK. KEVIN IN INSTALL SALES IS A LIAR. BEWARE CONSUMER & DO NOT GIVE THEM MONEY UP FRONT FOR A PROJECT, WHICH IS WHAT THEY REQUIRE. I AM NOW STUCK WITH A TERRIBLE SITUATION. BROOK THE MANAGER IS TAKING HIS SIDE, WHEN HE WAS NOT THERE TO HEAR THE CONVERSATION BETWEEN KEVIN AND I. I WAS GIVEN AN INCORRECT COLOR THAT KEVIN PHONED ME ABOUT AFTER I SIGNED THE CONTRACT, OF WHICH HE WOULD NOT BE USING. HE... Read more

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Went to Lowe's to get two boards. They didn't have but they said we could cut on in two for you. I said "IK". Then the guy said, "But, we don't have a saw. Ours is broke down." I said, "When can you cut the board in half?" The guy said, "You never know. It could be a day or two ir if they have to order parts it could be a month." I said, "Do you have another saw you could use?" His answer, "Nope." I said "Guess I'll have to go to Home Depot."... Read more

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I spent more than an hour, a dozen phone calls, and talked to a couple of very dumb girls, trying to reach someone in "customer service" with a clue. I can't count how many times I was put on terminal hold, disconnected, sent to a line that only rang and rang and rang. I was told by one of the *** girls that Lowe's doesn't have more than one refrigerator and it is backordered, another *** girl said there's nothing she can do to refund an order ... Read more

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I ordered item 50186, sheet metal online. I questioned the gauge (thickness) of the sheet and was told is was 22 gauge and the order would be ready for pick soon and just to get there before 10PM as that is when the store closes. I got to the store at 9:10PM and found that they close at 9PM and even though the MAY be ready for pick up, I can't as the store is closed. I also found that the sheet was not 22 gauge, but much thinner 30 gauge. ... Read more

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