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  • Customers like
    • Product7
    • Neat aisles2
    • Staff primary reason i go there2
  • Customers don't like
    • Customer service received40
    • Lack of response23
    • Service15
  • From mobile
  • Lowes
  • 1 day ago
  • by anonymous
  • #639488

Purchased a $2400 refirgerator after 3 months it started making noises. After 5th service person to my hoyse my refrigerator is still broken. The worse customer service on the planet. Add comment

  • 1 day ago
  • Products
  • New Castle, Pennsylvania
  • Kerosene Heater
  • 10
  • REVIEW RATING 4/5

My son bought a kerosene heater from lowes wick broke got another one same thing wick broke had a receipt they told him it was already returned had the receipt which said sale and cash and had the heater they wouldn't give him back his money called customer service they had manager call rude and *** in new castle pa store Shawn and Ryan from new castle pa store *** if you have a valid receipt how... Read more

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  • 2 days ago
  • Products
  • Hilton Head Island, South Carolina
  • Troy Bilt Pressure Washer
  • 11
  • REVIEW RATING 4/5

Bought a Troy Bilt powerwasher 190cc 8.50 at Lowes. Used once. Second time didn't work. Lowes says it happens "all the time" because customers don't maintain. This is my second use. No warranty. WARNING! DO NOT BUY THIS MACHINE FROM LOWES. THEY DONT STAND BEHIND IT AND BRIGGS AND STRATTON SAYS IT IS YOURFAULT. THEY BLAME THE ETHANOL IN FUEL! Duh! Try to find fuel without ethanol! LOWES... Read more

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  • 2 days ago
  • Appliances and Electronics
  • Neptune Township, New Jersey
  • Washing Machine
  • 12
  • REVIEW RATING 4/5

I'm not happy with Lowes bought 3 major appliances from them and the newest one only over a year by 3 weeks is giving problems. They sent someone out 2 days later and after he left it did it again. Please don't insult me with a $50 gift card cause doing laundry for 4 boys who play soccer leaves me an unsatisfied costumer ... And I have your extended warranty and instead all I bought was your HR... Read more

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  • 2 days ago
  • Appliances and Electronics
  • Arlington, Texas
  • Samsung Washer And Dryer
  • 17
  • REVIEW RATING 4/5

I purchased washer and dryer in store. The sale person said it would come on Wednesday. Then Wedesday came with no one imforming me that they won't be showing up. I made a phone call, and was told Thursday, so I took the day off. I've been waiting all day on Thursday, no one called, no one came. I called them, they said let them check then call me back. Well, that was a lie! My wife was upset and... Read more

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  • May 19
  • Products
  • Helena, Ohio
  • Business Credit Card
  • 9
  • REVIEW RATING 4/5

I have been trying to get a business credit card at Lowe's for 2 weeks. I first go to the store and ask at the service counter, and they tell me to go online to fill it out. So I do just that and it doesn't work, so I call the help number. The *** on the other end tells me to go the store to apply. So we are now going to Home Depot since it took all of 4 days to get a card in hand! Screw Lowe's,... Read more

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  • May 18
  • Plumbing fixtures
  • Spartanburg, South Carolina
  • High Pressure Pump
  • 41
  • REVIEW RATING 4/5

On 5/18/15 went to lowes in spartanburg s.c. to purchase a 1/2 hp pump $159.99 no pump availible.after search n for a sales assoc. They showed 7 available but none found. I was told to go another spartbg location they had them there..guess what none there..this store showed 13 in greer s.c. so i personally called talk to jimmy n plumbing ask him to visually make sure they were there he replied... Read more

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  • May 18
  • Landscaping and Gardening
  • Florida, United States
  • Troybilt Bronco Lawn Tractor
  • 11
  • REVIEW RATING 4/5

thursday to pick up no show they said truck broke down if I had not called to see why they had not showed up ( I took off work all day to be there )any way they said if I had not called the on why they had not showed up they could be working on the truck,, then when ask when can they pick it up they said ,, what do exspcet us to do walk there and pick it up and carry it back here,,,,,,I said do... Read more

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  • May 17
  • Furniture and Decor
  • Kitchen Cabinets
  • 38
  • REVIEW RATING 4/5

We shopped around a lot for cabinets to upgrade our kitchen. Kitchen not too big or complicated so we decided to give the job to Lowes. We did our own demolition of the kitchen and it was all set for the new install. First off- the Lowes employees in Derby, CT are genuinely great. They try to help and in the end came through for us. Try to make a long story short.... We had our kitchen redone... Read more

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  • May 17
  • Products
  • Kansas City, Missouri
  • Goof Off Remover
  • 30
  • REVIEW RATING 4/5

I purchased online a 20 oz bottle of Goof Off and a couple of other items. When I made the purchase the website said there were 5 in stock at "my" sore on Boardwalk in KCN. They called me 30 minutes later to tell me my order was ready. When I got there, it was a 16 oz bottle. I went back to look for the 20 oz bottle but they only had 15 or so 16 oz. They certainly didn't sell 5 20 oz bottles... Read more

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