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2.0 Based on 360 reviews
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  • Customers like
    • Product 8
    • Friendliness of staff 5
    • Staff primary reason i go there 3
  • Customers don't like
    • Customer service received 43
    • Lack of response 24
    • Customer service 22

  • 8 hours ago
  • Installers
  • Alum Creek, West Virginia
  • Whirlpool Water Heater
  • 10
Lowes - Review in Installers category from Alum Creek, West Virginia
1 of 5

Purchased electric water heater on 10/29/15. Could not afford their contractor price to install. Hired a relative. Reset button began tripping immediately. This went on for 2 weeks then breaker knocked and unable to get it to work. I went on vacation. Relative attempted to locate problem, resulting in calling manufacturer. Prompt to remove heating element. Element VERY old, totally corroded,... Read more

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  • Lowes
  • 11 hours ago
  • #741945

A three star rating is way to good for your store in Madison heights va. Terrible terrible service. No one has any knowledge of their departments. Unfortunately there is no Home Depot nearby Add comment

  • 17 hours ago
  • Installers
  • Kennesaw, Georgia
  • Carpet & Installation
  • 9

I recently had carpet installed by Lowes, never again!!! The company they used as they sub contract out was Keller and the office people are horrible to communicate with. Once I got a date the installer showed up with no help and I had to re schedule after I left work to come home to take out all the electronics that I was not told I had to do, that was the stores fault. Once the installers left... Read more

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  • Lowes
  • Nov 24
  • #739810

They make it easy for dead beat dads to work and make money under the table and not ever pay to thier children. Lowes should change thier policies Add comment

  • Nov 23
  • Installers
  • East Peoria, Illinois
  • Lowes Windows Installation
  • 18

Four months ago I hired Lowes to install windows at my residence. The windows are still unfinished as of today. Four months ago I hired Lowes to install windows at my residence. The windows are still unfinished as of today. The installer came by on the date agreed to and installed the windows but not the metal exterior trim, saying you did not want that done. Of course I wanted it done, that is... Read more

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  • Nov 23
  • Installers
  • Lowes Online Order
  • 21

I placed an order online with Lowe's for a store pickup. I was notified that all of my items were available for pickup so I went to the store to grab my items. Once I got there it took 1 hour for the associates to find all of my items, and nothing was organized at all. The associates had no idea what was going on. The customer service that I received while waiting was also ridiculous. I had my 2... Read more

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  • Nov 22
  • Building Products
  • Watseka, Illinois
  • Flooring
  • 11

Went in search of flooring options. The man helping was a ***. We had basic measurement, width by length. Basic square room. Looked at me and shrugged his shoulders and said "what do you want? So you measured the room... " was trying to explain what we wanted as far as options etc. Another employee walked up where we were standing to talk to this gentleman and acted at this point as if I were not... Read more

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  • Nov 21
  • Building Products
  • Kent, Ohio
  • Hillman Slotted Wood Screw
  • 6

How much does Lowe's save by selling low quality fasteners? Can it be that much and worth the customer aggravation? I have literally spent tens of thousands of dollars at Lowe's over several decades. I'm generally happy with the quality of services, products, and value I receive. But the quality of fasteners sold at Lowe's is abysmal. I've lost count of the number of times screw heads have... Read more

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  • Nov 20
  • Products
  • Chico, California
  • Coast Flashlight
  • 30

Just wasted more time than I care to think about. Lowe's deal of the day is no deal. Store says they have stock on hand but they don't. Employee says must be computer error. Called customer service to get the deal, they won't honor it. Every store in the area is sold out of the item. Clearly just a gimmick to get you in the door. As a professional builder with a Lowe's credit card who... Read more

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  • Nov 19
  • Home Construction and Repair
  • Sunrise, Florida
  • Lowes Kitchen Remodel
  • 24

If you are thinking of having a kitchen remodeled by the Sunrise, FL Lowe's store here are several reasons why you should look elsewhere. We signed a contract 2/12/15. We were promised that the job would take 6 to 8 weeks after issuance of the building permit. Probably faster because we would have returned to our home in Rhode Island and wouldn't interfere with the contractor. The building... Read more

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