1.9
  • Product6 votes
  • Shopping1 votes
  • Remodel1 votes
  • Customer service received31 votes
  • Lack of Response13 votes
  • Service6 votes
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  • From mobile
  • Lowes
  • 4 hours ago
  • by anonymous
  • #601491

Every time we go to your store we can't get anyone to help load merchandise. There are more red vested workers than customers sometimes and still no help. I have even asked for help that didn't work. Wheeling and St Clairsville stores are the worst. Found simple solution 84 lumber bye!!!! Add comment

  • From mobile
  • Lowes
  • 4 hours ago
  • by anonymous
  • #601484

I bought a gas fireplace item number 469224 pleasant hearth brand and malfunction causing the house to fill with smoke causing major damage to my house Add comment

  • 2 days ago
  • Online Shopping
  • Colleyville, Texas
  • Fan
  • 2
  • 2
  • 15
  • REVIEW RATING 4/5

Worked with Aracele in customer service in Inwood rd store in Dallas. By error I rodered a fan on line to pick up at store and it went to the Allen Texas store. I simply asked her if she could help me call to cancel the fan in the Allen store so I could buy it in the Inwood road store. Simply said it was apparent she did not like having to do it and had a sulking attitude. I am a home builder... Read more

Was this review helpful? 0 1

  • Feb 24
  • Customer Service
  • Buffalo, New York
  • Pet Policy
  • 2
  • 2
  • 40
  • REVIEW RATING 4/5

Today we had to pick out items for our new kitchen remodel and had to take our 5 lb toy poodle with us because of the contractors in the house. It was a sub zero day so we couldn't very well leave the dog in the car, and instead carried him into our neighborhood Lowes. However, when we asked for help back in the appliance department, the employee told us it was company policy that no pets are... Read more

Was this review helpful? 0 3

  • Feb 23
  • Furniture and Decor
  • Vertical Blinds
  • 2
  • 2
  • 32
  • REVIEW RATING 4/5

I went in p purchasevertical blinds. Had the blinds cut and I was always walking to the register they Fell out of the package. At the register as I was trying to put them back in the package I cut my finger. I asked the cashier for a tissue and she said she didn't have one she didn't even look up ,offer to help me in anyway as I'm standing there blood dripping off my finger. she just kept ringing... Read more

Was this review helpful? 1 1

  • Feb 23
  • Building Products
  • Maple Ridge, British Columbia
  • Spray Foam Insulation Kit
  • 1
  • 1
  • 26
  • REVIEW RATING 3/5

Hey Lowes your practices in Canada is putting you lower than a dollar store. You are by far THE WORST home improvement store. You are even WORST than home hardware. You WILL NEVER GROW HERE AND END UP LIKE TARGET. Here is a story: Wednesday evening checked their online price for a spray foam kit the price was $599... great. Thursday morning before going just wanted to make sure.... the price is... Read more

Was this review helpful? 1 2

  • Feb 20
  • Appliances and Electronics
  • Citrus Heights, California
  • Stove
  • 4
  • 4
  • 40
  • REVIEW RATING 4/5

Our rental house is being remodeled by our contractor. They work from 7am to 3pm. We had free delivery from Lowes and no matter what they could not deliver in this time frame. No one lives there. they could only deliver between 6pm to 9pm. My wife and I can not drive over there and sit and wait for 3 hours for them. We called them numerous times and they said that they could not help us. We are... Read more

Was this review helpful? 1 2
  • From mobile
  • Lowes
  • Feb 19
  • by anonymous
  • #597398

We bought a whirlpool refeigerator 8/13/13,with the 3year extended warranty. It took 6weeksto get someone to look at it. Someone else is supposed to come no time frame no help T all sorry business practices. Last time I buy any appliance from lowes Add comment

  • Feb 17
  • Repairs
  • San Diego, California
  • Refrigerator Repair
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

We purchased a $3000 refrigerator with a valve leak wich caused a stain of in the door, we called for it to be repaired and it took a month to respond, we were told that they change the door but they came to only repair the valve now they stain on the door is cosmetic and they refuse to change the door. We were told we can not talk to the CEO because he does not take phone calls. Now we are... Read more

Was this review helpful? 0 1

  • Feb 16
  • Products
  • Colonial Heights, Virginia
  • Metal Halide Lamp
  • 1
  • 1
  • 38
  • REVIEW RATING 4/5

I had the worst experience. I waited in customer service line, for over 30 minutes. I still wasn't able to return my item. I had my receipt, and orignal package. I had to go around the store to find an employee to help the customers, in customer service dept. I ask to see a Manager. Employee told me management was busy. The funny thing is, I just bought the item 1 hour before hand. There was no... Read more

Was this review helpful? 1 2

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