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  • Customers like
    • Product8
    • Friendliness of staff3
    • Staff primary reason i go there3
  • Customers don't like
    • Customer service received42
    • Lack of response23
    • Service18
  • From mobile
  • Lowes
  • Jul 30
  • by anonymous
  • #674431

Does not stand behind products it sells bought a riding lawn mower less than 3 mos ago has already broke and cannot get anyone from Lowes store or corporate HQ to step up to plate and get it fixed Add comment

  • Jul 29
  • Installers
  • Shorewood, Illinois
  • 17
  • REVIEW RATING 4/5

Ordered a whole kitchen from lowes and 2 months later still fighting with them because they measured wrong cabinets would not fit that they delivered the cabinets looked like *** knobs uneven still no results have no kitchen still customer service all they say is I am sorry we will get back to you and nothing Ughhh never lowes they are the worse my next step is the news media if no results... Read more

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  • Jul 28
  • Installers
  • Pottstown, Pennsylvania
  • Door
  • 39
  • REVIEW RATING 4/5

Ordered a door in March. Door arrived at Lowe's in May. By mid May, Lowe's installer arrives to remove our old door and install the new. Well, the installer that originally measured our door and opening was fired and the new guy couldn't figure it out. Now it's Memorial Day weekend and Yay the Lowe's installer is here!! He and his 2 man crew worked for about 2 hours and the job was finished.... Read more

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  • From mobile
  • Lowes
  • Jul 28
  • by anonymous
  • #673277

Worst customer service, bought a refrigerator, stove and microwave. The microwave's screws did not fit had to buy new screws. Did not get help from lowes or Samsung once lowes sells you the product its out of their hands. The fridge we received was too high had to order a new one and this one is taking almost 4 weeks we were not told it was coming from out of the country. Add comment

  • From mobile
  • Lowes
  • Jul 28
  • by anonymous
  • #673146

Lowes does not deliver and install on time. Stove and dishwasher delivery a complete mess. Still have not received stove after a month, lost after being delivered to warehouse. DW installed after being lost twice. Corporate and local levels need new inventory control and a better level of customer service than the 3 Stooges variety. Disgusting. Going else where for needed refrigerator. Add comment

  • Jul 26
  • Installers
  • Alpharetta, Georgia
  • Lowes Protection Plan
  • 19
  • REVIEW RATING 4/5

Terrible experience as Lowes long time customer. I will never buy another item from them ever again. We had a repair man come out to repair our 2 1/2 yr old refrigerator 4 times. Each time we called they always was rude and never showed any empathy. I call lowes for the 5th time and they wanted to send another repair person out. If they couldn't repair it the previous 4 times what makes them... Read more

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  • Jul 26
  • Installers
  • Mobile, Alabama
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

Bought electrical box and a breaker .never open I lost receipt so they wouldn't get me money back or store credit. And the customer service lady was rude Read more

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  • From mobile
  • Lowes
  • Jul 26
  • by anonymous
  • #672060

First time user to rent a carpet cleaner. One person who do not work up front try to help me went to the desk for help. They had no customers but me. One elder lady, one young lady both did not help me at all. Had to go some where else. No customers service what so ever. This happen 07/24/2015 at 3:34 pm my time is valuable so stopping there was on the way home. Add comment

  • Jul 20
  • Installers
  • Oxford, Alabama
  • Lowes Electrical Stove Installation
  • 18
  • REVIEW RATING 4/5

got my granddaughter a floor model elect stove that had been returned to be repaired in the stove. the stove bought 4/8/15 but not installed till last week as the kitchen was being reworked. the stove does not work. the store is not working with me. they can't pull the sale up. i have a copy of the check where i payed for the stove.all i want is a stove that works or my money back. today is the... Read more

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  • Jul 20
  • Installers
  • Brampton, Ontario
  • Lowes Return Policy
  • 15
  • REVIEW RATING 4/5

ordered a custom air return Lowes told me they would call when they receive the product. call the store they told me it wasn't there and then they would call me when it came. I finally went into the store to see if it arrived it was sitting in the store 14 days when the looked up my order. when they finally found it the box has been opened which means someone looked at it and still didn't call... Read more

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