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  • Customers like
    • Product8
    • Friendliness of staff3
    • Staff primary reason i go there3
  • Customers don't like
    • Customer service received42
    • Lack of response24
    • Customer service19

  • 6 hours ago
  • Installers
  • Westminster, Colorado
  • Samsung Rs25H5111Sr
  • 2

We just bought a brand new $1500 fridge. When we brought it home we discovered the ice maker doesn't work. I called the number provided. They spend 20 minutes asking me questions and then told me I had to call another number. When I called that number they told me no one could come out for 3 weeks. After 3 weeks we could no longer return it to the store and if it wasn't covered by the warranty we... Read more

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  • 20 hours ago
  • Installers
  • Ontario, California
  • Interceramic Wall Tile
  • 9
  • REVIEW RATING 4/5

I have shopped at this Lowe's for the last time. I will be doing all my purchasing at the Ontario Lowe's where they understand the meanings of work ethics and customer service. I waited 25 minutes for some one to help me in the wall tile department. It took 3 calls from customer service! Then she gave me the wrong tile. The next day, after I had returned the tile & purchased the right... Read more

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  • 1 day ago
  • Installers
  • Sherman, Texas
  • Whirlpool Cabrio Washer And Dryer
  • 8
  • REVIEW RATING 4/5

If you spend a lot of money on a washer and dryer you expect it to work.... Mine worked for a while and I was told the sound I heard was normal.... contacted a repairman later and he said that it was NOT normal. I can't get my money back now because I waited more than 30 days.. It took a while to decide I wasn't doing something wrong and since I work I couldn't get it back in 30 days so I kept... Read more

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  • From mobile
  • Lowes
  • 2 days ago
  • by anonymous
  • #692286

Auburn Lowes customer service was very unfriendly bordering on rude. The lightening manager was rude as well. No one likes to feel as if your bothering them. Add comment

  • 2 days ago
  • Installers
  • Willowbrook, Illinois
  • Xpo Delivery Service
  • 12
  • REVIEW RATING 4/5

We bought a washer and dryer from Lowes. They delivered the washer on the second try - they missed the first day and we had to call to reschedule, but they made the second - it was a Saturday. The dryer has been scheduled three times, although they claim to put comments in the delivery file that the delivery must be after 2:00, three time they have come when no one was home (before 2:00 PM) and... Read more

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  • Aug 30
  • Installers
  • San Diego, California
  • Appliance Dryer
  • 15
  • REVIEW RATING 3/5

This is regarding delivery of a appliance dryer from Lowe's on the phone. XPO scheduled a delivery on my voice mail and they did not show up. they did not even care to call me when the delivery was pulled out of the route for unknown reason. They kept me waiting and wasiting a full afternoon. When i order on the phone they were also rushing through my order and slow with the processing. They put... Read more

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  • From mobile
  • Lowes
  • Aug 29
  • by anonymous
  • #691265

We just purchased a shed from lowes.. Heartland is the compnay they use. Poorly made and put together... Cheap Add comment

  • Aug 29
  • Installers
  • Churchton, Maryland
  • Working Conditions
  • 32
  • REVIEW RATING 4/5

I have worked for Lowe's for several years. I have received emails and notices and we have been told of improvements that would make Lowe's a better place to work. Well I haven't seen any of it. In fact I've seen things go down to the point that it seems as if you're in a fast flowing spiral. The manager at my store has been a manager too long. He barks at employees and in the same instance he... Read more

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  • From mobile
  • Lowes
  • Aug 29
  • by anonymous
  • #691111

Lowes in batesvill ms needs to retrain their employees on customer service! There are very few people who work in that store who are willing to help. Add comment

  • Aug 28
  • Installers
  • Maytage Fridge
  • 29
  • REVIEW RATING 4/5

Went to Lowe's on 7/21, told to order the fridge I wanted online since it's a special order (Maytag 18.7 cu. ft. stainless steel, single door, bottom freezer). Ordered online on 7/21, date of arrival estimated 8/16. The week of 8/16 I get a call saying it's now 8/21. Ok. A couple of days later I get a call that it's now 8/28. On 8/27 I call the 1-800# to confirm the date arrival is still 8/28, it... Read more

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