1.9
  • Product6 votes
  • Remodel1 votes
  • Price1 votes
  • Customer service received28 votes
  • Lack of response13 votes
  • Service6 votes
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  • 1 day ago
  • Installers
  • Indianapolis, Indiana
  • Gas Water Heater
  • 1
  • 1
  • 8
  • REVIEW RATING 4/5

I bought my house last year. The lady I bought it from had a warranty on the gas water heater. I called and they said parts and the water heater are under warranty. the catch i have to bring in the broken water heater tonget the new one. This means that i have to hire s plumber to remove it. Take it back to the store and then have the plumber come back to install it. Really? Well you have... Read more

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  • Mar 03
  • Installers
  • Casa Grande, Arizona
  • Veterans Discount
  • 3
  • 3
  • 18
  • REVIEW RATING 4/5

Even though my husband went to the trouble to get a sticker on his drivers license proving he is a Vet, it's not good enough for Lowe's. They require The Vets to go to the very large amount of TROUBLE!! getting a card from the Veterans Administration. We are going to Home Depot from now on because they aren't so picky. We have spent a lot of money over the years at Lowe's so it is their... Read more

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  • From mobile
  • Lowes
  • Feb 27
  • by anonymous
  • #601491

Every time we go to your store we can't get anyone to help load merchandise. There are more red vested workers than customers sometimes and still no help. I have even asked for help that didn't work. Wheeling and St Clairsville stores are the worst. Found simple solution 84 lumber bye!!!! Add comment

  • Feb 15
  • Installers
  • Hillsboro, Oregon
  • Central Air Conditioner
  • 1
  • 1
  • 33
  • REVIEW RATING 3/5

Tried requesting a ball park quote for central A/C install but it appears to be impossible without someone coming to my place. What...? Sales person claimed it's the corporate rule but failed to provide any meaningful explanation. This is particularly annoying because in the past I've had mostly good customer experience in Lowe's. Flooring department has no problem giving estimates... perhaps A/C... Read more

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  • From mobile
  • Lowes
  • Feb 14
  • by anonymous
  • #595112

Lowe's store in sterling heights, most of employees are lazy and no help!!! Home depot here I come!!! Add comment

  • Feb 12
  • Installers
  • Arlington, Texas
  • Counter Tops
  • 25
  • REVIEW RATING 3/5

Anonymous mill.....just had lowes install counter tops..looks horrble.not a good layout have a huge glob of brown in center of my bar..many divits a crack on edge of bar and nickle size area on edge of bar they filled in with dark brown which isn't shinny like the rest of it and another chaulkie white area on edge of bar near wall...I don't think this is even the slab I picked .....it looks just... Read more

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  • Feb 10
  • Installers
  • Houston, Texas
  • Washer Repair
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

I bought a washer in 2011 and it is still under warranty. And because of there *** policy, I even had 4 repair guys come out and not fix anything. They still will not replace unit because repair guys keep ordering parts that they "think" will fix it. This a horrible situation because no one wants to do anything. With all the parts they have order could have easily gave me a replacement. Lowes... Read more

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  • Feb 09
  • Installers
  • Houston, Texas
  • Carpet
  • 40
  • REVIEW RATING 4/5

We bought new carpet from Lowes in Tomball Tx. After a few weeks we realized the carpet was two different colors. We called Lowes to complain. They sent someone after a week and a half. They took pictures and told us we would be hearing from the install manager. Ten days later, the manager showed and checked the carpet and ran a few tests and determined that yes our carpet was two different... Read more

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  • Feb 06
  • Installers
  • Colleyville, Texas
  • Drill Press
  • 39
  • REVIEW RATING 4/5

I was in lowes granbury tx. Yesterday. I wanted to buy a drill press that was on display. The manager that was on duty wouldn't sale it to me cause she said all the parts may not be there. I own a machine shop and I told her I knew all the part was there. But she wouldn't do it. I felt like she was calling me ***. I but a lot form lowes and have for some time now. The reason I wanted that one was... Read more

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  • Feb 03
  • Installers
  • Zelienople, Pennsylvania
  • Billing Department
  • 2
  • 2
  • 49
  • REVIEW RATING 4/5

Lowes Home Improvement charged me a $25 late fee claiming my payment arrived one day late. I pay all my bills electronically via my bank. I'd arrenged for the Lowes payment to go out on Jan 16 since it was due on Jan 20. The bank confirmed the payment was transmitted Jan 16 at 1PM. They also said recipients receive payments the day they're sent, but may not process them immediately. I then... Read more

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