Lowes Complaints and Reviews

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Lowes
Main address: P.O. Box 1111 28656 North Wilkesboro NC
1-800-445-6937, , customercare@lowes.com
  • 1,655+58 mobile complaints
  • $780K claimed losses
  • $456 average
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  • Oct 21
  • Installers
  • Hanover, Pennsylvania
  • Door Dimensions
  • 27

This is the second incident with our local Lowes in PA. This time it concerned two inside doors and two storm doors. It took close to five weeks for delivery because they were a special order. When the doors arrived at Lowes we had to delay installation for two weeks because of a sewer pipe out front. When the new date arrived for the doors to be installed, the installers found the dimensions to... Read more

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  • Oct 17
  • Installers
  • Lowes Credit Card
  • 1
  • 1
  • 50

I've had a lowes credit card for 4 years all of the sudden they pull my credit score my available credit went from 1170$to 740$with out warning found out when we went to lowes and the card was declined we felt like common criminals any way in that 4 years we paid the card off in full twice and have never been late on a payment so we didnt get any thing out of being loyal customers we are really... Read more

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  • Oct 16
  • Installers
  • Statesville, North Carolina
  • Pet Policy
  • 1
  • 1
  • 51

Have been renovating my home for the last month and I've frequently have been using Lowes!!! The PROBLEM I have is that Lowes has became a Pet store over night and I don't care for dogs, honestly I'm Terrfied for my life but manly my son, who is highly allergic to dog, cat, etc. Not sure why Lowes has allowed dogs to come in and stroll the store like they can make a purchase!!! Dogs don't belong... Read more

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  • Oct 16
  • Installers
  • Brockway, Pennsylvania
  • Installation Overcharge
  • 40

Requested Lowe's to replace an existing ceiling fan with one exactly like the one that's there. They insisted that the contractor had to check it out first for a $40 charge that would be applied to the $129.95 installation cost. After the contractor looked at it they called to say that the cost would be $219.95. When questioned why the extra cost the response was that the contractor would have to... Read more

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  • Oct 09
  • Installers
  • San Antonio, Texas
  • Patio Table Purchase
  • 2
  • 2
  • 75

Purchased an outdoor patio table and chair set online. I was notified later that they no longer had that deal so I would have to purchase something else. Of course they offered nothing comparable to the quality nor price that I had originally purchased. They wanted much more $$$$ for a lesser set. The manage at the store was rude and even said I should probably go to Home Depot if I wanted... Read more

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  • Oct 05
  • Installers
  • Fort Mill, South Carolina
  • French Door Screen
  • 45

I purchased a French Door with screens in June for my patio. It took several months for me to get the doors and screens installed, like September. The delivery person and store clerk have no idea when to schedule a delivery and how to communicate the delivery to the homeowner. After months of waiting on the doors and screens, the Installer finally put the screens in wrong. Screens are very cheap,... Read more

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  • Oct 03
  • Installers
  • Elkhart, Indiana
  • Dishwasher Install
  • 53

I purchased a dishwasher and microwave on Saturday morning, the install company didn't call until Tuesday. I missed their call, when I called back numerous times no one answered my call. I had to call the Lowe's store to get them to call the installers. Again, I missed their call, tried calling back, no answer. Finally on Thursday, I called the install company at ,8:00 am and got a hold of... Read more

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  • Oct 02
  • Installers
  • Warranty Coverage
  • 1
  • 1
  • 82

The Lowe's guarantee, which covers local competitors and their websites, comes with an extra 10 percent off if you find a lower price somewhere else. The home improvement retailer automatically gives online shoppers the lower of the Lowes.com and Lowe's in-store prices with store pickup or local delivery. Lowe's gives customers a full 30 days after purchase to find a lower price and claim a... Read more

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  • Oct 02
  • Installers
  • Newark, New Jersey
  • Rude Personnel
  • 1
  • 1
  • 51

My second time at loews in 253-01 Rockaway Blvd , Rosedale , ny . I had a list with over $2000 dollar work of Hardware item to buy . When I went there and ask multiple employees they told me I am on my Break , I don't work in this isle , let me page some one , they will walk away and very rude . The cashiers are very rude too . Some materials aren't on the shelf when u ask , they... Read more

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  • Oct 01
  • Installers
  • Alexandria, Virginia
  • Installation Services
  • 2
  • 2
  • 96

Here’s the thing about Lowes installation contracts. It concerns ‘forced arbitration’. Meaning that if a dispute arises between you and Lowes as the result of a faulty installation, you could be out of a lot of money even if you choose to take them to arbitration which is your only recourse if informal mediation between you and the store that provided the service fails. First of all, you’ll... Read more

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