Lowes Complaints and Reviews

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Lowes
Main address: P.O. Box 1111 28656 North Wilkesboro NC
1-800-445-6937, , customercare@lowes.com
  • 1,687+59 mobile complaints
  • $800K claimed losses
  • $456 average
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  • 2 days ago
  • Installers
  • Hicksville, New York
  • Storm Doors
  • 21

This is the worst big box store I've been to. It's only 2 miles away from home yet I'd rather drive 4 miles over to HomeDepot, or a Lowes 5 miles away (if I must) and have shunned this particular store #2612 like a plague. Each time has been unpleasant with an employee speaking down to me like I'm a tresspasser! Even the supposed greeter by the door looks right through you! Only today I was... Read more

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  • 2 days ago
  • Installers
  • Elgin, Illinois
  • Water Heater
  • 30

It's apparent Lowes' buyers choose attractive products. That is the bait that kept my patronage, and it works as long as there are no problems. But when there are problems, Lowes has the worst ever customer service. This is not limited to one incident -- every time I have to deal with Lowes customer service, it's a bad experience. When I bought a refrigerator, the delivery man cut the... Read more

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  • Nov 17
  • Installers
  • Brick Township, New Jersey
  • Bathroom Installation
  • 17

7 thousand dollar bath installation a total mess…it’s been since oct 9th and my bathroom is still not finished a toilet sits in my living room along with footprints caused by the installers.... I overheard the installer say “don’t worry just buff it up she’ll never notice” …but I did notice that the installers had scratched up a shower wall plate to make the chrome appear to be brushed nickel... Read more

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  • Nov 17
  • Installers
  • Enterprise, Alabama
  • Doors
  • 30

On April 1, 2014, I contacted LOWE'S Store #0281, 1301 Boll Weevil Circle, Enterprise, AL 36330 and they sent Kenneth Burnette, Employee 1300044, to my homesite to sell me doors and windows. I had some catalogues which Lowe's had provided and I chose, among other things, a Reliabilt entry door named "The Hampton", (which has two sidelights, 3/4 oval glass, and an elliptical transom). The order... Read more

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  • Nov 17
  • Installers
  • Huntsville, Missouri
  • Flooring
  • 28

Bought and Paid for Carpet and Wood Floors for 5 rooms $4,000.00 on 11/2/14 Picked up wood floors so they could sit 72 hours for installation. Finding out he was coming on 15th then he gets to house sees its not prego tells me its defective an hour later need to go to store and fight for wood flooring for same price. Now we are on 16th only 1 room done. Says he will be back in on Mon to finish... Read more

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  • Nov 15
  • Installers
  • Houston, Texas
  • Precutting
  • 1
  • 1
  • 17

I asked for a price on a precut stud. Lowes employee didn't know what this was she was nasty and short with me Didn't want to b bothered with Me and let me know Hire better and please have consequences for terrible employee phone answered on weekends date 11/15/14 340pm lake Charles la store Read more

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  • Nov 14
  • Installers
  • Sylacauga, Alabama
  • Refrigerator
  • 2
  • 2
  • 19

I have about 12 major appliances bought from Florence, Al Lowes over the last couple of years. Have had 2 refigerators and one freezer quit working. On fridge and tbe freezer covered by warranty. (slow fixing). The latest fridge to quit is 17 months old. Warranty gone and was told I needed to handle repair. LOWES SELLS JUNK APPLIANCES. I have learned my lesson. Read more

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  • Nov 06
  • Installers
  • Lima, Ohio
  • Tile
  • 86
Lowes - Review about Tile from Lima, Ohio
1 of 2

Spent $2500 on a small kitchen tile job. The Lowes installer said he couldn't get it quite flat that's just the way it is. Do not do Business with this company in the lima Ohio region. If you're wearing flip-flops in my kitchen prepare for a fall on the tile front lip! Read more

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  • Nov 06
  • Installers
  • Manasquan, New Jersey
  • Supplies
  • 48

I am a contractor and purchase supplies from Lowe's throughout the year for my business. I often have the need to contact Lowe's customer service to get information on price and availability for any particular item. The customer service representative constantly redirects me to the wrong department, which becomes aggravating since I have to call back again to get to the right dept. Finally, I... Read more

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  • Nov 03
  • Installers
  • Employees
  • 1
  • 1
  • 99

You might be wondering where all of the employees are when you walk into a Lowe's. They could be just wandering around talking with fellow employees or in their break room or on a computer in a training room playing "Lowe's Cup" on a computer set up for just that. I seldom go into the break room as I am an employee or even take one of the two 15 minute breaks you're allowed each day. I don't... Read more

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