Lowes - Door installation disaster

472 of 1895 Lowes Reviews

Our home was broken into so we ordered stronger doors and locks along with installation services.It took a month to special order the back French Doors.

The installers found some parts missing in the locking mechanism but managed to get it somewhat installed. I checked and the door was not secure. Called the installer back out and they jerry rigged the door so it would lock and then top spun the future repair to True Logisitics which is the manufacturer. Many calls and many follow ups later and the door is still not repaired.

Called and went to Lowes several times speaking to managers and no one ever calls back or takes any action.Do not use them ever!

review #479954
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Anonymous

Mar 20, 2014 #796913

Next time hire a professional. Would you buy a tuxedo from Target?

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