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The store in referance is located in Macon Georgia.On eisenhowser parkway.I have spent thousands of dollars with lowes,I BUY AND REBUILD HOUSES,I HAVE ALWAYS PURCHASED all that was avalabe at lowes,including tools.
I have purchsed several Kobalt knives that has broken. Everytime that i would take one back to be warranty i would be told that i would have to replace it with the same style of tool.I have yet to have one replaced under warranty.today March 11 2010 was the last time that i tried.So i left all of the pieces of the knife all the way down the floor of the store".
It is not the consumers fault if lowes n o longer carries the same style of knife/.Kobalt is only sold by lowes to my knowledge?.Therefore the tool should be replced with the closest style in store/.
if lowes cares about customers that has been a loyal customer since 1984 i would like to see this problem resolved/.Otherwise i will start shopping at other places that are more customer oriented:.
Just to let to whomever this concerns|.That the check out person that i use the most name is ANGLE at the contractor end of store;.She is always polite and professional. 1298aa7
 Comments (19) |
| 1. Written by Mike on April 13, 2012 from clifton, new jersey, US Buy Snap-Tools! kobalt tools are made to break |
| 2. Written by Brandon H on February 27, 2012 from new york, new york, US i just bought a kobalt cresent wrench and it fell appart the first 2 turns on a nut the center piece fell into my car and not i cann't reach it as a first time kobalt buyer this upsets me the product looked to be good quality the problem i found with it was that the pin to hold it togeather was not threaded when it was punched to it just fell out when i i turned the adjustment and if i being a first time buyer got a wrench like this how many more are out there? |
| 3. Written by Bob Johnson on February 11, 2012 from sacramento, california, US I would like to start off by asking if anyone here has taken ESL? English as a second language? Only reason I ask there is ample amount of simple words misspelled. If you folks haven't learned by now YOU ALWAYS START AT THE TOP AND WORK YOUR WAY DOWN!!!!!!! Meaning: Notify the CEO not the store and you will see the red carpet come out for ya heee haw |
| 4. Written by bonedaddy on January 26, 2012 from commerce, georgia, US go to home depot get a husky knife it is guaranteed forever thats wat i had to do cause the kobalt is a piece of junk n dont lasthome depot stands behind thiers y dosnt lowes????? |
| 5. Written by Curt on January 1, 2012 from edmond, oklahoma, US I've never had a problem with Lowe's customer service. I have a Kobalt air wrench which went down after just several uses, which I fully expect to get a refund/credit/replacement. |
| 6. Written by Diggity on December 23, 2011 from charlotte, north carolina, US Cobalt tools are junk tried to remove a bolt with a cobalt bolt remvel kit the easy out broke and took 4 times as long to remove just to get back to the broken bolt |
| 7. Written by bpearce on October 26, 2011 from miami, florida, US i work at Lowes in returns dept and I warranty out Kobalt all day long. We do try to swap for same item to root-out dishonest people that steal from us as well as jobsites. If we dont have the same item we give store credit towards like product only. How would you like it if someone stole your kobalt tool and returned it for full store credit towards a grill or sold credit on line for crack? |
| 8. Written by shatfield350 on October 4, 2011 from grand prairie, texas, US Lifetime means Lifetime. No if's and's or buts. If Lowes won't stand behind Kobalt/their warranty, then we should never buy tools at Lowes! |
9. Written by Sears Associate Whom Sells CRA on September 5, 2011 from troy, new york, US sorry sir you probably should have come to Sears and bought a craftsman tool :P |
| 10. Written by Rick G on March 11, 2011 from parkersburg, west virginia, US I has a Kobalt carpet knife break, it had a "lifetime"warranty. Of course the knife is discontinued just 8 months after purchase. Probably used the knife for 20 or 30 cuts. manager finally did replace with a different brand, but I had to talk to everyone and their brother first. Fact is Kobalt does not make good tools and they will break. The warranty is just a marketing ploy to get you to buy them. Its worthless when they wont honor it, or tools constantly are discontinued with a new model that since it isnt exactly the same, your out of luck unless the manager chooses to satisfy you. Craftsman has went downhill from past years. I own many Craftsman tools and return one maybe once every five years and now finding its discontinued. Like the tape measures. They stopped making Craftsman tape measures. Saws and hammers change. At least Sears hasn't given me any grief on exchanging for a different brand. You just lose the lifetime warranty now. |
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