Please, please, please. Whatever you do DO NOT PURCHASE an extended warranty from Lowes. They will lie, put you off. Let me start from the beginning..".
My Fridge stopped cooling efficiently/. I called the Lowes Extended warranty dept!. I was informed that it would take 5 days to have someone come out'. I asked what happened if my fridge stopped working completely during that time'. I was told to call back'. It stopped working 30 mins after I spoke with them". They found someone to come out that Monday, This was on a Friday!. This I could handle...The company came out as scheduled. I was told then that they would go back, order the parts and to call them back in 7 to 10 days to schedule coming back out to install said parts and that's the last I heard. I waited the 7 days, called them to be told that Lowes (who initially made the the appt) would no longer allow them to work on my fridge. NO ONE CALLED TO INFORM ME OF THIS! So here I sit for 7 days thinking ok, it will be fixed soon. NOT SO!!! When I called Lowes to find out why, no one could tell me. Although it was marked in my file. I've lost a lot of food... a lot of patience and a lot of trust in mankind. So, then I was told that with the length of time it had been, they would just reimburse me for the cost of the fridge. Well, then, they had all of my information INCORRECT! They said I purchased the fridge for a different amount than what I had. I then faxed in the receipt which I was told was received and they would correct the information. I was also told I was receive a "loaner" until a check could be sent to me. THIS IS A LIE!! IF they tell you that they will give you a loaner DO NOT BELIEVE THEM!!! They do not do this. They want you to go rent a fridge and then they will reimburse you 25% of what you purchased the appliance for to begin with... Oh and they also tell you that they reimburse food costs... what they fail to tell you is that you only get $150 replacement cost... I dont know about anyone else, but I #1 cant afford to rent a fridge and then wait for reimbursment, NOR do I only spend $150 on groceries for a family of 7. Now here I am a month later with NO fridge and still lies are being told left and right and alas, no results... you can't get in touch with anyone at corporate who has ANY clue what so ever as to what goes on in their stores or thier service depts... So I just caution anyone who is looking to purchase an appliance from Lowes..DONT!!! It's not worth it... 1298bef
My Fridge stopped cooling efficiently/. I called the Lowes Extended warranty dept!. I was informed that it would take 5 days to have someone come out'. I asked what happened if my fridge stopped working completely during that time'. I was told to call back'. It stopped working 30 mins after I spoke with them". They found someone to come out that Monday, This was on a Friday!. This I could handle...The company came out as scheduled. I was told then that they would go back, order the parts and to call them back in 7 to 10 days to schedule coming back out to install said parts and that's the last I heard. I waited the 7 days, called them to be told that Lowes (who initially made the the appt) would no longer allow them to work on my fridge. NO ONE CALLED TO INFORM ME OF THIS! So here I sit for 7 days thinking ok, it will be fixed soon. NOT SO!!! When I called Lowes to find out why, no one could tell me. Although it was marked in my file. I've lost a lot of food... a lot of patience and a lot of trust in mankind. So, then I was told that with the length of time it had been, they would just reimburse me for the cost of the fridge. Well, then, they had all of my information INCORRECT! They said I purchased the fridge for a different amount than what I had. I then faxed in the receipt which I was told was received and they would correct the information. I was also told I was receive a "loaner" until a check could be sent to me. THIS IS A LIE!! IF they tell you that they will give you a loaner DO NOT BELIEVE THEM!!! They do not do this. They want you to go rent a fridge and then they will reimburse you 25% of what you purchased the appliance for to begin with... Oh and they also tell you that they reimburse food costs... what they fail to tell you is that you only get $150 replacement cost... I dont know about anyone else, but I #1 cant afford to rent a fridge and then wait for reimbursment, NOR do I only spend $150 on groceries for a family of 7. Now here I am a month later with NO fridge and still lies are being told left and right and alas, no results... you can't get in touch with anyone at corporate who has ANY clue what so ever as to what goes on in their stores or thier service depts... So I just caution anyone who is looking to purchase an appliance from Lowes..DONT!!! It's not worth it... 1298bef
 Comments (7) |
| 1. Written by ctriddletaj on February 22, 2012 from athens, georgia, US Jeff, not all of them are my children, I also take care of some who are not able to take care of themselves. Please don\'t judge unless you know the entire story. And if you truly DO work for Lowe\'s your attitude is another reason I\'m making sure other\'s know how you all treat your customers! I hope you have a great day! |
| 2. Written by ctriddletaj on February 22, 2012 from athens, georgia, US P.C. I'm so sorry you've gone through this also. It's a shame that customers mean so little now a days... I've sent in the request for my food loss, I sent it certified mail, almost a week ago now and I still havent heard anything back from them. I'm not real sure where to go from here, but I know Lowe's won't talk to me about it because of it being a Lowes Extended Service Problem, no one with Lowe's Extended Service will speak to me about it either. I really think I need to go even more public with it to let ppl know how little the customer means to anyone anymore.... I hope you get a better turn out than we did. I wish you all the luck! From now on, I can say I'll only shop at the mom and pop stores, it may be a little pricier, but will at least get customer service... |
| 3. Written by P.C. on February 22, 2012 from somers, new york, US We just went through a similar problem with Loew's and their extended warrenty on my mother's refrigerator...although not as extreme as your experience. We're not sure what we're going to do, but we intend to contact someone...somewhere about the length of time it took to repair the appliance and the cost of the food lost. It is utterly ridiculous to purchase an extended warrenty that means so little. |
| 4. Written by jeff from lowe's on February 8, 2012 from jacksonville, alabama, US maybe you shouldn't be reproducing. |
| 5. Written by Extended Warrranty on February 4, 2012 from staunton, virginia, US I actually would buy extended warranties only from Lowe's! I had a fridge that had a power surge, and they sent someone out the next day. Within 2 days I had a new fridge in my house, and withing a week I had $250 to replace my food. If you only purchased a 2 yr warranty you will only receive $150. Sorry about your luck, but I am a firm believer in Lowe's extended warrenties! |
| 6. Written by ctriddletaj on February 1, 2012 from athens, georgia, US MJ, thank you for the advice... I have contacted several ppl... Yes I have spoken to the store manager, I have also spoken to several ppl at the 1-800-44LOWES #. FINALLY yesterday, funny enough, after posting this, I received a loaner, and another repair company is supposed to come out today between 8 and 12. We shall see.. As far as an outside source handling all of thier extended warranties, I understand that part, but someone with Lowe's themselves should be able to handle the situation instead of letting someone else trash thier good name with horrible service... AKA the outside source.. Everyone I have spoken with that is with Lowes directly has said there is nothing they can do. Again, thank you for the advice. |
| 7. Written by MJ on February 1, 2012 from atlanta, georgia, US Lowe's uses an outside service to handle their warranties. They are changing over to handling these in house because of the complaints about the outside service. Have you called the store manager? They can get it resolved quickly. If not, call 800-44LOWES. They will send an email to the store and district managers. I'm sure they would help you if they were aware. |
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