Lowes - Lowes lies

957 of 1596 Lowes Reviews
May 03, 2011
review #235585

Wife and I ordered a custom bath vanity from Lowes - cost around $1K.

When the contractor who was remodeling the bathroom went to install it he found that we had been sent a 18" vanity instead of the regular 21". After several calls to Lowes they agreed to send the correct vanite and expedite it for a 2 week delivery.

2 weeks came - no vanity!

Call to Lowes and the word from the rep was that they never agreed to 2 weeks. It would be another 2 weeks until we got the vanity.

What the heck?? 4 weeks for a vanity????? Idiots - never again.

We are now at the district rep level and quite frankly I am going to ask for my money back.

8a9e833
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957 of 1596 Lowes Reviews
Theforce

May 23, 2011

Update on bath vanity debacle.

Lowes ordered another vanity for us (2-3 week wait) and even refunded our money. Vanity would be free.
OK - that pretty much makes things right.

BUT WAIT - vanity arrived - it was the correct 21" depth.
BUT IT WAS FOR A DOUBLE SINK!!!
WE ORDERED A SINGLE SINK!!! ARGHHHHHH!

What else can possibly go wrong!
Ya know - I really need the correct vanity - Lowes is just toast in my book.
Signed:
Disgusted in Los Gatos, ca.

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