Submit ›
or
2.0 Based on 596 reviews
Compare to others
Respond to your
customers
  • Customers like
    • Product 9
    • Friendliness of staff 6
    • Product was fine 4
  • Customers don't like
    • Customer service received 45
    • Customer service 28
    • Lack of response 25
  • From mobile
  • 6 hours ago
  • #927311

Lowe's is great expereince always

Add comment

Called Lowes on McLeod Blvd in FlorenceSC several times about the availability of an item. Never got an answer and customer service never offered to help just continued to transfer to department about 5 times. On the other hand the Lowes in Hartsville sc answered in the same department on first try and told me where it could be found in store. This has happened before and we have always end up going to Hartsville store instead of Florence... Read more

Was this review helpful? 0 0

We ordered carpet tile at Lowe's of East Evansville (#630) on August 27, 2016. Delivery date was pushed back twice (three delivery dates). Installation was scheduled for September 24. When they didn't show up, I called installation only to be told that they didn't know which glue to use, the glue recommended by the manufacturer or Lowe's brand glue. This should have been resolved by telephone on August 27. Lowe's did not give me an update... Read more

Was this review helpful? 0 0

ordered a fridge with the stipulation it needed to be delivered the next weekend or no sale! I booked out of my job that weekend to accept the delivery called to confirm all was set to deliver the Friday before to find out the delivery two weeks later would be Oct 1st. A date no one cleared through me - not acceptable! After waiting for 40 minutes on hold the delivery team re-arranged things to have it delivered to me on the agreed weekend. ... Read more

Was this review helpful? 0 0

Went to purchase white marble rock to finish our project. No carts to be found. The carts we did find had garden supplies on them. So we left and we will go buy them elsewhere.

Add comment

We spoke to the installer and someone at lowes who said we had to be there for window install. My bf *** work and loses sick time and pay. Then it rains and last minute while he is on the way there and stuck in traffic, they call and say cant put in window. It is an hour away to our home. The manager and marketing director then tell us that we didnt have to *** of work to be there. The installation people were nasty, the manager brit was nasty.... Read more

Was this review helpful? 0 0

I bought all new appliances for my kitchen. Three months until delivery. I chose 5% off rather then the interst free for so many months. I got my statement and I owe 5,000 dollars. I called the lowes credit card and told them that I don't think I should be charged until the appliances are delivered. Too bad that's the way we do it. I can get it from Home Depot or Best Buy sooner. Wanted to save the 5% on such a large order. This thing won't... Read more

Was this review helpful? 0 0

Lowes says it has a discount for veterans but when my wife to use her state issued VA card ( which is a emblem of a flag on her drivers license ) she was denied the discount. Lowes said it only takes VA issued cards. Funny most states, like Georgia now link the VA card with your DL so Lowes can say it offers a discount but doesn't have to hornor it.

Add comment

We purchased a refrigerator from Lowe's had it delivered, no problem. Then we bought a dishwasher from Lowe's we paid them to have it installed. After two weeks they delivered it only to tell us that they could not install it properly because they couldn't do any electrical in our county (the next one over) even though they knew they were coming to this county and had to leave us with an uninstalled dishwasher. So we paid to have the... Read more

Was this review helpful? 0 0

Bought a stove from here when they were having a sale. They told me it was out of stock and would need to order. Fianlly 2 weeks later they get the truck in. We tell them to be here at 6pm sharpe on a thursday night. It is now 6:45 and finally get a call they are 20 minutes away. Not to mention i started calling Wednesday night to make sure they were coming, called 10 times and never got a call back. Called the customer service lady, and i... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Lowes.
Filing a new complaint about
×