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2.0 Based on 592 reviews
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  • Customers like
    • Product 9
    • Friendliness of staff 6
    • Product was fine 4
  • Customers don't like
    • Customer service received 45
    • Customer service 28
    • Lack of response 25

I bought all new appliances for my kitchen. Three months until delivery. I chose 5% off rather then the interst free for so many months. I got my statement and I owe 5,000 dollars. I called the lowes credit card and told them that I don't think I should be charged until the appliances are delivered. Too bad that's the way we do it. I can get it from Home Depot or Best Buy sooner. Wanted to save the 5% on such a large order. This thing won't... Read more

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Lowes says it has a discount for veterans but when my wife to use her state issued VA card ( which is a emblem of a flag on her drivers license ) she was denied the discount. Lowes said it only takes VA issued cards. Funny most states, like Georgia now link the VA card with your DL so Lowes can say it offers a discount but doesn't have to hornor it.

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We purchased a refrigerator from Lowe's had it delivered, no problem. Then we bought a dishwasher from Lowe's we paid them to have it installed. After two weeks they delivered it only to tell us that they could not install it properly because they couldn't do any electrical in our county (the next one over) even though they knew they were coming to this county and had to leave us with an uninstalled dishwasher. So we paid to have the... Read more

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Bought a stove from here when they were having a sale. They told me it was out of stock and would need to order. Fianlly 2 weeks later they get the truck in. We tell them to be here at 6pm sharpe on a thursday night. It is now 6:45 and finally get a call they are 20 minutes away. Not to mention i started calling Wednesday night to make sure they were coming, called 10 times and never got a call back. Called the customer service lady, and i... Read more

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Worst Experience ever Read more

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Same thing happened to me. I had been in several times picking carpet, blinds pad....asking questions got measurements. Then denied on spot have to wait on denial letter which I have not received. I am not happy with their customer service knowledge of how credit works. Asked about measurements not being close to what another company had given me. I am concerned about time frame of installation...after paying for my carpet. Did not like the way... Read more

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I have ordered a counter top and flooring, the counter top was suppose to be 2 weeks it is passed 3 weeks now,{ to be in on the 26th now} was ordered on the 7th. the flooring was to be here on the 20th but no truck today. so in the meantime I have workers waiting and I am without . I go to Lowes often and each time I have to wait and wait for some one to help. there has been time where the employee has turned and went the opposite direction to... Read more

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Lowes Selling Used As
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I Bought a new tool box for Aviation maintenance class and a new Bostich 6 gallon Air compressor After arriving at the shop and un-crating my new tool box it was found to be heavily damaged. Store Managers response...."Sucks to Be You" Upon opening the Air compressor it was found to have been Used. This is the 5th time I have purchased what appears to be a factory sealed item and gotten it home to find that the item was used. I am sure Lowes is... Read more

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A Lowes consultant came to my home in February, I Purchased a lemon home. It needed a lot of work, more than I thought, so I trusted Lowes to do most of the work. I am a single mother doing the best I can. I was given a price and right then and there I signed the contract. Now mind you this is February. March and April came and went no work, I called Lowes in May and I was told that the siding we agreed upon was no longer in stock and they have... Read more

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Needed a piece of PVC pipe longer than the per-cut stuff but had an issue in fitting it in my car. i asked customer service if they could assist me by cutting the pipe in half for me. They informed me that they did not have any tools for cutting the pipe in half. OMG. I was standing in the middle of one of the largest tool stores in Round Rock. I said, if I cant cut it, i cant buy it. no way to get it home. The store rep agreed. I needed the PVC... Read more

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