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2.0 Based on 729 reviews
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  • Customers like
    • Product 9
    • Friendliness of staff 6
    • Would rate zero stars if i could 4
  • Customers don't like
    • Customer service received 45
    • Customer service 33
    • Lack of response 26

We order on the web with delivery, it never came, they told us to just come to the store and pick it up and when we went to pick it up in the store , they did not have it. We had to find it elsewhere. I asked for a refund and received it, but I am STILL waiting for "Senior Store Management" to refund the delivery charge. Really? I have NEVER dealt with such a run around from a company as big as #Lowes ever before, it is shocking and completely... Read more

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My family and I have had 4 weeks of turmoil, due to a Lowes’ sub-contractors inability to measure a 17’ x 15’ 6” room for a carpet. We ordered a carpet for our basement in the end of November/ beginning of December. The installers came and measured the room. When the carpet came in, we had initially arranged a date for the install, just before Christmas. Soon after arranging this date, we realized that we could no longer be available on that... Read more

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Bad management at lowes 1671 morgantown wv joe stroud an josh daf Read more

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Hi my name is dallas lewis i worked for lowes at 1671 i returned to work after burrying my mother an i also fell an got hurt thst day before i could find a manager to tell them i was fired for a vest incident that happened a month ago an it wasnt my fault because 4 other employees saw a manager getting my vest from my locker an all of this happened the day after i burried my mom the mangers joe daft an joe stroud have no compasion for there... Read more

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  • From mobile
  • Feb 15
  • by anonymous
  • #1008472

I submitted a rebate form for the appliances I purchased and they said the appliances did not comply with rebate which was not true.

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DO NOT DEAL WITH LOWES RUN AS FAST AS YOU CAN TO ANY OTHER APPLIANCE DEALER Please do not buy an appliance warranty from Lowes without reading the fine print. I bought a dishwasher in October, the dishwasher was damaged by a electric surge on Dec. 29 2016. I have had two service calls, both times the tech said it was a problem with the electrical outlet. First tech said not getting enough volts. Certified electrician tested, reading 120 volts as... Read more

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My husband an I bought a dishwasher from Lowe's on January 17, 2017 and were told that we would not get delivery until January 30th. We decided to buy the dishwasher and wait until the 30th. About a week later Lowe's notified us that we would again have to wait until at least the 15th of February, we again agreed to wait. In the meantime, we received a bill from Lowe's credit card which stated the due date for the dishwasher was the 15th of... Read more

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  • From mobile
  • Feb 13
  • by anonymous
  • #1007458

Bad customer service on warranty

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I purchased a dishwasher from Lowes on Friday, 2/10. It was set up for delivery only. I was told someone will call me that night to set up the time of delivery. I never received the call so I called the store the next day and was told my window was between 3:00-5:00. I also found they had my phone number wrong. No wonder I didn't get a call. I was told the number was corrected. They also gave me a number for the delivery company. Close to 5:00,... Read more

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  • From mobile
  • Feb 11
  • by anonymous
  • #1006452

Purchased out of stock stove last Sunday(6 days ago) & scheduled for delivery today. They tried delivering floor model Monday. Now today they tell me they didn't know about delivery for today & cant do it til tomorrow.

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