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Unbelievably bad customer service - Lowes don't care at all once they have sold the appliance. They took their time to send a technician when the machine broke down, did not call us back to let us know the outcome, we had to keep calling. Then, after several phone...
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#1052875
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I have went to the lowes in midlothian va about 6 times to get a washer and dryer and called the store twice. Nobody can ever help me. Half of the time nobody is working in the appliance dept and the other half nobody knows what they are doing. I pushed the button one...
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1.0
#1052869
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Worst online shopping experience ever. I ordered a mini-fridge from Lowes.com because it's not available in any local store. It came dented in two places -- one on the front near the seal. Today, I get a call from the local Lowe's store asking me to bring it into the...
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Anonymous
Anonymous

Oh the great benefits of ordering online! Why would anyone do this? Obviously it is NOT a great idea to do it. Maybe a pizza.

1.0
I liked
  • Product
I didn't like
  • Customer service on returns from online ordering
  • Awful customer service
#1052606
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Lowes Customer Care Review

Lowes
#1047655
1.3
I prepaid for fencing materials that was $300. I was told somebody would assist in dropping the product and after an hour and multiple times standing in line to get somebody to come nobody would assist. Finally went to customer service and got my money back and I will be going to Home Depot from now on for everything.
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Short Review for May 11, 2017, Other

Lowes
#1046031
5.0
This is jacklyn kessler plz call me at 803 989 0529. Thank you
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Short Review for May 08, 2017, Pc_service

Lowes
#1044695
2.0
We went into Columbus, MS store and service from the beginning was awful. The employees were not friendly and had to search for help. They were not knowledgeable. We did purchase refrigerator, waited all afternoon for delivery and then got a call that it was damaged. We ended up cancelling order. Some upper management has dropped the ball!!!
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Short Review for May 07, 2017, Other

Lowes
#1044200
I'm sick of seeing customers pissed off because they have to wait ten minutes for someone to load something they could easily load themselves. These type of customers are rude and lazy and I hope they pop a tire on their way home.
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My storm was Special order I was told that it would take 2 weeks but it took longer After I was call this told me that the installation people would call me And that took another week ..when the installation csme out the storm door had a lot glue on it it took them 2...
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2.0
#1052333
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I usually have a good experience at Lowe's however of late the customer service performance is lacking. I am a loyal customer and have purchased many items, stoves, refrigerators, washers, dryers, and all of our home air conditions. We have been happy with the...
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2.9
#1051935
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Wow, Lowe's really doesn't have any customer care. I was trying to buy a Gas Grill for my daughter who lives in another town. I didn't want to buy the grill and rent a truck to haul it up and I didn't want to drive up and buy it and come home. I though like most other...
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#1051897
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Free means free, right? If something is offered only contingent on paying for another service (like a general contractor to carry out your remodeling), then is it free? Absolutely not. Watch out everyone! My intent was to buy every item for a complete kitchen remodel...
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3.3
#1051528
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Less than a year ago, I purchased a riding lawn mower and spent HUNDREDS extra for a 4 year protection plan. Last week, the mower stops working, so I call for service. They tell me that the provider will come get the mower the next day, and they'll call for directions...
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Anonymous
Anonymous

You purchased a service plan from Lowes that is provided by an outside vendor. Just as the basic warranty on the mower was the responsibility of the manufacturer of the mower,...

1.3
#1051054
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Purchased a lawnmower less than a year ago, and got the 4 year protection plan. Last week, my mower's brakes stop working. So we call Lowe's, and they say someone will be out to get it the next day, a Saturday. No one comes. Monday we call again. They tell us the...
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Anonymous
Anonymous

Welcome to the club!!Exactly the same thing happened to me with a lawnmower

Anonymous
Anonymous

Don't call the store. Call the number listed here https://www.lowes.com/l/outdoor-power-equipment-lowes-protection-plan.html

#1051046
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I called them to put a warrenty on a bloiwer that i got from you, and she took the money out of my acc twice, i have called them twice about it, and she was very uglg to me and hung up on me, i buy from yall all the time, and im tried of being rude to, she had no right...
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