Dallas, Texas
Not resolved
4 comments

Went to Lowes Presque Isle, Maine yesterday to locate a replacement part for my snow blower.

asked the young lady at service desk if lowes could order me a hex shaft for my snow blower. She said she would have to call Bill because he ran that department.

I listened to her conversation; can we order a replacement part for a snow blower?

Her question to me; sir did you buy your snow blower here?

My response: no

Her answer: sorry, we can order your part.

This Bill person never asked what type of snow blower it was or what part I needed.

I was dissmissed, like a piece of trash and now my biggest regret is the $13,672.00 I have spent at Lowes sense it opened here in Presque Isle, Maine

By the way, Lowes does sell the type of snow blower I have.

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Anonymous
#104217

:sigh I went into Lowes in Ft. Oglethorpe GA.

Ask if they had a thermo coupling for a gas heater. The young woman ask on of the other employees a man. Do we carry thermo couplings. He did not look or ask what kind just said if it has to do with anything gas we are out.

It was during a time when the weather was cold.

However I felt he should have looked anyway just in case there was something there. However I found out they along with another supply place just don't care about their customer service.

Anonymous
#101095

The snow blower Lowes currently on their floor has the identical model number as mine.

But Lowes wouldn't know that because they never asked the type of macjing I had nor the part I was looking for.

Anonymous
#100699

Ditto's to everything Evoke just said!

Evoke
#100597

Whenever a manufacturer sells an item to multiple retail stores, typically the model numbers are changed and something about each one is a little different whether it be an internal part or an exterior part. Lowe's can only buy repair parts for the models they have listed.

If a company can't order a part for you then why is that such a big deal? Why don't you go to whoever you bought the snow blower from and ask them to order you the part?

Or if you'd rather add to your $13,672.00 patronage then perhaps you should lie and tell them you DID buy the snow blower there. :eek

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