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Verified Reviewer
1.0
Details
On Black Friday, Lowes advertised that they had a Dewalt 20 Volt Max 5 Tool Power Tool Combo for $299.99 (originally $549.00 - Item number 1558030). I went to 4 different Lowes stores, including one in North East, MD, two in Newark, DE and one in Bear, DE. All four...
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Review
#1719586 Review #1719586 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

it is nearly 4 weeks and you haven’t come back with part to fix my refrigerator. i have a 5 year warranty | Lowes review

parts order for lg refrigerator approve on november 12. what is going on
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1 comment
Anonymous
#1784342

Seems like you would have better luck getting an answer by contacting the service shop that ordered the part than by posting on a non-related complaint site.

Review
#1720510 Review #1720510 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Just go to home depot | Lowes review from Township 1 Charlotte, North Carolina

1.0
Details
Just go to home depot - Lowes review
I purchase a door and the wind blew it off they say thay cant fix it but i can buy a cheaper door o dont wany another i had tonwait firnthem tonget this door. The door is not broken they used small screws just terrible customer services whats a warranty if u cant used it. They find every excuse for something night to be in warranty
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1 comment
Anonymous
#1783700

Wind catching a door is not a defect in the door. No, they don't use 3" screws to install the door.

They use the 1" screws supplied by the manufacturer. Face it, the wind caused the damage, not something the installer or the manufacturer did.

Review
#1718615 Review #1718615 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.0
Details
Don't trust them - Lowes review
Don't trust them - Lowes review
Door purchase and install - From the first day installed door had mold that was not flush & and scratched but thought this was cosmetic. The door sounds like Velcro is ripping Everytime you open it (we thought this was because it was new but it's been 5 months and...
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Review
#1718028 Review #1718028 is a subjective opinion of poster.
Service
Lowes Door Installation
Pros
  • Staff primary reason i go there
  • Store is clean
Cons
  • Warranty implied bit not through them
Reason of review
Damaged or defective
Loss
$599
Preferred solution
Let the company propose a solution
Tags
  • Door Purchase And Install

Go somewhere else for carpeting. | Lowes review from Crestview, Florida

1.0
Details
Carpet was $6.91 a sq ft. I expected some waste but when I had several throw rug size pieces and a 5 x 12 piece left I was shocked. That 5X12 was 60 extra sq ft at $6.91 was over $400 that I feel I was overcharged. I tried discussing it with a Lowe's representative but was just told carpet could not be returned and basically that no one was to blame - not Lowe's, not the estimator, not the installers. Sure seems like someone other than the buyer should have to cover that large of an overestimation!
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Review
#1717975 Review #1717975 is a subjective opinion of poster.
Service
Lowes Carpet Installation Estimate
Reason of review
Pricing issue

Shop elsewhere | Lowes review

2.8
Details
Ordered and paid for a washer and dryer online. Units were delivered one week later. I was told my invoice was online. Submitted appliance rebate form online with invoice number and order number as requested. Received notice that I did not show evidence o purchase. Called and they said it was glitchy and I need to submit paper copies. Did and was refused as my online documentation was apparently not enough. Very frustrating on a $1000 purchase.
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Review
#1717945 Review #1717945 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised
Tags
  • Rebate Not Satisfied
1.7
Details
Before visiting a Lowes store to buy a dishwasher here in Miami, we wanted to find out whether their installer would hard-wire the connection required in our case. Calling the Lowes helpline, the Albuquerque-based representative said yes. To confirm, I went to the...
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1 comment
Anonymous
#1782239

What have you been told that was wrong? When you install a dishwasher it is either installed with a cord to plug it into a wall or wired directly (hardwired).

Your question to their call center is if they would hardwire the installation and they will. You neglected to ask the question of whether they would run the wire from your electrical box to the dishwasher. The website says they will connect the dishwasher to an existing power supply line which they will do, either with a plug or hardwire.

The store told you that you would need to hire an electrician to run a wire to your electrical box which is also correct. Everything you have been told by Lowes is correct, why are you complaining?

Review
#1716388 Review #1716388 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Not as described/ advertised
Preferred solution
Better presentation of information by helpline person + webpage

Return | Lowes review from Neabsco, Virginia

customer service rep, fast and efficient
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Review
#1715516 Review #1715516 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Go somewhere else | Lowes review from District 5, Tennessee

1.4
Details
Bought all applancies from Lowes for years. Got a GE washing machine that techs tried to fix 4 times with no success. Lowes said to bad its past thier 30 day warenty. GE and Lowes refused to refund my money. GE just wanted to keep sending techs to fix. I had to leave work to meet these guys and said no more. I could have bought a new machine for time lost at work. Dont count on Lowes to help you
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1 comment
Anonymous
#1781669

The warranty on a product is provided by the manufacturer that made the product, not the store you bought it from. GE's warranty covers REPAIR, not replacement. Your complaint should be with GE and the quality of their product, not the retail store.

Review
#1715513 Review #1715513 is a subjective opinion of poster.
Product
Lowes Washer And Dryer Warranty
Cons
  • Will not help you with consumer complaints
Reason of review
Poor customer service
Loss
$650
Preferred solution
Full refund

Go to a different retailer | Lowes review from Southwest Orange, Florida

1.0
Details
Do not purchase anything that must be delivered from Lowes. The 3rd party delivery company is awful. My delivery was scheduled for one day then changed to another day. I was told item would be delivered between 12 and 4 pm. I was called around 2:30 pm and informed delivery was running late but would be delivered by 6 pm. I was told the driver had only 2 stops in front of me. At 6:15 pm I called customer service and was told the driver was a little behind still but would be at my location soon. At 8 pm I call again and was told driver was on way to my location. This is ridiculous. I've been forced to give up a beautiful day waiting for a product I spent $2300 on.
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1 comment
Anonymous
#1781672

Most big box stores use a 3rd party delivery service. You are better off purchasing from a local dealer with their own trucks and drivers. Expect to pay a little more as there is a cost to having your own trucks and employees to make these deliveries.

Review
#1715506 Review #1715506 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Variety of products
Cons
  • Costumer services
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution