Lowes
Reviews and Complaints
Compliment Bev and Shea at the Lowe’s Sanford paint dept .
I usually shop at the Lowes in Sanford, but I had an errand in Altamonte Springs so I got my paint in Altamonte . The person in the paint department took the blue Dewdrop Valspar sample and said to come back in fifteen minutes ( I was the only person there).
I came back and the cans were on the counter. One was badly dented so when another employee came , I said I wanted a new can because the big dent was near the top . He complied .
My husband paints half the room and opens the second can and it has a GREEN tint !
I bring it back to Sanford , forgetting that I had gone to Altamonte .
Bev and Shea were WONDERFUL ! Even though the problem was caused in Altamonte , they mixed a new can for me.
Customer service is very important to me .
I will stick to Sanford. The Altamonte store needs to do a much better job in the paint department !
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Verified Buyer | Fishkill, New YorkService
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Verified ReviewerMisrepresentation to get me to purchase a dryer at their store.
- Refused to have it installed or install it after they told me they would do it
- Dishonest about installing the dryer
Preferred solution: None I am done dealing with them. It’s over I will never buy from them again, and I have bought many appliances from them.
User's recommendation: Go to Menards
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Verified ReviewerDelivery of washer and dryer dirty
- Good selection of appliances
- Delivery drivers do not have pride in their work ethic
Preferred solution: Price reduction
User's recommendation: If there’s a problem with the delivery truck have a mechanic fix it before making deliveries.
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Verified ReviewerResolved: Order # 92097****
I only contacted Lowe's to change my delivery address. No complaints.
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Verified Reviewer | Elgin, IllinoisI almost lost my thumb on one of their saws
- Higher end stuff than home depot i thought
- Apparently not higher end stuff
Preferred solution: Replacement
User's recommendation: It feels like quality material but it must be poorly built.
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Verified Reviewer | Lexington-Fayette, KentuckyThey had placed numerous small plants with ceramic pots into a bin to be discarded.
- Wide product selections
- Over disposable of profitable items
Preferred solution: Reformed policy
User's recommendation: I won't shop there anymore.
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Verified ReviewerNo one is giving me an answer to my question
I needed to purchase this item:
Item #: 602633
1/8" x 4' x 8' privacy lattice cedar/redwood
After asking numerous people at two different stores, all I'm being told is that they don't know if or when they will be getting this product. They can't tell me if it has been discontinued.
I needed to order this ASAP. I called the national customer service number and after being on the phone for over 90 minutes total, they disconnected me and didn't call back, even though they had my number. Again I was ignored by not having a look at my feedback here.
The store is better than the customer service number. They have no idea how important their customers are.
- Decent variety and higher quality
User's recommendation: If you have people on the customer service line that don't seem to know how to take care of things or if they are inattentive to your needs, post a message here and maybe they will wake up...?
I paid cash on my credit card in the lowes store and I don’t see it on my account
User's recommendation: Nnnnn
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Pittsburgh, PennsylvaniaAbout a refund
Unhappy with freezer
User's recommendation: Don’t shop at Lowe’s
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Verified Reviewer | Clinton Township, MichiganI have done 2 special orders of a white kolbolt tool chest and both times it has been damaged. I
Preferred solution: Apology
User's recommendation: Don't special order from lowes
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Sydney, New South WalesClosed garden center gate in my face at 2 PM and called store but nobody one would answer.
- Never had a problem before
Preferred solution: Apology
Horrible Customer Service
Lowes has horrible customer service. I purchased a front door from them.
One month goes by and the door is being sent over from another store. Two weeks
Later and several messages to the Lowes representative for installation and Premier Service Group, they finally set up installation for two weeks. Receive the message that it was schedule for the 26th. Took the day off work and no one showed.
Tried to call Premier 9 times and was sent to voicemail. Left three voicemails and someone finally called me back. They stated that my installation was for August 3rd, we changed it. Changed it without letting me know?
They must have realized they messed up, because by some miracle all of a sudden they have an opening for the next day. Take the next day off from work and the installers come. They start the process by checking the doorbell to see if it works. As we all are standing there, the doorbell rings, doorbell rings again, and again as hes testing it.
After testing, they start taking everything apart to install the new door once a new door is installed they hook the doorbell back up. The doorbell doesnt work, so they tell me this is what happens sometimes with older homes. So you unhook my doorbell, and now it doesnt work because its an older home and it was working before so Premier refuses to step up to the plate and do anything about it I contact Lowes talk to three different people. Manager over installation at the Murray store says we will have an electrician come out and make it right and fix it and eat the charge.
Next day I get a call from Lowes representative stating that the manager will offer me $50 gift card to go to Lowes and buy a doorbell and basically fix it myself and if I decide I dont want the $50 then its over from there and they refuse to help any further. The inform me that is the only offer on the table. So, my doorbell was working when they started the project and now I get a 50.00 gift card to fix it myself. After this circus, I will never purchase anything from Lowes again.
I should have listened to all the review over the internet.
Horrible customer service. They dont care about making things right when it was there installers that caused the issue.
Preferred solution: Fix my doorbell!
User's recommendation: Stay far away from Lowe’s. They are absolutely horrible to work with.
Not fixing their problem.
User's recommendation: Don’t use Lowes
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Rather than accepting returns from stores many vendors have the stores destroy the product as the return shipping and dealing with the returned products isn't worth it. Part of the purchase agreements the stores make when buying from these vendors is that they will actually destroy the product rather than taking credit and selling the product.
It's just amazing to see that goes in the trash compactor at stores. It would be nice if the vendors at least allowed these products to be donated to a worthy cause.