Lowes
Reviews and Complaints
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Verified ReviewerMy order
Preferred solution: Full refund
Poor customer service
- Location and hours
- I am pissed
- Like most large companies being unable to make a complaint
Preferred solution: Let the company propose a solution
Ordered Lowe’s card
- Was my place to go to
- Called store cant get anyone to answer
Preferred solution: Apology
Poor customer service
User's recommendation: Buyer beware of trying to get service on new appliances at Lows.
Delivery Problem
User's recommendation: Never buy anything online from Lowes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rifle, ColoradoCan't file complaint with lowes
I have several issues at play re.lowes. One is that in attempting to file a complaint with their corporate office, I have found it impossible to reach anyone .
The customer service number gives you the email address, and vice versa. This is a tactic used by many corporations with hopes that you will just give up ergo...complaint resolved.
Secondly, I attempted to return some fruit trees to the lowes/Johnstown, Pa storeand despite their one year growing guarentee, the original SKUs and other identification on the trees, I was told by the return cashier, then the manager that unless I could provide a sales receipt for said items, that they could not be guaranteed.....Why not just advertise that you must keep your receipt in order to return the dead plants, but then that would show that the guarantee is for most parts, worthless!!! They said they could not look up the purchases in question because they did not keep records from as far back as last fall.
THEY WERE OF NO HELP WHATSOEVER, AND DID NOT EVEN TRY TO APPEASE ME IN ANY WAY. Well now they have yet another pissed consumer who will go to Home Depot!!!!
Preferred solution: Deliver product or service ordered
User's recommendation: Don't count on any guarantee offered by lowes!!!
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Verified Reviewer | Mcallen, TexasWarranty
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Corpus Christi, TexasAngry at purchase of pitiful product
- Location
- Return policy
Preferred solution: Full refund
User's recommendation: Don't buy Craftsman lawnmowers from Lowe's.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Conroe, TexasRefusal to deliver products
On 3/16/2021 purchased 12 patio doors to be delivered on 3/26/2021. doors did not arrive New delivery was 4/2.
received 4 on 4/5 and was told other 8 were being pulled from other stores to be delivered on 4/9. No delivery. Talked with Mark in millworks on Saturday and he said because doors had a in stock number they could not be specail ordered and we would have to wait for them to arrive with stock orders. Said they had 17 coming in but 23 sold so was a possibility wouldn't get my doors until the 16th or the 26th..told that was unacceptable as job has a deadline completion date of 4/26.
Talked wit Sean on 4/10 at 6:30 p.m. trying to get doors. We told him we had located doors at other Lowe's in the area and they needed to obtain them.
He suggested we cancel the order at Lowe's 232 and go purchase them at the other Lowes at the current price then said he would see if he could get them and call me by noon on Monday 4/12. He did no call and I spent 3 hours on the phone trying to speak with him to no avail.
- Convenient location
- Non existent customer service
Preferred solution: Deliver product or service ordered
User's recommendation: use caution when ordering from Lowes 232 in Conroe Texas they will keep changing delivery dates
Terrible Service
Hi,
My name is Ken Friel, a masonry contractor working in the Murfreesboro, Huntsville area.
A few weeks ago we visited your store in Fort Payne, AL. When we walked in there was only one cashier with several employees around the customer service desk.
I asked to see the store manger. He came and when asked if this is normal, he said someone should have called more cashiers. The line was past the paint dept. with over a dozen waiting to be checked out.
He did not even offer to let us check out at the customer service counter, even though, no customers were present there.
We came into the store at Fort Payne around 2 P.M. (CST) and witnessed some of the conditions from our last visit, with not as long a line as before (8-10). The customer service lady was helpful when asked to talk with the store manager again, even ringing up our purchase.
When the store manager came, he did not seemed pleased to see me. I told him what was going on like the last time.
He was asked by me if this is fair? He said not according to you.
Let me get to the point. We will not buy equipment and hardware as before with such an attitude from your people. Why would we?
If you cannot have a reasonable expectation of a simple transaction; why would we risk a problem we might have with a high ticket item?
There was no provocation on my part. However, if you un-reasonable time out of my schedule, going to ask why.
In short.
There is competition. When a "manager" acts like a teenager, we'll go somewhere else for our business needs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnprofessional sub contractors
Preferred solution: Price reduction
User's recommendation: never use them for contracting work thy dont get back to you ive placed 5 calls
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mount Pleasant, South CarolinaCustomer service
- Customer service
Preferred solution: Apology
User's recommendation: Go to Home Depot!!
Registration for retired vets discount.
User's recommendation: Good luck with trying to register for vet discount.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Complaint Review
Peace in my mind..
- Home improvement store
- Parking lot not large enough
Preferred solution: Do the best you can providing service to the customer.
User's recommendation: Think before you rebuke.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kent, WashingtonPoor Customer Service and Installations
Preferred solution: Price reduction
User's recommendation: Make sure you ONLY have 1 address on file.
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Another person who doesn’t read return policy
If you checked their return policy prior to making the purchase you would clearly see it does state receipt required . But then again, it’s easier to stage your little mini rebellion after the fact.
If they have a one year guarantee, what would you propose would verify date of purchase?