Lowes
Reviews and Complaints
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Verified ReviewerMy husband and I have spent the last 2 weeks trying to get a problem solved with Lowe's. We want to let other shoppers know about the situation so this does not happen to them.
Preferred solution: Sent between Bloomington/Terre Haute Lowes getting different answers each time. Told 2 separate occasions, money to be refunded back to account, never was. Went to Terre Haute store, money put on gift cards, transferred to cash. Given $20 bills.
User's recommendation: Do not shop at Lowe's.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Greenwood Village, ColoradoRebates are a joke!
Purchased $8000 custom island for my kitchen. Part of the deal was a 10percent back rebate.
Summited everything needed in October, it is now May and never received anything. If you go to customer service in the store they tell you to call the rebate number, if you call the number theres a message saying use the website to check on the status l, when you go to the website you can only submit a new request for new orders, it says if you submitted a request they are working on it! And there is no way to contact anyone. The rebate is a joke.
Im assuming the company is hopeful is the consumer will just give up and let the rebate go.
If youre offered a rebate by Lowes just throw it in the trash.... its a waste of time.
- Poor customer service dont deliver as promised
Preferred solution: The $700.00 plus rebate I was promised
User's recommendation: Don’t bother wasting your time filling out forms for a rebate.
Cheap made appliances
User's recommendation: Don't buy from lowe's
Refrigerator a day later than the food.
Lowes was to pickup a defective refrigerator on Saturday and delivery the new one on Sunday. I guestioned this and was assured they do this all the time and it would not be an issue.
They picked up (Later than originally scheduled). We got a call that evening alerting us to be home between 12 and 4 for delivery of the replacement fridge.
NOT! At 4pm the next day I called the delivery company and was told it was not on the truck and I would have to take it up with Lowe's.
Though they could not get me the delivery because of their internal issues, they have been very outgoing to the issue and I was well taken care of at the local store.
Issue is resolved with the customer feeling like he won, but still had to give away food that thawed during the event.
User's recommendation: There are lots of places to shop and they will compete against each other. Dont be afraid to complain when things dont go as planned.
Store does not answer phone. rings with no person answering for over 50 minutes
Order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI HAVE NOT HAD A BATH TUB IN 2 MONTHS!
HI AM DISABLED/DIABETIC/68 AND LOWES PRO SERVICE CRACK MY ONLY BATHTUB PUTTING A COMMODE IN MY BATHTUB AFTER I STOOD RIGHT THERE AND TOLD HIM NO! CEO JAMES WON'T BUDGE!
I GOT 2 ESTIMATES FOR AMANDA WEEKS LETTER AMANDA THEN TURNED OVER TO JAMES WHICH HAS E MAILED ME SEVERAL TIMES WITH NO LUCK? HE OFFER ME A LOW CALL OFFER AND WANTS ME TO SIGN BEFORE I GET THE CHECK??UH *** NO! I HAD WEST SHORE OUT HERE LAST WEEK AND STILL NO LUCK! WEST SHORE PRICE WAS 781.00 HIGHER AND JAMES REFUSED IT!
THEY COULD HAVE PUT MY NEW REPLACEMENT TUB IN WEDNESDAY 25TH! AGAIN JAMES REFUSED!!!! AND THEY HAVE THE TUB AND ALL THAT GOES WITH IT SO THEY DO NOT HAVE TO ORDER!MY HEALTH IS FAILLING ME! MY HAIR IS FALLING OUT!
I HAVE TO DRIVE TO LEXINGTON WHEN I NEED A BATH! NOW CAN'T WITH GAS PRICES GOING UP! I AM USE TO BATHING EVERY DAY! I HAVE TO USE MY FOOT BATH AND UP STAIRS SINK TO SPOONGE BATH AND WASK MY HAIR N KITCHEN SINK!
THIS IS MENTALLY ABUSE AND MY BLOOD PRESSURE AND BLOOD SUGAR IS VERY HIGH!
I CAN'T AFFORD A ATTORNEY BECAUSE I HAVE SPENT ALL MY MONEY AT LOWES FOR MY REMOLDING MY TOWNHOUSE! I NEED HELP NOW!!!!!!!!!
Preferred solution: LET WEST SHORE REPLACE MY TUB AND ITEMS NOW!!!!!! NOT ANOTHER MONTH FROM NOW!
User's recommendation: BUY SOME WHERE ELSE!!!
Your carpet installer
User's recommendation: I have no problem with Lowes it self it's the installer they have
No Action
Shipping cost
User's recommendation: Don't pay for expedited freight at lowes
Poor Service and Customer Service
User's recommendation: Train better.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mill Creek, WashingtonVery unhappy
Preferred solution: Full refund
Cant sign on to my Lowe's account
User's recommendation: I believe Lowe's knows answers, just need to implement.
Bad stove
- No answer
- That they do not care about about customers once paid
Purchase foul up
Preferred solution: Employees and management that know what they are doing at the Johnstown, Pa. store. A refund plus time and gas money would be nice this wasn't my fault that this happened.
User's recommendation: Shop your small business stores instead.
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I've been waiting weeks for paint rebates and thought that was a problem, sorry for what they've put you through.
Lowes has their HQ in North Carolina, I called the Fox 46 New Channel to ask them to investigate. Please call them too and help build the story. (704) 944-****.
Having same issue with a $1000 rebate .... that Lowe's stated it is approved...
have in writing....
but still no rebate... Many emails and calls!!
Truth! "Working on rebates previously submitted".
"If you haven't received your rebate, resubmit it online". "Your rebate Offer # is invalid".
No way to speak to a person. No email to write to.
I submitted two in February 2020. I am having the same problem.
Does anyone know the offer number for the buy more save more up to $600 appliance rebate? When I call they say they need that, but I mailed it in.