Lowes Reviews and Complaints
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Lowes in Naples, Florida - 6 months to put a simple privacy fence up.
- Project manager lisa
Lowes - Worst compnay
- Customer service and poor communication with delivery
Lowes in Titusville, Florida - Laminate flooring installed without moisture barrier TWICE
Update by user Jul 13, 2018
46 days, still in motel, still unable to return to my home and have access to any of my personal items. No refunds for any receipts I have turned in.
My credit card is max out. I am having to choose between eating or putting gas in my car so I can travel back and forth to check my mail, meet appraiser, going to the food bank, Dr. appointments... I feel I am being held hostage by Lowes/ Keller interriors(installers).
Several emails to Lowes insurance claims officer Suzett Grist asking for detailed plan, process, time frame for refund, any information has gone unanswered. Calls and emails to local Lowes manager Sharon Clark is answered with the phares " I have past it on". The stress is wearing on my health. I am in the process of seeking the help of a third party.
Year and a half to solve what started out to be a "fixable problem", only to be made worse every step because Lowes and Keller interiors would not step up and take responsibility.
My advise to anyone who has had flooring installed by Lowes who contracts out to Keller interiors, check what is under your flooring. Just because you paid for professional installation and moisture barrier is no guarantee that is what you will get.
Original review posted by user Jun 13, 2018First installation of laminate floor discovered moisture barrier still in garage after job completed. Took 3 weeks before Lowes came to the house to verify. Only " solution" (because contract I signed) to give them the opportunity to fix the problem. The fix was to tear up the floor, lay moisture barrier, then lay same flooring again. Not what I wanted but I did sign a contract. Within 6 months floor is "peaking". 6 more months of testing moisture levels 3 different times, Lowes insisting I must have a leak in my home. All home inspection none. I had time to read small print and all the manufacturer's warrinty. Warrinty is only good for FIRST installation only. Got $ back for installation and will get refund for flooring when I return the floor. Had the floor taken up. LESS then 100 sq ft of my 1200sq ft floor to be covered was covered with moisture barrier. Strips of barrier were cut 5in by 10 in place in doorways at transitional trim to make it appear the barrier had been laid through out. My Home is now condemned, do to mold. All my furniture, mattress, rugs, all pours surfaces will need to be disposed of. My house will have to be to totally emptied and inventoried,cleaned from top to bottom. There is also cross contamination in the garage, and my car. This is my third week in a motel waiting for Lowes insurance just to approve the clean up. After that if everything goes right will take at least 9 days. I have sent Lowes the bills from motel and food but have not received a refund yet. I have MS and liver disease,this has been really hard on me physically. I don't dare say it can't get worse!
Lowes - Horrible don’t buy appliances or extended warranty
Resolved: Lowes - They Really Mulched It Up
Update by user Jun 14, 2018
Lowe’s manager secured product from another store.
Original review posted by user Jun 13, 2018Purchased 12 bags of mulch online at 3PM yesterday and went to pick it up after work. They were out even though they sold it to me 3 hours before. I can live with that. The problem was the smart *** employee who wanted to argue with me. This was the same kid that didn't have a vest or name tag on and took forever to show up in the lot. When he said he was out I said "Well That Is *** and started to head back inside. He proceeded to tell me that I needed to cool my attitude because he just got there at 5 and had nothing to do with it. Who is the F is he to tell me that. Don't they teach these people customer service? I hate Lowes and have ZERO tolerance for any crap what so ever due to a carpet issue my mom had with them a couple of years ago. We spend a lot of money in there that will start to be spent at Menard's where I can save big money and not put up with *** Lowes lost a good customer over $25 worth of Mulch.
Lowes - Don’t use Lowe’s for anything
Lowes in Kyle, Texas - Delivery Nightmares
Lowes in Hornell, New York - Poor customer service on warranty
- Very frustrated and done with lowes
Carpet installation=whole house damage, Lowes says this is normal!
- Offered a small token for the inconvience
- Contacts to schedule the install and the call the day off
- Husband vacummed what looked like butterscotch chips
- And spoke spanish all day without giving me updates in english
- Were late
Lowes at their lows
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