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Lowes at their lows

1.0
Details
It is regarding to the experience we just had at Rochester Hills, Mi Lowes. My wife was driving a car at Lowes and made a wrong turn. Right were was a guy coming on forklift at full speed and trying to ram her car. I stepped out of the car and asked what he was trying to do. Instead he was started to do a sexual jestures toward my wife and me and telling something about damn immigrants, my 11 old son had to endure all of this. I actually had to intervene against him ramming into my wifes car, he was highly violent. When I have asked his name he told that his name was "Dave Smith". I have managed to snach a picture of him in the forklift. I have never had heard so much bias and trash before. I will never shop at that place again, it seems to be too much indecent and biased, not to mention bad quality of goods and service.
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Review
#1277828 Review #1277828 is a subjective opinion of poster.

Lowes - Door install

Went to Lowes in Richmond on West Broad 2 months ago and took 3 weeks to get them to measure. Its going into 3rd momth and door stlll has not arrived. Customet service is poor. Thinki g about cancelling.
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Review
#1277129 Review #1277129 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Order processing issue

Lowes - Terrible experiance

1.7
Details
My daughter bought a new fridge, Gas stove, dishwasher and microwave. After she purchased the items, They told her she had to pay $20.00 PER item to remove old items, AND $150.00 PER item to install the new items . Even the microwave if she wants it brought into her house... This is crazy, I told her she must have misunderstood, so she went back in to ask if it is a total of $150.00 or for each item. They told her it is each item and the price to haul away is not $20,00 each item , but $25.00. ( the website says $20.00) What happened to customer service? What choice does she have? She is requited to pay an extra $600.00 dollars just to use her $4000.00 worth of appliances? This is not okay. I will NEVER recomend Lowes, and I am going to let everyone I know what crooks they are. Do not buy from Lowes!
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2 comments
Anonymous
#1497654

They can't dispose of the old appliances for nothing. Why should they eat the cost of disposal?

Have you bothered checking what your rubbish hauler or other recycler would charge to take them away. Bet you'll find the $25 per appliance is reasonable.

As far as installation goes do you think the people they have install them should work for free, cover the cost of their vehicle and fuel costs? Just because you purchase a product doesn't mean a store should cover all the extras you want at no charge.

Anonymous
#1510855
@Anonymous

haul away cost sound reasonable but....exc $150 ea install is insane..,,,but,,,they shoulda read the paperwork (contract/fine print)b4 buying!!!!!!!!!!

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Review
#1276989 Review #1276989 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Problem with delivery
Loss
$680
Preferred solution
I don't think she should have to pay to have her items installed.
Tags
  • lowes rudeness
  • installation rip-offs
  • Dismissive To Customers

Lowes - Online ordering.

Wanted to place an order online with pickup in store. Had already been to the store in person but none of the bathtub fixtures we wanted were in anything but shiny chrome. After searching I found what I wanted and went to add my info. Since I used my credit card I had to put in my address, then it wanted my phone number, ok. Then it wanted my email address also which I did not want to give as my inbox is filled with spam every day. I called the store to order but you are not allowed to give them an order and payment by phone. Now you may say that I could give the email for notification but that info is already estimated when you place the order. In the end I ordered from ebay.
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1 comment
Anonymous
#1500565

You need to provide an email address to order from eBay as well. Just stop ordering things online, lazy idiot.

Review
#1276858 Review #1276858 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Wichita, Kansas - Price matching

1.0
Details
Lowe’s states they will price match but yet. Today I found out otherwise. I wasn’t very happy the don’t and plus customer service is horrible. Rude appliance associate
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2 comments
Anonymous
#1510794

You don't say what you were trying to get a price match on. Was it an identical item (brand, model, color etc)?

Was it an item being closed out at another store? Was it even available at the other store?

There are a lot of reasons stores don't match prices. Provide all the facts to show you are making a reasonable request.

Anonymous
#1510742

the price match does not cover everything, price match does have stipulations. for example: it has to be the same model if you're matching off of a competitor website.

if you need to see what the limitations are go to lowes.com and search price match. it is very helpful.

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Review
#1276778 Review #1276778 is a subjective opinion of poster.
Reason of review
Pricing issue

Lowes in San Jose, California - Horrible Delivery 2x failed attempts

2.1
Details
They take your money but fail to deliver. Literally. Two failed attempts. Lousy communication. No one can coordinate. You spend 3K you expect at least adequate service. Got a full refund and going to sears.
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Review
#1276742 Review #1276742 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Store manager apology
Cons
  • Delivery
  • Having to take multiple days off work
  • Disconnect from store to logistics and dc
Reason of review
Problem with delivery

I PURCHASED A SAMSUNG REFRIGERATOR IN DECEMBER. IT STARTED LEAKING WATER IN JANUARY. I CALLED THE LOCAL LOWES STORE IN MCCOMB,MS. I WAS TOLD THEY DON'T SERVICE SAMSUNG AND THE CLOSEST SERVICE WAS

NORTH CAROLINA. IT TOOK ME UNTIL MAY TO GET A REFUND FROM SAMSUNG. I PURCHASED A WHIRLPOOL REFRIGERATOR FROM LOWES. TWO MEN CAME LAST WEEK TO DELIVER IT. THEY BROUGHT IT IN, PLUGGED IT IN AND LEFT. THEY WERE AWARE I HAD FOOD TO PUT BACK IN FRIDGE, AND MY FROZEN FOOD WAS IN KITCHEN SINK. THE PACKAGING WAS NOT TOUCHED INSIDE THE FRIDGE, THE SHELVES WERE NOT PUT IN, ONE GUY TOLD ME HE COULDN'T HOOK UP THE ICE MAKER I WOULD HAVE TO CALL A PLUMBER. THE LINE NEEDED REPLACING,BUT THE WATER HOOKUP WAS THERE. I CALLED THE LOWE'S STORE AGAIN, AND WAS TOLD BY MELISSA,SOMEONE WOULD BE THERE SATURDAY MORNING. NOONE SHOWED, NOONE CALLED. I CALLED LOWE'S AGAIN. NOW I AM SUPPOSED TO HAVE SOMEONE COMING OUT MONDAY. WE WILL SEE. THIS HAS BEEN A HORRIBLE EXPERIENCE. WITH THE WATER LEAK I HAD TO PUT DOWN TOWELS AND CHANGE THEM EVERY 2 HOURS. MY FLOOR IS BUCKLING NOW FROM THE WATER.
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3 comments
Anonymous
#1497817

LOWE'S DOESN'T SERVICE ANY APPLIANCE BRAND BECAUSE THEY ARE JUST THE RETAILER AND NOT THE MANUFACTURER! THEY HAVE DIRECTED YOU TO THE MANUFACTURERS REPAIR FACILITY SO WHY ARE YOU COMPLAINING ABOUT LOWE'S?

h.kitchener
#1497484

Never, ever buy a fridge with an icemaker or water dispenser. Too many problems. Now you know.

Anonymous
#1510858
@h.kitchener

my ice maker related plumbing i installed is still trouble free after 4 yrs

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Review
#1276693 Review #1276693 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Nashua, New Hampshire - Building supplies

2.1
Details
4x8 sheets of shed paneling. Can’t get through aisle do to aisle is full of material that is off loaded. This is not the first time. Every weekend I’ve been over there and just walk out. I’d have to wait over an hour to get someone to move all the stuff piled up. Plus nothing is low on the shelf’s. Seems paneling is tossed onto other kinds. And the prices are all over the place. Very confusing.
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4 comments
Anonymous
#1497218

It seems like that if every weekend you go there you encounter problems and walk out you'd start saving time and shop elsewhere. There are plenty of other places you could go to get the materials you need for your projects. Why do you continue to go back if you will just end up leaving without what you came for?

Anonymous
#1497227
@Anonymous

Because when you start a project but the material cost over $10,000 but you do it at a little at a time, the material from other stores do not match.So before you post, think. Unless your not a builder.

You’d know that every store does NOT carry the same material. Might be similar, but doesn’t match up to existing material.

Anonymous
#1497877
@Anonymous

Doesn't sound like your project will ever get done if you keep walking out and don't go anywhere else for materials, or was your post just exaggerating the fact that you walk out every weekend you've been over there.

Anonymous
#1497955
@Anonymous

Hmmm. You must be a tenant, not a homeowner.

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Review
#1276164 Review #1276164 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Winter Garden, Florida - Completing

3.0
Details
I tried to get the 25fence to paying and Madali tell me I have to weighting for Fron 7:20 to 8:00 to get some person to *** me to get the fence out of the store #1762 the fence is too wide fc...
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1 comment
Anonymous
#1496902

What in the World is this complaint about?I Cannot make sense of this complaint.This complaint is gibberish that Does Not make Any sense.What was the problem with the fence?Please post a complaint that makes sense instead of this gibberish that does not make sense.*shaking my head at the nonsense that customers post*

Review
#1275874 Review #1275874 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Mesquite, Texas - No flexibility on return policy

1.0
Details
I was refused ability to return a pole saw I’d used once as it was past the 30 day return period. Asked for manager and got more of the same. I’ll be back to Home Depot. Returned a lawn mower there last year after 3 months. Goodbye, Lowe’s!
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4 comments
Anonymous
#1510860

no way u ret. lawn mower after 90 days unless it was still in unopened box

Anonymous
#1496936

They aren't a rental shop. If you just need to use an item once, go to a rental shop.

People like you, returning an item they only needed to use once causes prices to increase for the rest of us. Stores and manufacturers have to cover the losses caused by people abusing return privileges at stores.

Anonymous
#1496911

This is Home Depot's return policy that I found on the internet. Most merchandise can be returned within 90 days in unused, like-new, 100% saleable condition and in the original manufacturer’s packaging.So how were you able to return a used lawn mower?

Anonymous
#1496908

I found their return policy on their website.30-Day ReturnsThe following items must be returned in "like new" condition with the original receipt within 30 days of purchase.Major appliancesRefrigerators, washers, dryers, ranges, hoods, dishwashers, some microwaves, etc.Outdoor power equipmentMowers, chain saws, generators, pressure washers, trimmers, blowers, etc.Online customizable patio setsSpecial Order/unique product collections designed to meet specific customer requirementsLiquid paintHighway trailersMust be returned to a Lowe's store in the original state of purchase with original paperwork including title (if applicable)The key word is "like new" condition.You admitted to using it once, so in the Manager's "eyes" it was not in "like new" condition.

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Review
#1275768 Review #1275768 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy