Resolved: Lowes Rebates Sucks
Lowes - Steve Darling - Horrible Experience
Update by user Sep 19
Now over a year later and I'm still very angry. I did get the fence guy whom Lowes sub contracted to admit that he broke and he said he filed it with Lowes.
I wonder if he was lying or if even worse Mr Darling was aware of this and didn't own up to it. I will never know.
Original review posted by user May 29, 2018In a way I despise writing this because in doing so I am reliving an experience with Steve Darling that left a bad taste in my mouth. I am putting this out there for others. We have done a lot of business with Lowes through the years but given this experience we will be moving to a Lowes competitor which saddens me since they Lowes is headquartered in the Charlotte area and provides many local jobs. We paid Lowes for a fence installation and our water mane which is located under our driveway was broken, the driveway was badly marred, and grass was ripped up. I’d already bought the sod for the ripped up grass so this was not my primary complaint but wanted to make sure Lowes took ownership of the water mane and the driveway marring which was extensive. There were 2 fencing material drop offs (the first which was the 4 X4, and 4 X 6 posts, along with the 2 by 4’s; the second which was the fence pickets for a shadowbox) and I have VM’s to prove the 2 fence deliveries, a Charlotte Water Notice pamphlet that my water mane was broken, and pictures starting from the day the fence installers arrived onward to show the progression of my driveway. I told Stephen Darling that I believed the forklift (which he called a moffett) was responsible for the water mane brake. There are circular tire tracks in the vicinity of the water mane access lid and the fencing materials from one of the fence deliver drop offs was also in the vicinity of the water mane. I also shared pictures that demonstrate these. So all these taken together confirm to me that Lowes more than likely broke the water mane, marred my driveway, and beat up my grass. BTW the driveway which is a long driveway has marring in virtually every panel. How is that possible? Did they have a field day? These are circular tire tracks from the forklift (moffett) and an additional disc-like marring where I’m guessing the forklift hit the driveway. Prior to be assigned to Mr Darling, I contacted Lowes to report the issue which required many calls and emails (and 1 dropping by) to the local store. The issue wasn’t being moved forward for over a month and I was frustrated so I made additional calls to headquarters(??) and they assigned my issue to Mr. Darling. My second and last conversation with Steve Darling (after he was in receipt of pictures and the Charlotte Water Notice pamphlet), I noticed his tone of voice was rude and critical. I also had the impression was he was trying to get me to misstate the issue. I explained to him that I noticed water in my driveway after the fencing materials delivery and it took me a while to realize there was a water mane issue because it had been raining quite a bit. I said that I thought it was caused by the forklift (moffett). He asked several times if the moffett did the damage. I said that I believed it did but I did not have hard proof- I don't have any cameras to prove that it was the moffett and I was not present when the first set of fencing was dropped off and was only present towards the tail end of the second delivery of the lumber but that the timelines indicated circumstantial evidence. (He was already in receipt of many pictures prior to this conversation showing the fencing material, the distance between the fencing material and the water mane, and the tire track marring which was close to the water mane.) After this he said something like, "Do you really think the moffitt did this?" and something like "The water mane is 18 inches below, I don't see how a moffett could do this? The moffett weighs the same as a car (or maybe he said truck?)". (The only thing this line of questioning accomplishes in my opinion is to either try to make me say "Yes the moffett did it" which would not be true as I don't have "proof" or make me feel stupid for thinking the moffett did it. I do not know how much a mofett weighs but I’m curious to know what it weighs when is it hauling fencing material.) So repeated again that I have circumstantial proof only. My secondary issue was the circular tire marks are all over my driveway. He'd received pictures showing virtually every cement panel of my driveway had circular tire marks and there were at least 3 circular depression-like areas (I have seen more since the phone call) that looked like some metal had come into contact. He (in an accusatory tone) said that my driveway was dirty and there would be no way that the moffett could not leave tire marks. (Yes my driveway is dirty but no more dirty than most driveways and I quite like that it has a natural look to it until the marring which makes it look so very awful.) I said to then return the driveway back to how it was as before which looked better than having circular tire marks and disk like depressions. His tone of voice seemed mocking as he asked if I wanted Lowes to make it dirty again. To which I replied yes. He told me that one of the pictures was taken from a sidewalk or from Rea Rd and became defensive when I said he was making assumptions about where the pictures were taken from and that the picture was actually taken from my front stoop. This made him defensive and more argumentative. I told him at the end of the conversation he wasn't being objective and that he demonstrated he was already prejudiced, that I already knew he was going to deny the claim, and that I have recourse. To which he said in a mean tone of voice “We’ll see!” Several weeks later he sent an email to an email address which I previously told Mr Darling not to use. It says, “We have carefully considered the above mentioned claim and completed our investigation. Based upon the information we have obtained to date, it is our opinion that Lowe’s would not be held responsible for damages that you are claiming. Therefore, we are respectfully denying your claim and will close our file without payment. If you feel there is any other further evidence for us to consider, please submit the documentation by mail to my attention at the address below. “ and a PO Box in KY. I’m sorry Lowes but YOU NEED TO TAKE OWNERSHIP of the damages that you incur on people. I do not accept this behavior and nor should I! I own 4 problems that I didn’t create. Fixing my grass (done), buying/renting a power washer and cleaning my driveway (or hiring out), making sure my now ripped up driveway section (for the repair) is re-cemented, and possibly (??) dealing with a high water bill. One last thing, I did notice that there are 2 other reviewers with complaints who wrote that Mr Stephen Darling is rude. Interesting.
- Steve darling
- Mr stephen darling
Lowes - Horrible customer service
Lowes - Rude associate
Lowes - Next day delivery service at Lowe’s Online
Lowes in Longview, Washington - The messed up customer service rep
Lowes in Newburgh, New York - Refrigerator never delivered
Lowes - Store has no help
Lowes - Delivery set up charge
Lowes in Hamburg, Pennsylvania - Bad countertop installation by BC Stone
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