Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes - Purchased a riding mower and a used mower was delivered

2.9
Details
They were going to replace mower and delivery never happened. Made it seem as if I was at fault. Everything was at the sores convenience and not the consumers. Mower that was delivered had grass and dirt on it and was missing some parts. Delivery of "new mower" was scheduled for 5-7 PM May 30 then changed to 7-9 PM, never got any calls and checked with delivery service several times. They could not contact driver, finally at 10PM they gave up. When i contacted Lowes - I was told that driver tried to call and did not get an answer. Like I said tried to place blame on me.
View full review
Review
#1268239 Review #1268239 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Service attitude - doing what was best for them and not me
Reason of review
Poor customer service
Loss
$899
Preferred solution
Full refund

Lowes - Online ordering is a joke

1.0
Details
Ordered a part for a hot water tank that was of course discontinued because they sold junk whirlpool. Paid additinol 19.99 for next day shipping and of course its been delayed. 1hr and fifteen minutes later i was hung up on 2 times by customer service. Im done with lowes and im 2 min from store. *** that place no hot water for 3 days.....
View full review
Review
#1268077 Review #1268077 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Problem with delivery

Lowes - How can they still be in Business

1.9
Details
We installed some laminate floor last summer.. Lowes was fast collecting the money..however it took 2 months to complete the job.. by the end of December the floor started to fall apart.. we have a 1 year warranty.. I have to call every couple of days to get anything moving.. nobody knows anything, nobody can call you back, even their supervisor.. the claim was of course denied since it is a mistake from the installers.. still fighting to get the issue resolve!!! 6 months later!!! NOT ACCEPTABLE! It has been the worth experience ! every time I call i get somebody who apologize and tell me I will be contacted within 48h and every 48h I have to call them back.. Just want the floor fix !
View full review
1 comment
Anonymous
#1490816

They stay in business because they have run all the competition out and people flock to them because of it. Doesn't take a genius to figure that out.

In most areas the only competitor they have is Home Depot and maybe Menard's and they are just as bad if not worse!

This is what happens when the big corporations corner a market and they rely on hourly employees to provide service instead of an employee that actually has a vested interest in their business. Nothing new and it's only going to get much, much worse because people want cheap products and convenience.

Review
#1267696 Review #1267696 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Pros
  • Laminate floor
Cons
  • Installer and consumer service
Reason of review
Poor customer service
Loss
$3500
Preferred solution
Deliver product or service ordered

Lowes in Edwardsville, Pennsylvania - $8000.00 Heating/AC Not Happy!

Lowes - $8000.00 Heating/AC Not Happy!
Lowes - $8000.00 Heating/AC Not Happy!
Heating/AC unit installed by Monk's through Lowe's contract about 10/14. AC worked fine in beginning but now runs almost continuously without providing much in the way of cooling. Takes all day to bring temp down to 74 and seems to run slower, less efficient at night. Called Monk's last year and they just paid no attention whatever to complaint. No call back, no service. Lowe's just passes the buck to Monk's so it looks like a vicious circle. Also don't think much of heat pump base they built. Pictures are of the base of heat pump outside house. They (Monk's) had a problem in the beginning of installation which they fixed but service after, in my opinion, was sadly lacking!Sad
View full review
2 comments
Anonymous
#1490806

Chances are very good that the original installer doesn't work for Lowe's anymore and is not responsible for it. The box stores go through installers like crazy because the installers eventually figure out that they are making about half as much money working through the box stores as they would if they weren't. They actually end up making about 40% of what they could because the box stores end up taking the rest for themselves.

h.kitchener
#1490343

Your solution is to have a local plumbing and heating firm take a look at it. That's the bottom line.

I learned long ago to NOT have anything done thru a big box store like Home Depot, Lowe's, etc. because you know nothing about the contractors they hire and, as in your situation everyone denies responsibility for poor work.

Best always to hire a local company that is in business for itself and relies on doing good work in order to stay in business. As around if you need to in order to find a good HVAC company.

View more comments (1)
Review
#1267297 Review #1267297 is a subjective opinion of poster.
Service
Lowes Air Conditioner Installation
Reason of review
Bad quality
Loss
$7966
Preferred solution
Let the company propose a solution
Resolved

Resolved: Lowes Rebates Sucks

4.1
Details
What a bunch of {{Redacted}} Damn it I'm so made I could spit. Did a small rebate submission online. Ya well after waiting a few weeks I'm now told the store I bought these items at did not participate in this program. Now the ironic thing thing is the store I bought this stuff from said they did participate, was within the time period, the store also gave me the form to submit but also suggested I do it online and told me what to do, which I followed to the letter.. Home Depot here I come again. At least Home Depot knows how to handle rebates and provide customer service the Lowes is again loosing out on my business since they dont know how to follow thru.
View full review
4 comments
Anonymous
#1489650

Consider any rebate you get a bonus. Read through the complaints about Home Depot, Menards and Lowes.

All will have complaints about rebates. For the most part they work but there will always be a few people that don't get their rebates for one reason or another.

curl
#1489910
@Anonymous

You are very helpful, NOT

Anonymous
#1489964
@curl

Didn't sound like anyone was asking for help. They had washed their hands of Lowes and had moved on to Home Depot (until something goes wrong there).

curl
#1489976
@Anonymous

NOT

View more comments (3)
Review
#1266673 Review #1266673 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised
Loss
$5

Lowes - Steve Darling - Horrible Experience

1.0
Details

Update by user Sep 19

Now over a year later and I'm still very angry. I did get the fence guy whom Lowes sub contracted to admit that he broke and he said he filed it with Lowes.

I wonder if he was lying or if even worse Mr Darling was aware of this and didn't own up to it. I will never know.

Original review posted by user May 29, 2018

In a way I despise writing this because in doing so I am reliving an experience with Steve Darling that left a bad taste in my mouth. I am putting this out there for others. We have done a lot of business with Lowes through the years but given this experience we will be moving to a Lowes competitor which saddens me since they Lowes is headquartered in the Charlotte area and provides many local jobs. We paid Lowes for a fence installation and our water mane which is located under our driveway was broken, the driveway was badly marred, and grass was ripped up. I’d already bought the sod for the ripped up grass so this was not my primary complaint but wanted to make sure Lowes took ownership of the water mane and the driveway marring which was extensive. There were 2 fencing material drop offs (the first which was the 4 X4, and 4 X 6 posts, along with the 2 by 4’s; the second which was the fence pickets for a shadowbox) and I have VM’s to prove the 2 fence deliveries, a Charlotte Water Notice pamphlet that my water mane was broken, and pictures starting from the day the fence installers arrived onward to show the progression of my driveway. I told Stephen Darling that I believed the forklift (which he called a moffett) was responsible for the water mane brake. There are circular tire tracks in the vicinity of the water mane access lid and the fencing materials from one of the fence deliver drop offs was also in the vicinity of the water mane. I also shared pictures that demonstrate these. So all these taken together confirm to me that Lowes more than likely broke the water mane, marred my driveway, and beat up my grass. BTW the driveway which is a long driveway has marring in virtually every panel. How is that possible? Did they have a field day? These are circular tire tracks from the forklift (moffett) and an additional disc-like marring where I’m guessing the forklift hit the driveway. Prior to be assigned to Mr Darling, I contacted Lowes to report the issue which required many calls and emails (and 1 dropping by) to the local store. The issue wasn’t being moved forward for over a month and I was frustrated so I made additional calls to headquarters(??) and they assigned my issue to Mr. Darling. My second and last conversation with Steve Darling (after he was in receipt of pictures and the Charlotte Water Notice pamphlet), I noticed his tone of voice was rude and critical. I also had the impression was he was trying to get me to misstate the issue. I explained to him that I noticed water in my driveway after the fencing materials delivery and it took me a while to realize there was a water mane issue because it had been raining quite a bit. I said that I thought it was caused by the forklift (moffett). He asked several times if the moffett did the damage. I said that I believed it did but I did not have hard proof- I don't have any cameras to prove that it was the moffett and I was not present when the first set of fencing was dropped off and was only present towards the tail end of the second delivery of the lumber but that the timelines indicated circumstantial evidence. (He was already in receipt of many pictures prior to this conversation showing the fencing material, the distance between the fencing material and the water mane, and the tire track marring which was close to the water mane.) After this he said something like, "Do you really think the moffitt did this?" and something like "The water mane is 18 inches below, I don't see how a moffett could do this? The moffett weighs the same as a car (or maybe he said truck?)". (The only thing this line of questioning accomplishes in my opinion is to either try to make me say "Yes the moffett did it" which would not be true as I don't have "proof" or make me feel stupid for thinking the moffett did it. I do not know how much a mofett weighs but I’m curious to know what it weighs when is it hauling fencing material.) So repeated again that I have circumstantial proof only. My secondary issue was the circular tire marks are all over my driveway. He'd received pictures showing virtually every cement panel of my driveway had circular tire marks and there were at least 3 circular depression-like areas (I have seen more since the phone call) that looked like some metal had come into contact. He (in an accusatory tone) said that my driveway was dirty and there would be no way that the moffett could not leave tire marks. (Yes my driveway is dirty but no more dirty than most driveways and I quite like that it has a natural look to it until the marring which makes it look so very awful.) I said to then return the driveway back to how it was as before which looked better than having circular tire marks and disk like depressions. His tone of voice seemed mocking as he asked if I wanted Lowes to make it dirty again. To which I replied yes. He told me that one of the pictures was taken from a sidewalk or from Rea Rd and became defensive when I said he was making assumptions about where the pictures were taken from and that the picture was actually taken from my front stoop. This made him defensive and more argumentative. I told him at the end of the conversation he wasn't being objective and that he demonstrated he was already prejudiced, that I already knew he was going to deny the claim, and that I have recourse. To which he said in a mean tone of voice “We’ll see!” Several weeks later he sent an email to an email address which I previously told Mr Darling not to use. It says, “We have carefully considered the above mentioned claim and completed our investigation. Based upon the information we have obtained to date, it is our opinion that Lowe’s would not be held responsible for damages that you are claiming. Therefore, we are respectfully denying your claim and will close our file without payment. If you feel there is any other further evidence for us to consider, please submit the documentation by mail to my attention at the address below. “ and a PO Box in KY. I’m sorry Lowes but YOU NEED TO TAKE OWNERSHIP of the damages that you incur on people. I do not accept this behavior and nor should I! I own 4 problems that I didn’t create. Fixing my grass (done), buying/renting a power washer and cleaning my driveway (or hiring out), making sure my now ripped up driveway section (for the repair) is re-cemented, and possibly (??) dealing with a high water bill. One last thing, I did notice that there are 2 other reviewers with complaints who wrote that Mr Stephen Darling is rude. Interesting.
View full review
Review
#1266363 Review #1266363 is a subjective opinion of poster.
Service
Lowes Fence Installation
Cons
  • Mr stephen darling
  • Steve darling
Reason of review
Poor customer service
Preferred solution
Pay me for all the trouble they caused me and my family.
Tags
  • Fence Install

Lowes - Horrible customer service

I went to Lowe’s to purchase granite countertops. I forked over almost $1700 with the promise that someone would be over to measure my kitchen for the countertops before installation. No one called, I could not get anyone on the phone from Lowe’s, and I tried several times, and finally had to cancel my order. They were the worst store I’ve ever used and I will never step foot in there again.
View full review
Review
#1266218 Review #1266218 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Rude associate

3.0
Details
Went to the Lowes store in Worcester Mass. There was an associate that I asked to cut blinds for me. He was very helpful and polite. Another associate whose name I believe was Natalie was very rude and disrespectful to her fellow associate. I normally shop at this store because it is closer to my home and I prefer Lowes over Home Depot l.
View full review
Review
#1266062 Review #1266062 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Next day delivery service at Lowe’s Online

3.8
Details
This Friday 25 May 2018 I purchased a grill from Lowe’s online and selected next day delivery, within minutes I received confirmation that my product would be delivered and assembled the same day 25 May in the afternoon. 3 hours later as I’m driving home I received a phone call from their delivery department saying that the product couldn’t be delivered until Rhe following Tuesday. This was purchased online from the Lowe’s in Middletown, DE. Because of my disappointment with the poor customer service I told the individual on the phone to cancel my order. I then drove to the Lowe’s in Bear, De and specifically asked the customer service rep if they were able to deliver and assemble the next day or at least by Sunday, she checked the system and assured me that if I purchased the grill and now I wanted to add outdoor furniture to the purchase they’d be delivered and assembled by Sun 27 May 2018. After selecting my preferred grill and our door furniture I checked out and left with the hopes that my purchases would arrive at my home by Sunday. On Saturday around 12pm I received a call from the delivery department ar Lowe’s in Bear, De and was told that my items could not be delivered because their assembly guy didn’t come to work today. I understand things happen, but I believe that’s poor management. I also canceled that order. I’ve used Lowe’s in the past for numerous items in my home and I must say I’m veey disappointed with the service I received this weekend. I would have been ok if it only happened at one of the stores but two different stores in two complete different city is bad business. Signed, Very unhappy customer Dead
View full review
Review
#1265781 Review #1265781 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes in Longview, Washington - The messed up customer service rep

1.0
Details
They have an employee at lowes in longview washington he is so rude he cusses at u and tells u to leave his store his name is christopher hynes
View full review
Review
#1265725 Review #1265725 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service