Lowes Reviews and Complaints
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49
ISSUES RESOLVED
4.9K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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Lowes - Delivery set up charge
I ordered patio furniture and paid extra for it to be put together. Furniture arrived and they dropped it off and said that it was not on delivery order to put together. Called customer service and they said they would take off charge for putting it together. I should have just had them return it to store.
Review
Service
Lowes Delivery Service
Reason of review
Order processing issue
Lowes in Hamburg, Pennsylvania - Bad countertop installation by BC Stone
BC Stone installed a quartz countertop Look good but when I had someone try to install the dishwasher the opening was 24" at the bottom and 23 3/4" at the top of the dishwasher space A dishwasher needs at least 23 7\8" which is a tight fit. What happened is the 30" cabinet at the end next to the dishwasher was twisted out of shape when they pushed the glued top to meet the splice at the sink. The cabinet is screwed into the studs and is level and when BC Stone torn off the old countertop they said all the cabinets are good, level and secure for the installation. Lowes is blaming it on my cabinets not being fastened to the studs and my cabinet probably moved on the wall, well nothing moved on the wall because they were installed by a contractor and were done right. These are high quality hickery cabinets made by Showplace wood products in Harrisburg PA. Lowes keeps spewing out info on their bogus contract that they are not responsible for the cabinets. This my first of many remodeling projects to come.
Review
Service
Bc Stone Cabinet Installation
Reason of review
Bad quality
Lowes - Poor customer service in the appliance department
Today I was shopping for new appliances. No one ever came to ask me if they could help me. I went to the customer desk in appliances twice during my visit were to gentleman were standing and talking. One of the sales associate was helping a customer the other one was just there. Never once did they come over to talk to me about appliances. While I was looking at appliances the one sales associate helped two other customers but never came and asked me if he could help me. When I went to the customer desk the second time one of the men actually rolled his eyes at me. I left the store without making a purchase. I went to Home Depot where I Recieved excellent service and made my $6000 purchase there.
Review
Service
Lowes Sales Representative
Cons
- Customer service
Reason of review
Poor customer service
Lowes - Never again
I will never again buy any appliance or equipment from Lowe's again. I purchase I refrigerator from them with an extended warranty. I have had problems with the refrigerator from day one. And every single person I spoke with from Lowe's gave me a different answer. In the beginning, I trusted what they were advising me to do. Which in time, didn't help me at all. Now, fast forward, one and half years later. I have to get and paid for a repairman( they say i will be reimbursed, but i don't trust them). this repairman will probably do the same replacements and service that has already been done ( doesn't work) and will cost me at least 900.00. Never again. going to Home Depot forever
2 comments
Review
Product
Refrigerator
Reason of review
doesn't honor there words
Preferred solution
Full refund
Lowes - Website won't let me use my gift eCertificate
I've wasted 3 days attempting to place online order using my certificate. Keep getting message that 'gift certificates can't be used to purchase other certificates'. Problem is I'm NOT trying to purchase another certificate, I want to order plumbing and electrical supplies. Used their useless "Chat" feature multiple times only to be told over and over to try again . . . their website and help features suck! It's 2018 folks, fix your website, unless you're trying to lose customers to Home Depot. I really do not like to have to deal with these types of problems when I need to make a purchase and will avoid shopping at Lowes in the future.
Review
Product
Lowes Website
Cons
- Online checkout app
Reason of review
Problems with payment
Loss
$720
Preferred solution
Let the company propose a solution
Lowes - Getting assistance from the workers
It is difficult to get assistance,they are impatient and some were rude.
1 comment
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
Lowes - Horrible Services (Servicio muy Horrible)
Last March I ordered a Honeycombs blinds lowes, and today May 25/2018 two and a half months later I have not received this order in its entirety, there are 7 items and I have only received three, and still do not give me exact date when I am going to receive the rest and they do not want to return my money either, very bad service, I have been in my new house waiting for this order to cover my windows and nothing they do not solve. Please do not buy with this company, you feel that your money and your time are stolen. En Marzo pasado yo ordene unas honeycombs blinds Lowes, y hoy Mayo 25/2018 dos meses y medio despues yo no he recibido esta orden en su totalidad, son 7 items y solo he recibido tres, y todavia no me dan fecha exacta de cuando voy a recibir el resto y tampoco quieren regresar mi dinero, muy mal servicio, yo he estado en mi casa nueva esperando esta orden para cubrir mis ventanas y no me solucionan nada. Por favor no comprar con esta compania, sientes que te roban tu dinero y tu tiempo.
Review
Service
Delivery Service
Cons
- Horrible service
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
Lowes in Indian Harbour Beach, Florida - WORST WINDOW PROJECT INSTALL EVER
Ordered $6k worth of Windows from Lowes - said turnaround is roughly 8-10 weeks. 4 months later the installers showed up (who are great guys, contractors for Lowes) and our picture windows was manufactured incorrectly. Now have to wait another 4-6 weeks. Lowes project management department in Indialantic Florida Lowes is awful. Poor communication, non professional, and no QA process in place. Our windows sat at Lowes for over a month, no one checked the specs to see if windows were build to spec. NEVER USE LOWES for Windows installs from Indialantic Florida Lowes. Plus they jack the *** out of install prices. I will never step foot in another Lowes. Happy to drive the extra 5 minutes to Home Depot for run of the mill items, which adds up to thousands of dollars.
Review
Service
Window Installation
Reason of review
Order processing issue
Loss
$800
Preferred solution
Full refund
Lowes - Worcester, MA Customer Service
The worst experience customer service over the phone and in person. These folks should not be in this business with the lack of professionalism and communication skills of a baboon. Scratch that. I’ve seen baboons exhibit more grace. I paid for custom shades and installation months ago. Apparently the guy who’s suppose to let the contractor know I received it is never to be found. When I’ve found him, he says he’ll take care of it. Fast forward 2 weeks and still nothing. What a clusterf of a store. The one is Westborough puts this one to shame. I used to spend thousands yearly at this store. No more.
Review
Service
Lowes Shade Installation
Reason of review
Poor customer service
Lowes in Louisville, Kentucky - Lowe's install fail
Bought a dishwasher at Lowe's and had them remove my old one and install the new one. Installation went well, woke up the next morning and water is dripping from the ceiling of my finished basement below the dishwasher that was installed. Called the installer and they came to check it out (8 hours later). The connections to the dishwasher were dry, so the installer guessed that the supply line that is between the bottom of the cabinet and the ceiling in the basement must have sprung a leak. Even though he was in there installing a junction box for the electric and working with the supply line, it couldn't possibly be caused by him. No problems with this ever and all of a sudden we have a dishwasher installed and pipes in between floors start to leak. So i contact Lowe's and they basically said, "that is your problem, call your insurance company". If the dishwasher works, that is all they are concerned about. So now I will have to pay a deductable, and my insurance will go up 15% because Lowe's doesn't stand behind their installations. #Loweshomeimprovement #Lowesinstallationfail
1 comment
Review
Service
Lowes Dishwasher Installation
Reason of review
Damaged or defective
Loss
$1500
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If you had problems with the refrigerator from the start why aren't you complaining about the manufacturer. The manufacturer is responsible for warranty repairs for the first year, then your service contract kicks in. If the manufacturer couldn't get it fixed in a year it seams like you would be upset with them.
Maybe the fault lies with the manufacturer - it is their product that failed - not the retailer.It ill only perform as well as it is built - and you never told us who built it - so I think you're way out of bounds blaming only the retailer.