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Lowes - Kitchen nightmare

Don’t do it! I spent $30,000 for a kitchen remodel. Lowe’s miss measured ceiling height, cabinets widths, so cabinets were off. They expected Contractor to correct/pay for their mistake. the Contractor was sweet, but incompetent. The remodel took over a year, 6 months with no kitchen. Flooded kitchen three times. I now have less storage space because the inserts don’t fit. Floors uneven. One of the workers came to the job high on *** and drank 3 beers out of fridge...I kid you not. The store tried to blow me off, but the National office in North Carolina tried to rectify everything, except the floors and water damage. They did offer to replace cabinet, but I declined since that meant ripping out counter and plumbing. At this point it had taken about 14 months.
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1 comment
Anonymous
#1573212

I am going through the same thing. They mismeasured around the heater/air conditioning vents and the cabinets had to be remade.

I have been without a fully functioning kitchen since August 1. My house is full of boxes of cabinets. They were supposed to install today, but canceled because we had some boxes stored in the garage, even though we moved the boxes to the living room, dining room and bedrooms several days ago, apparently the wood has to acclimate longer.

I have almost given up and resolved to the fact it will be a few more weeks. Hopefully by Thanksgiving.

Review
#1261907 Review #1261907 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service

Lowes in Indian Land, South Carolina - Carpet installation

1.0
Details
We ordered carpet from Lowes and a truck full of rude installers showed up at our house. The didn't even greet us and immediately started complaining about matresses piled up in one room. When i asked if we could have a conversation about the install process he stormed off. He was being so disrespectful to me that i knew they weren't going to be respectful of our property and i told them to leave. He called me a bit**. When i called Lowes shaking they said the only thing they could do was have a different crew from the same company they have a contract with come out to install or refund our money. I've never experienced such disrespect and unprofessionalism. I will never enter a Lowes store again.
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Review
#1261231 Review #1261231 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - LOWE"S & SAMSUNG IN THE SAME LIFE BOAT

2.0
Details

Update by user May 21, 2018

Lowe's will not allow me to post my review on there website.

Original review posted by user May 21, 2018

Our model# WF42H5200AF/A2 has been replaced per Lowe's Personnel by WF45N300AF. This Samsung washer is plagued with issues. Water leaking on the floor, violently shakes and bangs,never finishes a wash cycle and shuts off during wash cycles and restarts keeping the washer in a infinite wash cycle. Lowe's Extended Warranty Dept is dishonest and full of nonsense. Lowe's is very slick in that when a service call is commenced there is no record for the customer. Folks no work order or a receipt of any kind is given to the customer when service is rendered. I questioned Tasha at Lowe's Corporate and she replied nastily that I did not pay for service and they did so I'am not entitled to a receipt. I have news for Tasha at Lowe's Corporate I paid up front through a Lowe's Extended Warranty Plan and what they are doing is dishonest and needs to be challenged. With her quick smart lip she insisted on emailing them however they have never arrived. Every call to Lowe's Warranty Dept prompts a different answer from different person(2). The short answer is that they do not care about the customer. Maybe after 30-45 if luck is involved they may give you a loaner machine or reimburse laundry mat cost through there shallow long winded worded sham. I have personally witnessed Lowe's true colors and it has forever changed how I feel about Lowe's. Folks for the rest of my days on Earth I will never knowingly purchase anything manufactured by Samsung. Future spending with Lowe's will be dialed back until they change there ways. The reviews the comments ands the complaints in reference to Samsung are plentiful so proceed with caution. I do not recommend this washer or any washer from Samsung and I feel the same about giving Lowe's money for extended warranties. Remember the place called Sears, Lowe's is walking the same path and eventually will end up in the same place. Taking customers warranty money for peace of mind and sticking it to them when they need the help. FYI the Samsung Garbage washer dryer combo that Lowe's sold me with a 5 year extended warranty replaced a previous problem plagued Samsung washer dryer combo. Class Action Law Suit against Samsung needs to get underway.
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Review
#1260962 Review #1260962 is a subjective opinion of poster.
Product
Samsung Electronics Wf45N300Af Washing Machine
Reason of review
Bad quality
Loss
$1800
Preferred solution
Full refund

Lowes - Poor customer service and installation

Purchased carpets from Lowe’s with installation. They send someone to install the rugs. One of the bedrooms sliding glass doors would not glide after installation. Told the installer before he left. He went back said he had fixed it. After he left I went and checked and it still won’t glide. After 5 calls to customer service they said they would send an inspector. They did. The inspector said that it has nothing to do with the installation. I told him the doors glided before he said the his man did not remove the doors. I told him I was there and he did. He said he will check the report again. It’s been over a month I keep calling they keep transferring me and kee putting me on hold and never come back to the phone. He also punteros the wall inside the closet. House is up for sale and I need to get this fixed right away. Photo of last time I called and was put on hold by the installation manager for over 30 minutes with no one coming back to the phone.
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Review
#1260703 Review #1260703 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality

Lowes - Buying lawnmower

Last summer, I brought my dad a lawnmower we pay for it & we got warranty for they made it seem so great until you need to use they don't want to work with you. Don't get me started with the manger he was useless why sell products if you know it's junk. The problem I have with the whole I understand you need a receipt when you purchase things, but why don't you put all your costumers information on the computer & why you lie to them. Now I'm going to have with work on my roof I don't even know if I can trust with this whole lawnmower situation.
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3 comments
Anonymous
#1487982

Return policy on lawn equipment is 30 days. No exceptions.

You'll have to go through the manufacturer. I suggest you start looking for the receipt or accept the loss.

Anonymous
#1485815

Lowe’s computers only go back 6 months... did you think to put the oh so important purchase on a mylowes card which TRACKS your receipts?

No of course not.

The warranty company needs the invoice # off that receipt, period. So you need the importance of keeping a receipt when you’ve purchased a warranty explained to you???

Anonymous
#1485113

Is this a problem of YOUR not having YOUR receipt as a proof of the date of purchase?

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Review
#1260634 Review #1260634 is a subjective opinion of poster.
Product
Lowes Lawn Mower Warranty
Reason of review
Not as described/ advertised

Lowes in Steubenville, Ohio - Poor service

4.1
Details
We went to buy more paint and the man was busy so a lady came to Help us she took the lid to our paint to look for the kind of paint she needed to mix I kept watching her she walked around the paint dept for 30 minutes for her to come back to the counter and tell us they was out of the paint she did say they was expecting 40 gallons in but she didn’t know when we always shop Lowes never have had a problem like this before we was at Lowes in Stubenville,Ohio Thank you DiAnn Davis 981 May Roadd East Liverpool,Ohio 43920 330-831-3525
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1 comment
Anonymous
#1484730

What exactly are you complaining about? Are you upset that an employee from another department came to help you and took a little longer than someone that worked in the department would or that they were out of stock on the paint you needed?

I don't know that either is a valid complaint.

At least someone came to help rather than letting you stand there and wait. Stores also run out of items from time to time.

Review
#1260013 Review #1260013 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Oneida, New York - Complaint

1.0
Details
My husband who is a Vet was declined the Vet discount yesterday, because he was NOT registered in the Rome store. He has the card all the info. I can't believe it!! We have done business with this company ever since the Vet Cards came in to view. We shop @ the Utica,N.Y. store, with out any issues. A Vet is a Vet. It saddens me to think, that they are treated this way. All stores should honor these cards, with out being registered at all of them. One store, I think would be enough. It should be in the computer the same to honor them. Laurie & Vince Carey
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2 comments
Anonymous
#1484322

Well if you choose to go to a different retailer, you don't get a discount period.Now what may not of be explained to you, is your Vet status needs to registered, it takes 30 seconds at any customer service terminal.The reason is to speed the check out process for the3 customer, before you had to wait for a manager to give a price based over ride. Now it is automatic.Stores are now, required to not allow at register overrides.

PeriodicBird
#1484477
@Anonymous

Thanks so much for the info. That was never explained to us. Thanks again!

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Review
#1259719 Review #1259719 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Vet card not honored
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Don't trust them on phone or email !

2.2
Details

Update by user Jun 18, 2018

a month later. Lowes has not gotten back to me.

We bought a new washer from Home Depot.

We can get whatever Lowes has from Walmart, HD and Home Goods. They lost a fairly regular customer.

Original review posted by user May 19, 2018

On April 28, less than 10 days before leaving on vacation, our Samsung washer decides to call it quits. About to rush off to Lowes, I decided to check the manual/ warranty and saw my wife’s annotation that it was purchased on April 12, 2013 and the extended warranty we bought with it expired at the end of April 2018. I then called Lowes Customer Service, got a Kevin, who graciously extended our warranty an extra 30 days to May 12 as the warranty did expire on April 13 of 2018. Kevin emailed me verification of this and the next day he emailed a form to fill out for laundromat reimbursement, which we didn’t even know the extended protection plan included. We called the authorized Samsung repair facility and made an appointment for them to come April 29. Instead, they offered to inspect and identify needed parts that same day, the 28th. While there, the repairman called Lowes and verified the warranty was extended to May 12, 2018. He called in the necessary parts for repair and we waited a couple of days, not hearing from anyone. I called the repair facility and they explained they were waiting on Lowes to give the go ahead. I called Lowes and got a different rep who denied that our warranty was extended, even though he saw the documentation, explaining that the only way the extended protection plan could be extended beyond exactly four years was if the original delivery date was delayed until the end of April 2013, which it was not. I finally demanded to speak to a supervisor, allegedly named David, and got the same spiel. He offered us a thirty dollar gift card to make up for the laundromat, and refused anything else. Told him to stuff the gift card as we will not be returning to Lowes, went to Home depot and bought a GE washer. Granted, the warranty probably did expire on the 13th, but why string us along and lie to us ? Done with Lowes.
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Review
#1259532 Review #1259532 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Being treated like i was disposable and being lied to
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution

Lowes in Milan, Tennessee - My Refrigerator delivery

4.4
Details
I don’t know about any other store but the store in Milan tn Is the best store I have ever seen delivery drivers Jeff and John delivered my refrigerator today in Humboldt Tennessee and they don’t want one *** of a job These two guys are very professional at what they do I recommend these two guys the store really took care of me thank you
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Review
#1259387 Review #1259387 is a subjective opinion of poster.
Service
Lowes Vehicle Driver
Reason of review
On time delivery

Lowes in Hamburg, New York - Microwave Nightmare.

3.1
Details
Had Lowe’s install a microwave. It was obvious the installer didn’t know what he was doing. He drilled in the upper screws at an angle that dented the entire top of the microwave. Somehow he also dented the side. It looks horrible and all we get from Lowe’s is lip service. We have called Lowe’s 12 times and each time they tell us they will have the installer call us. We have no other option but to take Lowe’s to small claims court for the cost of the microwave and the installation. Lowe’s has just lost another dedicated customer.(not that they care)
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Review
#1259380 Review #1259380 is a subjective opinion of poster.
Service
Lowes Microwave Installation
Reason of review
Poor customer service
Loss
$650
Preferred solution
Deliver product or service ordered