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Lowes - Irresponsible Customer Service

1.0
Details
We have been trying to return a fridge that was delivered to our home for more than a month, but no useful response get yet. Already made around 15 calls, 2 emails and Twitter....no one helped us so far and every time we got the redpons that we will be contacted in 24 hrs. Hearing this 24 hr.period for more than a month and not even received a single call. Now we failed and giving up the try for return.
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Author
Reason of review
Return, Exchange or Cancellation Policy
Review #1180467 is a subjective opinion of poster.
1 comment
2.1
Details
Couldn't find my dishwasher in the store, waited 90 mins, without a update.I was starting to feel like Patrick Swayze from the movie"Ghost"finally asked to see a comparable one to the one I bought, they ended up selling me a more expensive one with barely a deal, then...
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Anonymous
#1427200

"expensive one with barely a deal"Barely a deal is still a deal. What did you want, to be comped out the wazzo and get a bigger better deal. GolfTangoFoxtrotOscarHotel..You go...

Author
Location
Calgary, Alberta
Reason of review
Poor customer service
Review #1180300 is a subjective opinion of poster.
1 comment
2.3
Details
well, it looks like i am just one one of many who is dissatisfied with lowe's. the word dissatisfied is a huge understatement! this company has no clue how to run a proper business. i purchased a dryer from them back in november. i told them i needed the delivery date...
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Anonymous
#1426569

I liked: 888888888888.I didn't like: 8888888888888888888888. What in the world is this?

Author
Reason of review
Poor customer service
Preferred solution
just wanted to make other customers aware
Review #1180201 is a subjective opinion of poster.
5 comments
Their worker stacked 4,700 pounds of bamboo flooring in a 6x6 square area....instead of spreading that weight around the home floors....and damaged the floor joists which started movement in the structure. The sent their engineering company who found no issues. Our...
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Anonymous
#1488044

Incorrect ! lowes does not contract out delivery of product this is done at store level not by the flooring contractor . Don't comment on things you know nothing about .

Author
Reason of review
Bad quality
Review #1180051 is a subjective opinion of poster.
Resolved
0 comments
2.3
Details
Horrible, horrible customer service. Yes it is so bad I cannot understand how Lowes stays in business. We purchased a GE Electric Range on Jan 2 2018 from a salesman who, while pleasant, knew absolutely nothing about ranges. We knew more only because we had researched...
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Author
Location
Mesa, Arizona
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
Review #1179735 is a subjective opinion of poster.
2 comments
1.5
Details
On 1/15 I have ordered a bath cabinet that was special order - 7 business days delivery. 2 days later received an e-mail that it will arrive 1/29. Several days later I get another e-mail saying it is delayed and it will now ship on 1/29. Meanwhile on 1/29 order shows...
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Anonymous
#1425839

If it was the same cabinet being ordered from the same manufacturer you would have probably had delays as well. Stores sell products with an expected lead time supplied by the...

Author
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Review #1179260 is a subjective opinion of poster.
0 comments
1.2
Details
Purchased Maytag washer and dryer from Lowe’s August 2015. Washer stopped working. Called Lowe’s they setup an appointment for Friday of that week. We call service company to narrow down time. They don’t come to our area on Friday only Tuesday and some Thursdays. We...
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Author
Location
North Little Rock, Arkansas
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Replace washer
Review #1178936 is a subjective opinion of poster.
0 comments
3.9
Details
We currently have a project under rehab. We ordered materials needed ahead of time to be delivered to job site. Original day of delivery was 1/24. Around 2pm, I called the store and ask about our delivery time just to find out It wasn’t on schedule to be delivered and...
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Author
Location
Honolulu, Hawaii
Reason of review
Problem with delivery
Review #1178876 is a subjective opinion of poster.
0 comments

Lowes - The worst

2.2
Details
We are first home owners and bought berber carpet for our living room.When the carpet guys left the carpet looked great. However, I didn't notice there was a 10 inch tear at the bottom of our stairway until a month later. We called Lowes to let them know it needed to be replaced- as there is a one year warranty and got a complete run around. 2 months later, and we are still waiting for our carpet to be replaced. Do not get your carpet installed by Lowes. Customer service is awful.
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Author
Reason of review
Bad quality
Review #1178818 is a subjective opinion of poster.
0 comments
I have been 5 weeks 4 scheduled appointments with no shows and two repairs and still no resolve. Warranty Service deemed it nonrepairable but GE required a second opinion, Dave's appliance came and they also deemed it nonrepairable. Now GE requires a third opinion. I...
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Author
Location
La Vale, Maryland
Reason of review
Warranty issue
Review #1178713 is a subjective opinion of poster.