Lowes Reviews and Complaints
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Lowes in Indian Land, South Carolina - Carpet installation
Lowes - LOWE"S & SAMSUNG IN THE SAME LIFE BOAT
Update by user May 21, 2018
Lowe's will not allow me to post my review on there website.
Original review posted by user May 21, 2018Our model# WF42H5200AF/A2 has been replaced per Lowe's Personnel by WF45N300AF. This Samsung washer is plagued with issues. Water leaking on the floor, violently shakes and bangs,never finishes a wash cycle and shuts off during wash cycles and restarts keeping the washer in a infinite wash cycle. Lowe's Extended Warranty Dept is dishonest and full of nonsense. Lowe's is very slick in that when a service call is commenced there is no record for the customer. Folks no work order or a receipt of any kind is given to the customer when service is rendered. I questioned Tasha at Lowe's Corporate and she replied nastily that I did not pay for service and they did so I'am not entitled to a receipt. I have news for Tasha at Lowe's Corporate I paid up front through a Lowe's Extended Warranty Plan and what they are doing is dishonest and needs to be challenged. With her quick smart lip she insisted on emailing them however they have never arrived. Every call to Lowe's Warranty Dept prompts a different answer from different person(2). The short answer is that they do not care about the customer. Maybe after 30-45 if luck is involved they may give you a loaner machine or reimburse laundry mat cost through there shallow long winded worded sham. I have personally witnessed Lowe's true colors and it has forever changed how I feel about Lowe's. Folks for the rest of my days on Earth I will never knowingly purchase anything manufactured by Samsung. Future spending with Lowe's will be dialed back until they change there ways. The reviews the comments ands the complaints in reference to Samsung are plentiful so proceed with caution. I do not recommend this washer or any washer from Samsung and I feel the same about giving Lowe's money for extended warranties. Remember the place called Sears, Lowe's is walking the same path and eventually will end up in the same place. Taking customers warranty money for peace of mind and sticking it to them when they need the help. FYI the Samsung Garbage washer dryer combo that Lowe's sold me with a 5 year extended warranty replaced a previous problem plagued Samsung washer dryer combo. Class Action Law Suit against Samsung needs to get underway.
Lowes - Poor customer service and installation
Lowes - Buying lawnmower
Lowes in Steubenville, Ohio - Poor service
Lowes in Oneida, New York - Complaint
- Vet card not honored
Lowes - Don't trust them on phone or email !
Update by user Jun 18, 2018
a month later. Lowes has not gotten back to me.
We bought a new washer from Home Depot.
We can get whatever Lowes has from Walmart, HD and Home Goods. They lost a fairly regular customer.
Original review posted by user May 19, 2018On April 28, less than 10 days before leaving on vacation, our Samsung washer decides to call it quits. About to rush off to Lowes, I decided to check the manual/ warranty and saw my wife’s annotation that it was purchased on April 12, 2013 and the extended warranty we bought with it expired at the end of April 2018. I then called Lowes Customer Service, got a Kevin, who graciously extended our warranty an extra 30 days to May 12 as the warranty did expire on April 13 of 2018. Kevin emailed me verification of this and the next day he emailed a form to fill out for laundromat reimbursement, which we didn’t even know the extended protection plan included. We called the authorized Samsung repair facility and made an appointment for them to come April 29. Instead, they offered to inspect and identify needed parts that same day, the 28th. While there, the repairman called Lowes and verified the warranty was extended to May 12, 2018. He called in the necessary parts for repair and we waited a couple of days, not hearing from anyone. I called the repair facility and they explained they were waiting on Lowes to give the go ahead. I called Lowes and got a different rep who denied that our warranty was extended, even though he saw the documentation, explaining that the only way the extended protection plan could be extended beyond exactly four years was if the original delivery date was delayed until the end of April 2013, which it was not. I finally demanded to speak to a supervisor, allegedly named David, and got the same spiel. He offered us a thirty dollar gift card to make up for the laundromat, and refused anything else. Told him to stuff the gift card as we will not be returning to Lowes, went to Home depot and bought a GE washer. Granted, the warranty probably did expire on the 13th, but why string us along and lie to us ? Done with Lowes.
- Being treated like i was disposable and being lied to
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Lowes - Placed order March 28, still no gazebo!
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