Lowes
Reviews and Complaints
10% Military Discount for Widows of Retired Veterans
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Verified Reviewer | Enterprise, AlabamaRebate SCAM on Samsung appliances
Preferred solution: Provide me with the rebate you promised. BATE & SWITCH is illegal.
User's recommendation: DON'T FALL FOR LOWES REBATE SCAM!
Damaged furniture
User's recommendation: Check inside the box BEFORE taking possession!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Replace glass shade on a low voltage landscape light
Company fixed the issue and I have been provided with product or service ordered.
waiting for order to be delivered to see if it is correct
Preferred solution: Deliver product or service ordered
Issue with order
User's recommendation: Beware
No in store service
Preferred solution: Let the company propose a solution
User's recommendation: Used to be better than Home Depot, but not any more.
Extremely poor customer service
Preferred solution: A change of management and certain employees
User's recommendation: DO NOT SHOP THERE
Veterans discount no longer recognized at Lowe’s locations. This discount has been in place for multiple years.
Preferred solution: Get existing veterans discount reinstated.
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Verified Reviewer | Whitestown, IndianaFrustrating Fence Order
Placed a large $6,100 fencing order at Lowes 2766 on 12/5/20 (transaction # 8819**** or sales # S2766AP3). We were told it would be in around 4-5 weeks.
Its been almost 3 months and we still don't have the fence and cant get any real answers. 3 different people have said our order was in, while others are saying none of it is. Within a 5-minute time frame, we get totally conflicting stories, I called their corporate office, and it seems my local store never placed the order. All items are in stock at their distribution center and at other nearby stores.
I have emailed the sales rep, the manager and the assistant manager constantly and none of them have done a thing. The assistant manager keeps saying he doesn't know anything or even have an ETA - after 3 months. They could drive within a 15-mile radius and have my entire order, but they don't value me enough as a customer to do that. I suggested it and the assistant manager said it was too logistically difficult.
Its totally unacceptable and unprofessional. I just want what I paid a lot of money for.
- Price
- Management
- Time frame
- Miscommunication
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t Place a Special Order at Lowe’s
Longview wa
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Verified Reviewer | Cartersville, GeorgiaLOWE'S Cartersville, Georgia
- Good product inventory
- Terrible customer support
Preferred solution: Change of "Company Policy"
Window service issues
Preferred solution: Price reduction
Terrible customer server
We ordered an Allen and Roth vanity, which clearly states in the description that the mirrors were included. When we picked up the vanity at the store, we questioned the fact that the mirrors were in the box, but we assured that they were, even though not listed.
Upon getting home and opening the box, lo and behold, no mirrors. We called the store customer services and were told that we would need to come back in. The next day we go back to the store, only to be told that due to the manufacturer being closed, this was a Sunday, that they would have to wait until Monday to contact the manufacturer, and then call me back. Wait until 5pm on Monday and still no call from Lowes, so we call them.
I get the same customer service rep, who verified my order details again, says that she has to talk to the manager and will call me back. We are then told that we will need to call the manufacturer directly to resolve through them, and are given a number, although for the wrong department. After getting the correct number, and a short 5 minute phone call, I am told by the manufacturer, Allen and Roth, that the issues needs to be resolved through Lowes, as they are the reseller. Call Lowes store back and talk directly with the store manager, who then tells me that the manufacturer is wrong, and then goes in to the inconvenience that he will have to go through to contact Allen and Roth to try to get this resolved, and proceeds to tell me that he will call me back in a few days, which I tell him is not acceptable.
I then call Lowes main customer service line. The service rep that answers looks at my order and agrees that I should have received the mirrors. She also tells me how lucky I am to have reached her 5 minute before they close and then goes on to explain how the repair department would be the ones who resolve these types of issues and transfers me. Once on the line with the repair dept, they are quick to tell me that they only handle warranty work, and this type of issue is handles by their customer service dept, which is the same dept that just transferred me to repair.
and of course by this point, that dept has closed for the day. She tells me that, since I am so frustrated, I should just return the vanity.
When I explain to her the weight and trouble it would be to return it to the store, she then tells me that if I complain enough they would more than likely send someone to pick it up... So Lowes would rather spend their money sending a truck and 2 workers to my house to pick up the vanity and lose the sale and a customer, than to just send $250 worth or mirrors that were supposed to be included in the order in the first place.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not purchase large ticket items online
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Verified Reviewer | Altamonte Springs, FloridaI am waiting on your line for more than 27 minutes. Please advise why.
Preferred solution: Ad.04/08/2021 "Save on select appliance special values...Additional $50 instant savings when you buy 2 or more" I purchased my washer & dryer on April 5, 2021. I have on my order #431749483 "30 Days Price Adjustment"
Information on what went on with my orde before I cancel
Preferred solution: Deliver product or service ordered
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It would only make sense to check the contents of a crushed box before you took it. It could just as easily been damaged by dropping it off the tailgate of your pick up as well.