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Lowes review: Don't trust them on phone or email !

2.2
Details

Update by user Jun 18, 2018

a month later. Lowes has not gotten back to me.

We bought a new washer from Home Depot.

We can get whatever Lowes has from Walmart, HD and Home Goods. They lost a fairly regular customer.

Original review posted by user May 19, 2018

On April 28, less than 10 days before leaving on vacation, our Samsung washer decides to call it quits. About to rush off to Lowes, I decided to check the manual/ warranty and saw my wife’s annotation that it was purchased on April 12, 2013 and the extended warranty we bought with it expired at the end of April 2018. I then called Lowes Customer Service, got a Kevin, who graciously extended our warranty an extra 30 days to May 12 as the warranty did expire on April 13 of 2018. Kevin emailed me verification of this and the next day he emailed a form to fill out for laundromat reimbursement, which we didn’t even know the extended protection plan included. We called the authorized Samsung repair facility and made an appointment for them to come April 29. Instead, they offered to inspect and identify needed parts that same day, the 28th. While there, the repairman called Lowes and verified the warranty was extended to May 12, 2018. He called in the necessary parts for repair and we waited a couple of days, not hearing from anyone. I called the repair facility and they explained they were waiting on Lowes to give the go ahead. I called Lowes and got a different rep who denied that our warranty was extended, even though he saw the documentation, explaining that the only way the extended protection plan could be extended beyond exactly four years was if the original delivery date was delayed until the end of April 2013, which it was not. I finally demanded to speak to a supervisor, allegedly named David, and got the same spiel. He offered us a thirty dollar gift card to make up for the laundromat, and refused anything else. Told him to stuff the gift card as we will not be returning to Lowes, went to Home depot and bought a GE washer. Granted, the warranty probably did expire on the 13th, but why string us along and lie to us ? Done with Lowes.
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Review
#1259532 Review #1259532 is a subjective opinion of poster.
Product
Lowes Warranty
Cons
  • Being treated like i was disposable and being lied to
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution

Lowes review in Milan, Tennessee: My Refrigerator delivery

4.4
Details
I don’t know about any other store but the store in Milan tn Is the best store I have ever seen delivery drivers Jeff and John delivered my refrigerator today in Humboldt Tennessee and they don’t want one *** of a job These two guys are very professional at what they do I recommend these two guys the store really took care of me thank you
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Review
#1259387 Review #1259387 is a subjective opinion of poster.
Service
Lowes Vehicle Driver
Reason of review
On time delivery

Lowes review in Hamburg, New York: Microwave Nightmare.

3.1
Details
Had Lowe’s install a microwave. It was obvious the installer didn’t know what he was doing. He drilled in the upper screws at an angle that dented the entire top of the microwave. Somehow he also dented the side. It looks horrible and all we get from Lowe’s is lip service. We have called Lowe’s 12 times and each time they tell us they will have the installer call us. We have no other option but to take Lowe’s to small claims court for the cost of the microwave and the installation. Lowe’s has just lost another dedicated customer.(not that they care)
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Review
#1259380 Review #1259380 is a subjective opinion of poster.
Service
Lowes Microwave Installation
Reason of review
Poor customer service
Loss
$650
Preferred solution
Deliver product or service ordered

Lowes review: Placed order March 28, still no gazebo!

2.3
Details
The first one took a month to arrive at the local shipping office. So damaged the would not deliver it. A new replacement ordered april 27th and was told it would be delivered this week. They dont even know where it is. Summer will be over before it comes. The delivery co. Same Day shipping is the worst. Called many times over the 2 months and they dont callback like they promise. In all my years of ordering online this is by far the worst fiasco i have ever had. No more Lowes on line for me!
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Review
#1259348 Review #1259348 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes review: Of my gosh I can't believe these people

5.0
Details
Well today i got a email from the credit bureau that they had closed my account i have never missed a payment or been late i have never had anyone do this too me i turned it ok into my lawyer and there are laws yo protect people from things like this and then they wander why your credit score goes down wrll duh!!!!
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1 comment
Anonymous
#1487985

Not sure why you are complaining here. Lowe's does not own Synchrony Bank.

They are two different companies. The only reason I know of for cancellation is inactivity for one or more years. If you haven't used your card for a while, it's a pretty sure bet this is the reason. You'll have to contact the bank for information though.

Lowe's is extremely limited on looking up credit information.

They can see balance and print off a temporary card. That's about it.

Review
#1259210 Review #1259210 is a subjective opinion of poster.
Product
Lowes Credit Card

Lowes review in Hagerstown, Maryland: This company needs to get it together

1.3
Details
The worst customer service of any store i have called.
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1 comment
Anonymous
#1483899

The worst post I have ever seen. Absolutely no explanation of why you feel they provided the worst customer service.

If you are going to complain, tell the story of what upset you.

A post without substance is unbelievable and won't convince anyone you are serious. Too bad they let people post these short complaints from a mobile device.

Review
#1259179 Review #1259179 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes review: THE ABSOLUTE WORST!!!!!!!

1.0
Details
We are rehabbing a property in New Jersey and have tried to deal with Lowes to order our appliances. After 3 days of trying to get some help at the store we finally settled for what was abailable. That was a horrible experience but only the beginning of a series of screw ups by Lowes from calling us the day our stoves was to be delivered to tell us it was no longer available!!!!! Next, we were called to say our refrigerator was being delivered only to find that they were delivering it to our billing address in South Carolina NOT our home in New Jersey. When I called customer service, I was told that she did not have time to talk to me because she had a line of customers waiting!!!!!!!! Fuming!!! I explained that I am a customer and my merchandise has already been paid for! Days and day wasted on the phone trying to resolve these problems and NOW THE FINAL INSULT!!! WE ORDERED AND PAID FOR INSTOCK CARPET WHICH WAS IN EARLY MAY! As of today, carpet is STILL NOT IN. I have never experienced such a lack of customer service! I guess when you think your the only game in town customer service is not important! Your not the only game in town. I will never use Lowes again and, since I own a real estate company, I will be telling my customers about this nightmare experience and I'm sure they will not be using them either! I am Filing a complaint with the Better Business Bureau and I would strongly suggest anyone reading this NOT USE LOWES. Home Depot may not be perfect but I can guarantee that they could not possibly be worse than Lowes. Just read the reviews and they speak for themselves.
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Review
#1259161 Review #1259161 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue

Lowes review in Monroe, North Carolina: Blinds

4.5
Details
I will nevet purchase Levelor Blinds again. They are pretty expensive, and this is the second set that i can't get to lower.
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Review
#1258802 Review #1258802 is a subjective opinion of poster.
Product
Levolor Blinds

Review Censoring @ Lowes is Real.

2.8
Details
All of the previous posters are correct that Lowe's only accepts positive reviews and their review page means absolutely nothing. Here is my original review which does not violate any of their rules, has no profanity, and mentions no competitors, yet "something went wrong on their end" and it would not post. After reading previous experiences from others, I realize my one star review was not accepted for posting. You know what else is unacceptable? Censorship. "I purchased this washer on 5/9/18 and it was installed 5 days later on the 13th. (Pay no attention to those "Next Day Delivery!" signs plastered all over Lowe's appliance department. You will likely wait almost a week. I asked nicely about the signs posted and was told I should do a better job reading the fine print.) Installation day came and delivery guys inserted drain hose and left. My floor was flooded on the first load because drain hose didn't reach deep enough. Whirlpool drain hose extension kits were not available at Lowe's or the specialty appliance store in my town, so I ordered online and it was delivered the 16th. I had now been without a functioning washer for 8 days. We installed the drain hose extension kit ourselves and no more flooding. Success!! Wait...just kidding. The washer didn't spin or drain correctly and I was left with sopping wet towels and an indicator light that stopped at "Wash." After trying two more times and unplugging the unit to reset the computer, I called 888-77Lowes and the first available appointment was the 22nd....5 days later, which would make me unable to do laundry for a total of 2 weeks, even with a brand new washer sitting in my home for most of that time. The technician I was assigned told me over the phone that these models have notorious balance issues and washing heavy items like towels (5 towels and 3 washcloths in my case) was too much for it to handle and knocked it off balance which interrupted the cycle. I am now washing tiny loads to try and keep the washer doing a complete cycle. I have a gigantic mountain of laundry and I am hoping my tiny loads don't knock it out of balance and leave me with sopping wet laundry. By the way, this washer has an "Auto Sensor" feature they stamped on the front in name only. It means nothing. There are 2 water depth settings: "Auto Sensor" is 22 gallons no matter what, even if you wash one pair of underwear. "Deep Water Wash" is 26 gallons no matter what. I have no idea why Whirlpool would try to deceive the consumer by eluding to an Auto Sensing feature that simply doesn't exist. So if you are a person who likes to wash small loads, forget about it. You get 22 or 26 gallons on this unit. Another strange feature: The lid locks intermittently throughout the cycle. Sometimes it locks and then mid-cycle, it unlocks. The lid lock likes to keep me on my toes while I'm praying for my towels to finish their cycle. I love to spend 5 hours on a weekday trying to diagnose a myriad of problems on my BRAND NEW Whirlpool. I plan to return this unit as soon as possible."
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2 comments
Anonymous
#1483528

Sounds like your complaint should be with Whirlpool, not Lowes.

Anonymous
#1483447

They have people who's job it is to remove ALL negative reviews from as many internet sources as possible. They will remove them from their own website within 24 hours of them being posted OR will disallow them from being posted at all.

ALL MAJOR COMPANIES DO THIS! In fact there are companies they can hire that do this exclusively. That is why you really can't trust the reviews you read on the internet.

Unless you are reading a site such as this where such content is NOT removed by the company the review is about. Internet reviews are extremely untrustworthy sometimes, especially when it is that companies own website.

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Review
#1258557 Review #1258557 is a subjective opinion of poster.
Product
Whirlpool Wtw4816Fw Washing Machine
Pros
  • Finally receiving my appliances
Cons
  • Online customer care
  • Product review censorship
Reason of review
Poor customer service
Preferred solution
Post all reviews on your website - positive and negative. As long as they are free from profanity and attempt to inform future consumers, do not censor one star reviews.
Tags
  • Product Review Censorship

Lowes review in Palm Desert, California: No service

1.1
Details
Lowes has the worst service. They do not help you with anything you need. They will leave you to build your own house.
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1 comment
Anonymous
#1483643

Lowes doesn't build houses. They do sell some of the materials need to build houses.

I have never seen them advertise that the sell complete homes.

How did you come up with the idea that they would build a house for you? Why don't you try going to a builder if you need a house built rather than to a supplier of building materials?

Review
#1258553 Review #1258553 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service