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Lowes - Poorly made laundry room sink for $229.00

Purchased a laundry room sink for a property. Installed and in less than a month, the cold side faucet broke off. The cartridge broke (plastic part) and Lowes advised to call the manufacturer in Canada. Called, gave them the proper information and it took a week to get the replacement part which came in with no instructions. Fortunately, I am a DIYer and after some investigation, figured out how to install and tighten with an allen wrench (not everyone will have the correct size). The "fix" does not make me feel happy with only a one year warranty. This is a POS and I would not give anyone a recommendation to buy one of these. I will try to get Lowes to take it back and come install a proper one !!! Very disappointing purchase and I am a 29 year Lowes consumer..
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1 comment
Anonymous
#1469084

And I bet you spend thousands and thousands of dollars there too. Everyone always say that stupid crap to stomp their feet to try to get their way.thats what happens when you buy cheap.....

Review
#1234980 Review #1234980 is a subjective opinion of poster.
Product
Reason of review
Bad quality

Totally Dissatisfied with Lowes on all fronts

Will never shop there. I am a general contractor. Every employee Contracter etc that I do business with cannot bring any supplies from Lowes to the job. They know I want do business with them if any materials come from Lowes. Lowes employees are extremely unprofessional there customer service is worse. I have had to call the the home office on a number of occasions and they are a joke. You never get anywhere with them. I have taken all my money and my business else where and I’m extremely happy now. Even there competition Home Depot is better. I don’t know what I was thinking giving all my hard earned money to a company that is prejudice, not carrying and unprofessional. I am even saving money. I use to spend wasted time and energy making complaints to a non carrying company.
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1 comment
Anonymous
#1464295

I hope people avoid using you as a general contractor. If they are suppling the materials they should be able to purchase them wherever they want. As long as the materials are at the job site and you are not picking them up it shouldn't make any difference to you where they came from.

Review
#1234627 Review #1234627 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Horrible in-store pickup experience.

I get the email saying my order is ready fro pickup. I get to the store and wait at the unmanned pickup counter for 10 minutes until an associate at the CS counter asks me to come around so they can help me. It then takes over 5 minutes to get my paperwork printed and the whole time the associates are talking like they have no idea what they are doing. They then send me to the lumber station to pickup my order. The guy there takes my paperwork and disappears for 10 minutes only to return without my paperwork and tells me to go to CS station for my order. I get there wait another 5 minutes for new paperwork only to be sent back to the lumber station because they now "found" my order. I get to lumber and there is a cart with my stuff on it to push to the truck. The whole deal took almost 30 minutes and I brought my 4 year old son with because I thought it was gong to be easy, like it was at Home depot.
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Review
#1234622 Review #1234622 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Bristol, Virginia - Delivery Sucks

3.8
Details
Great store with really good people. Just don't ever buy anything that requires 3rd party delivery such as appliances. They have sold their delivery to an outside party and they suck!!!
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Review
#1234552 Review #1234552 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes in South Bend, Indiana - Won't shop at Lowe's again

1.0
Details
4/14/2018 - Lowes has been our go-to place for remodels and repairs for over 30 years. Saturday we spent over an hour shopping for materials for our bathroom remodel. When we finally found someone to wait on us, we felt that we were a bother to him and that he was not interested in helping us. He was not able to answer simple questions about in stock items and ordering, and didn't make an attempt to check the computer. He eventually whipped out some 3x5 cards that he had in his pocket and seemed to look through them searching for something. When we finally told him we would go elsewhere he shrugged his shoulders and walked away. After asking an employee at the front of the store to call a manager, we waited over 20 minutes without success. Menards was pretty happy to help us with our bathroom remodel and even happier when we spent a ton of money. I will continue to attempt to talk to someone in a management position at Lowe's but not holding my breath.
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2 comments
Anonymous
#1463979

That's big box retail anymore and that includes Menards and Home Depot as well. You probably found someone that works in another department that really didn't know much about bathroom fixtures.

The on e person working i the plumbing area was probably on break or lunch. You have a manager covering a huge store and if they are talking to someone on one end of the store they sure aren't going to be running to the other end of the store because they got a page.

All three of these stores are competing on price and the only real way to cut costs anymore is to reduce the number of people working in the stores. Until people are willing to pay higher prices to cover more employees the situation is only going to get worse as if you don't need a salesperson you can buy it for less on the internet.

Anonymous
#1463852

Not holding your breath ? -- why not save your breath instead ?

If they didn't care the day you were there they surely won't care now, ex post facto. If you found another place you liked, stay with that.

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Review
#1234278 Review #1234278 is a subjective opinion of poster.
Cons
  • Customer service was unbeleivably
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Unhappy Camper

I ordered some things online to be picked up at the store closest to me. The online site clearly stated the items were available at that location. When I went to pick up the items, I was told that the items were at a store more than 20 miles away. What an assumption for the company to make that I'd be able to get to that other store I had already had to go to another company to get part of what I needed for my project because Lowes wasn't accommodating enough to help me cut the PVC I required into the lengths I needed. This was the last straw for me and I will be giving my business to the other companies in my area be they big box or the small independent hardware stores.
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2 comments
Anonymous
#1468471

While cutting PVC pipe doesn't require specialized tools, it does require changing the blade on their saws from a rather coarse wood cutting blade to a finger tooth one. If not done correctly, a spinning circular saw blade coming loose and flying at your face is something that NOBODY wants to see.

So, for safety reasons, they don't allow regular employees to even operate the saws without specific training.

As for changing blades, it's a matter of risk/safety.PVC, CPVC and ABS can be cut with a regular hacksaw or jigsaw. A fine-tooth metal cutting blade is what I prefer to use, it makes a cleaner cut.

Anonymous
#1463952

They don't cut PVC for the obvious reason. If you can't manage to do something as simple as cut the PVC yourself how the *** are able to manage to do anything else with the PVC?

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Review
#1234146 Review #1234146 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
A change in their policy for online pickup. If the item(s) are not available at the store requested, the customer should be contacted to decide what to do.

Lowes - Problem buying toilets

Went to my local store in North Myrtle Beach to buy 2 Kohler highboy toilets. My computer said that they had 7 in stock for 209 each. Store told me that they really had none in stock and they would correct inventory problem soon. I asked if I could order them and was told no because inventory said they had 7. I went home and tried to order them online and have them delivered to my store. They said no for same reason. I then checked Home Depot and they had 11 of them for 198 each. When i went there, they were on sale for 168 each and I got my military discount also. Guess I'll be going to Home Depot first when I need something...
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2 comments
Anonymous
#1470949

given the price/quantity (7 @ approx $200) & potential savings you were needing, why didn't you compare prices in the 1st place...turned out to be at least $287 + tax difference & military disc. 209 - 168 =41........41 x 7=287

Anonymous
#1463570

Now you know. Do not rely on anything other than physical inventory at the moment an item is required.

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Review
#1233928 Review #1233928 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Get inventory up to date

Lowes in Bixby, Oklahoma - Couldn’t get any help in ceiling fan lighting.

2.0
Details
I went in to return a ceiling fan light kit because I needed one with a fast connection. I stopped and asked two associates for help and they both called for assistance. Nobody ever showed up. I tried to figure out what I needed but couldn’t find it. I also needed to purchase an outside fan and found one I liked but wanted to ask questions. I went to the return desk and told them to just give me a refund. While I was there another man that needed help asked to have someone to aisle 13. I looked at the clerk and said “ don’t bother paging they won’t come I tried it twice. 20 minutes with a 5 year old, waiting on help made me very irritable. Going home with nothing and really needed some lighting in my living room. Guess I’ll get out my coleman
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3 comments
Anonymous
#1463951

so you went to a self service discount home improvement warehouse because their prices are cheaper than the now closed full service locally owned home improvement STORE and now you are pissed because there was no one there to help you? Did i get that correct?

Sorry. I guess you are out of luck, huh?

Anonymous
#1463483

Lowe's doesn't want to offer you in-aisle help anymore. They want to be an internet powerhouse. LOL

Anonymous
#1463980
@Lijuvcfdcx

Stores can't afford to pay help anymore because of the low prices on the internet.

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Review
#1233669 Review #1233669 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Lowes - Lowe's slogan- "We never deliver"

There is third attempt to deliver range stove by Lowe's delivery team. Two previous Saturdays they scheduled time and did not deliver. We assigned delivery again for today (Saturday 4/14/2018). I called them yesterday but they still did not call me back to schedule a time. I am going to cancel order in Sunnyvale Lowe's. I do not remember so bad service. We should buy the range stove in another company. {{redacted}}
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2 comments
Anonymous
#1463347

Today was supposed to be my rescheduled delivery on my range as they bungled up the original delivery of last Wednesday. Didn't hear anything from them today and they didn't show so I called and was told that the range I ordered 3 weeks ago still wasn't in.

Rescheduled for next week with no guarantees. Horrible service

Anonymous
#1467834
@Rich

We ordered a range TWO months ago and it finally came in Friday. Arrange for delivery today.

Receive a phone call today that it is badly damaged and do we still want it. Of course not, but I am forced to go to the store ( as no one will call me back) and wait over 30 minutes with customer service to be told it will be another three weeks.

Or get the floor model from another store. Would cancel the order but we got a matching suite ( the other items delivered last week) and want that one.

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Review
#1233406 Review #1233406 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes - Washing machine

1.0
Details
Washing machine bought 2016 won’t spin just keeps washing called Lowe’s repair service man came out said unfixible but didn’t put that in computer said Lowe’s would call me on what to do never called I called them all they did was make me angry put me on hold couldn’t get any answers now going to send another repair man out
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Review
#1233063 Review #1233063 is a subjective opinion of poster.
Reason of review
Bad quality