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Carpet never installed. Management from lowes and servpro no

2.6
Details
Had carpet instalkation scheduled for yesterday. Two men showed up at nine. Didnt do anythinhg fir two hours. These individuaks were with service pro a sub of lowes. Theze two individuaks got into altercation ine was fired. They left wuth carpet never came back spent whole day tracking when or if tgey were coming back.nanager from servpro calked ne and asjrd me when i would like my carpet installed! The nerve. Thus reflects on lowes carpet is only as good as install
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2 comments
Anonymous
#1732728

Unintelligible

Anonymous
#1548466

We had carpet installed by Lowes. Two guys showed up.

One guy left after an hour & stayed gone over two hours. We called Lowes & were told they are 3rd party vendors and Lowes could not do anything about it. The next day I see little black beetles in my carpet which I never had before. They also swept after they took up the old carpet.

I am assuming these beetles came from the warehouse & the carpet is infested. NEVER, NEVER, NEVER, EVER buy from Lowes again!!!!!!

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Review
#1251390 Review #1251390 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service

Lowes review: Forget it

Worst customer service I have ever experienced! Asked where shade cloth was at the Midland Tx store. Person couldn't even look me in the face to act like she knew how to help anyone. She said it was out side somewhere then turned her back on me. Lowes... you can forget about my business! You may want to clean the place up also, its a dump
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1 comment
Anonymous
#1479460

There is probably more to the story than you are telling. Are you one of those people that walk up to a salesperson that is helping someone else and butt in asking questions and expect them to help you rather than the customer they are already working with?

Did you ask someone working in the appliance department? They would tell you the area of the store a product is in, but don't expect them to go to the garden center to show you where it was.

Do you walk up to the meat counter in the grocery store and expect the butcher to help you in the produce department? Sounds like your expectations are out of line for what you should expect in a self service home center.

Review
#1251158 Review #1251158 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes review in Olathe, Kansas: The Single Worst Experience with Carpet

We started this process with Lowe's on February 15th and it's now May 8th and we still have NO carpet and NO understanding of when or if we will get our order. We have been told so many different stories; 1. the measuring person will call to schedule, we had to follow up twice 2. measuring person missed the date and had to reschedule 3. they measured, Lowe's didn't follow-up w/estimate 4. tracked them down, got an estimate, paid for carpet (over 13k) confirmed carpet was available and they said two weeks installer would call to schedule 5. no call in two weeks to schedule so we call and carpet wont be in for another week 6. week goes by no call, we call and it will be the following week 7. we call Lowe's and they said they don't have enough carpet so they need to manufacture more, it will be another two weeks 8. we get a call two weeks later to schedule an installation for three weeks out, because they're busy 9. two weeks later the installer calls to tell us good news, they have an early opening they can be at our house in 90 minutes to install 10. they show-up and don't have enough carpet or padding 11. we spend 24 hours calling Lowe's and the Installer, no one knows what happened to our carpeting, they're still don't know and we still don't have our carpet. Sad
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Review
#1250682 Review #1250682 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Work Experience or Job Application
Loss
$13200
Preferred solution
Deliver product or service ordered

Lowes dysfunction and negligence can cost you more than the purchase

3.5
Details
I purchased a kitchen and bathrooms cabinet project from Lowes in June of 2017, I paid $35,000.00 in full, up front per their policy. Lowes finally installed the correct cabinets in April of 2018. During this time we were unable to live in the home because we no longer had sinks or faucets, the entire time this nightmare dragged on and the expenses of maintaining two homes mounted Lowes corporate office just kept saying "dont worry...... when its finished we will compensate you for your additional expenses". Once finished they offered me $1,000.00 to compensate for tens of thousands of dollars in additional expenses. Do yourself and your family a favor AVOID LOWES if you value your family and your money do not invite this menace into your life.
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1 comment
Anonymous
#1768294

I totally agree. I had a horrible and similar experience with them as well!!!!

Review
#1250633 Review #1250633 is a subjective opinion of poster.
Service
Lowes Cabinet Installation
Cons
  • Being treated like i was disposable and being lied to
Reason of review
Order processing issue
Loss
$52000
Preferred solution
Full refund

Lowes review in Colonie, New York: Excellent service

4.9
Details
I went to another home improvement box store and they gave me a deal similar to Lowes. Free installation with purchase and free furniture moving/disposal of old carpet. This measured, but when they sent the estimate they said I'd need to remove the vinyl tiles in 1 room because they may contain asbestos. I had the original tiles carton but they then said there was a height difference (1/8 inch) because of the tile. It took a few hours to remove the tiles then, while shopping at Lowes, I found a better deal at Lowes. The Lowes installer said he would not have required the tile removal and was more professional than the first. When the Lowes carpet arrived the installers were polite, helpful, and did excellent work. Once the lady of the house came home she didn't like the color and said she couldn't live with it. I contacted Lowes because they have a full satisfaction guarantee. They agreed to change the carpet for a different color as long as I paid a disposal fee ($75) and ordered the same brand carpet. Once again the installers were polite and professional on the second visit. I would definitely use Lowes again for carpet. I really like that it's easier to get a veteran's discount at Lowes than the orange store.
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1 comment
Anonymous
#1479461

No wonder prices are so high. Replacing your carpet because your wife couldn't pick the right color before you purchased it just drives prices up. They make up for the loss they take on jobs like yours by jacking the prices up for everyone.

Review
#1250615 Review #1250615 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Customer service
  • Way lowes dealt with the return
Reason of review
Good customer service

Lowes is too low

Lowes gave me a quote to install new roof and flashing. Then their contractors refused to do the flashing saying that it is not in the contract with Lowes. Then Lowes begin to find all kinds of excuses to refusing installing flashing for me. First they said that wood siding is rotten. I then told me that the rotten wood siding is visible from outside and that is why I need to have new roof and flashing. Then they argued that it is unforeseen because of the height of the roof and their sales person cannot climb on the roof. F..k Lowes. If you do not climb on the roof to give me an estimate, that is your fault.
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5 comments
Jamilee
#1695004

Flashing is the normal part of a roofing job and thing that is attached to the roof get flashed & shingled like Chimneys. Vent pipes skylights Lowe’s sell an excellent roofing system the problem is the dead beat installers. I just had a Owens Corning full system installed beautiful But they *** up my 1.3k Velux solar skylights

Anonymous
#1585420

Lowes Corporate Office 1000 Lowe’s Blvd. Mooresville, NC 28117 United States Customer Service Number : 1-800-445-6937 Call the number above.

It seems these Lowe's stores are owned by individual operators and owners,they are paying for the right to use and sell Lowe's products. I did,and my problem was resolved(rip off roof repair)

Anonymous
#1585462
@Enogras

Lowe’s is not a franchise . It’s not owned by anybody. It is a publicly traded company and all stores are under direction from the CEO

Anonymous
#1588041
@Bowskie92

I stand corrected--- But,still call the number 1-800-445-6937! Calling the store and their local customer service is a waste of time!!!

Anonymous
#1476946

Is the flashing listed on your contract? If it isn't on the contract, they owe you nothing. If it is, take them to court.

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Review
#1250297 Review #1250297 is a subjective opinion of poster.
Service
Lowes Roof Installation
Reason of review
Poor customer service

Do not have anything installed by lowes

1.0
Details
On 4/4/18 ordered and paid for carpet and installation Several weeks later carpet came in and 2 guys came out to install We cleared room and they put down tack strips on steps and room They then discovered carpet was defective They called someone and then came back told me I have to call Lowe’s I called the store but they could not help me I had to call installation dept I called and they ordered new carpet and told me when it came in they Would be out within a day to finish installation Carpet came in and they called stating they could not install for 3 weeks In the meantime I have rooms contents stacked in next room and sharp Tack strips on our steps I have talked with installation department 3 times and they are like talking To a wall I purchased carpet because of veterans discount but looking Back the aggravation Lowe’s has caused me was not worth it I will never use Lowe’s installation again I wish I had just purchased from local shop Lowe’s is infuriating to deal with because they are so big they just Do not care Lesson learned Right now have lead on guy who installs on the side Maybe that will work
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2 comments
Anonymous
#1508438

Lowe's terrible customer service. They refer you to installation dept. Do not buy carpet from Lowe's.

Anonymous
#1481509

updateA week after calling everyone and Lowe’s they did findSomeone to install carpetDid a good job

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Review
#1250296 Review #1250296 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service
Preferred solution
Price reduction

Lowes review in Kathleen, Georgia: Not a pleasant experience. Went with other company.

1.0
Details
Measurement was 200sq more than I measured, which included 15% waste. No phone calls from the store, went in person and talked to different person. Waited for another call. Called store and no one was in the department. Called another company and had the carpet installed within 72 hrs of the sale. Better carpet and less Money. Lowes lost $2500 on the deal. Might want to find a different installer and teach employees to talk to each other.
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Review
#1250275 Review #1250275 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Poor customer service

Lowes review: Failed expectations to stand behind their word and install

Lowes review - Failed expectations to stand behind their word and install
Lowes review - Failed expectations to stand behind their word and install
Lowes review - Failed expectations to stand behind their word and install
I opened a Lowes card 10/17/2017. Real easy job a fence 3 panels ,a gate and Five -8 foot posts. 1. Was suppose to be installed 11/30/17..that never happened. The florida state fence called enough for their name to show -up on caller id and no message. So, the installer said they forgot to call. That, i gave my days i had off were i could be there. That, never happened they kept scheduling when i could not be home. That, lasted for awhile. Finally , i get a call for when Lowes was going to bring the Fence material and panels, posts, cement and hardware for gate. The gate never was on the truck of Lowes and missing a panel caps, for post caps. So, i have no gate and post and right panels til after January. Now, this is a small job that ,would only take maybe 2 hours if that??? Ok, so, the installer Florida state fence knows that, the same day that, lowes picks up the wrong material the installers puts up the wrong right side panel and Two-6 foot posts that should be 8 foot posts. The installer was at my condo with shaking the loose wrong panel as, hes talking to i guess his boss like iam the problem??? If they had installed the fence correctly with "ALL" the right panels and posts would of been nice!! $ 1,500.00 DOLLARS . As, i was paying 3 months of lowes credit card bills with missing gate, panel and post. Now, its may 7th 2018 and still they only quote off me a 200.00 giftcard....basically, here is 200.00 now go away.... Very pissed off ....and they strive for customer service??? A...simple task to replace a panel and 2 post....and compensate me for "6 months" of phone tag and the job not being done correctly.... Never ever going to shop there ever, ever again.
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Featured
Review
#1250264 Review #1250264 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Bad quality

Lowes review in Mill Hall, Pennsylvania: Vinyl fence rip off

2.3
Details
BOUGHT A VINYL FENCE FROM LOWES IN MILL HALL PA 1 1/2 YEARS AGO. WIND BLEW OUT ONE SECTION LAST WEEK AND LOWES WON'T FIX IT SINCE LABOR IS ONLY WARRANTED FOR A YEAR. WHAT A LOAD OF CRAP FOR WHAT I PAID !! CALLED FENCING COMPANY AND THEY WON'T FIX IT, NOT THEIR FAULT !! LOWES SUCKS !!!
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Review
#1250086 Review #1250086 is a subjective opinion of poster.
Product
Vinyl Fence
Reason of review
Bad quality