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Lowes - Terrible packing

Terrible packing. Thankfully my items were OK but the box was open. Well not order online again
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Review
#1247364 Review #1247364 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - Customer service

2.8
Details
We waited two months (after ordering in September )for microwave to be installed finally in November .It quit working after four months in April, and now we have been waiting a month just to have it repaired! This is RIDICULOUS for a product still under warranty! It is also sitting in the middle of the kitchen because it had to be uninstalled first. We have bought ALL of our major appliances from Lowe’s for threehouses, but NOT again! Every time we have tried to contact someone we are just given another number to call. We will be shopping elsewhere next time we need appliances and recommend that others do so as well.
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1 comment
Anonymous
#1474714

Lowes has nothing to do with the factory warranty. Why aren't you complaining about the manufacturer?

The manufacturer provides warranty service and authorized service centers for the first year. Are you still waiting for someone to look at it or are you waiting for parts?

My guess is that you have LG or Samsung appliances. They look nice but they are known for a lack of service centers and long waits for parts.

Review
#1247302 Review #1247302 is a subjective opinion of poster.
Service
Lowes Microwave Repair
Cons
  • Delivery service did not show up when scheduled
  • Installers pull guilt trip when you want prop fixed or replaced
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Terrible Customer Service

Lowes in Waipahu, Hawaii - Nightmare

1.0
Details
Purchased $200 JACUZZI toilet. Box had old tape which came off. When questioning salesman, was told "tape just popped off, it's good!" Took toilet home...toilet was cracked. Received new tape, replaced toilet...wrong tank top, wrong seat cover. Dealing with (Lowes in Waipahu) them on phone is impossible...put on hold, disconnected, called back over 5 (five) times, no one answers, automatic re-routing phone system, then, manager's excuses for phone problem lame. Constantly made by sales to go back to store. I feel employees also don't care about their job and neither does Jacuzzi company product purchased. Lowes Waipahu salesman told me seat cover doesn't need screws...I believed him!! When called back to speak to him he put me on hold, then, mysteriously phone was disconnected.
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Review
#1246963 Review #1246963 is a subjective opinion of poster.
Product
Jacuzzi Toilet
Cons
  • Poor sales service at bathroom plumbing department
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Lowes - Empty store

staten island lowes bad news went to lowes to purchase carpet from a roll have it was about 7 pm no one could be found.so i called the service desk from my cell phone ,told the girl i was in the carpet dept and needed service .after the fifth call to the front desk ,i left the store 30 minutes, this happened several times before it seems when you go to this store after 5 pm they turn into ghost...Whoever cuts the staff should be fired. How do you run a mega store with no workers in it, its better to close the store then lose a customer, not good business ...Dumb business.wont last
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1 comment
Anonymous
#1474230

That's how they keep their prices low! Complaining about it isn't going to do anything as long as people keep flocking to them!

Review
#1246492 Review #1246492 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Elk Grove, California - Be aware before buy or doing any services with Lowe’s

1.0
Details
Worst customer service. Every time I call, no one wants to take responsibility, and usually have the call hanged up. This happens several times every time I call them. The service is terrible. They installed both my dishwasher, and garbage disposal and both ones needed to return due to errors in the installation. Garbage disposal now fell down completely from the sink. Keep away from LOWES. Once they take your money, you are on your own. my dishwasher tha i purchaseis Bosh. the told me that if getting the purchase with instalation and pay in advance, i was going to received a rebate for instalation from Bosh. i did wherever they told me to fullfill my rebate. few week later Bosk send my a letter that i dont qualify for due with the date of the purchase. They lie to me to get the service.
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1 comment
Anonymous
#1521734

I bought a dishwasher 3 weeks ago paid cash still waiting for the install to be scheduled.

Review
#1246142 Review #1246142 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Pros
  • Would rate zero stars if i could
Cons
  • Arrogant employee
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Fails Customer

Lowes in Harrisburg, Pennsylvania - Rude Angry Employee

2.0
Details
Marsha in the blinds dept seems to need an attitude adjustment. She is not very helpful and used profanity in front of customers
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Review
#1245467 Review #1245467 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - My purchase was my worst experience

1.8
Details
First of all the store in Pico Rivera ca. Has some of the worst customer service , I asked a manner for can I find air condinioner metal grills last week , he sarcastically told me he didn’t know what that was , and that was besides a couple of other bad service . ..... we made a purchase on 11/30/2016 for a Samsung washed and dryer and 2 stools , 4 months after our purchase the washer started giving door closing problems , I’ve had service 2 times already for same issue , me as a customer believe I should not be going through this for what supposed to be a good and new product . . I was told we supposed to get over 4 services done to qualify for a replacement ... Samsung and Lowe’s supposed to be great company with great customer service ... buying this washer and going to that store has been my worst shopping experience .
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2 comments
Anonymous
#1475926

Anonymous is obobviously an *** and *** for Lowe’s. To criticize a person who is not a native English speaker is uncalled for.

Anonymous
#1473269

Don't know who a manner is and having worked in a home center for over 25 years I don't know what air conditioner metal grills are either. Did you ever think you aren't using the proper terms or description for what you want?

What does Lowes have to do with the problem you are having with a Samsung washer? Your complaint should be with Samsung.

They made the washer and are responsible for for the warranty on your washer. If you are going to complain, complain about the proper company.

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Review
#1245151 Review #1245151 is a subjective opinion of poster.
Product
Washer And Dryer Combination
Reason of review
Bad quality

Lowes - Worst delivery ever

3.8
Details
I talked to 3 different people- Lowe's online customer rep twice and their in-store rep about a specific delivery time for my lawn tractor. When the delivery company called to confirm they acknowledged that specific time - no problem. Then the day of delivery the guy calls me in the morning, while I'm at work, and asks if he can deliver now. I say no. He asks if he can drop my $2400 lawn tractor in the driveway and I say no - it has to come when I'm home at the arranged time of 3:30. He says 3:30, got it, ok. At 3:30 I get a call from Lowes asking what day I can arrange delivery because the driver came back at 2:30 and said, "lady no want delivery today". Lowes told me he must not be able to understand English that well and that was the reason for a mix up. I say *** and I ended up having my son use his truck and trailer to pick it up that night. What *** poor service considering I had a freezer delivery from Home Depot last week with THE BEST DELIVERY GUYS EVER. If I need to buy a large anything that needs delivery it won't be from Lowes that's for sure.
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4 comments
Anonymous
#1473342

Lowe's and Home Depot use the same 3rd party delivery service.

Anonymous
#1472943

I doubt the truth to your story. Having had many deliveries from a number of different stores including Lowes not a one has set a specific time such as 3:30.

There is usually a time range quoted. I realize there are far too many things that can happen in a day to throw a delivery schedule off and to expect an exact time is unreasonable.

RecentBarnOwl
#1473035
@Anonymous

My range time was 3:30 to 5:30. NOT 9:00 am and/or dropped off in my driveway.

AND, when I told him 3:30 was better he said, 'fine, 3:30 ok'.He got back to Lowes at 2:30 and told them he was finished and 'the lady say no delivery today'.

NOT what happened. He just wanted to go home, or where ever, early.

Anonymous
#1473107
@RecentBarnOwl

Now your story changes. Your complaint states that you talked to 3 people about a specific time for your delivery and stated it was 3:30.

Now you state that it was a time range. What else are you leaving out. I don't know where you expect them to deliver the tractor to other than your driveway. They sure aren't going to put it in your house and you'd complain if they drove their truck on your yard.

The driveway is the logical place to put it. You can drive it from there and store it wherever you want.

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Review
#1244942 Review #1244942 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Person i talked to at corporate was professional and helpful
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Gift card for the price of normal delivery.

Lowes in Millsboro, Delaware - Grasscutter delivery

5.0
Details
bought a new grass cutter last Tuesday and they would deliver and it suited them if we could get it delivered on Friday so we agreed. called to be del. on Friday between 1-5 oclock . they never showed up after we waited that long for them. called the store they forgot to load it , rescheduled for Monday at 1-3 oclock and they never showed up called the store and they said they had a full load for the day. after 2 missed deliveres and no notice that they were not going to del. they wanted to reschedule for wed. this is ridiculous . will think twice before buying anything off them again.
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Review
#1244774 Review #1244774 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Delivery
Reason of review
Problem with delivery

Lowes - KITCHEN

1.0
Details
VERY BAD INSTALLATION CONTRACTORS DO NOT KNOW WHAT TO DO INSTALLED EVERYTHING WRONG MEASUREMENTS TAKEN WRONG CABINITS WRONG DOORS WRONG FLOOR DONE WRONG TILE DONE WRONG LIGHTS DONE WRONG APLIANCES WRONG UNDERLAYMENT DONE WRONG WORKMENSHIP VERY BAD LOWES DID NOT CARE OR SHOW CARE COST OF KITCHEN ALMOST 60,000 CANNOT SUE THEM BECAUSE OF CONTRACT BUT I WOULD IF I COULD THIS IS GOING ON FOR ONE AND A HALF YEARS. THEY SAY IN THE CONTRACT THEY ONLY HIRE THE BEST CONTRACTORS THAT IS A LIE THE DESIGNERS ARE A JOKE THEY SAY THEY KNOW WHAT THEY ARE DOING BUT THEY DO NOT. THEY WANT YOUR MONEY UP FRONT SO THEY CAN SCREW YOU.
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1 comment
Anonymous
#1472911

Please stop shouting.

Review
#1244467 Review #1244467 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Work Experience or Job Application
Loss
$60000
Preferred solution
Full refund