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Lowes in North Charleston, South Carolina - Delivery nightmare

2.4
Details
I ordered a refrigerator in December 2017, it was to be dwlivered in January. When delivered it was damaged. They destroyed my old fridge removing it feom the house before checking the new one. The damaged one became a loaner until a replacement could be ordered. After not hearing anything for 2 weeks i visited the store and a new one was'nt even ordered. After my compaint a new one was ordered. The second arrived a few weeks later and it too was damaged. This has become extremely umacceptable by this time. Now I'm on my third delivery attempt at the end of April and it was promised between 11am and 1pm. Here it is after 7pm and after several attempts to reach the store for a delivery time I'm not getting an answer or even a return phone call. Customer service was called and a return call from them has not happened so far. Service truly sucks and they are going to loose my business. I guess customers come last and service is not a priority. This is what happens when companies get too big.
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Review
#1243330 Review #1243330 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Lied too
  • Being treated like my time is not important
Reason of review
Problem with delivery

Lowes - DOG WALKERS

EVERY TIME LATELY I GO INTO LOWES , THERE IS SOMEONE IN THE STORE WALKING THEIR DOG . THEY HAVE THEM ON LONG LEASH AND THE DOG WILL BE SNIFFING ON YOU . MY WIFE IS ALLERGIC TO ANIMAL HAIR, I HAVE I GRANDCHILD THAT IS SCARED OF BIG DOGS . I WAS PICKING UP A SHOWER AND A DOG POOPED IN THE FLOOR RIGHT WHERE I WAS GOING, AND THE OWNER JUST WALKED ON . I LEFT THE CART AND EVERYTHING THERE AND WONT BE BACK TO LOWES. I HAVE BEEN A LOYAL SUPPORTER FOR 45 YEARS . NOW, NONE OF MY CONTRACTORS WILL USE ANYTHING FROM LOWES ON MY JOBS . I contacted Lowes the lady agreed with me that people should walk their dogs else where SHE SAID I WOULD BE CONTACTED ABOUT THIS PROBLEM . No one contacted me , Is Lowes going to the dogs or what????? IF IT IS AN ASSIST DOG THAT IS ONE THING , or EVEN A SMALL DOG IN SOMEONES ARMS . BUT ALL I HAVE SEEN ARE PET, PLAY DOGS, AND LARGE ONES . I NEVER TAKE MY DOGS TO A STORE OF ANY TYPE. All I wanted to do is get my things I needed . Pay for them and leave . without having to step around a dog to do my work .
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3 comments
Anonymous
#1471894

Lowe's has performed several market tests.The stores that allowed all access including pets, far out performed then the stores that restricted shoppers.We have clearly posted notes, that dogs are to be leashed, and all mess is do be cleaned by said owner.Im sorry this did not happen for you and the store you visited.But I can say, I have had far more issues with children then pets.Dogs don't steal 800 DeWalt tool sets, and Dog's don't often scream at the top of there lungs for 45 minutes.So to be frank, more stores should welcome pets and restrict children, they are usually far more of an issue.

h.kitchener
#1471456

Some finely-ground pepper in your cupped hand usually works well when a mutt sniffs your person.

Anonymous
#1471440

Just do your shopping on Amazon, that way you won'y have to worry about what you may not like in stores.

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Review
#1243178 Review #1243178 is a subjective opinion of poster.

Lowes - Horrible. Every. Damn. Time.

I’ve had so many issues with this store. Employees are stupid, that’s even if you can find one. I kept giving them chances but I’m done now. Had a order put in under my number so a customer could pay which they told me was fine the lady could come in. She gets there and they said she had to go to another store to order it and none of the material was under my number. It was a $5500 order they just lost out on. Never have issues with Home Depot so that’s where I’ll be for now on. I spend a lot of money in these places to. Sucks to suck Lowe’s.
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1 comment
Anonymous
#1473130

I purchased the Allen & Roth countertops. The installer left a 4 inch by 12 inch gap from my dishwasher to the countertop.

I sent pics and called the CPO and he basically said too bad! The job is incomplete and I am disappointed!

Review
#1242761 Review #1242761 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
3.3
Details
To whomever cares, My wife and I recently purchased Silestone quartz counter tops from the Lowe’s in Martell, California. The counter tops were installed by O.R. Enterprises on January 12, 2018. Within the first 30 days of installation the countertops cracked in four...
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4 comments
Anonymous
#1473465

Hi, I´m Victoria Quiles from Cosentino. We have been reading about your problem with your Silestone countertops and we would like to help you.Could you please call our customer service in order to explain your situation?This is the telephone: 786-686-5120Thanks!Best regards

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Review
#1242132 Review #1242132 is a subjective opinion of poster.
Product
Silestone Countertop
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Full refund

Lowes - Lackluster delivery service

4.5
Details
Ordered fencing and post. Delivery date set for Sunday, they called to say they didn't have the proper truck to deliver 8 boxed 4 by 6 panels. Reschedule from Sunday to Thursday. No pre delivery call to give me a two hr window. I called and they said the fence didn't arrive until Wednesday. I'd get mine delivered around 1pm. 6:30 pm truck showed up but didn't bring the post. Everyone at Lowe's was very helpful and professional, I can only imagine what it takes to coordinate this stuff. But wow, i wasn't their first customer. I won't be home tomorrow to wait all day so I'm going to the store to pick up the fence post with a SUV. Hoping they at least refund my delivery charge of $80.
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Review
#1242016 Review #1242016 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes in Webster, New York - Took the day off from work - they never showed up

2.5
Details
Lowes - Took the day off from work - they never showed up
I went to the Lowes Webster, NY store on 4/16/2018 to finalize my decision on which refrigerator to purchase. On Tuesday 4/17/2018, I made my decision and called the same store and placed an order for a Whirlpool WRT518SZFM. I received an email on 4/18/2018 confirming my purchase. On Monday 4/23/2018 I received a voice mail concerning the delivery. In a return call I made I was told my new refrigerator would be delivered on Thursday 4/26/2018. I arranged to take the day off from work. I received a phone call Wednesday evening 4/25/2018 telling me the “delivery window” for my new refrigerator would be a 4 hour window centered around 3:00 pm Thursday 4/26/2018. At 2:34PM Thursday 4/26/2018 I received a call from someone identifying them selves as a Lowes delivery truck person, telling me that my new refrigerator would be delivered within 30 minutes. I removed all food from my working though VERY loud refrigerator so that it could be set aside, and the new one put in its place. As one, two, three hours went by with NO further contact, I contacted Lowes. I was surprisingly told that my old refrigerator was to be picked up today, Thursday 4/26/2018, and my new refrigerator delivered on 4/29/2018. I was shocked that no one from Lowes would do ANYTHING to retain my business, other then say “we’re sorry”. I can go to Rochester, NY small claims court, file a small claims lawsuit for a $10 fee, for 1) cost of my loosing a day of work, 2) loss food due to your telling me the delivery was 30 minutes away. Lowe’s options would be 1) send an employee to argue against my claim, perhaps paying that person $10 an hour for the 20 minute drive there, the 20 minute wait until my case is heard, the 20 minute argument, and the 20 minute return drive. So, perhaps $20 for that persons time. Then there’s the chance I’d win my case. Or 2) you could ignore the small claims suit, and I would win by default. And still, NO ONE from Lowes company will do anything more then say “we’re sorry”.
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Review
#1241973 Review #1241973 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Birds flying through their store
Cons
  • Virtually no response from lowes
  • Waiting for a delivery that never happened
Reason of review
Poor customer service
Loss
$320
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE

Lowes - Lowe's extended warranty

4.7
Details
Our washer, with a 3 year extended warranty from Lowe's failed on a Saturday. I called Lowe's, and they quickly set up an appointment with their repair service in Ocala, FL for Wednesday. I was very pleased with the service so far. Then, their repair company called and stated that it would be an additional week before they could even check the washer. I called Lowe's and this time it was "call the repair company." So, I cancelled the appointment, called Mr. Appliance, a local company, and in two days, our washer was repaired. Sure, it cost me a repair service call, but the service from Mr. Appliance was excellent and timely. My recommendation is do not buy extended warranties. You always have to deal with a local company in the end which is not worth the hassle. Lowe's is a great company, it is just extended warranties that seeming always create more hassle than they are worth.
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Review
#1241417 Review #1241417 is a subjective opinion of poster.
Product
Lowes Washer And Dryer Warranty
Cons
  • Extended warranty service
Reason of review
Warranty issue
Loss
$206
Tags
  • Extended Warranty Service

Lowes - Unprofessional RTM at store #1064

4.0
Details
There have been many complaints with an RTM named Kiki at store #1064 in Columbia, SC. She is very rude and unprofessional towards customers. Complaints have been made to the assistant manager, manager, and corporate office to no avail. The complaints have come from unsatisfied customers, Lowe’s drivers, and their own employees. My advice, go to another Lowe’s store in the nearby area. My experience with the other Lowe’s has/is wonderful each time. They were/are very courteous, knowledgeable, and professional.
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9 comments
Anonymous
#1471150

Customers don't know what an RTM is. You sound like an employee trying to get someone in trouble for personal reasons.

Anonymous
#1471237
@ASRHSRH

I’m not an employee there. Never have been.

Customers do know what an RTM is. I’m one of those customers. As far as “getting someone in trouble,” I stated her name as well as the other customers that have made their complaint to management and to the corporate office.

The problem was resolved after my post here. Thank you for your input and bringing attention to my post ;)

Anonymous
#1471442
@SherryDouglas

I think ASRHSRH is correct. RTM must be Lowes lingo for something and it would take an employee to know what it is. You are just out to cause trouble.

Anonymous
#1471593
@Anonymous

Lack of education must be a struggle. I don’t need to be employed there to know the acronym.

Contact the receiving department at any Lowe’s or look up the position online. Could it be that you’re a friend or related to the RTM? Could it be that you’re her? This is an issue that has gone unresolved for a few years, until now :) As I’ve stated, I have never worked there but you’re more than welcome to seek me out.

My middle initial is K. Happy hunting ;)

Anonymous
#1471598
@Anonymous

Not Anonymous :)

Anonymous
#1471033

"There have been many complaints with an RTM named Kiki "Translation: "There have been so many complaints MADE BY ME"

Anonymous
#1471233
@Anonymous

Wrong translation. I found out about the other complaints when I made mine (1). You’re welcome :)

Anonymous
#1469534

What's an RTM?

Anonymous
#1475349
@Anonymous

RTM in Lowes lingo is Return To Manufacturer....

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Review
#1240791 Review #1240791 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Bad quality

Lowes in Charlotte, North Carolina - Customer Service

Yahoo Mail Elvira Home New Subject Discrimated against Compose Inbox 999+ Unread Starred Drafts 122 Sent Archive Spam Trash Less Views Hide Photos Documents Travel Coupons Tutorials Folders Hide New Folder Henry Update time zone Back Restore to Inbox Move Delete Spam Discrimated against Yahoo / Trash Elvira Wayans To: DIEDRA WAYANS Apr 23 at 3:28 PM Hey Duck can you jazz this up for me please. To whom it may concern: My name is Elvira Wayans, I visited your McMullen Creek location in Charlotte, North Carolina on April 18, 2018. I approached one of your employees her name is Megan, I asked her how does a third party payment work. She told me to shop for the items bring them to her and she will call the third party for payment. I did my shopping, I purchased a dishwasher, garbage disposal, kitchen faucet and two other small items. Megan rang the items up the amount of my purchase was approximately, 1,673.00 (one thousand six hundred and seventy three dollars) . She then informed me that her manager said she can not accept over the phone payment because the amount was too high. I don't understand why she didn't tell me what Lowes over the phone limit was in the first place. She spoke to the third party person and informed her that she would have to go online and order the items. Megan has a very rude disposition, this is not the first time she discriminated against me. This incident was very embarrassing for me not to mention I felt discriminated against. I have been shopping at Lowes for years and this put a bitter taste in my mouth. I respectfully, request something be done about this. Thank you in advance for your anticipated cooperation. Sincerely, Elvira Wayans {{Redacted}}
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2 comments
Anonymous
#1471153

There's really no good reason why anyone should be trying to place a phone order. It's shady as ***

Anonymous
#1469308

So they have a company policy that applies to every customer, and when it applies to YOU it is discrimination? Maybe you can get a clue why people aren't buying most of the "discrimination" crap that's being thrown around these days?

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Review
#1240132 Review #1240132 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • How i was treated
Reason of review
Problems with payment

Lowes - You lost my business

1.0
Details
I've spent thousands of dollars on appliances at Lowe's in the past. The one time that we needed credit, they wouldn't approve us. Walked into John Deer store and walked out with a 15,000 credit limit. Your loss Lowe's.... Pretty sure I won't be spending my money there again.
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1 comment
Anonymous
#1470009

Why are you mad at Lowes? They don't offer credit.

There is an independent credit company that offers a card that can be used at Lowes.

Lowes has nothing to do with whether they will grant you credit or not other than the fact that the application for the account is available at Lowes. Your compliant, valid or not, should be with the credit company.

Review
#1240110 Review #1240110 is a subjective opinion of poster.
Reason of review
Poor customer service