Lowes
Reviews and Complaints
Waiting for over 15 minutes to pick up an on line order and rude response from store manager
User's recommendation: Home Depot is across the street
Terrible Carpet Install
Replacement for broken glass chandelier shade
Hi, I called your 1-80*-643-**** number today to let cust. service rep know that one of the glass chandelier shades for Portfolio 9-light chandelier, model #34651, item # 0442228 exploded while removing it.
You couldn't tell it was broken until you handled it and it splintered all over the place. The CS rep put me on hold for a few minutes and told me that they wouldn't accept a request to replace the shade (of course, this was after my husband took 3 hours to hang) and to take it down, return it and get a new one! Are you kidding? This company makes these and should have replacement shades available for this problem -- at the very least, to be able to purchase one from the company -- so your hard work and light fixture is whole.
One lousy shade? Really? Why is there a manual included where on the front pages, it quotes: "questions, problems, missing parts? Before returning to your retailer, call our cust service dept" then?
-- if it isn't going to be possible to do??? No one wants to resurrect the box from their trash, disassemble and remove a chandelier, return it, and wait another couple of weeks for it to arrive at our local Lowes? We've been good customers for years and this is how this company (and by extension, Lowes) treats their customers?
All we want is a single replacement glass shade!!!! Sincerely, Unhappy long-time customer (kdisch2@***.com)
User's recommendation: Don't go to the manufacturer to help you -- found out this light is no longer made. Go directly to Lowes store and the problem was fixed right away. They opened up a box with a new chandelier in it and took off one of the shades and readily gave it to my husband. The helper from Lowes said the opened box of new chandelier (minus shade) would be sent back to the manufacturer. We are now satisfied with results. Much thanks to the excellent staff at Lowes!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Easton, MarylandPoor service
Approximately 2 weeks ago my husband and I were at your Easton Maryland store inquiring about a 30 x 80 door. The person we spoke to found a door for 249 item 935609 he told us when we were ready to come back and order it.
Tonight we went back magically the door can't be ordered now we are told we need to pay 472 for a door. I ask to see a manager Michelle comes and proceeded to tell us the door is out of stock and can't be ordered. I ask for some type of compensation to help with the cost of the new one she replied I can't price match and I told her I didn't ask for a price match. She says.
MAAM I said I can't price match. At this point I am boiling and told her I would call her boss she says go ahead you still won't get it. So I called customer service and spoke to Tamika the sweetest individual who calmed me down.
She did inform me that it would be up to the manager if the store. I would like the District manager to give me a call regarding this incident.
- Employees not knowing what they are doing
Preferred solution: Price reduction
User's recommendation: My opinion at this point is I might cancel my cc and become a home depot customer if someone doesn't resolve this issue.
Not my charges: 819263****0627
Chairs delivered without feet
- Has a lot of different products
- Delivery and refund problems
Preferred solution: Deliver product or service ordered
Delay after delay for my credit (to Am Ex) on a returned purchase
Preferred solution: Full refund
User's recommendation: If you return a purchase get ready to wait 45 days
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncomplete product
Hello
We live 40 minutes from our nearest Lowes. We recently purchased a ceiling fixture, and during installation, found that all of the small parts (screws, bulb, etc) were missing.
The manufacturer is send us the parts, but our electrician is charging us $75.00 to return to complete the installation.
I can give you the item and model number once I determine that Lowes will pay for the return trip of the electrician.
There was a piece of tape over the top of the box suggesting that someone had removed the package of incidentals from the box prior to our purchase.
This would suggest that someone took the items out of the box in the store or bought it and returned it incomplete.
What is your policy for situations like this. I will gladly send you the electricians charges for reimbursement.
Todd Friedland
- Good selection
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Yuma, ArizonaComplaint about a part missing
- Label did nit say parts were missing
Preferred solution: Price reduction
11% rebate
Preferred solution: I want my rebate. I spent 10,000.
User's recommendation: I have no words at this time. Why lie that you give rebates when you do not.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | White Settlement, TexasLowes protection plan is the run around plan
- Poor service poorly planning and poor execution
- Just delay and then delay some more
- Extended warranty service
Preferred solution: Let the company propose a solution
User's recommendation: Don’t waste your money on the protection plan
Installation
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint & Warning
User's recommendation: Read the fine print, ask questions about "what Ifs" and "hypotheticals"' shop arounds
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boynton Beach, FloridaDissatisfaction with treatment of customer purchase problem
on Nov. 7, 2020 at the Boynton Beach FL Lowe's store # 111 I purchased two kinds of pavers (nos 382982 and 382985) to be delivered the following week.
Total Cost $891.67 (incl delivery). They were delivered the following week but the 'tops (382985) were defective. They were picked up days later for return but no replacements were on the truck. Several days later someone else came 'for pickup'.
We advised already picked up but awaiting replacements of the 115 units..
Calls to the store 56173**** just rang and rang w/ no pickup or voicemail. We finally went in person and were transferred around to several people until we met with the Sales Floor Spvsr. Derrick. He was knowledgeable and had us check with Carlos in the yard.
it was determined that they only had 95 units but Derrick said he would get 40 from the Boca Raton Fl store and I would get all 115 units on Saturday. Alas Nothing came. Customer Care was informed repeatedly. After further complaints for over a week the store Manager David Territo called on a Sun nite and assured me I would get full delivery the following Monday.
Monday came and went. He had given us his cell # which we called repeatedly but which was always full and no more messages could be left. The District Manager was informed but he never contacted me. Finally, after more calls to customer care for yet another week, during which my installer was furious with US, the replacements arrived.
I never received an apology for the grief and frustration we suffered. We never even got an explanation for what went wrong even though I repeatedly completed survey after survey of complaint.
Can you please look into this as we are sure this is not the way Lowe's wishes to operate and get repeat business from customers. Thank you.
- Decent selection of products
- Unable to get defective goods promptly redelivered
Preferred solution: Price reduction
User's recommendation: try and inspect the items at the lowe's location before they are delivered to you
Refund
Preferred solution: Full refund
User's recommendation: Stay away
- Prev
- 1
- ...
- 115
- 116
- 117
- 118
- 119
- ...
- 532
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
What did you want them to do when they have others waiting? All you did was waste his time and take from others. You are selfish beyond description.
I agree with you
Then she has the nerve to call a grown woman a girl when she is the one acting like a child.
With the pandemic raging there are a lot of people that don't want to work in retail. There are help wanted signs up all over in retail stores.
Not their fault people aren't applying and living off unemployment or just not paying their bills because they can use the pandemic as an excuse.
Just wait till landlords can start evicting people for not paying rent. Bet they will start applying for jobs then.
Your simplistic view of the employment situation is cute. The OP’s desire for cheap prices is also a factor.
To obtain cheap prices, labor costs have to be kept in check. This is done by not giving people who want to work hours.
If this person wants top notch service and quality, they have to pay for it and go to a local hardware store. Assuming her low price quest hasn’t run them all out of business.
They are just telling the truth. nothing cute about that.