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Lowes - Lowe’s poor customer service is a national problem!!

Loganville, Ga Jan 2018-Cancelled fridge because it was back ordered 2x. Snellville,Ga Mar 18-can’t find anyone that knows product. Monroe,NC: Apr 7,18- flooring unaware of carpet promo. Cashier rang up order 3x, chrg card 3x. It took 2 hrs to resolve. Short changed on materials. Tried to do will call. Disaster!!!Everyone at these locations untrained. Understaffed and undertrained. Not designed for someone with lots of projects.
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1 comment
Anonymous
#1460346

DONOT have Lowes install carpet or flooring ! !

! NOTHINGNEVER have Lowes install anything ! ! !Lowes has absolutely NO control over their subcontractors.I learned the hard way that you should NEVER pay for the complete job to include the labor before the job is done.

Lowes gets your money and then you have to fight to get the job completed correctly.Hire a local company to do the work and then you only pay when the job is complete .At Lowes you pay for the whole job labor and all and then have no recourse if the subcontractor does not complete the job correctly.Your screwed unless the contractor comes back, as Lowes cannot make them do anything.NEVER have Lowes install anything ! !

Review
#1228904 Review #1228904 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Grand Rapids, Michigan - Incompetent from top to bottom

1.4
Details
Promised delivery on the 1st, never called and never showed, when we called they said 7 more days. Got my money back and they didn't even care. Bought washer at home depot and got it 3 days later. Lowes will be the next big box going bankrupt!
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Review
#1228762 Review #1228762 is a subjective opinion of poster.
Reason of review
Order processing issue
I was at Lowe’s on April 6, buying appliances after a horrible ordeal that went on for weeks regarding a previous purchase of appliances that their credit card company could not seem to coordinate with the store so we could have appliances we had purchased to be...
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3 comments
Anonymous
#1460536

Why are you complaining about Lowes? Just like any other retail store they have an independent credit company that issues a card to be used in their store.

They have nothing to do with the policies or the amount of credit you are offered by the credit company. You should be complaining about the credit company, not Lowes.

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Review
#1228476 Review #1228476 is a subjective opinion of poster.
Reason of review
Credit card
Preferred solution
Let the company propose a solution

Lowes - Don't waste your time!!!

1.0
Details
Our lowes store is a total mess if you place an online order. We ordered an upright freezer last month. We received a delivery date and everything. The day came and we got no delivery. i called the next day and they had no record of our order. Turns out they cancelled our order because they said they were out of stock and never notified us. All they do on the phone is give you the run around. It took me going to the store to get it resolved. Because i didnt learn the first time two weeks ago we placed another online order for an area rug. It was supposed to be at the store for pickup on April 3. Well i called about it and they told me they don't know where it is. They deal with a third party distributor and they can't track the order i placed 2 weeks ago. They have no clue where it is or when it would even get here. So i ended up cancelling this order and I'll go elsewhere. I called the customer service line at corporate tonight. The man i talked to was very arrogant which just ticked me off more. I said well because of your stores incompetence you just lost a sale and all future business from us. His reply was ok we wont miss your business we have plenty of customers. Really thats a great way to treat a now former customer.
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4 comments
Anonymous
#1461254

Ditto. But we were “lucky” enough to get a loaner washer.

It wouldn’t drain, so I diagnosed it based on error codes and past problem reviews with this particular brand. You would not believe what I found in the drain filter/coin trap....going to use the documentation as high and as viral as it takes.....a picture speaks a thousand words.

Anonymous
#1458985

Obviously they don't need your business. Go somewhere else. But i would be willing to bet that you did something to trigger their bad attitude.

MatureBeetle
#1461265
@Anonymous

Sounds like you could work for Lowe's. Hopefully you don't run into the same situation or you will see what we had to deal with.

Anonymous
#1458816

If you are going to pick a product up at a store go to the store and order it. That way the order will be in the stores records.

When you order products on-line the order is in a separate system.

They don't always talk well with each other. Not just Lowes, but pretty much the same at other stores as well.

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Review
#1228319 Review #1228319 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Catonsville, Maryland - The worst customer service ever

1.0
Details
The girl working at customer service was rude and she even curse me because she thought I would not understand because of English. Her coworkers heard her and they supported her and they all turned against me til the manager came and told her to return my item. I purchased some 400 pieces of bricks on sale, I picked up 200 and said I will come back later. The lady at check out was like it is cool just give them your phone number that is all. I was like are you sure don’t I need a special receipt or confirmation number. She was like no we do this all the time. So I left when I came back to do so. She acted like I am lying and said they have to check the camera and everything I was like okay. Let is do that. Then she throw the receipt at me and said wait till the manager comes. The she look at the coworker said look at this clown. I return and said what did you say to me? She was like nothing. But the coworker and her were giggling.
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2 comments
h.kitchener
#1458590

Go to the main Lowe's website---do a search for it---and complain about this location to corporate. The girls at customer service probably thought from you appearance/dress that you were just some itinerant guy from who-knows-where who couldn't speak English.

They need to be reprimanded, but corporate Lowe's needs to know what is going on at this store. I know how you feel---back when I was a shepherd working with sheep, some people thought I was just some dump goat-herder who was dressed oddly and spoke "differently."

Anonymous
#1458984
@h.kitchener

Yeah your money is worth a little more respect at the least. They were *** and the main office should be told about it.

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Review
#1228003 Review #1228003 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Out of this world

Order unhappy customer merchandise in February have not received it yet here it is April and still have not received it talk to the company keeps saying that they are going to order it over and over again
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1 comment
Anonymous
#1458404

Why does Pissed consumer allow these short text message complaints? They require you type 50 words to respond.

The complaints should be required to provide some basic information as to what caused the problem in the first place. This person probably ordered a product made in another country that just takes a lot of time to get here for all we know.

Review
#1227654 Review #1227654 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Southwest Ranches, Florida - Store 0725

Nelson one of the managers there is rudest man I’ve ever met! He works around with an angry face all day sucking out the positive energy out of people. He doesn’t greet anyone! Very unfriendly! Multiple times I’ve walked by him and said hello and he walks past you with an ugly face. Please stay away from this grumpy old man.
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Review
#1226992 Review #1226992 is a subjective opinion of poster.

Lowes - Sorry customer service

1.0
Details
Lowe’s in meridian ms. Has the worst service in American. Manager is the problem. People walking around not working,and no clue what to do about anything. They have no knowledge of any products. They have to call someone else and they usually can’t help you. I’m done. They suck.
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Review
#1226465 Review #1226465 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Terrible

4.4
Details
I ordered kitchen countertops on sale. They called me and told me the countertops have to be removed so they can measure.I would have to wait 10 12 days for them to install them. I didn't like that, so I cancelled them. We get a call today 4/4/2018 they would give me $240.00 and they will remove the old countertop. Sounds good right. Wrong ,my husband goes back to lowes after he gets there they tell him he cannot get the sale price because its over. It was gonna cost us more money. I thought the customer should be taken care of. ...T hank you Mr & Mrs Nicholas Gazzo maryanng4219@yahoo.com
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Review
#1226437 Review #1226437 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Austin, Texas - Damaged merchandise/order/receiveq

2.2
Details
Custom interior door: Installer measured 10/2/17 Quote received 10/5/17 Ordered door 10/10/17 Complaint: Lowes called That door was in which was expected11/6/18. Installer went to pick up door and door dept told him they could NOT find it. Said it was lost! Reordered door. Said it would be in 1/2018. Lowes called it was in. When installer went to get door, it was DAMAGED! They asked to reorder a 3rd time and we said absolutely not. We went to competitor. We have told our our friends and neighbors DO NOT order anything custom from Lowes especially “custom”! I did not listen to my gut which said DO NOT order ANYTHING from Lowes again. Stupid me did it anyway! U ordered s dishwasher in 2/10/18. Received call that one was on backorder until 8/18! Picked another one and it came in damaged. The third time reordered it came in damaged again! Fourth time the appliance dept offered me an upgraded dishwasher for the horrible customer service. It did come in undamaged andcwas installer 4/4/18. The only good thing about this scenario I that we did get upgrade and the installer John Collins was awesome! Your timeline for delivering a product in a timely manner to a customer and NOT damaged is Rated a big fat ZERO! You guys need to get your act together as I’ve talked to many many people and they have had similar incidents with Lowes. There are competitors who do an incredibly better job than Lowes even though their prices might be $50 more. We are very disappointed and won’t be buying any big items there again. I think we might be safe buying paint brushes, garden hoses, etc. Things that you can look at with your own eyeballs. I have ALL the paperwork and you do too. Oh and forgot to say when we tried to get the door refunds!! The customer service desk basically rolled there eyes as they can’t be bothered with this problem and then after we waited about 10 minutes at the desk someone came and did the refund transaction so fast, without explaining that we had to go home and review that it was corrected right and ALL the paid up front (merchandise, labor, installer estimate, other accessories needed for installation was refunded. If this happened to you personally how would you feel about shopping here again.
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Review
#1226316 Review #1226316 is a subjective opinion of poster.
Reason of review
Order processing issue