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Lowes review in Irving, Texas: Disgruntle Employee gone wild

We went to the store to buy several items one of them was a large tote.There were some on the top shelf.So we called for help.The help came to us in a nice manner but after he strapped himself to an electronic lift the situation went from nice to crazy. The employee pulled all the totes at the same time to the lift. The next thing we see is him throwing the lids down and the lift comes down he gets off the lift and starts yelling and kicking everything around when my spouse told me come on lets go we didn't come here for this *** obviously the guy picked the wrong job to work at the employee started yelling at him and walking angrily towards him and then chest bumped him and yelling told us to leave the store. Then after walking off saying they were going to get security. Came back and wanted to know what we were buying. Having no clue what is wrong with them we called the police. A customer on the same isle went and got the store manager. After talking to her and several other employees the police and my husband go to a private room to talk. Several minutes go by and my husband comes out and tells me they are not going to do anything because it was a he said she said situation and the employee claimed that we insulted him by pulling a tote out of his hands causing him injury. Funny they never talked to the guy who witnessed the whole thing and didn't know us from Adam. The store claimed they had no camera in the area. And only one person said they were sorry cleaned up the mess and gave us a tote. Nothing else was said to us. Do not no the outcome as we were not told anything further from any of the staff that day. All we can do is assume they were siding with there employees version of the situation even though the so called non camera would clearly show different. And the area was clearly a mess from the lids hitting the floor and being kicked around. Never ever again will we go to this location.
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1 comment
Anonymous
#1460690

Something is missing from this story.

Review
#1230374 Review #1230374 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Employee Assault
Preferred solution
Let the company propose a solution

Lowes review: Worst company ever

I seriously wish I could give 0 stars. We bought an extended warranty on our washing machine and have been waiting over 4 months to get it fixed. Lowe’s has been giving us the run around about getting it fixed it’s so sad. Such a big company spoiling their reputation over a washing machine. I will never ever in life buy anything from Lowe’s, not even a damn nail. Stay away from these people. Home Depot at least stands by their product and has good customer service. Lowe’s is completely trashy and ghetto. They do not care about their customers. All of this is my opinion of this company based strictly on my experience and it looks as if others have went through similar or the same situation.
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1 comment
Anonymous
#1460611

with a contact name called jokulsa leakur does that mean joke u loser... leak ur blank blank blank all over the web?

Review
#1229990 Review #1229990 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes review in Jasper, Texas: Disappointed with customer service

4.0
Details
Lowes review - Disappointed with customer service
Lowes review - Disappointed with customer service
I got a plank cut for my birdhouse. The employee didn’t know how to operate the machine and got hurt. With the help of a customer, he finally cut it, but there was blood on it. He proceeded to sell me the product with blood on it. Nothing was done to fix the situation. When I started to check out, my credit card wouldn’t read. Management refused to enter the card manually, so I had to leave the entire purchase, because all I had was my credit card. I called corporate and made a complaint. Nobody ever called me back.
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1 comment
Anonymous
#1460342

NEVER have Lowes install anything ! !

!Lowes has absolutely NO control over their subcontractors.I learned the hard way that you should NEVER pay for the complete job to include the labor before the job is done.

Lowes gets your money and then you have to fight to get the job completed correctly.Hire a local company to do the work and then you only pay when the job is complete .At Lowes you pay for the whole job labor and all and then have no recourse if the subcontractor does not complete the job correctly.Your screwed unless the contractor comes back, as Lowes cannot make them do anything.NEVER have Lowes install anything ! !

Review
#1229842 Review #1229842 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue

Lowes review in Norwalk, Connecticut: Head Cashier Made her Goal to upset the customer

3.2
Details
Start with I love Lowes Product, however not the last customer service encounter. I purchased an expensive shower door, which went on sale few weeks later. As a policy for the price match I provided my purchase receipt for the refund, which Head Cashier took as personal insult. She made her business do anything possible to NOT refund the difference. She lied about 7 days policy, until I asked for the manager, who confirmed the opposite. Then she made another cashier walk all the way to another end of the store to make sure that my picture of the new price ( that I took few minutes ago to help with the proof) was not "made up". She was very rude, unapologetic when realized that all is legit and she has to do the refund. Even her colleagues had raised eyebrows just from hearing how she was talking to me. Unnecessary rudeness does not translate into more customers and good face of the business. The store is in Latham NY, Head Cashier's name is Kim. Stay away from HER.
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Review
#1229840 Review #1229840 is a subjective opinion of poster.
Service
Lowes Cashier
Pros
  • Wide variety of products
Cons
  • Poor treatment of customer
Reason of review
Poor customer service
Tags
  • lowes rudeness

Lowes review: Appliance installation and Black Friday savings

On November 27, 2017. I went to Lowes store #140 to order a cooktop and range hood. After suggesting a different cooktop a guy name Manish took the order. I waited a week for the 1st installer to call only to find that they would not come on Mondays or after 3 pm. I went to #140 to ask for a new installer and waited another week for them to call. After speaking with the 2nd installer we determine that they could not make it before Christmas. We settled on Jan 8th, 2018. The installer came out measured the area. I waited two weeks before going out to store #140. They did not have the order for the cooktop but the installer did. I spoke with two people as to why they did not have the order, No explanation but they only offered me 10% off the order not the Black Friday order. The cooktop arrived 2 weeks later and was damaged. I had to wait another 2 weeks for another on to arrive. On the 1st of March, I received a call from the 1st installer trying to arrange a time for measuement. I got so mad I spiked my cell phone. I went to store #140 to talk to someone and spoke with the assistant manager. He told me that he would take care of things. He called later and told me that I would have to use the 1st installer. Monday the 6th the 2nd installer called and they came out to install the cooktop and hood on the 8th of March. The was installed only to find gaps between the counter and cooktop. I spoke with a person at store 140 and sent them photos of the cooktop. Since then nothing. You think Lowes would do something to make my ORDEAL less of an Ordeal. Nothing.
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Review
#1232137 Review #1232137 is a subjective opinion of poster.
Service
Lowes Cooktop Installation
Reason of review
Order processing issue

Lowes cancelled my account no reason

3.5
Details
For some reason they just canceled my accound perfect payments never late always paid more than minimum but ill be getting me a home depo card now apparently lowes dont need my money
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1 comment
Anonymous
#1459625

You didn't have an account with Lowes, how could they cancel it? Take a look at your credit agreement or your monthly bill and you will find your account is with an independent credit company, not Lowes.

This will be true of the account you open at Home Depot as well. They don't close your account for no reason at all.

You may have paid the minimum payments required but you may have opened other accounts and increased your debt load more than they are comfortable with or missed payments on other accounts. Credit companies check your credit ratings from time to time and may offer credit increases, decreases or even close your account based on your current ratings.

Review
#1229043 Review #1229043 is a subjective opinion of poster.
Product
Account

Lowes review: Lowe’s poor customer service is a national problem!!

Loganville, Ga Jan 2018-Cancelled fridge because it was back ordered 2x. Snellville,Ga Mar 18-can’t find anyone that knows product. Monroe,NC: Apr 7,18- flooring unaware of carpet promo. Cashier rang up order 3x, chrg card 3x. It took 2 hrs to resolve. Short changed on materials. Tried to do will call. Disaster!!!Everyone at these locations untrained. Understaffed and undertrained. Not designed for someone with lots of projects.
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1 comment
Anonymous
#1460346

DONOT have Lowes install carpet or flooring ! !

! NOTHINGNEVER have Lowes install anything ! ! !Lowes has absolutely NO control over their subcontractors.I learned the hard way that you should NEVER pay for the complete job to include the labor before the job is done.

Lowes gets your money and then you have to fight to get the job completed correctly.Hire a local company to do the work and then you only pay when the job is complete .At Lowes you pay for the whole job labor and all and then have no recourse if the subcontractor does not complete the job correctly.Your screwed unless the contractor comes back, as Lowes cannot make them do anything.NEVER have Lowes install anything ! !

Review
#1228904 Review #1228904 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes review in Grand Rapids, Michigan: Incompetent from top to bottom

1.4
Details
Promised delivery on the 1st, never called and never showed, when we called they said 7 more days. Got my money back and they didn't even care. Bought washer at home depot and got it 3 days later. Lowes will be the next big box going bankrupt!
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Review
#1228762 Review #1228762 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Order processing issue
I was at Lowe’s on April 6, buying appliances after a horrible ordeal that went on for weeks regarding a previous purchase of appliances that their credit card company could not seem to coordinate with the store so we could have appliances we had purchased to be...
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3 comments
Anonymous
#1460536

Why are you complaining about Lowes? Just like any other retail store they have an independent credit company that issues a card to be used in their store.

They have nothing to do with the policies or the amount of credit you are offered by the credit company. You should be complaining about the credit company, not Lowes.

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Review
#1228476 Review #1228476 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Credit card
Preferred solution
Let the company propose a solution

Lowes review: Don't waste your time!!!

1.0
Details
Our lowes store is a total mess if you place an online order. We ordered an upright freezer last month. We received a delivery date and everything. The day came and we got no delivery. i called the next day and they had no record of our order. Turns out they cancelled our order because they said they were out of stock and never notified us. All they do on the phone is give you the run around. It took me going to the store to get it resolved. Because i didnt learn the first time two weeks ago we placed another online order for an area rug. It was supposed to be at the store for pickup on April 3. Well i called about it and they told me they don't know where it is. They deal with a third party distributor and they can't track the order i placed 2 weeks ago. They have no clue where it is or when it would even get here. So i ended up cancelling this order and I'll go elsewhere. I called the customer service line at corporate tonight. The man i talked to was very arrogant which just ticked me off more. I said well because of your stores incompetence you just lost a sale and all future business from us. His reply was ok we wont miss your business we have plenty of customers. Really thats a great way to treat a now former customer.
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4 comments
Anonymous
#1461254

Ditto. But we were “lucky” enough to get a loaner washer.

It wouldn’t drain, so I diagnosed it based on error codes and past problem reviews with this particular brand. You would not believe what I found in the drain filter/coin trap....going to use the documentation as high and as viral as it takes.....a picture speaks a thousand words.

Anonymous
#1458985

Obviously they don't need your business. Go somewhere else. But i would be willing to bet that you did something to trigger their bad attitude.

Paul E
#1461265
@Anonymous

Sounds like you could work for Lowe's. Hopefully you don't run into the same situation or you will see what we had to deal with.

Anonymous
#1458816

If you are going to pick a product up at a store go to the store and order it. That way the order will be in the stores records.

When you order products on-line the order is in a separate system.

They don't always talk well with each other. Not just Lowes, but pretty much the same at other stores as well.

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Review
#1228319 Review #1228319 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Reason of review
Order processing issue