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3 comments
1.4
Details
In 2014 I purchased a Washer, Dryer, and Refrigerator. From day #1 there were issues because no one could figure out how to reverse the doors on the refrigerator. I finally ended up with a Whirlpool (my second) which I did not want but after three tries at delivery I...
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Anonymous
#1431014

Lowe's has done much much worse then just not standing behind their products that they sell, and honestly they will just take the money and run. There is a big story right now...

Author
Location
Clearwater, Florida
Cons
  • Read what i wrote
  • Angry
Reason of review
Both Poor customer service and poor quality.
Loss
$800
Preferred solution
Let the company propose a solution
Review #1125762 is a subjective opinion of poster.
0 comments
4.8
Details
My husband and I were in the market for some Halloween yard decor, We found two items we really liked, Unfortuately they were floor models but your associates were more then willing to help us get them down and in a box. One associate in particular went above and...
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Author
Location
Danbury, Connecticut
Pros
  • Customer service maureen went above and beyond
  • Customer service was amazing during purchase
Reason of review
Good customer service
Review #1125685 is a subjective opinion of poster.
1 comment
4.2
Details
Went to Lowe’s to exchange 2 tapes on 25 and the 35 foot they said they no longer carry them so I couldn’t exchange them
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Anonymous
#1387435

Did you have a receipt? Were they new or had they been used? The manufacturers have cracked down on what stores can take back under warranty. Far too many people were abusing ...

Author
Location
Millville, New Jersey
Reason of review
Return, Exchange or Cancellation Policy
Review #1125430 is a subjective opinion of poster.
2 comments
3.0
Details
I went to the three Lowe’s nearest to me in order to obtain a “ body” for a kitchen design, they either had no one there or someone on training, I opted to go to the store furthest away because there where 3 designers on hand Whitehall pa. The woman was helpful, but1-...
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Anonymous
#1409694

The designers I worked with at Lowes for both my kitchen installs are great but the installers are terrible. They do not follow the design, they do not review the design, the...

Author
Cons
  • Unwillingness to offer assistance
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Review #1125256 is a subjective opinion of poster.
0 comments
4.0
Details
Installed sales has been a disaster. Ordered one window December 2016. Here it is November and they still have not installed the proper window. To summarize: 1. Delay ordering due to staff vacations, no communication in install office. Months! 2. Window arrived to...
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Author
Location
Indian Harbour Beach, Florida
Cons
  • Never called
  • Lies and disrespect
  • No communication
Reason of review
Poor customer service
Loss
$5000
Preferred solution
$5,000
Review #1124950 is a subjective opinion of poster.
2 comments
I need to make two extra keys for storm door keys lock, I trying make keys copies Lowe's home Centers at 2801 South W.S. Young, Killeen Texas 76542. But do not have the storm door keys lock's blank keys to make extra keys. The key # 219 is one that I have for my Larson...
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Anonymous
#1386104

If the millwork department at Lowes won't order them from Larson for you, call Larson and order them from them. Posting here won't get you keys.

Author
Review #1123573 is a subjective opinion of poster.
0 comments
The current Lowes delivery system has major issues. Ordered items online and honestly expected a few days delay in intems being delivered ( area hit by Harvey). What I didn't expect was a delivery system trying to have parts of my order delivered from 3 differnt stores...
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Author
Pros
  • I like the selection and in store service
Cons
  • Delivery system is broken
Reason of review
Problem with delivery
Loss
$108
Preferred solution
Price reduction
Review #1123226 is a subjective opinion of poster.
0 comments

Beware of using Lowes contractors.

I made the mistake of using a Lowe's plumbing contractor to install a whirlpool water softner. Lowes advertises $209. for basic installation. This price includes pick-up & delivery plus haul away of the old softener. However, the plumber was creative in coming up with additional charges of over $150. Including $50. for a plastic shut off valve. Never again will I use a Lowe's contractor for anything. Do yourself a favor and hire your own contractor.
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Author
Reason of review
Pricing issue
Review #1122610 is a subjective opinion of poster.
0 comments
1.5
Details
Don't get a fence installed with them unless you want a headache if they mess up. A fence install was supposed to take one day, however someone messed up and didn't count the pieces correctly & was missing a post. They didn't inform me of this until afterwards and left...
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Author
Location
Chicago, Illinois
Cons
  • Disinterest on the part of lowes employees
  • Unprofessional delivery service and call back promise
  • Lack of response
Reason of review
Order processing issue
Review #1122336 is a subjective opinion of poster.
0 comments

Lowes - False & Misleading product ( Honey Oak Shannonda Cabinets

Signed Kitchen remodeling contract the end of August 2017 Cabinets came in Sept. Inspector came a week later to check for JUST damage in shipping. Crew came Sept 25th to tear out old cabinets...then to install new cabinets...The sales person came by on 9/27 Fri. I showed her that I had 4 different stains in these cabinets ( red oak, golden oak, maple oak, and honey oak) The doors on these cabinets were the most noticeable.......She brushed it off as, in time they will fade???? and the doors was because of the wood grain being both horizontal & vertical? She left Called her boss and got no where......got the cabinet rep. He was to get together with lowes sales person & will get back to me...Never did. More wasted calls. Finally came REP. on Oct. 20th... Said he would only REPLACE 3 doors and that would be final regardless of their condition. Said was not happy. told him we were not looking for money back..JUST what we ordered in a kitchen. It is a $ 25,000.00 kitchen. We did not order SECONDS....They said they would get back to us as to what to expect...As of today, Oct.28, we have NOT been contacted by anyone.....told Rep. that if he ordered a car, got home to fine the passenger car door a different color, would he not want it taken care of especially if he had to pay $25,000.00 for it....NO COMMENT
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Author
Reason of review
Damaged or defective
Review #1122258 is a subjective opinion of poster.