Rating: 4 Stars Clear all filters (176 of 4874 reviews match)
Filter by rating
filters
Product:
Show
Rating:

Lowes - Door Review

4.3
Details
We bought a reliabilt exterior door for our balcony with the enclosed blinds. The first thing to break was the slider handle which they came out and replaced . Within a month it broke again but we were too frustrated and just kept working around the issue . Then the blinds became difficult going up and down and wouldn't slide correctly. We contacted reliability again but this time we could not find our original receipt so they refused to help us. Now the blinds won't go up or down except they jam and the strings inside are frayed and there's dirt inside the glass. Very frustrating this door is not three years old and we have to replace it. After about an hour we got the blinds to completely close so taking a picture or a video now wouldn't help - would be willing to provide a video if reliabilt would like one .
View full review
Review
#975944 Review #975944 is a subjective opinion of poster.
Product
Door
Reason of review
Bad quality

Lowes - Customer Care Review

3.5
Details
I bought three window units from Lowe's and only use two of them one of them is still in its original box and plastic Lowes would not take it back if it was over 30 days old even with a receipt I could not get a store credit either I am just SOL I still have the receipt too
View full review
1 comment
Anonymous
#1240262

You leave out a few details. Were these windows bought from stock, or were they custom ordered for you?

My guess is that these were not stock windows. Stores don't have space to try and sell windows that are ordered to fit YOUR home.

Put it on Craigs list and sell it yourself. Next time don't order windows you don't need.

Review
#954272 Review #954272 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Lowes in Manchester Township, New Jersey - Veterans Card

3.8
Details
I've recently moved to New Jersey and decided it was time to apply for a veterans card. I've served in the military from 1965 to 1967. I called the veterans office in Ocean County and was told that I should take my dd-214 to the the Ocean County office in the Ocean County Mall. To my surprise when I went to use it at the Lowes in Manchester Twp, the lady at the register said that the card was only good three times a year. Really? On July 20, 2015 the President signed into law the Veterans Identification Card Act. I'm headed to Home Depot this afternoon to see if they will accept the VA card issued through the county. If so, Lowes has lost a long time customer. Thanks Lowes.
View full review
2 comments
Anonymous
#1239461

And regardless of previous commentors post which is a whole other issue in itself. What gives you the idea that having an identification card magically means every place that you frequent starts handing out freebes?

And another issue what have you been doing for the last 50 years? Feel like they didn't lose much.

Anonymous
#1237446

What did you do in the military for two years?

View more comments (1)
Review
#949017 Review #949017 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Tags
  • Refused Veterans Discount

Lowes Delivery Service Review

3.5
Details
Still waiting a month after dishwasher was ordered. No contact from lowes. Called them and they had no excuse for wait time. Spent thousands on several lowes purchases and installations. Home Depot from now on. Still washing by hand.
View full review
Review
#948278 Review #948278 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service

Lowes Customer Care Review

3.5
Details
Purchase 30 bags concrete. While I loaded it all by myself the young man who worked there just watched and laughed. Then had nerve to ask for receipt when I was done. This happens all time at this Lowe's. Complaining don't do know good. Just a bunch of binary kids work there. I am a 54 year old w Oman loading concrete by myself all the time at this Lowe's
View full review
Review
#944376 Review #944376 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Customer Care Review

4.2
Details
So I went to Lowe's yesterday myself a 50 year old retired woman and my 7 year old granddaughter period after walking up and down the same aisle for 15 minutes looking for a piece of plywood actually 6 pieces of plywood... 3 pass me in the aisle trying to look busy ... will not look my way so I find the counter in the construction aisle... Another man standing there sideways he refuses to acknowledge my presence so I walk out I will never return to Lowe's I have to drive 20 miles further to Home Depot but that's where I will shut from now on. You seen the commercial of the couple trying to find help to buy a washing machine in a store similar to Lowe's or Home Depot and their hollering hello hello and the echo is coming back at them that's exactly how I felt yesterday while I was walking out of the store past six or eight other employees chatting with each other on their phones nobody acknowledged my presence in the entire store I had a tape measure in my hand that I return to the aisle that I got it from in the proper location.
View full review
1 comment
Anonymous
#1230527

Lowe's is a self service home improvement store. Always has been. If you actually wanted an employee to help you, you should have shopped at the local lumber yards and hardware stores when they were begging for your business 30 years ago.

Review
#940916 Review #940916 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Waldorf, Maryland - Poor Customer Service

3.9
Details
I submitted a purchase yesterday online for Maytag washer. The online form said I would receive a reply back the next day. My wife called the next morning to find a status of my request. The delivery manager told my wife that it was not on the manifest, but reluctantly placed it on the truck. He was spoke to my wife with complete disregard for trying to please her. An hour later he called me stating that the washer had a dent in the front and another dent in the back, asking if I would take it in that condition. How could anyone with proper customer interaction ask them if they would take damaged goods. I asked him to direct me to the customer care office and he said he doesn't know the number and they will tell me the same thing. I will never shop at the Lowe's located in Charles County Maryland.
View full review
1 comment
Anonymous
#1225541

It's obvious they only had one in stock. Some people would take the dented one if they really needed one rather than waiting for a new one to arrive.

It seems like he did the proper thing to me. He had 3 choices. One was to do what he did and call and ask if you would take a machine that was dented, he could have just put it on the truck and let you find out when it arrived or he could have decided you wouldn't want it, not send it and not call you.

Most people would want the call you got. Are you one of those people that don't understand that the don't build the washers in the back of the store?

Review
#934947 Review #934947 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Poor customer service dont deliver as promised
Reason of review
Poor customer service
Tags
  • Customer Service and Delviery

Lowes in Houston, Texas - Poor Customer Service

3.8
Details
After purchasing all of my kitchen appliances from Lowe's for a property I had just bought and was renovating, I was denied coverage for a faulty dishwasher when it broke within 4 weeks of using it. Although the appliances were purchased in August 2015 and the warranty was for a year, when the dishwasher broke in Sept. 2016 and I called Lowe's to offer proof that the dishwasher was not installed until renovations were complete and was not used for the first time until Aug. 31, 2016 I initially received good news. The gentleman who first took my call assured me that the warranty would be extended one extra month since I had never made a claim and because I had only used it for less than a month. He said a supervisor would call me back once they approved the extension. Two days later I got a very curt voice mail telling me that all they were willing to do was extend the warranty for 3 days. Totally ridiculous and useless. However, I am attorney and I know I am not just limited to a written warranty when an appliance breaks after being used for less than 4 weeks.
View full review
2 comments
Anonymous
#1221385

Why on earth would you buy appliances a full year before you installed them?

Anonymous
#1220915

Lowe's doesn't provide the one year MANUFACTURER'S warranty. Your complaint is with them, not Lowe's

View more comments (1)
Review
#928502 Review #928502 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Waxahachie, Texas - Angry but i mean the p word

4.2
Details
today I went to the place I always go for building and repair products first off I needed a key copied. As expected no one was at the counter another customer arrived looking for Doorknobs. Security came by and noticed we were not being waited on and attempted to get help for us via the intercom - no one responded, so finally he attempted to help them himself-I waited and still no one came. I also needed a water filter- no one there.. I went to the office to find the store manager who told me all the personell had been sent to aid the hurricane victims in Louiseana, like I was *** enough to believe that. Lowes is no longer my store of choice. I spent an average of 200.00 a month in this store. I can turn left instead of right and spend my money at Home Depot. Jerry Proffitt Waxahachie TX
View full review
3 comments
Anonymous
#1214696

You're bragging about spending 2400 dollars a year anywhere? You really make sure you keep their lights on huh? Maybe instead of standing at a counter expecting someone to just magically appear try finding someone to assist you instead.

Anonymous
#1214728
@Anonymous

I believe you should be hanging out at Lowes, with the rest of the tools!

Anonymous
#1214973
@Anonymous

Lol the definition of a tool is someone who stands around waiting on others. You are the definition of the problems with this country.

In need of others to fulfill ones own success. Grow up and be your own man, no *** a large corporation in America has its own agenda as well as there are thousands of others that need *** just in the town that you live in.

Be your own man get your own *** done. Make your money.

View more comments (2)
Review
#921032 Review #921032 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Quality mdse good prices
Cons
  • Answer
  • Management and customer service
Reason of review
no sales people +management attitude
Preferred solution
Let the company propose a solution

Lowes - Carpet Installation Review from Indianapolis, Indiana

3.6
Details
We bought carpeting from lowes with their installation. The carpeting had a one year warranty with it. The carpet got to the point where it looked like it was worn. Lowes came and took pictures and called the manufacturer . They suggested cleaning it professionally, which we did and it never helped. I went back to lowes and they promised to contact manufacturer. I still haven't heard anything and I've been back numerous times and the person that's taking care of it is never there and they'll have him call me. So now I do all my shopping at Menards and Home Depot.
View full review
Review
#916750 Review #916750 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Bad quality