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Just Say No To Lowes

We have purchased 4 major appliances since Dec 2017. NOT ONE ever got delivered. They give a date and don’t show. Go back to store, get new date and still no show. In stock so we’ve had to pickup each one. Just spent 60 minutes trying to track down the latest $2500 purchase that said it arrived at the store. No luck....guess what, I’m out shopping elsewhere. I will never buy appliances there again.
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Review
#1211153 Review #1211153 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes - Cashier Problems

I have just stood in LOWES for almost 30 minutes .....there were 4 employees there to wait on 2 people when I got there 3pf the 4 walked off leaving one cashier who was unable to process my payment I had to ask for the head cashier to come from another part of the store to process my payment while numerous people were waiting just as I did NOT A PLEASANT EXPERIENCE AT ALL
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Review
#1210717 Review #1210717 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service

Lowes in Spartanburg, South Carolina - Service sucks

1.0
Details
Ordered fridge and it was delivered the guys rip my floors. I made a claim it's been going about 3 months still haven't been resolved store manager called me one time. And I had to call the claim number again for her to call me twice store in Spartanburg South Carolina. When this ever get resolved I will never go back to Lowe's again they suck
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Review
#1210408 Review #1210408 is a subjective opinion of poster.
Service
Lowes Claim
Reason of review
Poor customer service

Lowes in Gaithersburg, Maryland - A lot of false promises

1.0
Details
I just purchased carpet from Lowes for two large rooms in our home. Facing a time crunch, I chose the style and brand specifically because Lowes stated it was in stock. Since signing the contract, I have received 4 calls from Lowes each giving a different (and later) date as when the carpet will even arrive at the warehouse. Thus it is was NEVER in stock. Before signing the contract Lowes insisted their installers work on weekends. After having paid for the carpet in full, I learn that the installers DO NOT work on weekends!!! The whole project has just been a complete nightmare and the carpet hasn’t even been installed yet!! Do yourself a favor and shop elsewhere!
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Review
#1210377 Review #1210377 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Don’t go to Lowes for carpet!

I bought carpet at the Centerville, Oh Lowe’s store in September 2016 and am still dealing with them about problems. First, StainMaster Pet Protect carpet is cheap, stains will not come up and the carpet fibers fray. StainMaster does not stand behind their warranty. I did not do my homework and ended up paying $6000 for 1320 sq ft of carpet once all the extra costs were added. Installers broke a bed, turned dressers on their side, and did not stretch the carpet and tack it in multiple places. Had to demand a different installer come back to try to remedy the issues. Carpet on steps had to be taken up and padding replaced correctly. That resulted in bumps on the steps 8 months later. Customer Service was centralized during this time and I called at least four times, was told they would call back but no calls. Each call was like it was a new request. Even was given the supervisor’s direct number, and told to call if no response. Called that number only for it to be a recording in a different language. Finally called the store and after 2 months, and three false starts, Capet on the step was replaced. Don’t buy from Lowes, at least in Ohio. You won’t be pleased with the experience! Installer for the state does not hire quality installers. I had to demand someone I could communicate with after twice people showing up without knowing what they were to do, not having the right padding and being unable to discuss it with me. Sorely disappointed!!!
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Review
#1210313 Review #1210313 is a subjective opinion of poster.
Product
Stainmaster Petprotect Carpet
Reason of review
Bad quality

Lowes - Lowe’s warranty service is Terrible!

1.0
Details
My Lowe’s refrigerator, under warranty, stopped working on 3/4/18. I called Lowe’s for repair on 3/7/18. A serviceman came out on 3/7/18 and after looking at the fridge said he needed to get replacement parts to make the repair. It is now 3/14/18 my refrigerator still does not work and Lowe’s CANNOT tell me when the repair parts will by available to install. 10 days without a refrigerator a 2 year old child in the house, we are living out of a cooler with ice, and Lowe’s cannot repair a refrigerator? This is 21 century America and Lowe’s cannot repair a refrigerator under warranty in 10 Days?? That is TERRIBLE service beyond belief! Lowe’s just does not care about their customers after a sale.
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4 comments
Anonymous
#1446199

If they don't have the part in stock they have to get it from the manufacturer and sometimes their warehouses don't have them in stock either. Hope you don't have a Samsung or LG.

If the US warehouse is out of stock it has to come from Korea and that can take time. Unfortunately the manufacturers aren't very good at communicating about delays or when shipments can be expected.

Anonymous
#1445890

Lowe's doesn't HAVE a warranty OR warranty service. Either the manufacturer gives the warranty (usually one year) or you buy a warranty from a third party THROUGH Lowe's.

Why can't people get this through their heads? Did you read the warranty itself?

Anonymous
#1446007
@Anonymous

I have a 5 year warranty from Lowe’s on my Refrigerator. Yes I read it.

Anonymous
#1485923
@Jdj

I worked there for years. Lowe’s DOES NOT have a warranty center- it’s all manufacturer warranty.

Lowe’s can not control how long it takes a part to come in& they most likely sent someone to your house as a courtesy... and I’m willing to bet that person came from a 3rd party company.

People can only do what is in their control. You’ve obviously never worked with the public a day in your life.

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Review
#1210039 Review #1210039 is a subjective opinion of poster.
Service
Refrigerator Repair
Reason of review
Warranty issue

Lowes in Port Orchard, Washington - 3rd time not the charm

We are currently working on a contract with Lowe’s for flooring our home. Not only did the bid take weeks but every time I tried calling customer service to figure out what was going on I kept getting put on hold then after 15-20 minutes of waiting I’d get the busy signal. We have already paid for the work to be done and it has been taking so long that the install company called and asked if we were ready to set up our installation date. I told them we can’t do that yet because we still haven’t received the product. This is the 3rd project we have contracted through Lowe’s over the last 2 years and each time our experience has been similar. I guess next time we’ll try a company that is willing to talk to us after they take our money.
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Review
#1208846 Review #1208846 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue

Lowes - False Rebate Advertising

I purchased six appliances during a Black Friday promotion with the promise of a $500 rebate. First my rebate was denied, then after hours on the phone it was approved.. Months later I received only $300 of the $500 I thought I was getting. Again hours on the phone to sort it out and another two week wait / only to find out they need more information to process my rebate... I legitimately did everything I was asked to do for the rebate and I keep getting shoved off. I’m convinced they are doing it on purpose to make me quit trying. Four months later I’m still trying to get the remaining $200 rebate that I was promised.
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1 comment
NumbMacaw397
#1665622

Lowes advertised a washer on sale and included rebate as advertised sale price. My elderly mother purchased the pos she went to claim the advertised rebate only to be informed the product in question never qualified for any type of rebate

Review
#1208551 Review #1208551 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Problems with payment

Lowes - Have been trying for 6 weeks to get my refund back

1.5
Details
I went to the kingwood store in Humble Tx I bought a refrigerator with my debit card for 864.92. That was Feb. 2, the day of delivery I got a call saying they did not have refrigerator in stock and it would take 2 wks to get it. I had gotten rid of my refrigerator so my food was in coolers. Talking to store manager I order another refrigerator and paid 600.00 for it because of all the trouble. They delivered the wrong unit when I call back to the store they sent the right one with a dent and a scratch on the side. Then they charged my account the 864.92 of the original price and the 600.00. I have called the store numerous times they just are rude and disrespectful and put me on hold or tell me no manger is available. When a store manager called me at 6:15 and I called back at 6:20 I was put on hold until 7:00 and then hung up on. I have called the customer service line over 18 times each time I'm told they made a mistake and it takes 24 hours for a response which I never get. I called again today and was told what I have been told the last 6times I called the wrong dept was notified and I will get a call in 24 hours. Not withstanding the damaged refrigerator I received I will not let they take my 864.92 I will no longer shop at Lowes and will let as many as possible know of the poor service.
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4 comments
Anonymous
#1444821

File a dispute with your bank. Lowes will answer them.

Anonymous
#1445101
@Anonymous

Thank after all this I did not think of that

Anonymous
#1445639
@wanda draper

I filed a dispute with my bank, money was put back into my account within 12 hours. Lowes called me today wanting to know about the refund.

I told them now they call back after 6weeks of complaints deal with the bank. Thank you AN

Anonymous
#1445997
@wanda

Another good idea is to stop using a debit card. Store errors or fraudulent charges come out of your bank account right away with a debit card.

Use a credit card instead. That way you can dispute bad charges instead of paying for them and your money stays in the bank. Get a credit card that gives you a percentage back. I've got a card that puts 2% of my purchases in my investment account.

GM has cards that gives you a percentage towards a new car.

All sorts of deals out there. Keep them payed in full each month to avoid interest and that shouldn't be a problem if you use the card to replace a debit card that was taking money directly out of your checking account.

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Review
#1208421 Review #1208421 is a subjective opinion of poster.
Service
Lowes Shipping Service
Pros
  • Product availability
Cons
  • Lack of responsiveness
  • Delivery company and customer
Reason of review
Poor customer service
Loss
$865
Preferred solution
Full refund
Tags
  • Appliances services

Lowes in Conway, Arkansas - Done with this company!

2.3
Details
I have given Lowe’s more than enough chances to prove themselves but honestly the Lowe’s in Conway, Ar has the worst customer service of any company I have seen. None of the employees ask if you need help. When you ask for help it’s like you are inconveniencing them. They have time to stand around and talk to one another though. You’ve lost my business due to the poor customer service you provide your customers. Very disappointing. Management really needs to come into this store and fire everyone and hire employees who are there to do their job and serve your customers.
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2 comments
Anonymous
#1466857

management, doesn't really care who they hire, they are just bodies... even with customers complain, nothing ever happens..

it stays with that manager, and wont make it up the ladder..

employees pretty much do whatever they want w/o no worries... from management....

Anonymous
#1444516

You are shopping at a big box self service store. Ask for help if you need it.

If you want a store that provides service try Ace for hardware or local lumber yards or appliance stores. Sure you will pay more at these stores but they have to pay to cover the extra staff and quality sales people.

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Review
#1208027 Review #1208027 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service