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Lowes review: Poor Customer Service

Ordered carpet and vinyl flooring from Lowe's on E. 25th Street, Indianapolis, IN. Paid for everything and they delivered the vinyl flooring but NEVER called to schedule installation. A week passed and they hadn't called to schedule installation of the carpet or the vinyl. We called the store at least 3 times and were told each time that they would contact installers. Finally, we went to the store and demanded a full refund. Something has happened at this location that used to be top notch. Not sure if it's management or corporate but it sucks now. They were supposed to pick up the vinyl that had already been delivered to our home. When we finally called to see why it hadn't been picked up, we were told that they hadn't received instructions to pick the material up. DUH! May never shop with them again.
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Review
#1205193 Review #1205193 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.0
Details
Lowes review - Don't purchase anything requiring installation from Lowe's
Lowes review - Don't purchase anything requiring installation from Lowe's
Lowes review - Don't purchase anything requiring installation from Lowe's
Lowes review - Don't purchase anything requiring installation from Lowe's
This complaint is primarily about the Lowe's Central Production Office (CPO), i.e. the Lowe's Central Installation Office. On January 16th, Lowe's contractor started a carpet install. They finished around noon on January 18th. Upon inspection, and before signing off on...
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7 comments
Anonymous
#1510892

It will never get better untill they quit going with installation companys

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Review
#1205087 Review #1205087 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Cons
  • Not a thing terrible company
Reason of review
Poor customer service
Loss
$4800
Preferred solution
Price reduction

Avoid Lowes Credit

Do NOT Use. If you use it, get your discount, pay the card off and get rid of it. I have stellar credit. I usually use Visa.Discover. I used a Lowes card to get the discount on a large 8000.00 door purchase. I paid it off immediately. thereafter, a few months down the road, had a small charge for maybe twenty bucks that I forgot about, so I was late. Lowes reported to a credit reporting agency. Visa... Mastercard.... Discover has not done that to me...ever.... This recently happened, and next significant purchase, bought our new 4000 refrigerator from Best Buy instead. Closed the Lowe's card and will only use Lowe's in the future, for the small purchases... a thirty dollar drill...that sort of thing. What a horrid company
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1 comment
Anonymous
#1442578

First of all, Lowes doesn't issue the card, a credit company does and just has Lowes name on it. When you applied for the card you agreed to the terms of the card.

It isn't their fault YOU didn't pay the bill on time. Most companies that issue credit report your payment history to the credit agencies. Either they report you payment as on time or late.

Why are you blaming them for reporting a statement of fact that YOU made your payment late? If you can't handle the responsibility of making your payments on time and accept the consequences when YOU make them late you shouldn't carry credit cards.

Review
#1204952 Review #1204952 is a subjective opinion of poster.
Product
Lowes Credit Card
Reason of review
Problems with payment

Lowes review in Elmira, New York: Refrigerator

1.0
Details
Don't ever order a refrigerator from Lowe's. Went there on a Sunday I was told it would be delivered on Friday. Due to a snow storm it they cancelled the delivery which was ok. Thursday night I was charged for the refrigerator. They told me they would call and reschedule never received a phone call. Got charged again for the same refrigerator on Monday morning, so now I'm out $3200 floating on the world called them they didn't even care. Canceled the order still didn't care called them again told me that it would be 3 to 5 days till I got my money back so I am out over $3,200 with $18 in my account and they don't care I love Lowes! (There's so much more to the store but I won't bore you)
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Review
#1203871 Review #1203871 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes review in Knoxville, Tennessee: Nightmare

1.0
Details
Lowes review - Nightmare
2-16-2018 we signed contract to have siding, gutters and a new door installed. Purchase price $15,000.00. Like to have never gotten it in. One excuse was that the people who was to actually make the siding forgot to look at their fax machine. When finally it did come in, it was a week before delivered to the wrong address and part of that was missing. It was two more days to get them to come and move the siding and gutters plus missing items to our address. As of this date our door that we order is still not in. The installers don't come out when they are suppose to. Immigration problems is what they told us. HHHMMMM. They have covered up where light fixtures and outside electrical outlets. Cut some wires for light fixtures so short I am not sure they will be able to put it back without a electrician. One light outside light fixture is just hanging down and won't come on. I was told that the screw is now too short to put the light back up. That I need to go buy some longer screws. I did. But no one has bothered to put it back up nor make sure it works now. (This was a new light only bought back in January of this year.) Left trim off of parts of the house. Put siding on the house where you can not open a gate that goes into a storage area and broke the latch off of same gate. only have done the bottom part of the house. One area they actually trimmed off the bottom story from the second story with some kind of crazy looking V shaped trim like here is where we stop. Wasted so much material that really not sure that there is going to be enough when the second story is finally done. Trim is crooked and patched, bent outward. Only trimmed out some of the windows but haven't even tried wrapping them. I have taken somewhere between 30 and 40 pictures of the crazy looking stuff that has been done. Today was a beautiful Monday did they show up. NO. Now raining tonight, tomorrow and possibly into Wednesday.
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2 comments
Anonymous
#1445056

Lowes hires the cheapest contractors they can. That is why you will get poor quality work most of the time.

Anonymous
#1444356

That house has been sitting there for a hundred years - what's the hurry ? .................ADVICE : next time, don't go with the lowest bidder ; use a reputable service.

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Featured
Review
#1203662 Review #1203662 is a subjective opinion of poster.
Service
Lowes Door Installation
Cons
  • Read the complaint
Reason of review
installers
Loss
$15000
Preferred solution
Price reduction

Lowes review in Wentzville, Missouri: Freaking nightmare.

We contracted lowe's to install a fence. We signed the contract 12 3 17. 3 4 18 no fence. We forced them to cancel the contract and refund the credit card amount. You can get out of the contract if they don't fulfill their end of the contract. It was very easy.
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1 comment
Anonymous
#1511893

This is my second go around with them as that I cannot get anyone to call me back. The contractor I got this time, turns out to be one of the contractors on my list that I contacted myself.

Not worthy of a call back, but hey, he can get the job from Lowe's. First time around, say 12 years back or so, same fence idea, just under 2 grand. Was one of the first to get on Lowe's fence install list and by end of year, got a call saying they would be over right away next spring to do a new estimate and I would just have to pay the difference. Right.

Let them have my money for a whole year and not do the job.The time, same fence, triple the cost, pay up front 2 months after contacting and paying for the fence. I still have no scheduled install date.I have a hard time wondering if anyone understands logistics anymore.

Review
#1202691 Review #1202691 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
Order processing issue

Lowes review in Columbus, Georgia: Shotty service

1.0
Details
Used their credit card when I got a refund back to card could not get the cash or money wired back to my checking account. Had to wait 15 days for a paper check. Their rebate check they said they sent never showed up I’m out 150 and they where suppose to sent affidavit for a replacement never got it. {{Redacted}} Lowe’s
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1 comment
Anonymous
#1440909

There are a number of problems with your complaint. 1st...nobody gives you cash back when you used a credit card to make the purchase, you will get credit back on the card.

2nd...if you hadn't waited so long to make the return it would have just canceled out the purchase.

3rd...why are you complaining about Lowes and not the credit card company that issued your card? It is the credit company that would have sent the check, not Lowes.

Review
#1200864 Review #1200864 is a subjective opinion of poster.
Product
Lowes Credit Card
Cons
  • Gave us the run around
Reason of review
Problems with payment

Lowes review in Oaks, Pennsylvania: Rebate Gift Card Scam

3.2
Details
We purchased a Samsung kitchen appliance suite back in June of 2017. There was a $300 rebate offer, which we qualified for. After two months of waiting for the rebate, we called them multiple times and were told it was being processed. We checked on line and it says it was being processed. We even had the Lowe's store manager call them and couldn't get an answer. We just received the rebate gift card in the mail today, six months later, and the card had already expired in January. Called the support call center and they say they can't do anything. They even said that they had no records of us calling. What kind of company does something like this? Sounds like a big scam. Person at the call center was not helpful at all and told us that we let the card expire.
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3 comments
Anonymous
#1576008

They did the same thing to us. Once we got a physical card it was bogus! I will never buy another product from them again.

Anonymous
#1440631

I found the first response extremely insightful. I believe his (what I imagine to be a he) use of Screw various, and creative.

Anonymous
#1439818

They screwed me also one year later I’m out $150 return the stuff don’t believe you will get it they screwed me till it was past the 90 day point of return. They are going to loose a lot of business not only you got screwed

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Review
#1200798 Review #1200798 is a subjective opinion of poster.
Service
Lowes Rebate
Cons
  • Rebate card arrived and was expired
Reason of review
Rebate is a scam
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • rebate rip off
  • Rebate Failure
  • Rebate Program

Lowes review: My merchandise has not been delivered after several attempt.

3.6
Details
The date of purchase was Feb. 18, 2018 at 6pm at Lowes Store located at Kingsley Avenue, Orange Park, Fl 32073. The original schedule date was on Feb. 27, 2018 between 7-9pm. While we are at work they claimed they arrived in the house at around 4:30 pm. They leave a message to the front door saying that they missed me and that they tried to call me on the same time. That is way way ahead of a schedule time. I called the Customer Service who contacted them and told me that they are to be delivered by 8pm on the same day. So I've waited for several hours but nobody came. I called again and they told me that it was impossible to deliver the item. So they re-reschedule me again the next day after 4pm. Again nobody show up. I called again the Cust. Service and told me that they cant deliver the same. Again a certain Dave a Asst. Store Mgr. Assured me that he will personally make sure that it will be delivered the next day between 3-4:30 pm. Again nobody came. I called the Cust. Service and I spoke directly to the Store Mgr. Mr. James. And he told me that the same will not be delivered as scheduled. And he said that they tried to contact me while we are at work and nobody at home and that they did not leave a message. You will see here how irresponsible these people are. They made me wait and hopeful that finally my order will be delivered. I was really mad and pissed off. This is unacceptable. Right now I don't know what to do with them.
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1 comment
Anonymous
#1440585

I am in the same boat! Order online and Lowe's told us different stories "4 time"!

It is delaying the kitchen project almost a month. We are still waiting for the kitchen sink to arrive.

The Lowe's promise the delivery to our house yesterday and it didn't delivery yesterday!Lowe's! Listen, you won't get our business anymore!

Review
#1200763 Review #1200763 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Personnel not knowing what to do or there jobs
  • Just delay and then delay some more
  • Service
Reason of review
Problem with delivery
Loss
$1000
Tags
  • Lowes Very Poor Customer Service

Done with Lowes

I ordered my carper before Thanksgiving, but wasn't installed until mid to late December. Longer wait but not my number one issue. Lowe's did not order enough carpet to also carpet my walk-in closet. It is now almost March and I still don't have my closet carpeted! I also didn't notice at the time that two vents were not cut out in my living room. I called within the week of it being installed and staff told me they would inform the carpet installers and get it fixed. Two months later, my vents are still covered and closet still no carpet. This is beyond ridiculous. We have called and left messages, emailed. Still no carpet. I paid thousands for this and would like the job completed as stated in my contract!
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Review
#1199833 Review #1199833 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Order processing issue