Lowes
Reviews and Complaints
Aggravated
User's recommendation: UNLESS YOU KNOW HOW TO INSTALL A FENCE YORSELF DO NOT GET LOWES TO DO IT. THEY USE CONTRACT INSTALLERS YOU CAN HIRE THEM YOURSELF
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Verified Reviewer | Glendale, ArizonaPoor service and low quality products
Preferred solution: Let the company propose a solution
User's recommendation: Don't trust Lowe's to have quality products, good customer service, or to have your your back if something goes wrong. They didn't value me as customer, sadly those days are gone.
Faulty Part Replacement
User's recommendation: Have your reciept and be patient
ORDER NOT RECEIVED
User's recommendation: Don’t order anything from LOWES
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Verified Reviewer | Boardman, OhioNo customer service
- Close to home
- Poor service
Preferred solution: Let the company propose a solution
User's recommendation: Go to Home Depot
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Verified Reviewer | Stonecrest, GeorgiaCustomer service
Worst experience ever!
User's recommendation: Do not shop at Lowe's Lithonia-Dekalb
Recent delivery issue
On Tues Nov 23, I had 39 pieces of 4 X 12 drywall delivered to my home. I had ordered these online.
When the delivery guy came, he said that it would be $2 per sheet to carry it in and that there was another crew that does that. We had no idea of this additional charge as it doesnt even offer that service when ordering nor does it say it in the confirmation email. My husband has had recent major shoulder surgery and could not carry. We had to call our son from 40 miles away to come help our grandson carry it in before rain arrived.
I am very unhappy with this and will let everybody that I know what kind of scam you are doing. This was utterly unacceptable.
We spend Thousands of dollars there on a yearly basis but will now drive to Lexington Home Depot. Our order #71162****.
User's recommendation: Don’t expect Lowe’s to automatically give you added charge info
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Verified Reviewer | Killeen, TexasPoor customer service
Lowes has done nothing at all not even try to contact me
They refuse to call or answer when they I call. The managers name is on the receipt and they keep trying to give me fake names and tell me their not there right now
User's recommendation: Home depot
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Verified Reviewer | Austin, TexasBroken refrigerator delivered
- Didnt stand behind product
- Poor treatment of customer
Preferred solution: Deliver product or service ordered
Wake up corporate office
- Store 2593s inefficiency and inability to resolve our problem
- Delivery service scheduling very bad
- Unable to speak to someone with knowledge
Preferred solution: Deliver product or service ordered
User's recommendation: Shop around
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Verified Reviewer | East Brunswick, New JerseyREFUSAL TO HONOR EXTRA LOWES LG REFRIGERATOR WARRANTY
- Local
- Will not stand behind the product they sell
Preferred solution: REPLACE THE UNIT IMMEDIATELY
User's recommendation: DO NOT PURCHASE LG REFRIGERATORS AND DO NOT PURCHASE FROM LOWES.
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Verified ReviewerNo rebate
On 2/17/20 I submitted a rebate on Samsung appliances after checking countless times I was told on 7/23 to resubmit which I did.today is 10/24 and I got the same story... processing! Im beginning to think this is a scam!!!!
- Ok in store
Preferred solution: I want my refund!
Online
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Verified Reviewer | Bluffton, South CarolinaKAMADO JOE CLASSIC ASSEMBLY AND DELIVERY
User's recommendation: I wish there was one
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Verified Reviewer | Kissimmee, FloridaTerrible customer service
- Good selection of products
- I like the selection and in store service
- Lack of information
- Irresponsibility
- How they have handled this situation
Preferred solution: Deliver product or service ordered
User's recommendation: Go to another store
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I totally agree!! They can’t hold a candle to the service you get at Home Depot!!