Lowes
Reviews and Complaints
Lack of materials
- Extremely poor service and over priced product
- Unknowledgeable
- Install contractors are incompetent
Preferred solution: Let the company propose a solution
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSamsung Rebate
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t count on or purchase a product and expect the rebate.
Customer service
Preferred solution: Full refund
User's recommendation: Shop local family owned business when you can.
Very poor response to warm refrigerator
- Getting the run-around
Preferred solution: Deliver product or service ordered
User's recommendation: don't bother buying the extended warranty
Have not gotten my rebate yet.. Been waiting since March
Preferred solution: I want my rebate
On October 25th our eleven month old GE stove bit the dust!!!!
User's recommendation: Shop where they Service what they Sell,,,!!!!!!
Bad dishwasher
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Verified Reviewer | Midland, TexasMissing part
- Read my narrative
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpecial order complaint
I special ordered railings from Lowes Highland Heights KY. They were the brand Deckorators.
This order was a cluster flop from the beginning and has been the worst special order I have ever had. I am looking for some sort of rebate or compensation. First of all the normal delivery time was 5-7 days but said it would be 2 weeks because of virus. I was okay with that.
Then it finally showed up 8 days later. If that wasn't bad enough your company allowed or allows vendors like Deckorators to get away with holding up a special order in order to send it with the regularly scheduled delivery to Lowe's. Your people told me they are not allowed to do that. That's why it is called "SPECIAL ORDER".
So after it finally gets here it turns out that instead of sending me 10 straight sections of 6' long they sent me 8 straight sections and 2 slant railing sections. I didn't even order any slant railing sections. All this is bad enough but when I brought it to your people's attention I had to put up with nothing but grief and no admission that Lowe's was even partially to blame. After going through a few lowe's employees I finally found a guy who was willing to help.
This was the only guy who wanted to figure this out and he did a decent enough job but after he talked with a woman from Deckorators it was going to take another week. That was unacceptable. So I contacted Deckorators myself and talked with a vice president of sales and he overnighted the railings right away. This isn't the end.
Was delivered Monday August the 3rd and no one called. So I called Monday late afternoon and they had no info on a package being delivered. So I went out today Tuesday the 4th and had to search to find it. This all started on JUNE 24th and I finally have my complete order on August 4th.
That is pathetic and in the meantime I have lost numerous hours of my time trying to fix this and used many gallons of gas and put many miles on my truck going back and forth to Lowe's because no one would call back or want to deal with me over the phone. Plus The couple I am doing this for is all over me for being on the 6th week and the job not done. They are wanting refunds so this is costing me real money now on top of what I have already listed. These people paid about $3000 for this order and shouldn't have to put up with this crappola.
I buy a lot of stuff from Lowe's because I like shopping there but this has soured me big time. What do I expect? I expect Lowe's to get together with Deckorators and come up with a suitable refund or Lowe's card or something to take this taste out of my mouth. If I didn't do most of the work myself I would still be sitting here with no railings.
Joseph Meyer. Here is the P.O. number to show you the original order. 12917****.
Date of order. 6/24/20.
- Military discount
- Lack of qualified people
Preferred solution: Price reduction
User's recommendation: Be careful of special orders and ride their *** like a government mule.
Why I will never shop at Lowe's again
May 31,2020
Lowe’s Companies, Inc.
ATTN: Marvin Ellison, President & CEO
1000 Lowe’s Boulevard
Mooresville, NC 28117
Why I will no Longer Shop at a Lowe’s Store
Dear Mr. Ellison: I have been a loyal Lowe’s customer for many years.
Historically, it was my first choice when I was working on projects in my home or my investment properties. I have easily spent over$100,000 at various Lowe’s stores over the years. But for the courtesy and professionalism of the manager at Store 1845 in Chicago, I was prepared to never shop at a Lowe’s again. Rather,because of his excellent customer service, I will shop at his store again.
I won’t, however, shop at any other Lowe’s stores because of the poor service I received by the store manager at Store 3284 in Chicago.
I have included receipts that corroborate the dates of my poor experience at Store 3284. Even though I do not expect anything to happen as a result of this letter, I felt it was important to write. Perhaps you have received other complaints concerning Store 3284. Below are the sequence of events:
- March 15th: I purchased a brand new over the range microwave from Store 3284;
- March 17th: The Chicago area shut down.
Everyone was frightened of COVID. I could not find a contractor to come install the microwave.
- May 15th: Finally found a contractor to install my microwave.
- May 15th: The contractor informed me that the microwave had not power and did not work. It would not even turn on.
- May 16th and 17th: The weekend crowds were heavy at Lowe’s. To reduce being exposed to COVID, I did not venture out of my home over that weekend.
- May 18th: I returned to Store 3284 and requested a replacement microwave.
o The store manager (thin, white male,approximately 45 years old), told me that Lowe’s return policy was 30 days.
I reminded him that we are in the middle of a pandemic. He said it does not matter. I asked if he would make an exception. He said “no,” and turned his back and walked away.
He was rude and unprofessional. I left the store frustrated.
- May 21st: After checking online, I learned that Lowe's appliance return policy had been extended to 60 days. Granted, even though May 18th would have been three days outside of the return period, I would have more strongly advocated for an exception.
o Regardless, either the manager at Store 3284 intentionally misrepresented the return policy to me on May 18th, or he is incompetent for not knowing something as important of the return policy extension to 60 days. Plus, his behavior was unprofessional and rude.
- May 21st: Having learned of the extended period to return the microwave, I went to Store 1845.
I spoke to the manager (Black male,approximately 35 years old) and shared my experience at Store 3284.
o The manager at Store 1845 was understanding and
professional. He said he would make an exception and offered to let me exchange
the broken microwave. However, when he looked it up, it turns out it was a clearance item. Therefore, I would have to return to the store where I made the purchase to do the exchange.
o I thanked the manager.
Did some shopping at his store and went home. I was not about to return to Store 3284 and again be subjected to the rude behavior.
I had resigned to the fact that I was stuck with a boat anchor of a microwave. I considered having it repaired, but the repair cost could exceed the cost of buying a new one. So, the microwave now sites in my garage-collecting dust.
The next time I plan to be in the area of Store 3284, I'm going to take into the store and just leave it. I will be satisfied knowing that indeed, the store does accept appliances after 60 days.
Respectfully,
Andre Harrison
Delivery nightmare on damaged stove
- Never crowded
- Products payed for and have not received it
- Extremely poor customer support
Preferred solution: Price reduction
Delivery
User's recommendation: Don’t shop at Lowe’s
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Surprise, ArizonaMilitary discount
User's recommendation: Go to Home Depot
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Loganville, GeorgiaRefrigerator broken for 2 weeks
Preferred solution: Full refund
User's recommendation: BEWARE
Poor kitchen remodel
- Never use lowes
- Very bad customer service
Preferred solution: Price reduction
User's recommendation: Never
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Rather than making multiple posts on a complaint site it seems you time might be better spent writing a letter to your states attorney general or taking them to court.