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Lowes - Customer Service? They didn't even answer their phone.

1.0
Details
I bought an extended warranty for the refrigerator I got at Lowes. The ice machine broke. Waited 40 minutes on hold for someone to answer. Last major appliance I'll ever buy at Lowe's. Their service borders on fraudulent. How can you sell a warranty and then when you need it, no one answers the phone? THE WORST CUSTOMER SERVICE EVER! And to think I paid extra for a service they don't actually provide. If I was the CEO of Lowes, I'd actually call the customer service number, to see if the company really represents their values. Obviously no one called, so no one knows.
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2 comments
Anonymous
#1416492

Your title says they didn't even answer the phone but then your complaint says you waited on holds for 40 minutes. Lets suppose we believe you waited 40 minutes after you lied about them not answering the phone.

SO WHAT? You may have called on a Monday morning when everyone else is calling and you have to wait your turn.

On top of that they may have had people call in sick and were short handed. Not often will you call a business and get an answer on the first ring, they just can't afford to have hundreds of people sitting around waiting for your call.

Anonymous
#1692619
@Anonymous

quit making excuses for their harrible customer service

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Review
#1164867 Review #1164867 is a subjective opinion of poster.
Pros
  • Non-existient customer service
Cons
  • Anything about their customer service
Reason of review
Poor customer service
Loss
$700
Preferred solution
Let the company propose a solution

Lowes - Go Someplace Else to Buy!

2.0
Details
18 complaints regarding the purchase of 3 appliances. Took my driver's license, damaged the fridge door, charged me for delivery when it was suppose to be free with the purchase of a Samsung. They delivered the dishwasher on wrong day, I cancelled the range, but they delivered it anyway. Asked for replacement of fridge door since Dec 23, 2016, no door. I had to hang up on appliance Manager, Chris of the department, and store manager, Sue who both said that they will get the fridge because they "couldn't please me." What, I didn't go to Lowe's to get pleased I went there to buy appliances. Thursday and Friday no go with the pick up of the fridge, went there on Sat. Jan 6, 2018, told it would be taken out on Sun, Jan 7, 2018, waited all day and I still have the fridge. Went to the Brick bought a new range and fridge there they gave me a better deal and it was free delivery.
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Review
#1164624 Review #1164624 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

Lowes in Honolulu, Hawaii - Delivery service suck

1.2
Details
Delivery guy called and confirm make like they deliver the order the next day. Then they called and make excuses after excuses. I have to reschedule 4 times and still didn't get the order deliver. I cancelled my order and buy else where.
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Review
#1163640 Review #1163640 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes in Lynnwood, Washington - Poor customer service

On Jan. 4, 2018 my husband and I were in Lynnwood Lowes in Washington. We were shopping for a range and range hood. There was an associate standing at the desk, he did not even aknowledge that we were there let alone offer us help. After waiting for approximarely 20 minutes for help we left. We went to Home Depot and were greeted immediately. We purchased our appliances from Home Depot and we will never shop in Lowes again!
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Review
#1163599 Review #1163599 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Rebate VISA debit card - declined

VISA debit card (from Bosch Dishwasher purchase) was declined at the local restaurant tonight (1/5/18). Why would I need to contact the bank knowing it was $139 rebate? I used $32.59 at local store 2 days ago, the balance on the card was $106.41 that is definite amount. I was trying to pay the bill at the restaurant using $106.41 along with the cash, however it was declined. The waiter tried to put it through 3 times but the result was the same. How embarrassing it was... a dozen of my extended family got to see all of it. I have an excellent credit and never ever had such experience with credit card, not even with some other reward debit cards from other stores.
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2 comments
Anonymous
#1415366

Don't use prepaid VISA or Master Cards in a restaurant. The problem is that in a restaurant the don't put in a final total when they initially run the card.

It is left open for you to add the tip and gets declined as the credit company doesn't know what the actual charge will be. Us these cards in retail stores where a fixed amount is entered and you will be fine.

In most cases when you get these cards there is a letter that comes with the card. If you bother to read the letter this is often explained in the letter.

Anonymous
#1414442

This has nothing to do with Lowe's, you nitwit. Run it as credit and it will deduct the available amount.

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Review
#1163198 Review #1163198 is a subjective opinion of poster.
Reason of review
Reward VISA was declined
Loss
$106
Preferred solution
Let the company propose a solution

Lowes in Fort Myers, Florida - Salesman told me what turned out to be more than one lie.

2.0
Details
Signed contract for new roof about nine weeks ago. Told installation wouldn't be until January, recently I got a call to schedule job in March eight weeks after the expected time. Told installation would be done by Lowes certified contractor, not some fly by night outfit, a recent check of permits issued to installer seems to indicate a limited number. Complaints to store Manager amounted to a waste of time. My advise when shopping at a Home Improvement Warehouse is to pay some attention to the parking lots, at Lowes you will never have any trouble finding a spot whereas at Home Depot you have to search for a place to park, their is a reason Lowes has less customers.
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1 comment
h.kitchener
#1414208

Going to a big box store for a roofing job is not the best idea. There are many local roofers who can do the job just as cheap and probably better. Ask around and then get at least two estimates, etc.

Review
#1162675 Review #1162675 is a subjective opinion of poster.
Pros
  • Store layout
Cons
  • First sales experiance will be last
Reason of review
Not as described/ advertised
Preferred solution
Full refund
Tags
  • Roofing Buisness
1.4
Details
Hi, I bought from Lowe's, Gowanus/Carrol Gardens in Brooklyn, a washer and dryer, the cost was more than $2200. They delivered the 2 machines on December 31st., but ..... they never brought the kit to install it, the hose, the electric cord and the brackets. They tried...
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2 comments
Anonymous
#1413998

Since you are in Brooklyn i am going to assume that there is a local appliance company near you that would be more than happy to carry out the delivery and installation for you with a minimum of inconvenience for you and your son. You may pay a little more for the washer and dryer but you will be much more satisfied with the service.

Lowe's, Home depot, and all the other major box stores are just cheaper. Not better.

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Review
#1162046 Review #1162046 is a subjective opinion of poster.
Cons
  • Later agree to deliver but declined to confirm
  • Declined to deliver
  • Poor customer service from corporate - 800-445-6937
Reason of review
Problem with delivery
Loss
$2237
Preferred solution
The immediate delivery of the machines and price reduccion for all the inconveniences.
Tags
  • Lowe s Delivery
  • Lowe s Corporate

Lowes in Allen Park, Michigan - Not good

1.0
Details
I ordered flooring for my kitchen, they completely missed my landing stairs that was suppose to be part of it. Ignored me when I called and sent a message and said I would have to pay for the flooring and service all over again, due to Lowes error, really! So I'm getting floors again, I will not be calling Lowes.
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Review
#1161819 Review #1161819 is a subjective opinion of poster.
Reason of review
Order processing issue
Resolved

Resolved: Lowes in Franklin, Kentucky - Bad business and protection plans

2.9
Details

Update by user Jan 16, 2018

A full refund for the washing machine. I had emailed the CEO of Lowes and received a call from one of his assistants and she took care of it all.

The check came today so the company did do what they said. Just the protection plan people that were stonewalling me.

Original review posted by user Jan 02, 2018

I bought a GE Washer and Dryer in August 2016 since then it has constantly not spun the clothes out. I called the protection plan and they have send 4 different technicians out and no one has fixed as yet. The latest one was out of Clarksville,Tn AV Repair Specialist who came out and listen to the washer but did not test anything. He said he would order a new motherboard and a sensor along with a valve. He gave me a paper with the companies phone numbers which no one answers. My last contact with the protection plan people was a disgrace as the supervisor was nasty. I have contacted the BBB but doubt if anything will come of that. I have to go buy a new washer as we have been without now a month.
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Review
#1160659 Review #1160659 is a subjective opinion of poster.
Cons
  • Customer service for protection plan very poor
  • Evidently the so called specialist are not so
  • Just delay and then delay some more
Reason of review
Warranty issue
Loss
$545
Preferred solution
Full refund
Tags
  • hard time
  • customer servive

Lowes - Lowe's 737 in Johnson city tn HORRIBLE EXPERIENCE

2.2
Details
Save youf money and time. Just do not do business with this people
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Review
#1160054 Review #1160054 is a subjective opinion of poster.