Donald M Qmf
map-marker Augusta, Maine

Lack of materials

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Ask the Managers at Augusta,Me Lowe's store they don't know which hand is the left and which is the right. I also should include the sales like (Alan and his crew) takes 6 months to get supplies for a siding job and still short!!! Job not done.go
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Loss:
$3000
Cons:
  • Extremely poor service and over priced product
  • Unknowledgeable
  • Install contractors are incompetent

Preferred solution: Let the company propose a solution

User's recommendation: Go elsewhere

1 comment
Guest

Rather than making multiple posts on a complaint site it seems you time might be better spent writing a letter to your states attorney general or taking them to court.

Don D Hgb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Samsung Rebate

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Bought a Samsung Washer and Dryer pair in December 2019. Advertised to have a $100 rebate on the pair. Have called 4-5 times to check status and they keep telling me its in review. It is now Oct 24, 2020. 10 months since its been submitted and still no rebate and still the same excuse of its in review.
View full review
Loss:
$100

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t count on or purchase a product and expect the rebate.

Mike J Gfb
map-marker Thomasville, Georgia

Customer service

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Lowes - Customer service
Lowes - Customer service - Image 2
When we originally purchased a refrigerator from the Lowe’s in Thomasville, Ga., we were told it could be delivered before noon on Sunday. On Saturday evening around 7pm we received a phone call and the delivery was scheduled between 2pm and 6pm. When they arrived, I talked to both delivery drivers and explained that the most important thing was not to scratch our new wood floors. I indicated this to both employees several times. I explained that if it is scratched it would have to be sanded and oiled to repair it. I got some cardboard to put on the floor to help protect it. After they installed the refrigerator, I showed them a large scratch on the floor. They both just looked at me and went back to what they were doing. They never mentioned it, apologized or anything. One of the guys had his pants so you could see the entire rear of his underwear. You would be arrested if you went into a public place only wearing underwear. When the pants are so that you can see the entire back of their underwear what is the difference? This guy definitely didn’t look like the delivery guys on TV. After installing the refrigerator, you could see that it had been damaged. They asked me what I wanted to do. I told him the only option I knew of was to take it back. They never said a single word, they just removed the refrigerator, loaded it on the truck and left. They didn’t attempt to help clean up the mess that was left. I called the store to speak with someone in the appliance department. After 15 minutes the customer service lady said she didn’t have any idea what I could do because everyone is busy, so I needed to call back later. I asked to speak to the manager. She said they are on vacation, so I asked to speak with the assistant manager. In the past a customer service person was someone that helped support the customers needs. They have a title of customer service, but I have not yet ever talked with one that even asks like they care about helping the customer. I explain this to the assistant manager and that I did not have a refrigerator and the first thing she said was, “what can I help you with”. So, I explained it to her again and ask her if she could please get the middle of this and help me because I knew it wasn’t going to be easy to get this resolved. She had the attitude that she didn’t care anymore than the drivers or customer service lady. I then told her that because we didn’t have a refrigerator, we had to throw out the food. We were waiting for the delivery because we had to leave to travel out of state and at this point, I didn’t have any other choice but to throw away the food. She immediately said that wasn’t there problem, that I should have done something different. It wasn’t as much about what she said but how defensive she got about it. She didn’t know if it was $5 or $100 and didn’t care. She said it was my fault that I should have called, and they would’ve sent us a loaner. Everyone knows that you don’t just call Lowes and get someone on the phone and resolve a problem that quick. I could have called them and (4) hours later received a loaner while the food sits on the counter. I asked her if this was an option then why didn’t your delivery guys mention it. I told her that we were already (4) hours late leaving and I didn’t know it was an option but why is it my place as the customer to know these options and ideas rather than Lowes train there delivery crew, maybe they could have called somebody rather than just leave. She was very unpleasant to deal with and I could tell right at the beginning that she didn’t give a damn. I didn’t mention the damage to my floors because I knew what response I would have got. Now it’s been over two days and I have not received a phone call from Lowe’s regarding this issue when she said they would call me the following day to reschedule to have the refrigerator delivered. I do not want the refrigerator nor ever want anything from Lowe’s again. I will find a local company and I think things will be different. If they will not use these guys in their TV commercial then why will they use them in reality?
View full review
Loss:
$350

Preferred solution: Full refund

User's recommendation: Shop local family owned business when you can.

2 comments
Guest

Each store has to to hire their own delivery team. You see actors on TV real workers in real life. Next their delivery team is on an outside contract...doesn't actually work for Lowe's....and should've done the whole I just want a refund thing right there on the phone...

Guest

Have you ever seen a delicious looking burger with a plump patty, bright red tomatoes and beautiful crispy lettuce in an ad for a fast food restaurant? Have you ever had one like that when you actually bought one? Advertising agencies always make things look better than they actually are.

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Bonnie K Vls
map-marker Genoa, Michigan

Very poor response to warm refrigerator

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Original review Oct 25, 2020
Sept 26, 2020 fridge wasn't cooling. Called Lowe's. They scheduled tech for Oct 8! Oct 2 Saginaw Valley sent tech a week early. It took 3 weeks to gain Lowe's approval for repair and to order parts. Parts on the way, finally, on Oct 23. Scheduled repair is for Oct 30. Needless to say, waiting over a month to repair a refrigerator that is 3 yrs and 1 month old is excessive and really makes me mad. I have been in contact with Dana at Lowe's extended warranty and several times with Saginaw Valley. No urgency from them. My complaint as to who is accountable for this delay in approval was met with, it was the other guy's fault. "Saginaw Valley sent it and Lowe's, for whatever reason, didn't receive it." This is not the way to do business. And may I remind you that this is a REFRIGERATOR, a relatively new refrigerator. It is not repaired as I write this. I can only hope a proper diagnosis was made and that it will be fixed on Oct 30.
View full review
Cons:
  • Getting the run-around

Preferred solution: Deliver product or service ordered

User's recommendation: don't bother buying the extended warranty

Claudia G Sxg

Have not gotten my rebate yet.. Been waiting since March

We bought a stove and refrigerator in March . There was a rebate for these. I sent all the necessary info in and still have not received anything. They were a samsung products . We have called them and they claim everything was being processed in July but still nothing.
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Preferred solution: I want my rebate

Anonymous
map-marker Hermitage, Pennsylvania

On October 25th our eleven month old GE stove bit the dust!!!!

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OnOctober 25th our eleven month old GE stove which we purchased from Lowes, litterally quit working!!!! As it was still under warranty..we contacted Lowes...who wouldnt even look at it until we spent 85 dollars on an elecrician to prove it wasnt our 220 line...which we did....the electrician verified that it is indeed the stove itself...and that the circuit board seems to be shot...It is now November 22,2020...and here we sit...two senior citizens with no stove...waiting for what the repairman says are hard to get parts!!!! This stove is a piece of junk...and let this be a lesson to everyone to shop where they Service what they Sell!!!!! and yes..it is under warranty...what a joke!!!!
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User's recommendation: Shop where they Service what they Sell,,,!!!!!!

Anonymous
map-marker Milpitas, California

Bad dishwasher

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I heard from Lowe's! The man that did the install came out and checked it out. I'm getting a new dishwasher. It will probably be the last appliance I buy from there!!
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1 comment
Guest

What are you trying to say? Did they say the dishwasher was bad and they are going to replace it?

If so, why are you upset with Lowes?

They didn't make the dishwasher and are replacing it for you. If you are buying a new one because the old one was bad, why are you blaming the store rather than the manufacturer of the dishwasher?

Christian B Ajr

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Verified Reviewer
| map-marker Midland, Texas

Missing part

I bought a miter saw at Lowes yesterday in midland Tx. Its not a huge deal just annoying. Im missing the saw dust bag that goes on the back of the saw to keep the dust from flying everywhere.
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Pros:
  • Read my narrative

Preferred solution: Deliver product or service ordered

Joseph M Jie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Special order complaint

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I special ordered railings from Lowes Highland Heights KY. They were the brand Deckorators.

This order was a cluster flop from the beginning and has been the worst special order I have ever had. I am looking for some sort of rebate or compensation. First of all the normal delivery time was 5-7 days but said it would be 2 weeks because of virus. I was okay with that.

Then it finally showed up 8 days later. If that wasn't bad enough your company allowed or allows vendors like Deckorators to get away with holding up a special order in order to send it with the regularly scheduled delivery to Lowe's. Your people told me they are not allowed to do that. That's why it is called "SPECIAL ORDER".

So after it finally gets here it turns out that instead of sending me 10 straight sections of 6' long they sent me 8 straight sections and 2 slant railing sections. I didn't even order any slant railing sections. All this is bad enough but when I brought it to your people's attention I had to put up with nothing but grief and no admission that Lowe's was even partially to blame. After going through a few lowe's employees I finally found a guy who was willing to help.

This was the only guy who wanted to figure this out and he did a decent enough job but after he talked with a woman from Deckorators it was going to take another week. That was unacceptable. So I contacted Deckorators myself and talked with a vice president of sales and he overnighted the railings right away. This isn't the end.

Was delivered Monday August the 3rd and no one called. So I called Monday late afternoon and they had no info on a package being delivered. So I went out today Tuesday the 4th and had to search to find it. This all started on JUNE 24th and I finally have my complete order on August 4th.

That is pathetic and in the meantime I have lost numerous hours of my time trying to fix this and used many gallons of gas and put many miles on my truck going back and forth to Lowe's because no one would call back or want to deal with me over the phone. Plus The couple I am doing this for is all over me for being on the 6th week and the job not done. They are wanting refunds so this is costing me real money now on top of what I have already listed. These people paid about $3000 for this order and shouldn't have to put up with this crappola.

I buy a lot of stuff from Lowe's because I like shopping there but this has soured me big time. What do I expect? I expect Lowe's to get together with Deckorators and come up with a suitable refund or Lowe's card or something to take this taste out of my mouth. If I didn't do most of the work myself I would still be sitting here with no railings.

Joseph Meyer. Here is the P.O. number to show you the original order. 12917****.

Date of order. 6/24/20.

View full review
Loss:
$450
Pros:
  • Military discount
Cons:
  • Lack of qualified people

Preferred solution: Price reduction

User's recommendation: Be careful of special orders and ride their *** like a government mule.

1 comment
Guest

Please stay out of my store.

Anonymous
map-marker Harwood Heights, Illinois

Why I will never shop at Lowe's again

Lowes - Why I will never shop at Lowe's again
Lowes - Why I will never shop at Lowe's again - Image 2
Lowes - Why I will never shop at Lowe's again - Image 3
Lowes - Why I will never shop at Lowe's again - Image 4

May 31,2020

Lowe’s Companies, Inc.

ATTN: Marvin Ellison, President & CEO

1000 Lowe’s Boulevard

Mooresville, NC 28117

Why I will no Longer Shop at a Lowe’s Store

Dear Mr. Ellison: I have been a loyal Lowe’s customer for many years.

Historically, it was my first choice when I was working on projects in my home or my investment properties. I have easily spent over$100,000 at various Lowe’s stores over the years. But for the courtesy and professionalism of the manager at Store 1845 in Chicago, I was prepared to never shop at a Lowe’s again. Rather,because of his excellent customer service, I will shop at his store again.

I won’t, however, shop at any other Lowe’s stores because of the poor service I received by the store manager at Store 3284 in Chicago.

I have included receipts that corroborate the dates of my poor experience at Store 3284. Even though I do not expect anything to happen as a result of this letter, I felt it was important to write. Perhaps you have received other complaints concerning Store 3284. Below are the sequence of events:

- March 15th: I purchased a brand new over the range microwave from Store 3284;

- March 17th: The Chicago area shut down.

Everyone was frightened of COVID. I could not find a contractor to come install the microwave.

- May 15th: Finally found a contractor to install my microwave.

- May 15th: The contractor informed me that the microwave had not power and did not work. It would not even turn on.

- May 16th and 17th: The weekend crowds were heavy at Lowe’s. To reduce being exposed to COVID, I did not venture out of my home over that weekend.

- May 18th: I returned to Store 3284 and requested a replacement microwave.

o The store manager (thin, white male,approximately 45 years old), told me that Lowe’s return policy was 30 days.

I reminded him that we are in the middle of a pandemic. He said it does not matter. I asked if he would make an exception. He said “no,” and turned his back and walked away.

He was rude and unprofessional. I left the store frustrated.

- May 21st: After checking online, I learned that Lowe's appliance return policy had been extended to 60 days. Granted, even though May 18th would have been three days outside of the return period, I would have more strongly advocated for an exception.

o Regardless, either the manager at Store 3284 intentionally misrepresented the return policy to me on May 18th, or he is incompetent for not knowing something as important of the return policy extension to 60 days. Plus, his behavior was unprofessional and rude.

- May 21st: Having learned of the extended period to return the microwave, I went to Store 1845.

I spoke to the manager (Black male,approximately 35 years old) and shared my experience at Store 3284.

o The manager at Store 1845 was understanding and

professional. He said he would make an exception and offered to let me exchange

the broken microwave. However, when he looked it up, it turns out it was a clearance item. Therefore, I would have to return to the store where I made the purchase to do the exchange.

o I thanked the manager.

Did some shopping at his store and went home. I was not about to return to Store 3284 and again be subjected to the rude behavior.

I had resigned to the fact that I was stuck with a boat anchor of a microwave. I considered having it repaired, but the repair cost could exceed the cost of buying a new one. So, the microwave now sites in my garage-collecting dust.

The next time I plan to be in the area of Store 3284, I'm going to take into the store and just leave it. I will be satisfied knowing that indeed, the store does accept appliances after 60 days.

Respectfully,

Andre Harrison

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1 comment
Guest

You are not stuck with a boat anchor as you misleadingly claim. Simply file a warranty claim with the manufacturer.

They will get it working for you under warranty.

You will find that the reason stores set a time limit on returns is that they have a limited amount of time that manufacturers will accept returns on defective appliances. After that repair is the only option.

Joni K Hfw
map-marker Urban Honolulu, Hawaii

Delivery nightmare on damaged stove

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I bought a Samsung stove that cost over $700.00 that was delivered to my home damaged, so I refused it. I asked when I would get another new stove, I asked if it would be the same day or the next day? The delivery person said maybe tomorrow we will call you. I never heard back from Lowe's about my delivery, I called them, and they said sometime tomorrow and hung up on me, which seams to be a habit for all the delivery people. bottom line, I still haven't received my new stove and I haven't heard back from Lowe's to find out when I might receive on. It's been 4 days since the original delivery date. going to cancel my order and go to Home Depot I have never had a problem with home Depot, lesson learned Don't use Lowe's
View full review
Loss:
$720
Pros:
  • Never crowded
Cons:
  • Products payed for and have not received it
  • Extremely poor customer support

Preferred solution: Price reduction

Anonymous

Delivery

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I placed a large on line order. Lowes gave me confirmation of a delivery date. Due to the size and weight I also scheduled a mover for a few days later. I had no calls or contact from Lowes but decided to check on delivery. I am glad I did, delivery was postponed with no courtesy call from Lowes. I had to pay a reschedule fee to the other movers. I called customer service at Lowes. They didnt care. Do not shop at Lowes! I will never shop there again.
View full review

User's recommendation: Don’t shop at Lowe’s

William L Tbt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Surprise, Arizona

Military discount

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I gave all info and then they want my DD-214? That has a lot of info they don't need. Do I trust Lowes with my info? Not a bit. Go to Home DepotG Home Depot just asks for my Driver's License which says Veteran on it. And they give 10%:on EVERYTHING. I'll just go there. But thanks for the service.
View full review

User's recommendation: Go to Home Depot

Kesha L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Loganville, Georgia

Refrigerator broken for 2 weeks

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I purchased a LG refrigerator for over $2000 in August 2018 from Lowes. We also purchased the extended warranty. Our refrigerator went out August 2020. 2 years from the date of purchase. They sent a technician out and he stated the compressor was bad and to contact LG which I did. LG sent a technician out 4 days later and he replaced the compressor. The refrigerator is still not working. Called Lowes and they sent another technician out yesterday and he simply opened up the refrigerator and told me its hot in there, you need a COMPRESSOR. He did not go behind the refrigerator or anything. The compressor was just replaced last week. Its brand new. Needless to say Ive been without a refrigerator for 2 weeks. They dont want to replace the unit nor have they fixed the issue. Their customer service is absolutely terrible! They transfer you from department to department with no resolution. Ive spent numerous hours being placed on hold and transferred to different departments. Not to mention my mothers diabetic medication which has to be refrigerated went bad. Its $700 per box and her insurance will not pay for it again until October. I was told by one of their customer service reps to JUST FILE A CLAIM WITH MY HOMEOWNERS INSURANCE. I will NEVER spend another dime at Lowes! Home Depot will be my go to moving forward. DO NOT PURCHASE an extended warranty from them as it is USELESS.
View full review
Loss:
$2000

Preferred solution: Full refund

User's recommendation: BEWARE

2 comments
Guest

You should be contacting LG. Most parts of the refrigerator are warrantied for 1 year then Lowes service plan kicks in.

The compressor is covered by LG for a longer period of time. Since the compressor is the problem it is LG that is responsible, not the company that provides the extended service plan.

KLock
reply icon Replying to comment of Guest-1924174

I contacted LG and their technician replaced the compressor. Once that didn’t resolve the issue LG’s tech informed me that it may be the cooling element and to contact Lowe’s warranty company.

Lowe’s tech came Friday. Simply opened the refrigerator and told me I need a new compressor which was just replaced 4 days prior.

How do you diagnose anything without pulling the refrigerator out and looking in the component box? That’s equivalent to a mechanic taking a visual look at your vehicle without lifting the hood or turning it on and telling you that you need to replace your motor.

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Glenn D Euh
map-marker Las Vegas, Nevada

Poor kitchen remodel

Cabinets were ordered wrong. Replacement cabinets were not ordered. 18 weeks in this haphazard mess, still not finished. Dishwasher and garbage disposal not installed, which we were charged for. We still dont have a working kitchen. Im tired of the incompetent people that dont know what they are doing.
View full review
Cons:
  • Never use lowes
  • Very bad customer service

Preferred solution: Price reduction

User's recommendation: Never

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