Lowes Reviews and Complaints
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Lowes in Coeur D Alene, Idaho - Stay away from the young lady with blue hair at customer. Se
Lowes in Prescott, Arizona - Must reg as a vet for discount
- Read the complaint
Lowes in Charleston, South Carolina - Lowe's Firing
- Way i was fired
Lowes in Zanesville, Ohio - New inside and outer door
- Any part of the complete lack of follow up or follow through
Resolved: Lowes - LOWE'S- Don't believe their computers or website
Update by user Feb 26, 2018
Again, Lowe's customer service came through. Managers from TWO different stores called and, I felt, actually listened to my concerns.
The manager of the store from which I bought another frig refunded me 10% of the cost. Though I had to settle for a different refrigerator, I am living with it and it's not as bad as I was sure it would be.
Original review posted by user Jan 27, 2018I was trying to buy a refrigerator but needed a very specific size which I couldn't find at 3 of my 4 local stores. Though their in-house systems showed each of the stores had at least one of the one I wanted, none of them actually had them (and were ubable to get them). I then went online and found the perfect one. EXTREMELY disappointed to learn, even though I could order it online, and be given a delivery date, my order wouldn't be fulfilled. I called customer service and he went out of his way to help but without success. Why advertise a product AND have your stores show it as being available when it's truly not? Their customer service was phenomenal but, in getting what I actually wanted, that didn't help me at all.
Lowes - Unhappy customer
Lowes in Howell, Michigan - Poor customer service from manager and poor mower quality
Resolved: Lowes in Palestine, Texas - Terrible
Update by user Jan 28, 2018
Lowe’s brought out a new washing machine and it works great. They apologized for their actions.
Original review posted by user Jan 23, 2018Lowe’s in Palestine Texas giving me a run around.purchased a GE washer 11/25/17. Makes a terrible noise. Tried to put up with it . Called them 12/30/17 They say would bring me new washer. Called again 1/9/18 talked to manager. Suppose to deliver today. 1/23/18. No show. Called them can’t bring till thursday1/25/18. If they can’t bring then I’m taking to store. Want money back. Cant tolerate sqeeking washing machine. It’s been stressful and horrible experience . Please tell me what else I need to do. Do you have any suggestions? I put purchase on Lowe’s credit card. So don’t want to ruin my credit by not paying for it.
- Being given the run-a-round
- Getting the run around from the customer service office
Lowes - Carpet and installation
Resolved: Lowes - BS Rebates
Update by user May 31, 2018
After 5 months, several e-mails and resubmitting, I finally got my rebate. GEZ they did not make this easy.
Original review posted by user Jan 22, 2018Due to past issues with Lowes, I was slowly coming back to them as customer service had improved. During Thanksgiving week of 2017 they advertised an 11% rebate on most items. Since they finally got their act together for our veterans discount I went ahead a bought a few things that could have waited. After sending in all the paperwork, I was informed that they were missing the needed info as to what was bought!!! One thing I tried to get thru their thick heads is most of these items were sent without an invoice so I printed the sale paper out of my online account, which I now find isn't good enough. It's my fault they don't send a receipt??? The paperwork I sent them had all this! I called and tried to get their F**up fixed but was shuffled between the rebate center and customer service with no resolution. I now firmly believe these rebate offers are a scam to hook and bait you into buying more product. Right now I wish I could rip those appliances out of the wall for a full refund and go to Home Depot where I've never had a service issue.
- Being shuffled from one unit to another
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