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Dont order onine | Lowes review from Los Angeles, California

you dont get you items
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Review
#1700358 Review #1700358 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Deliver product or service ordered

4th of July Paint Rebate--never happened | Lowes review from East Lansing, Michigan

Submitted $15 paint rebate--followed up after 6 weeks when I didn't hear anything. Re-submitted receipts and still nothing. It's NOVEMBER and I just checked--denied. My purchase clearly qualified (two gallons of paint for 23.98 each) looking at the receipt I am still holding.
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Review
#1699863 Review #1699863 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Order processing issue
i originally had a flooring job scheduled for 9/27/19, upon them arriving, they find out I didnt have the quarter round nor the transitions for my wood flooring, they went back to Lowes and returned with the wrong color transition, they hurriedly left that day saying...
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Review
#1698895 Review #1698895 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Price reduction

Orders | Lowes review

2.3
Details
I received notice that my online order was at the store went in to store said it wasn't there said I never should have received that notice didn't know why they sent me the notice and said I would never receive that order so they canceled my order I know it was holiday stuff that had been put on sale but they didn't have to act so hateful this is a small town and that's why everyone in going to home depot I have been a customer with lowe a long time but I guess it time for me to change to
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Review
#1698795 Review #1698795 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Poor customer service
2.8
Details
They have changed from their wonderful 10% discount to 5%, and that's if their is no promotion/sale on the item!! Have bragged about Lowes for years; now they are right along side with the other huge 'big box store'. I was loyal to Lowes because of the difference in...
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2 comments
Machele
#1771839

Now you see one of the "tricks" stores play on you when you fall for buying their extended warranties. At least, it appears you were able to take advantage of it to a certain extent.

Best to save your money and not buy the extended warranties in the first place. As for Lowe's reducing the vets discount---a sign of the cost-cutting being done by any corporations.

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Review
#1698313 Review #1698313 is a subjective opinion of poster.
Reason of review
see comments
Loss
$600
Preferred solution
Reinstate Veterans 10% discount; if first product defective, original warranty with new date should transfer.
Tags
  • Veterans Discount

Ordered a refrigerator on October 23rd , spoke to customer service set up delivery on November 2 nd , on November 2 nd they called and said it would not be delivered. | Lowes review

1.8
Details
Called Lowe’s no customer service and they advised that I would have to go to my local store and choose another refrigerator, I explained that it was paid for and Lowe’s should expedite shipping since I have no refrigerator, she advised there was nothing they could do! Terrible service, never will I use Lowe’s again!
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1 comment
Anonymous
#1771697

It sounds as if the manufacturer may have discontinued the refrigerator and no more are available. How do you expect them to deliver something they can't get? Would you rather they just kept your money rather than suggesting you come in and pick something they can get?

Review
#1697668 Review #1697668 is a subjective opinion of poster.
Service
Lowes Shipping Service
Cons
  • I can not contact corporate-low level phone support only
  • Getting the run around from the customer service office
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund

Horrible Service | Lowes review from Greer, South Carolina

1.0
Details
I’m a large GC in SC. I’ve had several delays with product, several hold ups at your registers, services needed for our job sites to be completed timely (not delivered). I’ve tried going through our Lowe’s Rep and get nowhere, not one employee I have encountered over the past few months on these actions have even apologized or tried to help find a solution. I have now let my company, employees and crews know we are no longer using Lowe’s. Our homeowners are more important to us as we strive to get them back into their homes to work with a company who could careless!!
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Review
#1697239 Review #1697239 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Credit

Siding | Lowes review

1.0
Details
I will never use lowes again for install I had problems from day one now that my warranty is up my siding is getting spots all over it they sent a siding rep out he cut a piece off and never put it back on it's been exposed for 2 months he won't return my calls and the company alside which I will never recommend them to anybody for their products saying they never got the piece so basically I was denied and it cost me $10,000 for a signing job that ain't worth a crap
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Review
#1696794 Review #1696794 is a subjective opinion of poster.
Service
Lowes Siding Installation
Reason of review
Damaged or defective
Loss
$10000
Preferred solution
Let the company propose a solution

Lowes New Discount Program

I too will start shopping more at Home Depot since Lowes stopped their Military Discount procedures. It was so great to order on line and pass the same benefits to our spouse and children. It was great that our whole family benefited from our service. No longer. Too bad! I was feeling special to offer this to my kids also.
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1 comment
Anonymous
#1771105

You are the reason stores cut back on their discounts. The veteran discount is meant for the veteran, not their family or anyone they want to pass it along to.

Review
#1696570 Review #1696570 is a subjective opinion of poster.
Pros
  • Past military discount terms
Cons
  • Changing military discount terms
Reason of review
Changing Military Discount Terms
Preferred solution
Let the company propose a solution

The do nothing claims department would not even call me back until I filed a complaint and they sent t.he letter in March but it was deemed unrepairable in February!! | Lowes review from Carrollton, Georgia

1.0
Details
The icemaker would not work and I was lied to repeatedly!! I will never shop at Lowe’s again!!! And I will suggest repeatedly for my family and friends not shop there!!
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1 comment
Anonymous
#1770629

What letter are you talking about? Was it under manufacturer warranty? Had you purchased a service plan that covered it after the manufacturers warranty expired?

Review
#1695426 Review #1695426 is a subjective opinion of poster.
Reason of review
Warranty issue