Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Lowes - Carpet and installation

Had carpeting installed in bedrooms and office last week. I am so impressed at the carpet quality and installation process. I have purchased carpeting from many different carpet companies over the years and have never been as satisfied as I have been with Lowes located in Albuquerque, New Mexico (Paseo Location). A good suggestion is this: Purchase the upgraded padding. It makes all the difference in the world. In all these years I never took advantage of that advice. Now that I purchased it this time, I understand what a difference it makes.....like walking on air! Thank you Lowes for a job well done!
View full review
Review
#1174591 Review #1174591 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Good quality
Resolved

Resolved: Lowes - BS Rebates

3.8
Details

Update by user May 31, 2018

After 5 months, several e-mails and resubmitting, I finally got my rebate. GEZ they did not make this easy.

Original review posted by user Jan 22, 2018

Due to past issues with Lowes, I was slowly coming back to them as customer service had improved. During Thanksgiving week of 2017 they advertised an 11% rebate on most items. Since they finally got their act together for our veterans discount I went ahead a bought a few things that could have waited. After sending in all the paperwork, I was informed that they were missing the needed info as to what was bought!!! One thing I tried to get thru their thick heads is most of these items were sent without an invoice so I printed the sale paper out of my online account, which I now find isn't good enough. It's my fault they don't send a receipt??? The paperwork I sent them had all this! I called and tried to get their F**up fixed but was shuffled between the rebate center and customer service with no resolution. I now firmly believe these rebate offers are a scam to hook and bait you into buying more product. Right now I wish I could rip those appliances out of the wall for a full refund and go to Home Depot where I've never had a service issue.
View full review
9 comments
Anonymous
#1442571

Menards has much better rebate system and they run it every other week ...

curl
#1442593
@Anonymous

I believe that. This spring I'll find out. Lowes is off my shopping list while this issue remains unresolved.

Anonymous
#1442624
@Anonymous

Menards doesn't offer rebates for on-line purchases either, only in-store purchases.

curl
#1442848
@Anonymous

Thanks for the info. Looks like Home Depot will be my main source per local stores.

Just had 2 purchases from them under their 11% theme, no problems. Everything handled very professionally unlike Lowes which IMO is a scam.....Lowes looses again.

Anonymous
#1436385

I’m going through the exact same nightmare. They don’t understand that when you order online THAT is the only receipt you get.

They told me customer service could emailMe a copy with an invoice number on it. No luck there either.

They can tell me the invoice number but not put it on an actual receipt. I am beyond upset.

curl
#1437474
@Mitsy

They do not make it easy. The short story is they've already lost over $1K in sales to Home Depot from me. if enough people get bit, more will go over to the depot or where ever.Lowes should be ashamed but in reality I think they don't give a damn.

curl
#1437477
@curl

The $60 or so they will probably screw me out of has already been lost by them from me going back to Home Depot.

Anonymous
#1423080

" now firmly believe these rebate offers are a scam to hook and bait you into buying more product"

It took you this long to figure out that rebates or discounts aren't there to benefit you but to benefit whoever is giving it to get more of your money.

"without an invoice "

How did you pay for the stuff?

Did you go into the store and do it?

Did they not give you a receipt?

Drrrrrrrrrrrrrr

curl
#1437472
@Anonymous

Very obvious you did NOT read in detail my complaint.

View more comments (8)
Review
#1174432 Review #1174432 is a subjective opinion of poster.
Service
Lowes Rebate
Cons
  • Being shuffled from one unit to another
Reason of review
Poor customer service
Loss
$60
Preferred solution
Deliver product or service ordered

Lowes BAD warranty

1.8
Details
We called lowes about 1 year old washer not working we had a 10 year parts warranty and paid for lowes service plan also for weeks we got told the service tech had parts but put us off and off . We call lowes over and over and they said the service comp that lowes sent was the problem . We call tbe service comp and they said they didnt have the parts . But lowes said tbey did .still waiting 3 weeks ! Any one want a yellow washer with LOWES Warranty on it ? There warranth plan is junk !!!!!
View full review
Review
#1174382 Review #1174382 is a subjective opinion of poster.
Product
Maytag Washing Machine
Reason of review
Warranty issue

Lowes in Hazard, Kentucky - APPLIANCES USED.

1.8
Details
In the past five years, I have purchased several items from the Lowe’s in Hazard, KY. I had always heard that Lowe’s is great for buying appliances. Boy, was I ever wrong. I purchased a dishwasher a few years ago and purchased an extended warranty plan. Ever since I had the dishwasher installed, the agitator or water dispenser has failed to stay connected to the dishwasher. I had several repairmen replace this item five different times. Finally, I resolved myself to the fact that this dishwasher was a piece of junk. When I contacted Lowe’s about this, they informed me that I was not on their records as having purchased an extended warranty. Luckily, I found my receipt showing the purchase. They still would not replace my dishwasher. I went back to Lowe’s because they are the only business in my town that sells appliances. When the men arrived to install my new dishwasher, they asked me how long I had this dishwasher. I told them five years. They informed me that my dishwasher was at least ten years old and that this model was not produced and sold anymore. They went on to tell me that when they remove an appliance from your property; which they charge the customer for, they are taken to the back of the store, cleaned up, repainted and sold as new appliances. That is why they are so anxious to take away old appliances. This was a practice that I have never heard of before. The Better Business Bureau should and will, be notified of this matter. By the way, if Lowe’s tries to deny any of this, I have a credible witness who heard the entire conversation and will reintegrate all these events if need be.
View full review
2 comments
Anonymous
#1421813

B.S.

Anonymous
#1421741

This has got to be one of the craziest things i have ever read on the internet. Good luck!

View more comments (1)
Review
#1173789 Review #1173789 is a subjective opinion of poster.
Product
Dishwasher
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Full refund

Lowes - Lowe's of Barbourville, WV is not safe for customers

1.0
Details
The Lowe's here has no security on Sunday's (when the store is full). On January 7, 2018, a very drunk man (probably high as well) charged to the front of the check out line and declared that he had waited long enough. He threatened me, my wife and several others who he had cut in front of. He was dirty and smelly and got right into my face. He pushed me back and indicated that he possessed a gun. So, as good luck would have it, the manager-on-duty was operating one of the registers. He said nothing to the drunken idiot and he didn't call the police or other managers for help. But he did choose to allow the drunk to check out first. I contacted the GM of the Barboursville, WV Lowe's and received a call from an underling telling me they were sorry I had to wait in line too long. Nothing was said about every customer in the store having their life put at risk by the inaction of the store management. I am certain that the Barboursville Lowe's is NOT SAFE FOR CUSTOMERS.
View full review
11 comments
Anonymous
#1422843

If you want money so bad get it out of the guy who pushed his way past. The store and employees are just as much of a victim as you think you are.

Now you seek to punish the business for something they had no control or liability on. Drag your mind and morals out of the hollow there Hill billy. Just be happy the business chose to handle the situation as they did. Had they attempted to intervene then that crazy could have done something really wrong.

But low brow mouthbreathers like yourself can never see the forest for the tree your illegal deer stand sits in......

your complaint like yourself is shallow and baseless. You should have called the police.

Anonymous
#1533292
@Anonymous

Nice call Princess. When will your "conversion" surgery be complete.

Anonymous
#1422833

OP:

Why do you want a $200 gift card from Lowe's for putting your life at risk?

Do you intend to go back to this location to use the gift card?

Anonymous
#1533539
@Anonymous

Lowe's has a nationwide network doofus.

Anonymous
#1421819

If you were so concerned why didn't you pull out your cell phone and call the police? Someone would have called if this situation was as bad as you say it was. You're just looking to scam them for a free gift card.

Anonymous
#1422008
@Anonymous

You are a liar.

Anonymous
#1422010
@Anonymous

You weren't there so you know nothing.

Anonymous
#1533293
@Anonymous

Yes, that was it. I was trying to get money from Lowes. You are way too smart for me.

Anonymous
#1421654

1. There is no security Monday-Saturday either.

2.

Your life is worth a $200 gift card? LOL

Just stay in the house.

Anonymous
#1533294
@Aswein

Hey, Aswein. Tell us about the name Aswein.

Anonymous
#1533542
@anonymous

*** wipe? Would be more accurate.

You should stay in the house. The nut house.

View more comments (10)
Review
#1173576 Review #1173576 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Life put at risk by management policies
Preferred solution
A $200 gift card for having my life put at risk.

Lowes in Spring Hill, Florida - Horrible customer service

1.0
Details
We ordered almost 4,000 in appliances from our local PCB Lowe’s. They have been paid for for two weeks, almost three. We were told everything was in stock. Well, three weeks later nothing has arrivied. They told me they would make an emergency delivery today. It’s after 2pm and nothing yet. When you call the store you never get anyone on the phone. If you do get to talk to someone you get four stories and nothings true. I will never ever no business with Lowe’s ever again. Please take my advice and shop local. I will never buy from a big box store again.
View full review
Review
#1173127 Review #1173127 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Customer service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes - 6 months interest free SCAM- Is a class action law suit needed?

Billing statement does NOT indicate what needs to be paid each month to avoid interest charges. It is NOT the stated MINIMUM balance on the statement. It is NOT stated anywhere on the bill that CURRENT purchases need to be paid each month like a regular credit card. THERE IS NO LINE ITEM FOR THIS. You have to review each purchase and FIGURE OUT which one was the promotion and which is not for each bill cycle. I only know this by reviewing each bill with customer(?)service. When I realized how duplicitous this is (after reviewing my second bill into using the promotion), I wanted them to convert the purchases (which were still in the normal first month credit cycle) to the 5% cash back and pay in full. Of course that was "impossible". How many have unwittingly been caught by this and paid interest on non promotional purchases? Financial fraud?
View full review
1 comment
Anonymous
#1423096

"Billing statement does NOT indicate what needs to be paid each month to avoid interest charges"

I don't know where to start with you.

6 Months Same As Cash means Pay It ALL off In 6 Months are you will be hit with interest charges.

If you don't want to pay it all on one day, do the simple math and break the payments down as you see fit as long as you're done before the 6 months are up.

Of course that was "impossible".

Of course it isn't.

This isn't to benefit you or anyone else who can't be bothered to read the terms of what they signed. This is to benefit a bank. Pro-Tip: Sounds like you're a little clueless at best or trying to get over at worst.

Do not buy anything you can't put cash on the counter for and you'll do just fine. LOL at class action lawsuit, the rallying call of the dead beat who doesn't want to pay their bills and wants something for little to nothing.

Review
#1172414 Review #1172414 is a subjective opinion of poster.
Product
Lowes Credit Card
Reason of review
Duplicitous billing
Preferred solution
make statement accurate or refund 5%

Lowes Flooring Installation

2.0
Details
I had laminate floors put in 10 months ago. One of the boards broke and overlapped another board. My son cut his foot on it walking through the house, and I called to have Service Pro's (Lowes installation provider) come look at it so we can have it replaced. The gentleman from Service Pro's puts a meter in my subfloor to detect moisture, and finds none. It read 4.7, which he said is normal. He got in my crawl space to look for moisture damage, and finds none. He tells me that the installer will be in touch with me to come replace the broken board of about 15 feet. I got a call today from Lowes saying that they will not be replacing my floors because of suspected moisture damage. That's the exact opposite of what I was told Monday. The installer never came and looked at them. The only pictures they even have are where flooring meets the wall, and where the flooring is broken. From those pictures alone, he apparently determined that moisture caused all of this. Not his 3 hour *** job on my floors. Real nice.
View full review
1 comment
Anonymous
#1535406

our 5inch wide also cupped! I need to redo the whole floor!

Review
#1172399 Review #1172399 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Cons
  • Bad warranty
Reason of review
Warranty issue
Loss
$1500

Lowes - VERY BAD RESULTS THAT WILL PROBABLY GO TO COURT!!!!!

I contracted with the LOWES in Somerset Pa. The contract was to install laminate flooring in several rooms in my vacant house. This contract was in late August 2015. The installer did not install until late October of that year. He supposedly considered himself one of the best!!! I could not be there to observe. I had to return to business & to sell my house in Florida. The installer was instructed to cut the laminate flooring outside on the deck. The installer took advantage of this situation and did what he pleased. The result of this installation was a mess. He concealed the sawdust & did not prepare the flooring properly by cleaning it. He installed the laminate flooring on top of the debris & Lowes did not send anyone to check the work. However, no one could possibly know what he did unless someone was observing. I was not able to move into my house until March 3, 2017. As soon as my wife and myself moved in we noticed a separation in the laminate flooring and sawdust coming up all over. We immediately contacted the representative who sold us this flooring. He witnessed the problem and took photos of this problem. The separation of the flooring was reluctantly repaired by the same installer, nothing was done about the sawdust. We thought that in time this problem would resolve itself. No such thing. We have been cleaning sawdust everyday that comes up from these boards at least twice a day!! We finally complained to Lowes in December 2017. They sent a contractor to assess the situation and it was concluded there is a mess underneath. Subsequently, Lowes from it's Central Production Office in Indiana has refused or denied my claim on the grounds there was only a one year warranty on labor. They are not even willing to negotiate to resolve this problem. They are in the wrong! I could not have know about this sawdust until we moved into the house. There is a discovery and concealment issue on the part of the installer. Lowes is not willing to pursue the issue with the installer and Lowes does not even contract with him anymore. My contract with Lowes was to have a quality workmanship and not the disaster we are encountering. After being a long consumer with Lowes and spending a lot money I will not ever again spend a dime with them again. If it warrants I will pursue this in a court of law, win, lose or draw. The only thing we wanted from Lowes was to correct this problem by removing the laminate and cleaning the mess underneath. Lowes guide yourself accordingly !!!!!
View full review
Review
#1172041 Review #1172041 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Bad quality

First & last time at lowes

I ordered a dishwasher,which was not in stock.the day before the install I had to call to see what time they were coming.i thought they should of called me.so the woman said 10am-1pm.well at 1:15 in the delivery day NOBODY.So I called to see where the guy was,they tried calling the install company,& they couldn't even get a hold of the installer.they left him a message & an email.i called back at 2:15.the company still couldn't get a hold of the installer.i told them to cancel the order & went down to the store & picked up my money. I was gonna work with them & asked if they could take off the $139 for the delivery & install.they said No.
View full review
Review
#1170509 Review #1170509 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue