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Lowes in Avondale, Pennsylvania - Issues with LG Washer

3.2
Details
I purchased an LG front load washer that did not drain all of the water at the end of the wash so Lowe's replaced it as it was within 30 days. The contractor delivered the new washer but evidently did not connect something correctly because water poured from the back of the washer flooding my laundry area. I called Lowe's and they aid they would have someone there the next day that they would call that evening to give me the two hour time frame for the next day. I did not receive the evening call but got one the next morning at 9:30am saying the person had vehicle trouble but they would call to give a definite time. No call by 2 so I called them. They said that they would be there between 3 and 5pm. No show or call so I called them at 6. They said that since this was an add-on I would be their last call by 8. No one showed up or called again so I called the next day. The next day I called the store and spoke with a manager. He said he would check with their contractor and give me a call back. Well, I did not get a call back from the manager so I called him again. Basically, I keep getting times when they are supposed show up show up and they just don't show or call and I still can't use my new washer. I'm pissed as I purchased my washer from Lowe's and not their contractor that delivers or installs the machine. Lowes should resolve this.
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Review
#1170375 Review #1170375 is a subjective opinion of poster.
Service
Lowes Washing Machine Installation
Pros
  • Price
Cons
  • Uncertain delivery time
  • Delivery people not showing up
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Lowes Free Delivery

Lowes - Salesman ordered wrong carpet

We ordered carpet and pad about a week before thanksgiving for our livingroom and bedroom. We were called by installers and was told they could do installation on December 19th. After installers pulling up our carpet they asked for me to check the carpet as they thought it might be wrong. I noticed that yes it was the wrong carpet for the livingroom and the the bedroom carpet was the right one. The carpet for both rooms was suppose to be the same. After speaking to manager at Lowes she said that they would tack down the carpet that was brought and they would order the carpet that we originally suppose to have . She said the process would take 2 weeks. In the meantime we had carpet that did not match our furniture we ordered in our livingroom and our carpet on our stairs was our old carpet because they had not pulled that carpet yet. But the right carpet was in our bedroom. We had to entertain family that came over for Christmas with this mess up when all we wanted to do was to have our house look nice at that time. It is now Janurary 16 and we still not had a call about our carpet. It will be 4 weeks tomorrow. I am so upset.
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Review
#1170367 Review #1170367 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Order processing issue

Lowes in Cotati, California - Uninformed delivery folks as it was contracted out to another company

2.2
Details
I ordered a refrigerator which took weeks to be delivered. Folks that delivered would not install with current water set-up (note that current set-up worked for the last refrigerator also purchased from Lowe's). Delivery company required a shut-off valve. I hired a plumber and had a shut-off value installed. Set new appointment. Times were constantly changed so that basically I sat home all day until a phone call at 5:30 - the end of the latest "delivery" window. Install guy indicated he couldn't come as they were in a big truck and there was a note on my order that said small truck. I assured him double tractor trails make it down our road and he said they would come over. They did not show or call. 2 days later I receive another recording indicating a new set of delivery guys would show up that day. When they arrived, they were surprised to know that they had to install a frig and not just drop off the water lines. I found that once Lowe's "sells" you, they no longer care what the service folks do from that point on. Poor customer service and unclear communication between sales and delivery. Won't buy from them again.
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Review
#1170364 Review #1170364 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Communication between sales and delivery company
Reason of review
Problem with delivery
Preferred solution
Price reduction

Lowes in Willow Grove, Pennsylvania - Sale really put us in danger

2.5
Details
Lowes sold us a samsung washing machine knowing that they were being recalled and then would not honor their promise to pay half for our replacement washer after samsung paid their portion. They had a very rude person call me who was not familiar with the deal the previous employee made on behalf of lowes and refused to honor it. I will never buy from lowes and I will tell every one I come in contact with to stay away from lowes their customer service is horrible from a company who put my family in danger by selling exploding washing machines!
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Review
#1170182 Review #1170182 is a subjective opinion of poster.
Service
Lowes Washing Machine Replacement
Cons
  • You went back on our agreement
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • Samsung Washer Recalled

Lowes - Poor customer service

1.0
Details
Have gone to a new Lowes Store in Wildwood The Villages. Very unprofessional employees. Groups of young folks hanging around talking and on their phones. None of them pay attention to you. If they can't even make eye contact how can they ask if you need assistance. Then there were a couple of older guys down my tools that were yucking it up, so was probably not work related. Could NOT get anyone to help me. This was during the week of the soft opening, but really, to be ignored. God forbid I need assistance. Yes, I am a senior and if I had shown that type of "dedication" in my first jobs I would have been out the door. Going to drive a little further to the Lowes on the old side of town or more than likely, Home Depot.
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1 comment
Anonymous
#1419134

You are shopping in a big box store, not a full service lumberyard or hardware store. They aren't going to ask you if you need help, you need to ask them for help if you need it.

You also stated it was during their soft opening which means that you are looking at a bunch of new hires that probably know less about what you are looking for than you do. If you are looking for great service stay out of the big box stores and keep to the local hardware stores and lumberyards.

Review
#1169808 Review #1169808 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Lack of customer service
Reason of review
Poor customer service
Preferred solution
get some managers on the floor until you straighten out your employees

Lowes - Be prepared to pay up front

3.9
Details
Had Lowes measure for carpet in a house that already has the old carpet and padding removed and hauled off. Additionally, there's not even a lamp to unplug because we have already moved everything out. The Basic installation for FREE includes moving furniture, removing/hauling off old carpet/pad, installation, including stairs. When we got our quote it had add on for carpet adhesive and additional labor for installation of carpet into "cove" of the sunken living room. I asked why it is any different than stairs and since there was no labor required for moving furniture or materials removal/haul off, why the extra $275 fee for cove install? The answer was "there just is". Also, you must pay full amount up front. We purchased carpet from a carpet store for a different home 16 months ago and we only had to put down 10%. We paid the rest to the carpet installer when we satisfied with the job. We've been burned too many times in our dumber years paying up front for work not completed...not doing it again!
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1 comment
Anonymous
#1535643

When dealing with carpet there are 2 different labor categories, standard ( Tack and pad) and glued. The promotion you referring to offers free "standard" installation.

What's not covered is consumables i.e. glue all contractors charge for consumables... I haven't seen the cove but it sounds like this area is either a pita to install or you are referring to carpet base mouldings. Carpet base is not standard wastes a ton of material requires skilled specialty labor and a lot of it...

if it's a pita it's an above standard labor charge because of the additional skill and time needed. So a standard install is dropping a new carpet on a basically level surface using padding and tack strips. Paying upfront. Paying %10 upfront is a good faith deposit for lack of a better way to say it.

Depending on the fine print either you or the installer can back out anytime. Leaving little to no debt to either party. For example half the job is done . Half the money is paid but the contractor walks because he doesn't like you...

everyone's even . Fair deal Lowes sells contracts and acts as a middle man. Backing out is not really an option for either party. It is very important to take your time before buying the contract and understanding fully what is included.

If you expect mill work but it's not in the contract.. it won't get done. It looks like there was a failure to fully explain the process and fine print on the part of the sales rep. This is a huge problem for lowes sales reps will...

and have promised customers unreasonable and at times impossible things, the reason for this is that their performance incentive is based not only on actual sales but also on assessments and quotes.

But they fail to explain the details and help educate their customer and attempt to push that off on laborers hired to complete the install. I hope this has been helpful.

Review
#1169709 Review #1169709 is a subjective opinion of poster.
Service
Lowes Flooring Installation Estimate
Reason of review
Pricing issue

Lowes - Ordered something drove 1/2 hour to get

Today I ordered a spiral Christmas tree online to be picked up at Bloomfield, CT Lowes. I clocked out of work and drove 1/2 hour to pick it up only for them to tell me they did not have it. After coming back to the office I tried to order it again and YES it would let me. When I asked at the desk how this could happen she told me it does sometimes. What kind of an answer is that??? I AM SO ANGRY and proceeded to contact the Customer Service Department, who called the store it even indicated online where the item was located. I do not understand how this could happen. For your information the order number 344528632, I look forward to hearing from you.
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1 comment
Anonymous
#1459693

Every time I've placed an order online for store pickup, I either get an email saying the order is ready OR the store will call me to say they do not have the item in stock at that location.Don't rely on what the inventory says is available as it is not "real time inventory" so is rarely if ever correct. The only way to be sure items are available is to see them with your own eyes.

Review
#1169432 Review #1169432 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Lowes in San Antonio, Texas - Bad experience!!!

I bought a lot of appliances from Lowe's like a Riding Lawn mower, stainless steel stove and refrigerator, top load washer and a weedeater, bought like 3 years warranty on all and when I have an issue with my stuff and call to report something wrong they can't find me in the system or they can't find my warranty, I'm having so much issues with my washer machine it got me sick. I paid CASH for everything almost $5000 and now I can't get no relief for one the receipt wore out to fast and I feel if I spent all my money there and I was suppose to be in your system why???? when I come or call in no one can find me. I'm hurt about all the business I did with you all and I can't get no satisfaction!
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Review
#1169276 Review #1169276 is a subjective opinion of poster.
Product
Samsung Electronics Washing Machine
Reason of review
Warranty issue

Lowes - Pathetic Customer Service - Rude, Messed up Delivery Dates

I ordered one refrigerator and washer/dryer and online it showed you will get your order in 7 days. I keep waiting and then they changed the date to 15 days then 1 month then 2 months. Customer Service is so rude and pathetic. I ordered the items in Thanksgiving time and now can't get the same pricing also. Never order Lowes from online because looks like online is disconnected from the physical store and nobody knows what to do for online orders. Whenever I call they just say waiting for Vendor and not even able to give me estimated delivery date.
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Review
#1169246 Review #1169246 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$1000

Lowes in Loganville, Georgia - Fridge over 2 months late

1.0
Details
Update: Fridge still has not arrived. Already on 3rd backorder date. More than 2 months late and management is of no help.
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1 comment
Anonymous
#1422048

You do know that Lowes doesn't manufacture the refrigerator don't you? It's the manufacturer that is backordering it.

If it's backordered Lowes has no real way of knowing when it will arrive. Most manufacturers deliver once a week from their warehouses. The only way the stores know there is a backorder is when the truck shows up with a packing list showing the backorder. Manufacturers aren't very good at communicating when the appliance will actually be delivered.

LG for example has a warehouse in Texas. If they run out of an appliance it has to come on a boat from Korea. Stock may be coming into the warehouse at any time but if it has to be manufactured you have the manufacturing time plus 3 weeks on the boat and another week to get from the warehouse to the store.

If the store really pushes and finds a customer service rep at the manufacturer who is willing to actually track the order they may get an answer in 3 or 4 days. The moral of all this is if you need an appliance right now don't buy anything that isn't in stock at the store or their own warehouse.

Review
#1168709 Review #1168709 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Problem with delivery