Lowes Reviews and Complaints
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Resolved: Lowes in Franklin, Kentucky - Bad business and protection plans
Update by user Jan 16, 2018
A full refund for the washing machine. I had emailed the CEO of Lowes and received a call from one of his assistants and she took care of it all.
The check came today so the company did do what they said. Just the protection plan people that were stonewalling me.
Original review posted by user Jan 02, 2018I bought a GE Washer and Dryer in August 2016 since then it has constantly not spun the clothes out. I called the protection plan and they have send 4 different technicians out and no one has fixed as yet. The latest one was out of Clarksville,Tn AV Repair Specialist who came out and listen to the washer but did not test anything. He said he would order a new motherboard and a sensor along with a valve. He gave me a paper with the companies phone numbers which no one answers. My last contact with the protection plan people was a disgrace as the supervisor was nasty. I have contacted the BBB but doubt if anything will come of that. I have to go buy a new washer as we have been without now a month.
- Supervisor on the phone was nasty to me
- Protection plan is worthless
- Evidently the so called specialist are not so
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