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Samsung Washer And Dryer Review

4.1
Details
First and last time I order a product online. At check out it says someone will contact me to set up a delivery time. Instead, Randy called with an attitude telling me "So do you not want the washer and dryer anymore? We have stuff to do" and continued being a complete *** through the whole 8am call making me feel like spending my money at Lowes was an inconvenience for him!
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Review
#881595 Review #881595 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes Customer Care Review

4.4
Details
Lowes has great products but terrible customer service. I waited over 30 minutes at one of the customer service desks but no one came and helped me even though it was being announced throughout the store. I am definitely not planning on heading back anytime soon.
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Review
#872379 Review #872379 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Du Bois, Pennsylvania - Rescue it

3.5
Details
Lowes - Rescue it
Lowes - Rescue it
Bought several cans, wish I hadn't ! Within in 6 months it started to peel . Some came off in big sheets, now the front porch is blistering up, looks like bubbling, now it's peeling too, in huge pieces.Company said they'd refund me price of can....what about the labor ?? Please don't buy this ! Now I have to scrap all this off, money and time wasted on a product that didn't hold up. And PLEASE I need included in the lawsuit ! I not only this this to front porch but back deck, steps ect....Very disappointed in this product.Do NOT buy this product ! I want to be included in the lawsuit !
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1 comment
Anonymous
#1189571

Lowes wouldn't do anything, told to contact mfg.

Review
#871834 Review #871834 is a subjective opinion of poster.
Product
Olympic Paint And Stain Rescue It Wood And Concrete Paint
Cons
  • Very poor warranty service
Reason of review
Warranty issue
Loss
$1000
Preferred solution
joining lawsuit
Tags
  • Fake Warranty

Lowes - Customer Care Review from Orland Park, Illinois

4.2
Details
This is not a complaint, instead it a compliment. Today at atore #1828, employees Robert, Connor, and Sergeo But especially Robert went above and beyond to help assist me before, during and after my purchases. I tried locating a district office number, but unable to find one. I just wanted someone to know how great they were to me as a customer.
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1 comment
Anonymous
#1725542

Robert should be made president of the company. He is just what this company needs to fix all of the problems that Lowe's has been experiencing. Finally, someone with some Connor sense to run things!

Review
#871422 Review #871422 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes Staff Review from Downey, California

3.7
Details
Very bad customer service today s1501cc1 1620145 I'm 71 years old my daughter is 48 As we were loading 10 15.7 pavers & 5 15.7 X 7.7 two 2 of your staff did not come and offer us help. NOT UNTIL we were almost done loading our cart. Cart was very heaving to push to cashier which again they did not offer help. I told them I also need some cinder blocks. All they said is. Tell the cashier and they will ring it too and I can walk to the other side of the store to pick them up all I have to do is show them my receipt this was my 2nd trip to lowes in the past 2 days. At one time I thought lowes had much better customer service than Home Depot. Well it looks like its back to HD Dorothy Santillan A very disappointed customer.
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2 comments
Anonymous
#1140356

You probably shouldnt of posted your full name...

We found you on FB. Black coat, and black sunglasses.

Only question I have for you, is at what point did you ask for help!?

I'm sorry, I forgot, we as your retail slaves are suppose to read your mind, and just know that you will need help.

Should they of offered... Yes.

Should you of asked...

Yes. I forgot your sin isnt as bas as ours

Anonymous
#1139943

What are you going to do when you get home? If it is so hard to get them in a cart and to your vehicle how are you going to get them out of your vehicle and to your work area?

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Review
#822653 Review #822653 is a subjective opinion of poster.
Cons
  • Help from employees
Reason of review
Poor customer service

Weber Grill Review

3.7
Details
Bought a grill and got free delivery. Windows was noon to 4. It is now 610pm and they just called saying they will be here in a half hour. Would have been nice for them to call at like 330 and let us know they would be 3 hrs late.
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Review
#822183 Review #822183 is a subjective opinion of poster.
Pros
  • Products offered
Reason of review
Problem with delivery

Lowes in Boise, Idaho - Veterans discount

4.0
Details
Why isn't an Idaho drivers license with Veteran on it not accepted at Lowes? A DD-214 is required at the DMV to get the word Veteran on it. A Veteran's discount would be a nice jester for Veteran's. I do a lot of shopping at Lowes they have about everything that i want, The help is very friendly and go out of there way to help you get what you want. I live closer to Home Depot but prefer Lowes to shop at. Please take into consideration a Idaho Drivers License as valid ID for discount. Jerry E-mail: jposcar@live.com
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3 comments
Anonymous
#1200322

Military Discount...The policy is crystal clear....Veteran's get the discount x3 per year just like most other businesses that offer discounted meals or free meals, ect for vets....your dd214 or veteran on your drivers license will not allow you to shop tax free on the bx/px in order to shop there you need a valid retired id or active duty id (not expired) Lowes is just matching what the bx/px offer..... Your VA card unless it says Service Connected, you are not entitled to a military discount!!!

Health Care enrollee or VA employee does not get a discount

Lowe's established the 10% Military Discount to support the men and women who are currently serving our country in the Armed Services1 and to honor retired veterans and VA recipients.2 This 10% discount is also extended to the immediate family3 of those who are currently serving, retired veterans or VA recipients.

To qualify for the Everyday 10% Military Discount, you must:

Be currently serving in, or retired from, a qualifying branch of the Armed Services or be the immediate family member of someone who is and have a valid military ID card.

Or:

Be a veteran who receives VA benefits and have a valid Veteran Identification Card (VIC). We honor all veterans on three specific holidays: Memorial Day, 4th of July and Veterans Day. During these three holiday weekends, we extend the discount to all veterans who served honorably and who present a valid Form DD214 or other proof of service. The Lowe’s Military Discount is extended to the veteran community on these three holidays only.

The Military Discount must be used on personal purchases only and cannot be used for Lowes.com or LowesForPros.com purchases, previous sales or the purchase of gift cards or services including product installations. It cannot be used with any other offer, coupon, promotion, discount, Lowe's Price Guarantee or any special price program such as QSP. Offer is not redeemable for cash and is nontransferable and cannot be combined with any manager discretion price adjustment or any Lowe’s credit discount offer, such as but not limited to, Lowe's Consumer Credit Card 5% Off Every Day discount.

Maximum discount allowed is $500 per person per day per transaction. 1 Armed Services: US Army, US Navy, US Air Force, US Marine Corps, US Coast Guard or the National Guard and who are in active, reserve or retired status 2 Retired Veterans and VA Recipients: Veterans who have retired after 20 years of service and/or those who receive VA Benefits 3 Immediate Family: Spouses and/or dependent children (up to 18 years old This can be confirmed on Lowes website stop harassing employees if you don't the policy DON'T ASK

ransom
#1142403

I am a veteran, my brother is a veteran and our Dad fought in the Battle of the bulge in World War II. NONE of us feel we are owed free stuff or discounts from anyone.

Especially now days when we have all volunteers in the service.

You joined of your own free will and you get a pay check.

It's fine if a company wants to give you stuff but they sure don't owe it to you.

Anonymous
#1143728
@ransom

Thank you and your family for their service. It's great to see vets that don't feel everyone owes them for their service.

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Review
#816352 Review #816352 is a subjective opinion of poster.
Pros
  • I liked nate in bathroom fixtures
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
3.8
Details
About seven years ago we bought enough lumber to build a beautiful staircase down to our dock, used ground contact wood, even though it did not touch the ground. We worked sun up to sun down for weeks. We made sure everything was perfect. It is totally rotten and we...
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3 comments
Anonymous
#1468084

I built a deck out of this wood about 8 years ago and it has rotted to the point that a visitor put her foot through it. I am replacing it with pressure treated wood form Home Depot.

This is very time consuming as I have to get the paint out of the screws so I can back them out to remove the rotten wood I bought at Lowes.

I will NEVER buy anything at Lowes again. As far as any guarantee, I don't have any receipts from 8 years ago

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Review
#813267 Review #813267 is a subjective opinion of poster.
Cons
  • Wood quality
Reason of review
Bad quality
Loss
$1200
Tags
  • Poor Products

Lowes in Birmingham, Alabama - Impossible to speak to a human!!!

3.8
Details
I opened a lowes credit account and I never got a card. I called them back in October and they told me that my card would ship Dec 22. Yes, two months after I called! I still haven't gotten my card!. I've tried to call them but it's impossible to speak to a human at lowes customer service or lowes consumer credit. The only time I got through to lowes consumer credit it sounded like the agent put me on mute and then hung up two min later. Having been completely unable to speak to anyone at Lowes consumer credit I tried calling lowes customer service. Held for 15 min and never spoke to a human!
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Review
#800264 Review #800264 is a subjective opinion of poster.
Product
Lowes Credit Card
Reason of review
Poor customer service
Preferred solution
Lowes to improve their customer service and I want my credit card sent to me so I can use it.

Lowes - Rude Employees

4.0
Details
The products that I have purchased from Lowe's are fine. However, the employees need a curse on "How to win friends and influence people." Lowe's employees are rude and unprofessional, they grunt replies when asked a question, or don't reply at all. Any product that Lowe's carries, I suggest that you try to purchase it from a company that will appreciate your business, Lowe's does not appreciate your business. Any local Lowe's store I have had dealings with and this includes their corporate office has been dismal. I guess it will take Home Depot or another like store moving into the area before they appreciate their customers and provide them the service they deserve.
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Review
#783089 Review #783089 is a subjective opinion of poster.
Pros
  • Products
Cons
  • Employees
Reason of review
Poor customer service