Mark Y Gnd

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Verified Reviewer
| map-marker Springfield, Ohio

Extended Warranty. More Like Extended Headache!!!

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Filed a claim for a dead Samsung dishwasher. They said a tech would be out in a week. A day later, the tech advises they cannot come for THREE weeks just to diagnose the problem. Not fix it, just diagnose the issue. Lowes claims they don't have any service providers available. They're a national company. Do better, Lowes, do better.
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Loss:
$250

Preferred solution: Full refund

User's recommendation: Do not buy the extended warranty!!!!

Anonymous
map-marker Woodhaven, Michigan

Humus/Peat bags full of weeds.

Lowes - Humus/Peat bags full of weeds.
My flower gardens became weed gardens after top dressing them with bags of peat/humus bought at Lowes in Woodhaven. This is the final step in my gardening after the cottonwood falls but this year I had to start all over at the end of June pulling more weeds that I even had in the spring, including another container of Preen. Not a happy camper.
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User's recommendation: None on humus

Eddie S Bll

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Verified Reviewer

Ripping off customers

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I was going to order a pair of pliers for 34.95 and they only offered delivery for 100 dollars .That is beyond stupid it is stealing from people.
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Cons:
  • Thievesliars
  • Thieves

Preferred solution: Let the company propose a solution

User's recommendation: Boycott this business and put them out of business.

1 comment
Guest

When you have items in your cart they will show you the options you can use to get your items. You can pick up at store, ship to home or delivery.

If ship to home was available the item could have been shipped from a warehouse at a much lower price if that option were available for the tool in question.

If not and the only offered store pick up which is free or delivery the delivery would come on the same truck used for other deliveries like deck and shingles at a much higher fee. If you don't want to pay that fee don't make the purchase or choose a tool with a ship to home option.

reba r Fri
map-marker Centre, Alabama

Trying to get service

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I recently bought a riding lawn mower from Lowe's. I've had it 3 months and haven't been able to properly mow my grass yet. Belt keeps falling off and breaking. I have an extended warranty and am at this time trying to get it fixed. I have now been on hold for 1hr and 15 minutes. Early today I was on hold for over 50 minutes before I gave up . I called Lowe's and was to to call John Deere . They informed me I had to call Lowe's at the same number I called before (1-888-77- LOWES. I am still on hold. I hate to think their products are so bad that their lines are this backed up. Thank goodness there's a Home Depot in my area. They will now be getting my business. STILL ON HOLD
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Loss:
$299
Pros:
  • Variety of products
Cons:
  • Being treated like my time is not important

Preferred solution: Let the company propose a solution

User's recommendation: Shop elsewhere

RODGER W

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Verified Reviewer
| map-marker Deland, Florida

Safety

You run TV ads all day long about how you are concerned about peoples "Safety".

However, when I shop at your Deland Fl. store I am amazed at all the people who do not wear face masks. I have inquired twice at your stores office at that store and was told that "YOU" can not make people wear a face mask.

However the city officials of Deland Fl., Orange City Daytona and Newsmynra have all mandated it as a requirement and in fact your stores have a poster on the front door saying just that.

But no one is enforcing this mandate and YOU say that you are concerned about our safety.

I realize that you do not want to lose a sale and that you do not want to anger a customer, so to make that happen you are placing all the rest of us in danger.

If your employees and managers are afraid to confront those BREAKING THE LAW then why do they not call the police????

Here is another idea.....Hire me to stand at the door and "insist" that customers FOLLOW THE LAW and if they refuse "I" will be glad to call the police.

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Pros:
  • Convient
Cons:
  • To big to shop in

Preferred solution: Post someone at the front door to tell all people not wearing masks to do so or they are not invited to come in.

6 comments
Guest

A business cares about being sued by the family of any employee who is harmed when trying to enforce the mask rules while at work. So, unless the area where the store is located has passed laws and penalties on businesses for not complying, most of them are encouraging, not enforcing mask mandates.

Guest

The police could consider this a civil matter, Not a criminal matter. So, the police May Not want to enforce civil matters.

Guest

I understand your frustration. However, the police may charge any business that calls them to enforce a mask policy.

Most likely Corporate has to approve their calling the police. So, the store employees & store management’s hands could very well be “figuratively” tied.

Guest
reply icon Replying to comment of Guest-1905058

Actually, it is not frustration but it is concerned anger. We are in the middle of a virus pandemic where the result can be death. That right there means we ALL should follow the Law as it is given to us to do and NO ONE is above the Law IMHO.

Guest
reply icon Replying to comment of Guest-1905210

Then Call the police yourself when this happens

Guest
reply icon Replying to comment of Guest-1905210

Since you are angry, Call the police yourself when this happens

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Anonymous
map-marker Shelby, North Carolina

Purchase of Samsung dryer on June 20

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Our Roper dryer, also purchased from Lowes some 10 years back, stopped working on June 17. We thought about it, age and all other things considered, decided to buy a Samsung to match our washer, also purchased from Lowes.

Looked on the internet, found one that we liked and decided to go to our local store, Shelby, NC and buy one. Lady in appliances told us she could have us one in seventeen days. We thought about it and decided that wasn't too bad, and opted for the installation and haul away. July 6 came and I took off work to wait for them, nothing happened, no call, no nothing?

I went to the store and asked the appliance lady, what? She said that they didn't have it yet, probably schedule it for Wednesday! Same result....On Thursday afternoon I called again and got a lady that she would call Samsung and get back to me! Same result.....On Friday I called and held on the phone system in a cycle of dial # for appliances, dial# to speak to an associate, for an hour and a half, then finally I got a lady in appliances who again informed me that she would call Samsung, I then told her that I heard that yesterday and let me speak to the store manager and she transferred me to somebody and I asked if he was the store manager, NO!

after which he told me the lady said that Samsung was shipping the dryer on Saturday and it would be ten days til it arrived and would be installed ten after that! After that, I got a large glass real cold ice water and anticipated how my wife was going to react to that and decided against that option. I called appliances back and told them to cancel the d____ order as nicely as I could.

And then today I get a bill from Synchrony bank for the dryer that I don't, don't want, and may never ever buy anything again from your company. There's bad customer service but this is totally unacceptable!

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1 comment
Roger w Bxa

Same experience, use reputable retails, Walmart, Costco, Home Depot

Debbie K Vdg
map-marker Springfield, Ohio

Continual delay of delivery

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On Wednesday evening, July 9, 2020, I went to the Lowe's Ontario store # 0264 to look at the Husqvarna YTH24V54 24-HP V-twin Hydrostatic 54-inRiding Lawn Mower. After discussing features and durability out in the 90+ degree sun for 30 minutes, we decided to purchase the mower. We were told it would be delivered on Friday, July 10th. We received a long, automated phone call on Thursday telling us to expect delivery between noon and 4pm. On Friday morning, I was contacted by Lowes and told that the mower had a flat tire, but they were expecting 2 more on Saturday and they would ready one of them to deliver on Sunday, 7/12/20. On Saturday evening, I received the same long, automated call that our delivery would be made on Sunday morning between 8:30 and 12:30. No Show, No Call. I contacted Lowes at approximately 1:00pm to find out what was going on. After being transferred 4 times and speaking with 5 people, a young man insisted that the mower now had 4 flat tires and could not be delivered until Tuesday. REALLY???? You had 3 mowers on Saturday (and, yes, I had checked the inventory update on Saturday) and all 3 of them had 4 flat tires!!! Really???? But what I did notice when I checked inventory today, is they have 1 in stock and the price has gone up $100.00. Coincidence??? I don't think so. I don't know what is going on with Lowe's but their customer service has obviously become very sub-standard. I have spent a lot of money at Lowes over the years. I have purchased all my tools, wood, etc there for a long time. Purchased my last 2 mowers there. Needless to say, I cancelled the order with Lowe's, called my credit card company and told them I was cancelling, and Lowes' have lost a lifetime customer. But, I am sure that as big as they are, it doesn't matter if they lose 1 customer who has spent literally thousands of dollars in their store.
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Preferred solution: Full refund

User's recommendation: Do not buy at Lowes unless you can walk out the door with it. Shop elsewhere.

1 comment
Machele Imf

Wander on over to your local John Deere dealer and find and buy a new John Deere. I have never thought it a good idea to buy any brand of riding mower from any of these big box stores to begin with.

Home Depot sells John Deere as does Lowes, but when you buy from a local dealer, you will get good service when you need it. Those who buy the mower from a big box store do not come first when they need service.

Build up a relationship with the dealer and they will treat you well. I have had John Deere's for many decades and, from experience can say they are better and more reliable than any others.

Featured
Anonymous
map-marker Gaffney, South Carolina

Complaint

Lowes - Complaint
I am a retired U.S. Coast Guard officer. Visiting 2 Lowes locations today, Memorial Day, it was nice to see a special dedication to the Army, Navy, Marines and Air Force. However, the Coast Guard, the remaining military service, was forgotten by Lowes. I spend thousands at Lowes each year and this is a definite insult. Is the service of the Coast Guard considered insignificant by Lowes? NO EXCUSE!!!
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1 comment
Guest

They don't give discounts to police officers, fire fighters, EMT's or teachers either. They should either give "discounts" to everyone or just plain stop giving discounts at all.

Anonymous
map-marker Raleigh, North Carolina

Poor customer service and did not receive product

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Ordered two gazebos totaling over $3K on 8/24/20. Were supposed to be delivered 9/3/20. Never got them. Called repeatedly to Lowes for an update. No one could tell me anything - not when or if I would get them. The first two reps wouldn't even try to help me. The last one did try, but could not help me so I ended up canceling the order and bought off Amazon. Received the gazebos at my location in three days. STILL have not gotten any response from Lowe's.
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User's recommendation: Do not buy online from Lowes

Anonymous

Customer dissatisfaction

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Special ordered a standard slider, was asked 5 times which way it opened and explained a left to right opener is what we needed. We also ordered a pantry door.Since it was a special order would take 2-3 weeks which was ok. When the pantry door arrived it was not wrapped very well and was filthy, when we went to install also was bowed a little and had a few knicks in the door. When we got the old slider out and was ready to install, we noticed it was NOT a left to right but just the opposite. We contacted the local store and finally got a hold of someone who said oh it is generic and you just had to reverse everything. The rail on bottom, the slider, the locks and handles. We said if they are generic why did they special order and ask 5 x what way to open?? Reversing the door was not easy and took a heck of a long time....really frustrating. NO explanations about if they are generic why not tell us when purchasing.
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Loss:
$50
Pros:
  • Price
  • Close to home
  • Veteran discount
Cons:
  • Poor quality of delivered product
  • Some not all very unqualified sales people

Preferred solution: Price reduction

User's recommendation: When purchasing a slider, ask if it is generic because a real hassle to switch

Lawrence S Mif

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Verified Reviewer
| map-marker Waveland, Mississippi

Unsatisfactory delivery schedule

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On 2 July 2020 a storm fried the electronics in our refrigerator. I went to the Lowes a mile from our home in Waveland, MS, on 3 July. A refrigerator was found in the warehouse that would meet my needs. But, they couldn't deliver until 25 July. I asked if there was insufficient drivers. No, they were down to one truck. I noted that previously they would rent a truck to insure deliveries were punctual. No longer. So, my wife (who is disabled and in a wheel chair) and I (who keep my insulin for diabetes refrigerated) are using ice chests for almost 3 weeks because Lowes is too cheap to rent a truck. What kind of customer service is this? A friend offered his truck so I could pick up the refrigerator but I am 74 years old and have Parkinson.
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Pros:
  • Used to have competent and friendly employees
Cons:
  • Disorganized and general absence of concern about customers

Preferred solution: Let the company propose a solution

User's recommendation: If able, go somewhere besides Lowes. When they put in their current CEO, quality dropped like a rock.

2 comments
Guest

There surely has to be another store you could have gone to to arrange quicker delivery. Why put up with poor service?

Guest
reply icon Replying to comment of Guest-1890049

We live in Waveland, MS and we have no other convenient choice. Both my spouse and I are disabled and I am unable to make the 30 mile trip to another store offering appliances.

In our case, it isn't incompetency of the general employees but instead the management. I worked at this Lowes for 6 years some years ago and saw changes in management that have resulted in poor service. Previously they had two trucks or rented a truck if one was out of service. Now they are just using one truck and 3-plus weeks behind in deliveries?

They need to be responsive to customers they are supposed to serve. I was informed they have the drivers; they don't have the equipment and the head of the store is more concerned about his bonus than service.

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Anonymous

Failed to refund $800.00 for a portable Generac/Lumberton Store, NJ

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Purchased a Generac portable generator from Lowes;, paid cash. The receipt states that the outdoo rpower equipment could be returned within 30 days Brought the generator home, had to cut the 700 poud generator out of the box because I could not lift it out of the box. Set the generator up according to the manuel and the generator would not turn on. There was no spark to the generator. Went to take it back after four days and Lowes; said they would not take it back and gave no explanation. They did say it had to be returned in the box. How do you lift a 700 pound generator out of a box???? You can't. They refused to refund my money. The so-called Store manager was addament and insistent that they would not refund my momey. Now stuck with a portable generator that doesn't work and scammed out of my money. several of the contractors that I tried tio use to service the generator said they no longer contract with Generac because Generac does not honor their warranty and willl no longer work for them. Lowes' is in cahoots with failed companies like Generac. their 100% customer satisfaction sales pitch is a lie. They could have refunded my money and returned the defective product to Generac. But it is easier to stiff the customer then to do the right they with defective products. They will never have to worry about stiffing me again for anything. Corporate Crooks.
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Loss:
$852

Preferred solution: Full refund

User's recommendation: I would never recommend them to anyone until they refund my $800.00.

Milton R Mpb

SEVERLY DISRESPECTED BY LOWES IN WRONG INFORMATION GIVEN TO CONTACT 1-80*-445-**** TO ENROLL FOR VETERAN DISCOUNT AND AFTER WAITING ALMOST 40 MINUTES THEN I WAS TOLD TO GO ON LINE AS A MUST AND AFTER

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9/3/2020 AFTER ALL THAT FRUSTRATION HUMILIATION AND GOING ON LINE AND PROVIDING ALL REQUESTED DETAILS THE SITE WOULDN'T ACCEPT OR PROCESS MY DD-214 TO SHOW MY HONORABLE DISCHARGE !! IF LOWES WISHES TO RETAIN OUR MANY YEARS OF SUPPORT OF LOWES , LOWES WILL ARRANGE FOR ME TO BRING MY DD-214 TO MY CROSSVILLE TN. STORE AND COMPLETE THE PROCESS FOR MY VETERAN'S DISCOUNT AND MY LOWES CARD OR WE WILL HAVE TO CONSIDER SEPERATING FROM ANY RELATIONSHIP WITH LOWES AT ALL IN ANYWAY !! MILTON RUBIN - msrfile@***.com 931-788-**** TRAININGENVIRONMENT WORLDWIDE CORPORATE SEREVICES AT THE MINIMUM I EXPECT A RESOLUTION CONTACT FROM LOWES AS SOON AS POSSIBLE !!
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Preferred solution: Deliver product or service ordered

1 comment
Guest

Bye.

Kathy B Dvz

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Verified Reviewer
| map-marker Gonzales, Louisiana

Lowe's extended protection plan (warranty) for large appliances is deceptive

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I bought a Whirlpool french door refrigerator from Lowe's in 2016 along with a 5 year protection plan. It has been 4 years now since my purchase, and every year I have had to call about the same problem: -ice forming in the bottom freezer along the sides, back and top. It gets so thick that it becomes difficult to close the door properly. Today was the 5th service call that I've had to make since purchasing the refrigerator, averaging 1 or more complaints per year.The last 2 times I have asked them to replace the refrigerator, and give me a new one..They've refused to do this, stating that a covered item must have 3 service calls in the same year to be eligible for replacement. They offered to send me a copy of the "fine print" which I declined. I called their warranty a piece of "sh..." and was threatened with being hung up on for cussing, and then the customer service representative said "you're the one who purchased the warranty". A customer buys this type of warranty thinking that if it's a lemon it will be replaced. The customer is duped, deceived, trusting they will be guaranteed replacement of a covered large appliance item that breaks down regularly once or twice a year proving to be a lemon. They get you with their "fine print" B...S... -I am very disappointed.
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Pros:
  • Generaly friendly and helpful sales staff
Cons:
  • Deceptive large appliance warranty

Preferred solution: Replace the refrigerator

User's recommendation: Stay away from Lowes extended appliance warranties, and don't buy a Whirlpool French door refrigerator.

5 comments
Guest

I work at Lowes as a cashier and I hate selling the LPPs. My front line department supervisor makes me sell them, and he doesn't know how to sell them.

He says to me to tell the customers that the LPP will replace your product for FREE if it breaks down. I read the fine print (as I'm going to school to become an accountant) and it never ever states that.

At my other retail store, I worked with handbags, and the company had a "product knowledge" book that detailed every collection in the store we carried or used to carry as well as listed the care and cleaning. It seems to me Lowes should take a page out of Dooney & Bourke and make a product knowledge book for their CCs and LPPs.

Guest
reply icon Replying to comment of Guest-1890118

Thank you! That was a great observational comment, and carries more weight since you've seen first hand what I am talking about, you being an actual Lowe's employee who has dealt with this very issue.

These deceptive warranties and sales practices are harmful to the consumer, and are meant to protect the company that issues the warranties by blaming the customer. It's all about greed and profits at our expense.

Guest

Your problem that you, as a consumer failed to read the warranty and what it covered. We all know what happens when you assume things.

Kathy B Dvz
reply icon Replying to comment of Guest-1884367

No one reads the fine print on a warranty. Hiding little rules to get out of paying for a warranty is a deceptive practice that you expect from lowlife *** little companies that rip people off.

Not a big well known business like Lowe's. For you to even post that comment shows me what an absolute Jack *** you are.

Kathy B Dvz
reply icon Replying to comment of Kathy B Dvz

In reality, when you are in the process of purchasing an appliance and step up to counter to pay for it, the sales clerk offers you the option to purchase an extended warranty with the promise that "it covers everything - if anything goes wrong they will fix it, and if it's a lemon they will replace it". The unsuspecting customer has no reason to doubt that her statement is not true, or that Lowe's is a company that would misrepresent itself.

The customer is not handed a warranty to read at the checkout counter. You are expected to pay immediately for the entire purchase and the warranty on the spot, usually with a line full of people standing behind you.

So when things go south with your appliance and you call on the warranty to replace the item, Lowe's unfairly blames the customer for not reading the fine print. It's a cop out, and we all know it.

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Robert K Pup

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Verified Reviewer
| map-marker Hatfield Township, Pennsylvania

Protection Plan Ripoff

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We experienced a power outage during a thunderstorm in June 2020. When the power came back 3 days later, our 2-year-old Whirlpool washing machine was dead. An electrician told us that we had a power surge. We went to Lowes to replace and they told us that we had the 3-year Assurance plan and to file a claim since it was covered. I called the service number (1-hour hold) and explained the situation to the rep and she set up an appointment for service. The appliance serviceperson came and inspected the washer and told me that a board was burnt out and required replacing. He would order the part and would come back in a week. The next day I got a call from the serviceperson stating that the protection plan office refused to authorize the part purchase. When I called the office, I was told that although a power surge is covered, lightning is considered an act of god and is not covered. I told her that my house did not have a lightning strike. She said that the repair report said that the surge was caused by a lightning strike. I told her that it is impossible for the repair person to say why the surge occurred, only attest to the damage caused by the surge. She could not comprehend that so I asked to talk to her supervisor. She told me that he was not available that day, but could return my call the next day. She stated that neither she nor her supervisor had the authority to reverse the decision anyway. I then asked to speak to someone that had that authority and she said that they don't take calls, only the reps do. How screwed up is that system!!! And as expected, the supervisor never did return my call. So, we purchased another washer and another appliance from Lowes, but did not, and will not ever take the extended warranty. They are an unethical organization with a dysfunctional system.
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Loss:
$701

Preferred solution: Price reduction

User's recommendation: Don't Buy!!!!

2 comments
Guest

Your warranty Is Not with Lowe’s. So why are you complaining to them? Complain to the vendor offering the warranty instead.

Robert K Pup
reply icon Replying to comment of Guest-1879938

Wrong! As I had stated in my message, the Advantage team has created a dysfunctional system that their decisions cannot be discussed with the decision makers.

I bought the protection plan at Lowes, on the recommendation of Lowe's employees, and I hold Lowes 100% responsible for not meeting their obligation. You are responsible for what you endorse/sell!

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