Lowes
Reviews and Complaints
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Verified Reviewer | Springfield, OhioExtended Warranty. More Like Extended Headache!!!
Preferred solution: Full refund
User's recommendation: Do not buy the extended warranty!!!!
Humus/Peat bags full of weeds.
User's recommendation: None on humus
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipping off customers
- Thievesliars
- Thieves
Preferred solution: Let the company propose a solution
User's recommendation: Boycott this business and put them out of business.
Trying to get service
- Variety of products
- Being treated like my time is not important
Preferred solution: Let the company propose a solution
User's recommendation: Shop elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Deland, FloridaSafety
You run TV ads all day long about how you are concerned about peoples "Safety".
However, when I shop at your Deland Fl. store I am amazed at all the people who do not wear face masks. I have inquired twice at your stores office at that store and was told that "YOU" can not make people wear a face mask.
However the city officials of Deland Fl., Orange City Daytona and Newsmynra have all mandated it as a requirement and in fact your stores have a poster on the front door saying just that.
But no one is enforcing this mandate and YOU say that you are concerned about our safety.
I realize that you do not want to lose a sale and that you do not want to anger a customer, so to make that happen you are placing all the rest of us in danger.
If your employees and managers are afraid to confront those BREAKING THE LAW then why do they not call the police????
Here is another idea.....Hire me to stand at the door and "insist" that customers FOLLOW THE LAW and if they refuse "I" will be glad to call the police.
- Convient
- To big to shop in
Preferred solution: Post someone at the front door to tell all people not wearing masks to do so or they are not invited to come in.
Purchase of Samsung dryer on June 20
Our Roper dryer, also purchased from Lowes some 10 years back, stopped working on June 17. We thought about it, age and all other things considered, decided to buy a Samsung to match our washer, also purchased from Lowes.
Looked on the internet, found one that we liked and decided to go to our local store, Shelby, NC and buy one. Lady in appliances told us she could have us one in seventeen days. We thought about it and decided that wasn't too bad, and opted for the installation and haul away. July 6 came and I took off work to wait for them, nothing happened, no call, no nothing?
I went to the store and asked the appliance lady, what? She said that they didn't have it yet, probably schedule it for Wednesday! Same result....On Thursday afternoon I called again and got a lady that she would call Samsung and get back to me! Same result.....On Friday I called and held on the phone system in a cycle of dial # for appliances, dial# to speak to an associate, for an hour and a half, then finally I got a lady in appliances who again informed me that she would call Samsung, I then told her that I heard that yesterday and let me speak to the store manager and she transferred me to somebody and I asked if he was the store manager, NO!
after which he told me the lady said that Samsung was shipping the dryer on Saturday and it would be ten days til it arrived and would be installed ten after that! After that, I got a large glass real cold ice water and anticipated how my wife was going to react to that and decided against that option. I called appliances back and told them to cancel the d____ order as nicely as I could.
And then today I get a bill from Synchrony bank for the dryer that I don't, don't want, and may never ever buy anything again from your company. There's bad customer service but this is totally unacceptable!
Continual delay of delivery
Preferred solution: Full refund
User's recommendation: Do not buy at Lowes unless you can walk out the door with it. Shop elsewhere.
Complaint
Poor customer service and did not receive product
User's recommendation: Do not buy online from Lowes
Customer dissatisfaction
- Price
- Close to home
- Veteran discount
- Poor quality of delivered product
- Some not all very unqualified sales people
Preferred solution: Price reduction
User's recommendation: When purchasing a slider, ask if it is generic because a real hassle to switch
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Waveland, MississippiUnsatisfactory delivery schedule
- Used to have competent and friendly employees
- Disorganized and general absence of concern about customers
Preferred solution: Let the company propose a solution
User's recommendation: If able, go somewhere besides Lowes. When they put in their current CEO, quality dropped like a rock.
Failed to refund $800.00 for a portable Generac/Lumberton Store, NJ
Preferred solution: Full refund
User's recommendation: I would never recommend them to anyone until they refund my $800.00.
SEVERLY DISRESPECTED BY LOWES IN WRONG INFORMATION GIVEN TO CONTACT 1-80*-445-**** TO ENROLL FOR VETERAN DISCOUNT AND AFTER WAITING ALMOST 40 MINUTES THEN I WAS TOLD TO GO ON LINE AS A MUST AND AFTER
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gonzales, LouisianaLowe's extended protection plan (warranty) for large appliances is deceptive
- Generaly friendly and helpful sales staff
- Deceptive large appliance warranty
Preferred solution: Replace the refrigerator
User's recommendation: Stay away from Lowes extended appliance warranties, and don't buy a Whirlpool French door refrigerator.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hatfield Township, PennsylvaniaProtection Plan Ripoff
Preferred solution: Price reduction
User's recommendation: Don't Buy!!!!
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When you have items in your cart they will show you the options you can use to get your items. You can pick up at store, ship to home or delivery.
If ship to home was available the item could have been shipped from a warehouse at a much lower price if that option were available for the tool in question.
If not and the only offered store pick up which is free or delivery the delivery would come on the same truck used for other deliveries like deck and shingles at a much higher fee. If you don't want to pay that fee don't make the purchase or choose a tool with a ship to home option.