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Lowes in Paterson, New Jersey - Delivery

1.0
Details
Receiving a delivery from Lowe's was worst experience ever. During the 5 days of this process, they would schedule the delivery and then cancel on the day it was suppose to happen. This would be an ongoing process and showed no care about it. They would come up with different excuses, like system error, and would heartlessly reschedule the delivery date. If you are buying something that needs to be delivered, don't get it from Lowe's because they provide terrible service. They still did not deliver my washing machine. The location of this branch is in Paterson, New Jersey.
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Review
#1127291 Review #1127291 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Athens, Alabama - Started out nicely BUT....

2.2
Details
Ordered french doors for our sunroom and was disappointed that I couldn't have the full glass because we needed a dog door installed. The gentleman in the store was nice and showed us the dog doors available and helped us pick out the right size. (This required my daughter sending me pictures and me talking to the gentleman via phone because I am handicapped) When the french doors showed up, there was no dog door to be installed and the man who originally helped us was no longer there. Now I have no dog door and I can't even see out into my backyard from my chair. They insist that we need to pay for the dog door and having it installed even though we went to all of the trouble of coordinating it. We were having them put in a 6 ft vinyl fence in the back yard, but we told them to forget it We want someone dependable. I can now see why there are so many reviews about good sales people and poor management teams at Lowes. They lost a $7500 fence budget over the principle of a $130 dog door. Very Poor customer service and planning.
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1 comment
Anonymous
#1390418

Most millwork companies hanging doors do not install dog doors. The dog doors are usually something you purchase and install yourself of have a contractor install.

I could see where they may have check the sizes of dog door available to determine what size of panels you needed to order on your door. Does the sales order for the door say anything about the dog door being installed in the door. If not, you were just assuming it would be and need to pay for the installation. If in fact the order called for an installed dog door there should be no charge.

When ordering a product it is important that the details are correct on the written order.

If it wasn't spelled out in the written order it won't be in the door. I also wonder how you would expect them to install a dog door in a full glass door?

Review
#1127015 Review #1127015 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • How helpful and kind the salesperson on the floor was
Cons
  • That the management implied i was lying
Reason of review
Poor customer service
Loss
$130
Preferred solution
Deliver product or service ordered
Tags
  • Installation
  • installed sales
  • Doors
  • Customer Service Policy
  • French Door
  • Dog Door

Lowes - Over estimated square footage

Lowes offer free installation on there carpet. Sound good but what they don't tell you is that they over estimate the amount of carpet needed. We paid to have them come out and measure the needed carpet which i knew about up front. But when the carpet estimate came in, it was estimated in the most disadvantageous manner possible so that they ended up with extra carpet square footage. When I showed them that they could have done the estimate more efficiently, they just responded to me with "our estimate is our estimate"! In essence, the free installation wasn't free at all when you have to buy more carpet than needed. I ended up walking away from my paid estimate and contracted with a regular carpet company who estimated exactly like I showed Lowes it could be done and saved myself hundreds of dollars.
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1 comment
Anonymous
#1390403

Im not going to speak to your situation specifically.

At times there is greater waste in product with carpet to minimize how the product is seamed together.

At time the only way to avoid a very noticeable seam is to use larger pieces.

Although the person who detailed the floor should of went over that with you during there time while measuring.

The installers have to warranty the work and the product for a full year, for that reason they have to put it down how they feel confident it will last.

Less is not always best.

Review
#1127001 Review #1127001 is a subjective opinion of poster.
Service
Lowes Carpet Installation Estimate
Reason of review
Pricing issue

Lowes - Horrible delivery and customer service

Purchased a clothes washer from Lowes on 11/5/17. Was told that someone would call and give me a 2 hour delivery window. Delivery called and said they would be at my house in 5 minutes. I was still sleeping. When they got to my house, they did not want to move my dryer, which I was told they would do. They one of the delivery guys told me that they couldn't install the washer because one of the hoses was corroded. They suggested I contact a plumber and that they would leave the washer in my garage!! Went to Lowes and spoke to the manager. He said there was nothing he could do for me, nor could he recommend a plumber to me. DIdn't seem interested in my problem. Asked him for a scissors and cut up my credit card in front of him, and told him I would never do business with Lowes again. As a widowed, senior citizen, I can't afford extra expenses so I am again without a washer and will have to go back to the laundromat. Lowes is horrible.
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Review
#1126922 Review #1126922 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service
Loss
$450

Lowes - Tried to buy a LG washer/dryer combo

Ordered online, said it would be available that day for delivery, it wasn't. I was then contacted by a Lowes rep, told me it would not be ready until November 2. Waited to get some kind of confirmation if the delivery details. Nothing. I contacted them. Very polite rep, but come to find out it was never ordered and it was going to be another 2 week's! Nope I was not offered any kind of discount or something to use while I waited. This was a washer and dryer. The reason I was getting this , was because mine had broke, witch I told them, I was going to the laundry mat. Will never use Lowes again, even if the can beat any price. Very sad!!
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Review
#1126799 Review #1126799 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes - Horrible, horrible Customer Service

1.0
Details
From the time i walked into the appliance dept of tge Oneonta NY Lowes store it was terrible. First thing, of course there was no one on the floor..There were other customers waiting as well. Finally after waiting 15-20 mins i saw someone. I ran over to get his attention &asked if he coukd plz help me. He obviously got anniyed that he had to do something thst i actually appoliged for disturbing him. Anyway,when he came over, first question I asked was if tge range i wanted was in stock. He checked computer and said yes, it was in stock. Great, or so i thought. So, he started the sale, which took forever n ever, then computer frooze, had to close up and go to other computer. Needless to say, another at keadt 20-30 mins.. Finally, gave me a delivery date if that fri. Saud someone would call night b 4 to comfirm.. When i got home, i took out reciept to show hubby, noticed it had wrong delivery name n address,.Great. Called cust care to try to get it straightened out..Thought that was done, if course no one ever called. I called next morning to check, first they told me that it was NOT in stock..At that point i was ready to just cancel order. I told them that on phone, but didnt trust it to be done, so went into store to double check. It was not done. cust service said there was again, a problem with computer and unable to cancel at the moment, but promised it would be done by end of day. That night Lowes calls to check address details saying that range would ve delivered next day,suddenly its in stock again. Ok, i agreed. Afain, someone would call, and again no one did .So callung back next morning, now tokd they have no record of order..This is where i am now. I want to cancel, but cant even do that. Im sure uve left out some other stressful details for sake if time, but Lowes SUCKS ! You can be sure its Home Depot for my family from now on
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Review
#1126479 Review #1126479 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Bradenton, Florida - Worst service - worst delivery contractors

1.9
Details
We ordered a fridge/freezer 6 weeks ago to replace the old one which got fried when electricity came back after the hurricane. When the first fridge was delivered to our house, they loaded the old one on their truck and despite my husband's warning that the lift platform was too close to the new unit, they went ahead anyway and scratched the front of it. We refused delivery and told them to take it back. Ordered the replacement - it was also delivered with a dent in the door. Refused that one also. There was a space of two weeks between each delivery since the appliance had to be ordered from somewhere else. Before we ordered the third one, we went into the store and spoke to the manager. He told us to choose something similar and that it would be delivered the following day. Oh yes, the delivery drivers told us that the warehouse manager, despite them showing him the dents on Number 3, said to go ahead and deliver anyway. So No 3 came and the delivery men said to look at it before unloading since they saw it was damaged. My husband refused No. 3. By this time we were so disgusted and called the manager we had dealt with earlier and explained that this was unacceptable. He said that a new shipment was coming in that night, and that he would make sure we would get delivery today, Sunday. We checked our messages and there was nothing from Lowe's telling us what time it would be delivered. I finally called their delivery dept and was told that there was nothing on the list for today's delivery with our name on it. Unbelievable. Of course the manager we had dealt with is not working today. We are now supposed to be on the delivery list for tomorrow. The warehouse person checked, at my request, to make sure that the unit was not marred or scratched in any way. Apparently so far it is in good shape. Of course it now has to be delivered... This has been a horrible experience and I would NEVER order anything from them again.
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Review
#1126472 Review #1126472 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Deliver product or service ordered

Lowes in Sunrise, Florida - Worst customer service ever

1.0
Details
The last attempt to speak to someone about my order and future order was so frustrating that I asked to speak to a manager and was refused access to him/her. I have to go to the store to get results. I get put on hold, get disconnected, don’t get return calls. How do you stay in business? Wrong measurements. Charged me twice for delivery. Wanted to order another shade and still waiting for quote. I have called at least 3 times a day to get through to someone. Employees seem to have no pride in their jobs. This what happens when companies get too big and have monopoly.
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Review
#1126448 Review #1126448 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Just call me so I can finish this order and be done with this company forever
Tags
  • Customer Care Not Helpful

Lowes in Oneonta, New York - Delivery service a joke

1.0
Details
Was given 8:00 am delivery time only to have it changed to 3:30-5:30. Spoke with manager about getting earlier time due to family plans so she changes it to 2:00-4:00. Now changed from 3:30-5:30. So much for my plans. Sick of hassle I get to just get what I paid for delivered. I will no longer do business with them. Do not go here unless u want a hassle. Thank you lowes for screwing up important plans. They do not care for their customers...only their money.
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Review
#1126163 Review #1126163 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes - *** Lowe's Credit Card.

Paid a minimum payment on October 27, when it was due. Paid off the entire balance on November 2nd. Was billed an $89.23 interest charge on November 3rd. {{Redacted}} I AM NEVER SHOPPING AT LOWE'S AGAIN.
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2 comments
Anonymous
#1387687

Where do you plan on shopping that it will be any different? If you don't pay the full balance by the due date, which you didn't, you owe the interest.

Look like you are the one that doesn't think you need to hold up your end of the deal. I'm sure they won't miss you and your attitude.

Anonymous
#1387615

they did nothing wrong. Interest is due for October since you didnt pay in full. All cards work the same

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Review
#1126074 Review #1126074 is a subjective opinion of poster.
Product
Lowes Credit Card
Reason of review
Problems with payment