Anonymous
map-marker Durant, Oklahoma

The 80’s

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I remember when you could call and get a helpful human. They dont give a sht anymore. If you work for Lowes and are reading this. Your job is next. I tried for 2 Hours to get a human on the phone. My father who has had a six figure salary for thirty years tried to get a comfy retirement gig there in the plumbing department. He was immediately made one of their glorified stockers making nothing. He was smart enough to quit. Hope artificial intelligence rapes all your CEOs with aids covered horse *** *** Lowes... I would rather shape wood with a fuqin spoon than ever buy from you again....
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Loss:
$1000
3 comments
Guest

How is your loss $1000?

Guest

Who the *** do you or anyone else think they are looking for a “comfy gig” here. His past six figure salary is a joke at Lowe’s boomer.

Guest

How do you think big box stores keep their prices low? They hire as few people as possible and pay them as little as possible.

Your father isn't going to find a 6 figure income working the sales floor of a big box store. Perhaps after years working for minimal pay he could get into store management and possibly see 6 figures.

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Ann K Mze
map-marker Claremore, Oklahoma

Save your money

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My freezer bought from Lowes failed a couple of weeks ago. I was able to contact them by calling the local store and getting transferred. After a week a "technician" showed up and claimed parts needed to be ordered. Lowes refused the plan and said they will pay off the unit. On it was made just for Lowes. That should have been a warning for me. It has been weeks and yet no money. Save yourselves the money and never buy a plan from Lowes. I am not only out the money from the unit but over 400 dollars of food.
View full review
Loss:
$1500
Cons:
  • Telephone customer care
  • When rep did help it was like it was a chore to do their job

Preferred solution: Full refund

User's recommendation: Never buy a Lowes protection Plan

Anonymous
map-marker Bismarck, North Dakota

Rebate

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Bought a E110 John Deer mower end of May 2020. $150.00 rebate. Received e-mail confirmation on May 29th confirming receipt of rebate forms and all documents from rebate center. Was to take 6 to 8 weeks for processing. Now almost 14 weeks and numerous calls to rebate center in South America and get same excuses . First it was corvid 19, now its that the former rebate center was changed to the current one. Even called Corporate headquarters for help. Said they could do nothing. Lowes is a poor place to shop. Avoid if at all possible. Even local store in Bismarck where it was purchased will not help.
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User's recommendation: Avoid store if rebates are involved.

Anonymous
map-marker Buffalo, New York

Lowes responded

A management person from Lowes responded and is attempting to help with the issue.
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Robert C Tcc

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Verified Reviewer
| map-marker Lumberton, New Jersey

Bosch Dishwasher delivery/pick up problems

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Updated by user Jun 14, 2020

no

Original review Jun 11, 2020
I have had an ongoing problem with my recent purchase of Bosch dishwasher at store #1575 in Lumberton, NJ. When i purchased this dishwasher it was not in stock and was scheduled to delivery on June 1 with old appliance pick up(which I paid $30). I was told that a confirming call with an approximate time being given the day before. the call came with just a delivery reminder and no time given. Another call came first thing in the morning that they would be there in 10 minutes which happened. I had no time to unhook the old unit. The driver said just contact the delivery contact at Lowe's to schedule a pick up. I called twice Monday and twice on Tuesday only getting the automated phone system which only transfer back to main menu when no one answers. Tuesday evening I returned to the store and explained my issue and a salesman. He took my contact information to forward it to delivery. Hearing nothing I went back to calling same result - no answer. I finally got someone in customer service to answer this past Tuesday. I was told that there to busy to return calls so I asked to talk to the store manager. I was put on hold only to be automatically disconnected. I then went to the store and waited in line for 20 minutes to speak to representative. The rep listened to my issue, took my info and said a would get back to me later that day. Needless to say no call has come. What is my next step? Do I call my local consumer affairs office? Do I seek more formal legal follow up? Let me say I want my appliance picked up sooner rather than later no just refund of my $30 charge. I am more concerned about recycling than land filling. Please get back to me.
View full review
Pros:
  • Good price
Cons:
  • Follow up stings and phone contact is impossible
  • Delivery department not good

Preferred solution: Deliver product or service ordered

Barb K Pfe
map-marker Saint John, Indiana

Worst experience

After carpet was installed by Lowes I had several doors that wouldnt open or close. Called Lowes customer care; Lowes store; the carpet installers and no one was able to do anything.

I called over 12 times and was hung up on; told manager would call back and never did; left on hold for hours. Lowes in schererville has a big problem. Only Teri that sold me the carpeting was efficient. Im 66 years old and had to remove the doors, put them in my car and take them somewhere to be shortened.

I hurt myself in the process. Big mistake going with Lowes.

View full review
Loss:
$400
Cons:
  • No follow through on commitments made
  • Very upset and will give home depot a shot for awhile

Preferred solution: Price reduction

User's recommendation: Don’t do it

4 comments
Guest

Why would they be responsible for trimming your doors boomer? All carpet installers expect a cleared out room.

Trimming doors is not part of the installation.

Done be stupid. And don’t post your age or what you had to do with the doors.

Barb K Pfe
reply icon Replying to comment of Guest-1921113

You are the stupid one. They could have at least talked to me about a solution.

Guest
reply icon Replying to comment of Barb K Pfe

Why would they? So they can listen to you whine about a problem that isn’t theirs to solve?

So you can sit there and threaten them or cajole them? Your issue is YOUR ISSUE and not the fault of the installers. Many ppl would call a carpenter and have the bottom of their doors plainer for about $100. You want more work then you paid for and that’s not going to happen.

You just want to place the blame on them because otherwise you would have to admit that YOU didn’t realize that a new floor may be a bit higher.

By blaming them you absolve yourself of the mistake you made and then get the expectation of them fixing it for free. I find it strange a grown woman would act this way.

Machele Imf

Having floors laid or carpet installed by a big box store is really not a good idea. These stores are convenient and probably cost less than a regular carpet store but the problems come when the cheaply-paid installer does a bad job.

Both Lowe's and the installer give you the run-around, etc. Best always to buy from a local carpet place who has had their own installers for some time and both will fix any problems that arise.

It's called taking responsibility. If you used a credit card to pay, you could try disputing the charge for bad, unfinished work, etc.

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Vernon C Spl

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Verified Reviewer

Awful Online Experience

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After considerable online research we ordered a pergola that, according to the Lowe's web site, could be delivered by 28 June. The confirmation notices, however, did NOT give an estimated delivery date and when 28 June came and went, I wet to their web site to find out what happened. There it showed my order as having been delivered. I then called the customer support line and, after being on hold for nearly an hour, I was told that the item had been shipped through a third party and that it would be delivered after 17 July. I then tried to cancel the order but was told that since it had already shipped, I would have to return it to Lowes for a refund after it was delivered, something that will be difficult since this is a large item and I do not have a truck to transport it. This is totally unacceptable service in my point of view. First of all, the web site was misleading on the delivery date. Secondly, I was NOT given an estimated delivery date on the confirmation notice. Thirdly the wait time to talk to customer service was excessive. And finally, having to return this item to Lowes for a refund is not an option for me since I have no way of returning it without renting a truck. Online buyers beware. I will not be patronizing Lowes in the future. What an awful online experience.
View full review
Loss:
$1300
Pros:
  • Close by
Cons:
  • Excessive wait time for customer support
  • Awful customer service
  • No estimated delivery date provided in confirmation email

Preferred solution: Full refund

User's recommendation: Do not buy from Lowes

1 comment
Guest

That's why you don't order large expensive items online. You go into a store and confirm with a human being the exact details of the transaction.

Doug M Ivd

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Verified Reviewer
| map-marker Westborough, Massachusetts

Issue with delivery of item

Order #41824**** We had placed the above order for a samsung front load washer with delivery, and haul away of old appliance. The online order process was fine and went great, we were provided with a delivery day of Thursday May 14th. We received a call on the 13th saying we were set for a delivery window of 8am to 8pm. On the morning of the 14th the online order status said expected delivery of 8am to 12pm, and then at some point during the day it was changed to a delivery of 1pm to 8pm, with no phone call or notification of the change. At 7pm I called the lowes store in Westborough MA to check on the status. After being transferred to 3 different people i was ablebto talk to somebody in shipping who stated that we were on the delivery manifest for the day, that it should be on the way, and to call if it does not show up. I called back the store at 8pm because it had not been delivered and was told that all the trucks were back for the day and that i could call back in the morning to check on it. I asked that I be contacted by a manager in the morning because the person who had ordered would be in surgery all day and unable to answer any phone calls. I provided my name and phone number and was told i would be contacted. So that was 1 wasted day of staying home from work for the delivery. On the morning of Friday the 15th, after not being contacted, I called the store again. After a lengthy time on hold trying to be connected with somebody in shipping I was answered by a very nice lady who did not work in shipping but said she would try to help. After explaining to her what had happened she was very apologetic for the issue and said she could set up delivery for Saturday the 16th. When i asked if we were going to be provided with another 12 hour delivery window i was assured that would not be the case and would have us scheduled on the first stop of the first truck, (we live approx 10 minutes from the store). She apologized again and said she would see about trying to get us 10% discounted off the cost. I told her that that all sounded great and thanked her very much for her help. I felt great about that interaction and was feeling better about the whole mishap. We were sent a customer appeasement form and were credited 10% of cost which was nice. The morning of Saturday the 16th the online order status was updated to reflect "out for delivery" with a delivery window of 7am to 11am. Which at 10am was then changed to a window of 12pm to 5pm. Clearly not the first stop of the first truck. When I contacted the store again I was immediately put on hold without anybody saying anything. After a hold time of 10 minutes I was answered and asked to speak to a manager in shipping. I gave the order info and the situation to the gentleman that answered. I was informed that a driver did not show up that morning and our appliance was still at the store waiting to be loaded onto a truck. I was told that I would have to wait for the other trucks to finish their routes before they could return to deliver our purchase. So again instead of first stop on first truck I am left to trust that this will be loaded onto a returning truck and sent out. I understand that the delivery company is contracted and not part of Lowe's so a driver not showing up is not necessarily a reflection on Lowe's itself but the lack of real time adjustment to handle issues and the lack of any sort of clear communication certainly is. I also understand that these are strange times and complications arise day to day. We both work in healthcare and spent 8hrs inside of hospitals every day. With a 1 year old at home and the need to remove and decontaminate our clothing immediately upon entering the house is extremely necessary. Being without a washing machine for numerous days without any clear cut end is a health risk in this situation and is something nobody wants to deal with. Please contact me and let me know how we go forward with an acceptable solution. Thank you
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Preferred solution: Let the company propose a solution

Gary P Niz

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Verified Reviewer
| map-marker Syracuse, New York

Have not received new countertops ordered

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We are homeowners. We ordered new countertops on 2/22/20. Upon receiving the countertops, one piece was cut incorrectly on the wrong piece of countertop for the sink. We called the salesman (Steven Signy, Lowes-Syracuse NY, 131 Simon Dr) and he reordered them the first part of June and he would rush order the replacement countertops as it was his error that the originals were cut incorrectly for the sink.. We waited as Steven said he would call us back, on a number of occasions but never did. We talked to the store manager and told us they would be on July10, still nothing. We've gotten nothing but a run around as no one seems to know what is happening. The main customer service claims it's because of COVID but the originals were done during the beginning part. Either I am going to keep calling until something hap;ppens or I am going to my lawyer and sue Lowes for my money back!! Now I won't even go to any Lowes to even buy a screw!!! I am pissed!!
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Preferred solution: Deliver product or service ordered

User's recommendation: Be very leery of ordering anything from Lowes

Alberta G Ups

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Verified Reviewer
| map-marker North Bergen, New Jersey

No Frigidaire gas stove : Order #42353****

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I placed order for Frigidaire gas stove on 6/12/2020, paid in full. Date of delivery was given as 7/6/2020 by Mia at time of order. No one called to confirm delivery appointment on 7/6/2020. Called on 7/6/2020& told delivery delayed till 7/15/2020 as per Jaden, customer rep. Called 7/13/2020l spoke to Samantha, customer rep. told that she couldn't track order; Sent Incident Report # 1-3745-3*-71066 to N. Bergen Store promised call within 24 hrs. no call. Called 7/14 and spoke to Suenette in N. Bergen, NJstore. She told me Electrolux,division of Frigidaire, on back order- no date. Now have paid close to $800.00 without any call, tracking or shipping info.Told because I ordered online, no one would get back to me and no tracking or shipping info would be given. I want information NOW!! Otherwise, I WANT MY MONEY BACK!!- NO customer contact at all since I placed the order. I know there's a pandemic but you are not doing anything to help customers.
View full review
Loss:
$800

Preferred solution: Let the company propose a solution

User's recommendation: don't buy from Lowe's; Lowe's doesn't value customers and won't be in touch or give help!!

1 comment
Guest

What do you expect them to do? They don't build stoves in the back of the store.

Having sold appliances I know manufacturers don't let stores know an appliance will be backordered till it show as a backorder on a packing slip. Manufacturers are not helpful at all with expected delivery dates and you don't know when it will arrive until it hits the dock. If time is a factor, cancel the order and purchase a stove in stock at the store. Ghostwrited somewhere else if you have to to find an in stock product.

It's alway best to make large purchases like this in the store rather than on-line. You will have a much better chance of a human seeing problems with your order.

Michael S Iiy

Public safety-wearing masks

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To whom it may concern I find it hard to believe that you are more interested in protecting the rights of people who choose not to wear masks and inhibit the spread of the Covid virus disease. You seem to be putting your employees before those of us who are trying to do the right thing by wearing masks which protects ourselves and others from the spread of this disease. Because of your lack of concern for me, I have made a decision that I can no longer be safe in your store and will decline to shop there. I will also let people that I know of your decision. I hope that protecting your employees will be a successful business strategy for you. Sincerely, Mike Schmitt
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Cons:
  • Lack of safety in stores

Preferred solution: Adjust your policy for wearing masks

1 comment
Guest

If you Really wanted Lowe’s to know this, you would have contacted them directly.

Peter F Wkm

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Verified Reviewer
| map-marker Palm Springs, California

Extended warrantee

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I have tried calling the Lowe warrentee department
View full review
Cons:
  • Lack of respect
  • Responce to warranty on tape measure

Preferred solution: Full refund

1 comment
Guest

Had a warranty on washing machine. Had to wait 7 days for service and day of service they cancelled because the tech was sick.

They rescheduled for 2 weeks later. We ha e a home with 7 adult residents. We were getting relatives to do laundry and using the laundromat. Horrible.

Tried to call Lowe’s 3 times and could not get through. If they had not replaced the pump after 3 weeks I would have gone to Lowe’s in person and gone ballistic.

Terrible service. Will never buy appliances there again!

Todd R Ecj

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Verified Reviewer
| map-marker Arvada, Colorado

Losing a life long Lowes customer

I ordered a refrigerator online on June 1, 2020. The delivery was scheduled for June 25, 2020, however the delivery group brought out the incorrect refrigerator, so I refused the delivery. After contacting the store several times, and leaving messages for Pearl, the store operations manager, and being assured I would be called back (which I never was) I finally reached someone in the delivery department, and they confirmed that they had my fridge at the store and ready for delivery, which was now rescheduled for July 11, 2020. I received a call about 9:30am on July 11, advising that the drivers did not have my fridge on the delivery truck, as it was not on the manifest. Completely unacceptable!!! I was able to get someone at the 3rd party delivery company to send a "special routing" to the store and it is now set up to delivery tomorrow July 14, but I am not very confident. Your local store management for the Arvada Lowes #0340 is sadly lacking in customer service skills. My experience has been so bad that I will be paying off my Lowes credit card and cutting it up, as I have no intention of supporting this kind of poorly run business. I will be giving my hard earned money to your competition. Someone from the corporate or regional office needs to step in and regain control of this store. Its truly pathetic how they treat customers there.
View full review
Cons:
  • Lack of follow through
  • Delivery service and their customer care
  • Delivery system

Preferred solution: Let the company propose a solution

7 comments
Guest

Looks like I was right about Todd. Pretty much a male karen...

Guest

Whatever todd. The store has no control over what the warehouse ships.

You getting angry at them doesn't help either. To say it's lacking customer service when you yourself antagonize as well is very hypocritical.

Lastly please cut up that card. Don't leave your family in debt because I doubt your old boomer life will last that long to buy another refrigerator...

Todd R Ecj
reply icon Replying to comment of Guest-1892809

Whoever you are, you obviously know nothing about customer service. You think it's great customer service to repeatedly tell a customer they will be called back....but never receive a call.

I must have struck a chord here with you... I have a feeling, you are either the person I mentioned by name above, or you work at the store, otherwise why would you attack me personally??

Guest
reply icon Replying to comment of Todd R Ecj

This site isn't affiliated with Lowes. They don't see this review.

When I see rediculusly entitled reviews I comment. I know I struck a chord with you.

Todd R Ecj
reply icon Replying to comment of Guest-1892850

Oh I see, so you're nothing but a pathetic troll, who can't spell, and doesn't know the difference between being "entitled" and something having at "title" - kindly move on to the next "rediculus" review. LOL

Guest
reply icon Replying to comment of Guest-1892850

Sorry I type from my phone Todd. Did you have a point to my 1st post on how you brow beat a store that has no control over delivery? You wana spell check or actually respond?

Todd R Ecj
reply icon Replying to comment of Guest-1892850

My reply is the same....YOU ARE A PATHETIC TROLL...GET A LIFE!!!

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Anonymous
map-marker Woodhaven, Michigan

Peat/humus full of weeds

Lowes - Peat/humus full of weeds
Had to start all over in flower beds after putting down dirt filled with weeds
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User's recommendation: Don’t buy dirt from Lowe’s.

Elizabeth B Rar

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Verified Reviewer
| map-marker Parkville, Maryland

I cant reach anyone

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Long story longer...My 79 year Mom is moving into my house September 8th 2020. We went to a Lowes store # 2995 on Taylor Ave in Maryland. We picked out the carpet, scheduled and paid $35 for estimate and measurments. No one is calling us backgo to Home Depote
View full review
Loss:
$35

Preferred solution: Let the company propose a solution

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