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Bad Friday at lowes

Bought a sceptic pump 10 month ago today Friday the 20th. The pump stopped working. Call the night before. Got connected to plumbing. Got told 1 year warranty. Return and get another. He was very helpful. Go to Lowe's. Nobody waits on you. When they do. They can't take the pump back. Tell them we talked to a man in plumbing. Was told different. Million question. Who would say that. It's wrong. What time was the call made. On and on. They look closer to pump and claim it has 90 day warranty. They tell us to call the manufacture. We ask for the number. This is now the store manager. Wrong number. They give out a construction company number. Told they are sick of all the calls. Finally get the right number. The pump company said warranty is good. Tell Lowe's to call. That is all Lowe's has to do call warranty numbers and get the ok. Not the customer. Had manager call and got ok. Manager does know this!! The man in p!umbing knew more.
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Review
#1117922 Review #1117922 is a subjective opinion of poster.
Product
Sump Pump
Reason of review
Warranty issue

Lowes store credit "new policy"

1.0
Details
Lowe's has made it very difficult to purchase items and return them. I recently worked on a project where we purchased multiple items not sure which we needed. When we returned unused items with receipts, Lowe's put each item on a separate store credit requiring me to produce my license to do this. I now have 12 Lowe's store credits because they refused to put them on 1 card. When I tried to use these separate store credits to purchase items for a new project, they said they could not honor them without my license. This is outrageous - this allows them to track my purchases and forces me to show my license to clerks! I complained to Lowe's corporate who said they would "make note of my complaint". I told them I wanted a reply so they had the store manager call me only to be told by manager it was new corporate policy.
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1 comment
Anonymous
#1381731

You are a liar. If you actually had your receipts, they would be able to refund to the original purchase tender.

That is unless your original purchase was with store credits, in which case you are still a liar.

Why are you so unnerved by providing your license in the first place?

You do realize that you are not owed a refund without a receipt in the first place, right? The policy of issuing store credit with a license is a courtesy, NOT an entitlement.

Review
#1117469 Review #1117469 is a subjective opinion of poster.
Cons
  • Return policy on store credits
Reason of review
Poor customer service
Preferred solution
NO MORE ASKING FOR LICENSE TO GET/USE STORE CREDITS! PUT MULTIPLE RETURNS ON SAME STORE CREDIT AS BEFORE.
Tags
  • Lowes Store Credits

Lowes - Salesman had no knowledge, Customer service no curtesy

Was shopping for a new cook stove. 3 salespeople gathered around the register talking. Asked the male salesman to give me some information on a range. He stepped back to the range I was looking at. Asked if I could get the range on a payment plan with no interest. He said he had no knowledge about that and sent me to customer service. In customer service 4 women were there, saw me and three walked away. 4th customer service rep, turned around and said "whoever", I just walked away. No cutesy will not get my business. I am surprised at first how little the salesman knew, as before when I have purchased appliances from Lowes the salesman set everything up for me. Always very knowledgeable about anything I asked or get the information for me.
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1 comment
Anonymous
#1381481

Pay peanuts, get monkeys.

They don't send $10/hr floor persons to Stove School and the manufacturers aren't much help either.

You aren't going to get an expert 93.4 % of the time.

Review
#1117301 Review #1117301 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Too bad there isnt a minus rating -

2.5
Details
The worst experience for an online purchase Ive ever made... too bad there isn't a minus rating - I bought a new refrig online.. cust service called set up a delivery for the following Sunday, Oct 15h, between noon and 4pm. A total of 3 days from purchase to delivery. Sunday Oct 15th came and went... no refrig, no phone call. I called first thing Monday morning.. excuse they had - only had one delivery driver that day... bad customer service.. but I can accept that. New delivery set up for the following day the 17th of Oct, noon to 4pm. Double checking I called around 1:30 on the 17th to make sure delivery was happening.. I was assured it was. 17th came and went - no refrig no phone call. Seriously.. how do they stay in business when they cant even keep track of and online order to even call and apologize ??? Anyway I gave up - bought a refrig from anther store, I will obviously be disputing and having the Lowe's charge removed from my Visa card.
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1 comment
Anonymous
#1381368

Cheap refrigerator.

"Worst experience" ?

You haven't lived very long.

Prepare yourself for the future ; it will get worse.

Review
#1117172 Review #1117172 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • I lost over 300 worth of food refrigerator never was delivered
  • Worst online purchase experience
  • Any part of the complete lack of follow up or follow through
Reason of review
Poor customer service
Loss
$300
Tags
  • Bad Customer Service And Delivery

Lowes - Worst carpet and customer service ever!!!

1.4
Details
Lowes - Worst carpet and customer service ever!!!
Lowes - Worst carpet and customer service ever!!!
Lowes - Worst carpet and customer service ever!!!
Lowes - Worst carpet and customer service ever!!!
We purchased Lowe's PetProtect carpet less than 3 months ago. Within a few weeks after installation, carpet loops/fibers began lifting up and the carpet was separating from where it meets our hardwood floors. We contacted Lowes and after many phone calls, they sent out their OWN inspector to check the carpet. He, as well, agreed the carpet looked awful and took a sample to test it "at the lab!"!!! His conclusion was that our dog caused the damage!! Wait.. what?? Wasn't this carpet designed for homes with pets??? Mind you- our dog is 6 yrs old and calm due to a torn ACL.. we contacted customer service again and they refused to do ANYTHING for us. This carpet is an eyesore and an embarrassment when we entertain... please do yourself a favor and buy elsewhere-- ANYWHERE else!!!
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Review
#1116867 Review #1116867 is a subjective opinion of poster.
Product
Carpet
Reason of review
Bad quality

Lowes in Auburn, Washington - In stall of doors and trim

2.7
Details
Wrong doors, damaged doors, trim and base boards not completely done, now they can't paint them, over a year has gone by, way over 14000.00 spent and this does not include all the new appliances, lighting, paint, ect. Now they *** installed the door and trim ,and base board molding but can't find any one to paint it.
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Review
#1116120 Review #1116120 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Bad quality

Lowes in Kathleen, Georgia - Nasty filthy restrooms, store

2.3
Details
Employee was leaving out of restroom and I asked who the manager on duty was. She said she didn't know. I told cashier at the register about nasty bathroom and he said he would let manager know. I continued on to look at a refrigerator and decided that I didn't need to be there. If the staff doesn't care about their store, they certainly are not going to care about my experience or needs. As I was leaving, I saw Ryan the manager. I was explaining how nasty the ladies restroom was and knew the cashier didn't tell him. I also knew that I had made the right decision to leave because the staff didn't care! The bathroom was disgusting. Every toilet was nasty with waste of some sort. Really bad.
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2 comments
Anonymous
#1383651

Do you really think the most important thing the employees have to do is find a manage to let the know the restrooms are a mess? They have jobs they are assigned to and can't just take off looking for the store manager.

If you want the store manager to be aware of a situation talk to them, not a cashier or a salesperson. Keep in mind it's usually customers making a mess out of the restrooms, not the employees.

Anonymous
#1380550

Not their job.

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Review
#1116088 Review #1116088 is a subjective opinion of poster.
Product
Lowes Bathroom Facility
Reason of review
Bad quality

Lowes - I’ll never go back

Gautier Lowe’s is a joke. Very non professional.
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1 comment
Anonymous
#1391707

Wow! What a complaint.

Do you really expect anyone to take you seriously? If you are really upset enough not to return to a store and want others to know about it, tell the story. Explain what the problem was. What were you expecting.

How did they try to resolve the problem. If you are going to take the time to post, make it count.

Review
#1115908 Review #1115908 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Survey!!!11

Trying to find lowes survey is terrible, get it fixed, I will start going to home depot where their surveys work great!!!! bad service. {{Redacted}}
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1 comment
Anonymous
#1380338

OP:

I was able to find their survey on their website, and it was not terrible to find.

So exactly how were you not able to find their survey on the website?

So your complaint about the bad service is not valid.

Review
#1115791 Review #1115791 is a subjective opinion of poster.
Product
Lowes Website
Reason of review
Damaged or defective
1.0
Details
My dad spent 6,489.00 on carpet and 2,907.00 on laminate floors for his kitchen. It's been 6 weeks. The carpet and kitchen floors were paid for at time of the purchase. No one calls from Lowes to let us know when the carpet or laminate arrived at the store. I had had...
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Review
#1115739 Review #1115739 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Lack of delivering product i paid for
  • Not being honorable in business and promises
  • Product
Reason of review
Poor customer service