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3.7
Details
Purchased a GE washer in May, 15...warranty good for 1 yr. I awoke to 1" of water in the laundry room. I could hear the water dripping in what sounded like the inside of the tub. I turned all water off & called Loews. Their first appt. was 1 week from now. All...
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1 comment
Anonymous
#1072238

Your problem is with GE not Lowe's. Lowe's sells the product but GE takes care of the warranty. Had you bothered to read your paper work you could have likely gotten service much quicker

Review
#733817 Review #733817 is a subjective opinion of poster.
Pros
  • Product was fine
Cons
  • Service unavailability
Reason of review
extremely poor repair availability
Preferred solution
Let the company propose a solution

Lowes in Mocksville, North Carolina - New Purchase

4.4
Details
Back about a month ago I purchased a Kobalt Garage Air Line Kit. About two week late I got my wife to help me install the kit. No problem to install but when I turned it on then cut off the valve the dasndle or *** popped off in my hand. Well I called Kobalt "customer service " but that was no help, their solution was to " take it all down and return it to where I bought it. This would be no problem as I still had my recepite, but my question was if this was where I was to call if I was missing a part, then why couldn't they just send me a valve, but they coulden't. After a hassel with them I waited a couple of days and tried again to get another valve, but this time I wastold again by Kobalt's " customer service ' people to take the hold thing back. Not happening. I contacted my local Lowe's and talked to the manager "Danny' at the Mocksville, NC store where it came for and we tried different things. Finally I sat in my mind to fix it. I went to Lowe's to purchase the parts to fix it and "Danny" happened to be in the Tool Section where I was. We spoke briefly, then he asked what I was doing and I told him I was fixing my system being as Kobalt was no help and he had done everything he could, I told him I was going to fix my air system. He asked if I thought that would fix it and I said yes. He said if I thought it would work not to stop at cashier but go on out the door. I did but the cashier caught me. I told her to call " Danny " then she told me to have a good day. I came home installed the parts I got from my Lowe's store and 'FIXED" my system, no thanks to Kobalt. I think "Danny should be commended by Lowe's for being so customer apprechiative and his wanting to provide "GOOD CUSTOMER SERVICE>" I will and have been back to his store, because of his help and the help from the rest of his employees. THANK YOU VERY MUCH !!! Roger Beck
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Review
#732457 Review #732457 is a subjective opinion of poster.
Pros
  • Friendliness of staff
Reason of review
Kobalt had poor customer service but the Lowe's manager didn't.
Loss
$15
Preferred solution
Let everyone know there are some good, caring cvustomer oriented people still left out there.
4.3
Details
I ordered and paid for a Kitchen Aid Trash Compactor the first of August with the understanding that delivery would in September. The unit did not arrive. I was then told that it would be delivered in mid October. In mid October I was given a definite date of October...
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3 comments
Anonymous
#1101838

My complaint with Lowe's has been resolved to my complete satisfaction. Lowe's is still my preferred store for purchasing major appliances and materials for home improvements.

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Review
#722240 Review #722240 is a subjective opinion of poster.
Pros
  • Sales associates
  • Installer
  • Product quality
Cons
  • Rude customer service associate
  • Uncertain delivery time
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
4.0
Details
Made a complaint to Lowes in regards to the Reliabilt door I purchased and it wasnt even six months old & the glass broke. Lowes sent someone to my house to check it out and said the glass itself was defective and they would replace it. (Mind you the door company...
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2 comments
Christine20152015
#1061351

I have to say after writing this complaint that Lowes stepped up, called me the next day, and my glass was replaced a week later. THANK YOU Lowes!

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Review
#721454 Review #721454 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes Return Policy Review from Roswell, Georgia

3.8
Details
Tried to make a return at Lowe's on Duke Drive in Alpharetta. My Lowe's rewards card/myLowes card wasn't on me so I offered my North Carolina drivers license to complete the transaction. The clerk wasn't familiar with out of state IDs apparently, and was unable to figure out how to enter the #. Same with her supervisor! For reference, there were 2 additional 0's in front of the number compared to the GA drivers license number. Couldn't tell her that!
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Review
#717753 Review #717753 is a subjective opinion of poster.
Reason of review
Order processing issue
3.6
Details
IM NOT SURE IF I JUST HAVE BAD LUCK OR WHAT BUT NOW I HAVE BOUGHT 3 BRAND NEW WASHERS FROM LOWES IN THE PAST 4 YEARS FIRST ONE WAS A WHIRLPOOL DID NOT GET A WARRANTY IT LASTED JUST THREE WEEKS OVER THE ONE YEAR MANUFACTURER WARRANTY AND LOWES WOULD NOT DO ANYTHING FOR...
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1 comment
Anonymous
#1046978

Lowe's doesn't build the washers and dryers. You get the same machine no matter where you purchase the item.

As for your repair issue, if you want just the manufacturer's warranty, why would you expect the retailer to pay for your repair after that warranty expires?

Review
#707131 Review #707131 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$2000
Preferred solution
Let the company propose a solution
4.0
Details
I AM SOOO PISSED!!!! I WENT TO CHECK OUT AND THERE WAS A BLOND GIRL WHO WAS HIGH ON SOMETHING. I HIGHLY BELIEVE IT IS SO TERRIBLE AND UNPROFESIONAL TO COME TO WORK ON DRUGS!!!!!! SHE WAS SO RUDE AND DISRESPECTED ME. IM SO UPSET. I DO NOT UNDERSTAND WHY THEY ARE LETTING...
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1 comment
Anonymous
#1038672

I bet that blonde girl knows how to spell!

Review
#692127 Review #692127 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.8
Details
I went to lowes in mccandless township on McKnight road aprox 2 weeks ago and here is my experience.. check out I present my veterans administration card to the cashier to receive what has always been a 10 % discount. instead this time I get told sorry sir you only...
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1 comment
Anonymous
#1023842

The policy on Veteran discounts needs to be clearer. Technically the discount is only for holidays, but many stores will automatically give it if shown ID. The issue with this is that when someone goes to a store where this is ok, then goes to a store where it isn't it causes conflict.

Review
#686083 Review #686083 is a subjective opinion of poster.
Pros
  • Customer service from the service clerk
  • That i did get the discount
Cons
  • Humility i was subjected to
  • Resolution again never happened
  • Follow ups again never happened
Reason of review
Pricing issue
3.5
Details
Worked at Lowes in Hampton Virginia. Many racists people at this store. I was treated very due to race. And the management knows all this is going on and does nothing if anything they engage int he racism from the delivery *** Manager Fred to another manager named...
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Review
#684740 Review #684740 is a subjective opinion of poster.
Cons
  • Racism
Preferred solution
Let the company propose a solution

Durock Brand 0 5 Inch Fiber Cement Backer Board Review

3.8
Details
The new grout in the flooring department sucks.. And now you don't have 1/2 inch dura rock..... I don't like Home Depot but they do have half inch Dura rock....... I bet your grout sale went down.....
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Review
#680578 Review #680578 is a subjective opinion of poster.