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Lowes - Lowe's Credit Card scam

Be careful when using Lowe's credit card promotions to not pay interests in several months like six, one year son on; special is several promotions in the same card. When the payment is done the credit card company will split the payment between the promotions and the regular purchase. The payment is not going to the oldest promotion first, so the promotion will expired and they charge full interest of that promotion. Advice check statement carefully in special the promotion section; do not get more the one promotion at the time, or even better do not used. This credit card company will screw you. Happened to my.
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1 comment
Anonymous
#1377618

OP:

Lowes does not have a credit card.

Lowes does not offer a credit card.

An independent credit company Lowes does business with offers the Lowes credit card.

So your advice needs to go under the name of the independent credit company, not Lowes.

Review
#1113325 Review #1113325 is a subjective opinion of poster.
Product
Lowes Credit Card
Reason of review
Problems with payment
Loss
$215
Preferred solution
Do not used Lowes credict card ever

Lowes - Disappointed in special order communications and store mgr. response.

3.5
Details
Store personnel placed a special order for us. They had us enter our phone number and e-mail address so they could contact us when the order came in. Not sure why they bothered because three days after it arrived (as documented on the box) I had to make two calls to inquire if the order was in. To add to my disappointment, I called the store manager to let her know how they failed us by not communicating with us as a way to give her an opportunity to improve the quality of her store's customer service. She could only tell me she could not check on anything because the order was already picked up. She totally missed my point. I was hoping for a simple "thank you for the feedback, we appreciate you taking the time to let us know where we can improve." Our relationship with Lowes is destined to be very short.
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1 comment
Anonymous
#1377681

they are trained to NOT contact people when special orders come in! WHY?

Because it forces you to come in to the store more often, increasing the probability that you will BUY more! It is a tactic used by ALL the major box stores! Also, it decreases the amount of man hours needed to run the store!

If they call everyone who has ordered from them, it would take an employee several hours every day. Time which is supposedly better spent stocking shelves and putting up signage.

Review
#1113139 Review #1113139 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • 5 percent discount on charge purchases
Cons
  • Customer service and store mgrs response to my feedback
Reason of review
Poor customer service
Preferred solution
Offer customer service training/mgmt. training.
Tags
  • Customer Service Failure

Lowes - Horrible service

1.0
Details
Went to lows on35 south San Antonio at 6pm no one in appliance department asking for help waited 40 min no one went and ask a old gentleman he said I needed to wait he wk plumbing and very rude person he said there is no one working this hours I got upset and left and bought my appliance at another nice more manner store
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Review
#1112936 Review #1112936 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Horrible customer service after being verbally insulted by clerk

1.0
Details
Surely, there must be a problem with customer care at headquarters of Lowe's and the consumer. While at Lowe's in Rome, NY, I was returning a few items I had remaining from one of the many projects I have ongoing at my home, when I was rudely treated and verbally abused by the clerk at the returns desk. I will preface my remarks with this note, from Jan to June of this year I was in Florida, remodeling my home in Tampa. I spent approximately $70K on complete remodel with most being spe nt at Lowe's. I had one problem and that was quickly and professionally attended to by the manager. I returned and since July have been remodeling my home in NY, with a great deal being spent at Lowe's also, approximately $30K and still ongoing. I am a senior citizen as well as a veteran, and never thought I would encounter a sales clerk with such hostility, the time they are a changing. While trying to return these items the clerk muttered to me loud enough for my workers to hear, that I was lucky I made it out of the parking lot before he made it out of the store on a previous day. Apparently I made the mistake of thanking "him" and mistakenly said thank you ma'am. I asked him to repeat what he said to me, and he did, I asked the other clerk to call the manager to the front. I complained to him and I was chastised for my remarks to the clerk by the manager. I returned home, called the headquarters and made a complaint, was told I would be contacted by an official in 1 business day, never was. I sent an email to complain to headquarters and was told they were sorry I was not contacted, and again this time would be contacted by the manager of the store in 1 business day. Of course I never received any contact, which would have been useless, since the manager was obviously not qualified to manage his crew. That was the last I heard from them. I will never shop in Lowe's again, I have shared my experience with my friends and family and now the world. My wife will cancel her credit card at Lowe's and since we have an additional $20K or so to spend on the home remodel I will travel to Utica, NY and shop at Home Depot, and the local lumber yard, as well as appliance stores. Since this incident I spent $3800 on siding which was intended to be spent at Lowe's , I must give a shout to Jay-K lumber, very professional and knowledgeable.
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4 comments
Anonymous
#1378598

why didn't you consider local hardware store in the 1st place ?

maybe $$$

cant always have price & service too

Anonymous
#1380399
@Anonymous

I do utilize the local Ace hardware store, it is a bit difficult however to purchase lumber, doors, siding, roofing from them. I do buy my hardware, some paint, small tools, and gardening.

Anonymous
#1377333

OP:

Considering your post is about the rude service you received from the clerk, why is it relevant to state that you are a Veteran and the fact that you an additional $20K or so to spend on the home remodel?

You received rude service.

That is all.

Did you send a long e-mail to their Corporate Headquarters?

Short, simple, and to the point works much better.

Anonymous
#1380404
@Anonymous

The relevance of mentioning I am a veteran,(disabled) was the clerk at the time was taking far too much time to conclude the return transaction, and made mention of my ten percent discount for being a veteran, and that being a part of my refund. I think you missed the point of the post.

I called corporate, no response, I sent email, short and to the point, no response, now I finally receive a response from headquarters and they take the same convoluted logic as the store. They point out that I had words with the clerk, yes, I lost my temper and responded in an unprofessional manner, but they however, forget that had the clerk just processed my refund, not confronted me with threats, and a manager that took control of his clerk, and the situation, this would not have happened. Over the years I have seen a decline in civility, customer service, etc, No longer will I shop at Lowe's, or any business which does not respect the customer.

P.S.

The refund I was attempting to secure was never credited to my account, nor was I refunded my money in cash or card. The clerk had an agenda and this is completely unacceptable.

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Review
#1112433 Review #1112433 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Poor or nonexistent customer service clerk beyond disrespectful
  • Poor quality and poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Kansas City, Missouri - Employees are Idiots

1.0
Details
When into Lowes in Kansas City Missouri the one North of the River by the airport. We went outside in the garden area to check out because the lines inside were so long. It would have been a good idea because there were two people out there doing NOTHING. Went to check out and my mother of whom I can't figure out why she asks the checker questions because they never know anything. Asked them about some grass seed because she was wanting grass seed but we could only find seed for tall grass. Anyway, the checkers instead of answering the question started asking her questions about how often she mowes the grass and if she knows she supposed to water the grass. Anyhow, just wanted to know if they had the grass seed for grass and not the tall fescue. In the meantime, other people came out to check out and they let a ton of people cut in front of her in line and they tied her up for about 20 minutes asking dumb questions to a person who has done yard work for over 40 years who just wanted one question answered. So much for the quick check out. My mother seems to think to get tied up for 20 minutes and not getting anywhere she handled it well. Well, you may be able to do that to an old lady but I'm pissed. I will never shop at LOWES EVER AGAIN. I will stay with Ace hardware where people actually provide customer service and knows things. Instead of the teenagers who don't even own a house.
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1 comment
Anonymous
#1378599

who was the one started it all with a question ???

Review
#1112124 Review #1112124 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Customer service was a joke
Reason of review
Poor customer service

Lowes - WIll not return calls

I have had an ongoing problem with Lowes store #3051 since 06/28/2017. I have called the store and received no response nor acknowledgement of my messages. I have sent email with read receipts. again no responses. I have called Lowes customer care and filed an incident report. no response to my filing of the report. I have re-called the customer care 8 times and received the words. "I am so sorry for your inconvenience, I will have someone contact you" received no responses to my 8 calls. I have called their claims department and left voice mail to claims representatives and claims supervisors and received no response. I will never shop at Lowes again.
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Review
#1112059 Review #1112059 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Baltimore, Maryland - Customer Service/Operator Department Need Training

I called the Lowes located in Catonsville, Maryland regarding cutting glass station while at the Westminster, MD Lowes (glass machinery broke in Westminster). Several times the operator picked up and put me on hold or hung up which caused me to call back. Finally during my drive leaving Westminster to Catonsville after calling 10 times, the young girl picked up and I asked to speak to the store manager.. she finally connected me to someone by the name of John. I explained to him my reason of calling and his excuse was it is busy at the store and maybe that is why she hung up or placed me on hold forever. I asked if their glass station was working and he said yes. By the time i get there, ready to get work done, the representative in the glass department said the glass blade stopped working this morning. I am very disappointed as a first time customer of Lowes for the run around. It was a very displeasing experience.
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Review
#1111917 Review #1111917 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Carpet Shenanigans Gilford NH Lowes Flooring Department

2.8
Details
Carpet Shenanigans Gilford NH Lowes Flooring Department
Carpet Shenanigans Gilford NH Lowes Flooring Department
Carpet Shenanigans Gilford NH Lowes Flooring Department
We went to Lowe's to try to buy carpet. First of all, we had to go back three times, waiting 45 minutes each JUST TO GET SERVICE. I should have stopped there. During one of those visits, we had customer service try to get us a sales person. Multiple people answered the phone as she kept trying the next person and all said they wouldn't go help. Note: the store had almost no cars in the parking lot, nor people shopping in the store as it was dinner time hours. It's not like we were there at 9:30pm at night. Next they charged us $51 for the carpet measure. When we got the quote for the carpet they gave us $43 for the carpet measure in credit. The remainder was to test for lead paint (which, by the way, they did not give us results for) WHICH THEY DID NOT TELL US ABOUT. When I complained, since the room was an addition with cedar planking and no paint until the 2000s - they said "you should have told us that" --- but no one ever talked to us about a lead paint test so why would I have told them that? They said it was $51 to measure and never said anything about lead paint testing. NEXT: when we got the quote, our $1.68 per square foot carpet was suddenly $1.78 per square foot. WHAT???? When I complained about the price change, the woman (Paula at Gilford Lowe's) stated that the prices had changed and they didn't know the prices until they quoted it, and the prices on the carpet was out of date and that wasn't their fault. I am so grateful I took photos of the carpet and price otherwise I think I wouldn't have noticed this change. NOTE: She eventually and I do mean EVENTUALLY offered to honor the stated price but not until I said I had a photograph of the price! They also wanted to charge us over $100 to move exercise equipment (a basket with stretch bands in it, and a ROLLAWAY treadmill) - ie. over $100 for five minutes of work. During the measure they never talked to us about this, because OF COURSE we would have said thank you we'll do that part ourselves. They also charged us an adder for moving furniture when it said moving furniture was free. Note we have since gone to another place that states that they charge to move furniture and yet they charged us 0$ because we had so little furniture. This furniture move part is in the noise, but the exercise move charge is ridiculous. So anyway - we didn't order and probably shouldn't have gone back after we couldn't get service the first time we went. It's too bad because we really thought the carpet was great, with great colors for the price - but it wasn't the price. I don't Lowe's Flooring even 1 millimeter after this experience.
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1 comment
Anonymous
#1378601

"This furniture move part is in the noise"

wish i knew what that meant

"adder"

Any of several groups of venomous snakes of the Viperidae family

not much to do with carpet

Review
#1111748 Review #1111748 is a subjective opinion of poster.
Service
Lowes Carpet Installation Estimate
Reason of review
False Advertising. Extremely poor customer service (first lack of, then poor/uninformed consumer/ then just plain rude.)
Loss
$51
Preferred solution
Full refund

Lowes in Glenwood Springs, Colorado - Poor customer Service

1.9
Details
I made a phone call to our local Lowes in Glenwood Springs, CO. I was looking to see if a part was in store because online was not clear in the results. The first call lasted two minutes. Tina in customer service transferred me to appliances and after several rings I was transferred back to Tina, and she was to ring them again and we were disconnected. My second call was seven minutes with the same merry-go-round. My third call I asked Tina if she could look up a part number for me instead of transferring me. She said she was very busy and I would have to hold. I agreed to hold. After seventeen minutes on hold Tina returned and looked up my part number, from the website, and told me it was an invalid part number. She then transferred me to appliances again. A gentleman that did not give his name told me I would not find that part in the store and had to talk with a different person to order it. He transferred me and I was disconnected again. After the second phone call I sent my other half to the store to see if the part we needed was there or not. As he got to the store he could hear over the store speakers for "someone to please answer the call for appliances." He made note of the business of the store, his description was of two females in customer service with no customers in line and not very many shoppers in the store. If I could shop at a Home Depot I would but the options for us in Glenwood Springs are limited. I would not recommend ever trying to call the store for help. And if you must shop there know what you need because the help has no interest in helping.
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1 comment
Anonymous
#1376487

Like most people, your expectations of a "self service discount home improvement center" (Lowe's description, not mine) are pretty *** high.

Review
#1111441 Review #1111441 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Bad service
Reason of review
Poor customer service
Preferred solution
Hire people that want to work for thier paycheck.

Lowes - Customer assistance

each and every time i go this dang store, its a horrible experience. Sales people not around,,,,they hide or dont make eye contact for fear you will ask them for assistance. its a home improvement store for all including senior citizens. many of us now but going to this place for supplies or help is a nightmare.no one to assist then when you find someone they dont know crap about your issue and dont mind telling you BUT dont bother finding anyone for you. If you are a woman maybe go in half naked you may then get some assistance...maybe? otherwise its like going for government aid long wait locating a willing sales person to assist you in a respectful and courteous way. complaining to store manager another issue. never available...problem never resloved...keep hiring same type of employees. they need to hire a company that does mystery shoppers to provide feed back. they dont care bout reputation on providing top notch service. Sr citizens dont need to go here. you could have heart attack dealing with this type of ***
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4 comments
Anonymous
#1380445

You must be workers from Lowes to be responding as you are....

Keep up your allegiance

Anonymous
#1379992

why even have people then get robots to run the dang stores for thats what they look like anyway. Take them dang vests off indicating they are store employees, save money and only have they come in and stock they already have self serve check outs you *** that replied.

Anonymous
#1378602

"each and every time i go this dang store, its a horrible......"

and yet you still keep going back

Anonymous
#1376234

Lowe's is a "self service home improvement warehouse" That's how they describe themselves. They put all the full service home improvement centers out of business so now what?

Home Depot?

Same thing. People only look at price, not service.

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Review
#1111189 Review #1111189 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Customer service not provided
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution