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Lowes - Customer assistance

each and every time i go this dang store, its a horrible experience. Sales people not around,,,,they hide or dont make eye contact for fear you will ask them for assistance. its a home improvement store for all including senior citizens. many of us now but going to this place for supplies or help is a nightmare.no one to assist then when you find someone they dont know crap about your issue and dont mind telling you BUT dont bother finding anyone for you. If you are a woman maybe go in half naked you may then get some assistance...maybe? otherwise its like going for government aid long wait locating a willing sales person to assist you in a respectful and courteous way. complaining to store manager another issue. never available...problem never resloved...keep hiring same type of employees. they need to hire a company that does mystery shoppers to provide feed back. they dont care bout reputation on providing top notch service. Sr citizens dont need to go here. you could have heart attack dealing with this type of ***
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4 comments
Anonymous
#1380445

You must be workers from Lowes to be responding as you are....

Keep up your allegiance

Anonymous
#1379992

why even have people then get robots to run the dang stores for thats what they look like anyway. Take them dang vests off indicating they are store employees, save money and only have they come in and stock they already have self serve check outs you *** that replied.

Anonymous
#1378602

"each and every time i go this dang store, its a horrible......"

and yet you still keep going back

Anonymous
#1376234

Lowe's is a "self service home improvement warehouse" That's how they describe themselves. They put all the full service home improvement centers out of business so now what?

Home Depot?

Same thing. People only look at price, not service.

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Review
#1111189 Review #1111189 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • Customer service not provided
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

Lowes in Orangeburg, New York - PRIMO water bottle SCAM!

1.0
Details
We have used Primo 5 gallon water from Lowes for years. Now after remodeling the kitchen we no longer need a water cooler. So returning all our empty bottles and globs of tickets for previous bottle returns to Lowes for a deposit return was the next step right? Not according to Lowes. Lowes tells me now that the deposit I paid for years on PRIMO water bottles is not a deposit and i do not get any money back for the bottles. Really? Every cashier over at Lowes told me it was a deposit whenever i bought a new bottle. What a total SCAM. You should be ashamed of yourself. Word of mouth and social media is a very powerful tool! NEVER AGAIN LOWES! Back to Home Depot! For everything!
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1 comment
Anonymous
#1378604

should've read the fine print like this:

"THIS IS NOT A DEPOSIT PROGRAM. NO CASH GIVEN FOR RETURNED BOTTLES.

RECYCLE CREDIT CAN ONLY BE USED FOR PURCHASE OF A PRIMO WATER BOTTLE AT

THE CHECKSTAND. YOU OWN THE BOTTLE."

you needed to turn in old one each time you went in--not save them up--they not like the old 16 oz glass soda bottles...

Review
#1110795 Review #1110795 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Primo water bottle deposit return scam
Reason of review
Poor customer service

Lack of confidence in Lowes door salesmanship

3.3
Details
I am currently interested in purchasing a impact resistant door without glass from Lowes. I have met with three associates in their Millworker Department, three times for over a period of 4 hours. The door I chose started out at approximately $794. After adding the required components it is over $2,700.00. And the work order has a lot of cross offs with an explanation that I should assume that those items that I am asking about are included. This is a standard size impact resistant Masonite door and the total with the installation and permit is over $4,000.00 dollars. And I was told that if I have the door stained on exterior and painted on interior that would be an additional $500.00 because the installer has to wear latex glaves. Also that there is a possibility that the door may be damaged in transit.
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1 comment
Anonymous
#1375991

Let me get this straight. You went to a discount home improvement warehouse and expected to find a "door expert", or an expert on any kind? That's special.

Review
#1108779 Review #1108779 is a subjective opinion of poster.
Service
Lowes Door Installation Estimate
Reason of review
Poor customer service
Loss
$35
Preferred solution
Too much uncertainty on product requested.

Lowes - Loyal

1.3
Details
Synchrony bank and loews actually closed my account after i been making payments on time. First they dtopped my line of credit from 3000 to 800 next i get a letter stating due to credit score, my account has been closed. Is this the way companies treat customers now?
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1 comment
Anonymous
#1389038

lowes didn't close your acct the bank did that bank is screwy I have ( had ) an acct with them different store and I too got a letter saying my limit had been lowered due to my credit score mind you it had gone up since they issued the card but everytime I would go to pay the bill and put in my ss# it would say no such card so I don't know if they have had some kind of breach or just got peoples numbers wrong but that bank sucks

Review
#1108768 Review #1108768 is a subjective opinion of poster.
Product
Lowes Credit Card
Reason of review
Return, Exchange or Cancellation Policy

Lowes - Problems with LG french door refrigerator

I purchased an LG french door refrigerator about 1 1/2 ago. Recently we experienced the power loss for 5 days in my area in florida. The compressor went bad beyond repair and the tech said is a very common problem with the LG refrigerators, They boast about the ten years warranty in the compressor but they compressors dont live up to the standard. I have a whirpool refrigerator and went to so many storms and power failures and still running good. This fancy LG expensive with a lots of features is a fake product. Strongly advice Lowes to eliminate this product from your line of articles you sell in the store because is giving you a bad name. I called LG and they said they could no longer cover service of call or repairs because 1 year has already expired. Never crossed my mind that LG could sell such a bad quality product.
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2 comments
Anonymous
#1374559

I really don't understand why people would buy a cheap Korean made appliance and complain because it is cheap. Oh wait!

All the cheap a55 consumers drove all the good appliance manufacturers into bankruptcy!

And now they expect the cheap Korean appliances they buy to be as good as the old US made ones were! Sorry, they are loooong gone now because of cheap consumers like you.

Anonymous
#1374450

So... How is this a bad review for Lowe's and not LG? You should have bought the very reasonably price Lowe's Protection Plan.

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Review
#1108000 Review #1108000 is a subjective opinion of poster.
Product
Lg Electronics Refrigerator
Cons
  • Didnt get answer from store in deltona florida
Reason of review
Damaged or defective
Loss
$1375
Preferred solution
Full refund

Lowes - Six months and still waiting

3.0
Details
On May 2, 2016 we purchased a refrigerator at Lowes and a three year protection plan since our experience with products these days is that they are poorly constructed. In less than one year, we had problems. All of our food items were freezing up, dairy, vegetables etc. The repairman came out and determined it was the seal, so he fidgeted with it and it worked fine for a few days and then items began to freeze again. Once more we called him back and then it was determined the thermostat had failed, so he placed an order and then returned a week later to replace that item. So for most of April we had a giant freezer instead of refrigerator. As vegetarians we eat plenty of vegetables and it was impossible to keep them fresh. I sent a claim in for the damaged /lost food items and have been waiting for 6 months. Every time I call ,I sit on hold for a minimum of 20 minutes I get assurances that someone will contact me.... hasn't happened yet.. I'm on hold as I write this, in fact, this last gal said she would get her supervisor and then poof I'm disconnected... you think she'd call back. NOPE! This is a huge SCAM!!!
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5 comments
Anonymous
#1487105

When they answer their phone they answer Lowe's warranty center.so it is Lowes

Anonymous
#1374329

*** the warranty company is a joke also!!!

Anonymous
#1374283

Why aren't you directing your complaint towards the warranty company? It's not Lowes you are calling, it's their warranty company. Complain about them.

Anonymous
#1374259

what does lowe's have to do with a faulty refrigerator? They didn't make it and the warranty doesn't have anything to do with them. They don't owe you anything and that's why you are being ignored.

Anonymous
#1583795
@Anonymous

its called the lowes extended warranty

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Review
#1107715 Review #1107715 is a subjective opinion of poster.
Product
Lowes Protection Plan
Cons
  • Total lack of service and cooperation
  • Poor service
Reason of review
Poor customer service
Loss
$150
Preferred solution
just send me my claim
Tags
  • deceptive

Lowes in Medford, Oregon - Helpful and kind

5.0
Details
They helped us with all our needs, also when we purchased our fridge and washer and dryer they have veterans discount for those who have served. They take the time to help the community when they can and also usually have friendly workers who ask if help is needed. I don't stay wondering for long, If I need help someone comes to me within 5 minutes . Scott helped us with discount plants for our yard recently and it means so much! I can't wait to have our yard up in running again. It's almost the last thing we need to finish up from our fire!
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Review
#1107083 Review #1107083 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • How helpful they were
Reason of review
Good customer service

Lowes in Amherst, New York - Vinly flooring

2.2
Details
Order waterproof vinyl flooring at a Lowe's on Niagara falls Blvd. Amherst NY. Never received a call about the order for 9 days called left several messages to no avail. On the 12th day had to drive to Lowes and spoke a manager Rick who told me my order was in and has been in for days. The customer service at Lowes in Amherst NY is awful and young lady in flooring has terrible customer service skills and need to be retrained in the proper way to help customers. I spent a lot of money for the flooring and will I ever spend money at Lowes again NO.
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2 comments
Anonymous
#1373573

They got you to come back to the store. The young lady in flooring actually did exactly what she was trained by Lowe's to do.

It's all about getting as many customers as possible to make as many trips as possible to the store. Figure it out.

Anonymous
#1374090
@Anonymous

Completely false. Lowe's although does track customer traffic, it values quality customer interactions far greater then overall traffic metrics.

You are wrong.

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Review
#1106898 Review #1106898 is a subjective opinion of poster.
Service
Lowes Shipping Service
Reason of review
Order processing issue

Lowes in Clearwater, Florida - No service

3.0
Details
We went into Lowe's at Clearwater mall to buy a dishwasher not one person came up to help us and then we went back to look at carpet and same thing not one person asked if they could help us. I realize our $1000 that we were going to spend there tonight is nothing to them but word if mouth about bad service is alot. Spending my money at Home Depot
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Review
#1106662 Review #1106662 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Monroe, North Carolina - Front Desk Customer Service for Return

1.0
Details
9/24/2017 Monroe NC store # 0680- Returning a $3.99 toilet fitting that did not work. I actually tried to put on toilet therefore there was some dirt on the end Linda Jenkins front desk refused to process the return. I had several other items but she would not refund - she finally called the manager on duty and after a lot of heated discussion the manager decided to refund! Ridiculous that it was such a problem. When an customer is not satisfied with the service the last thing the employee needs to do say in a smirk tone "Have a nice Day"!!!! She had a very caddy attitude during the transaction and actually followed me outside the store still hollering have a nice day.
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5 comments
Anonymous
#1378605

convenient you left out if you had receipt ...

the mgr just refunded you to get the problem over with & you out of the store

"caddy attitude"

is that when people who own cadillacs get an attitude

Anonymous
#1379707
@Anonymous

Why be anonymous. You felt the need to make a stupid comment ,but hide your identy!

Anonymous
#1372954

Would you buy a fitting that wasn't clean? Seems like some A wholes thing they can return products in a less than desirable condition.

Stores end up discarding products like this. Why should they take a loss because you couldn't figure out what you needed before you bought it and couldn't bring it back in new condition?

How do you consider this poor customer service? Being a better customer will always get you better service.

Anonymous
#1379399
@Anonymous

Well since I thought it was the correct item and it wasn't her attitude was the problem. I know that they are not going to go broke because they were asked to refund $3.99. I've spent plenty of money there and I can assure you I'm a good customer.

Anonymous
#1382589
@Anonymous

What is toilet "dirt" ??

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Review
#1105691 Review #1105691 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Front desk return
  • Customer service at front desk
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution