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Lowes review: Salesman had no knowledge, Customer service no curtesy

Was shopping for a new cook stove. 3 salespeople gathered around the register talking. Asked the male salesman to give me some information on a range. He stepped back to the range I was looking at. Asked if I could get the range on a payment plan with no interest. He said he had no knowledge about that and sent me to customer service. In customer service 4 women were there, saw me and three walked away. 4th customer service rep, turned around and said "whoever", I just walked away. No cutesy will not get my business. I am surprised at first how little the salesman knew, as before when I have purchased appliances from Lowes the salesman set everything up for me. Always very knowledgeable about anything I asked or get the information for me.
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1 comment
Anonymous
#1381481

Pay peanuts, get monkeys.

They don't send $10/hr floor persons to Stove School and the manufacturers aren't much help either.

You aren't going to get an expert 93.4 % of the time.

Review
#1117301 Review #1117301 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes review: Too bad there isnt a minus rating -

2.5
Details
The worst experience for an online purchase Ive ever made... too bad there isn't a minus rating - I bought a new refrig online.. cust service called set up a delivery for the following Sunday, Oct 15h, between noon and 4pm. A total of 3 days from purchase to delivery. Sunday Oct 15th came and went... no refrig, no phone call. I called first thing Monday morning.. excuse they had - only had one delivery driver that day... bad customer service.. but I can accept that. New delivery set up for the following day the 17th of Oct, noon to 4pm. Double checking I called around 1:30 on the 17th to make sure delivery was happening.. I was assured it was. 17th came and went - no refrig no phone call. Seriously.. how do they stay in business when they cant even keep track of and online order to even call and apologize ??? Anyway I gave up - bought a refrig from anther store, I will obviously be disputing and having the Lowe's charge removed from my Visa card.
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1 comment
Anonymous
#1381368

Cheap refrigerator.

"Worst experience" ?

You haven't lived very long.

Prepare yourself for the future ; it will get worse.

Review
#1117172 Review #1117172 is a subjective opinion of poster.
Service
Lowes Delivery Service
Cons
  • Worst online purchase experience
  • I lost over 300 worth of food refrigerator never was delivered
  • Any part of the complete lack of follow up or follow through
Reason of review
Poor customer service
Loss
$300
Tags
  • Bad Customer Service And Delivery

Lowes review: Worst carpet and customer service ever!!!

1.4
Details
Lowes review - Worst carpet and customer service ever!!!
Lowes review - Worst carpet and customer service ever!!!
Lowes review - Worst carpet and customer service ever!!!
Lowes review - Worst carpet and customer service ever!!!
We purchased Lowe's PetProtect carpet less than 3 months ago. Within a few weeks after installation, carpet loops/fibers began lifting up and the carpet was separating from where it meets our hardwood floors. We contacted Lowes and after many phone calls, they sent out their OWN inspector to check the carpet. He, as well, agreed the carpet looked awful and took a sample to test it "at the lab!"!!! His conclusion was that our dog caused the damage!! Wait.. what?? Wasn't this carpet designed for homes with pets??? Mind you- our dog is 6 yrs old and calm due to a torn ACL.. we contacted customer service again and they refused to do ANYTHING for us. This carpet is an eyesore and an embarrassment when we entertain... please do yourself a favor and buy elsewhere-- ANYWHERE else!!!
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Review
#1116867 Review #1116867 is a subjective opinion of poster.
Product
Carpet
Reason of review
Bad quality

Lowes review in Auburn, Washington: In stall of doors and trim

2.7
Details
Wrong doors, damaged doors, trim and base boards not completely done, now they can't paint them, over a year has gone by, way over 14000.00 spent and this does not include all the new appliances, lighting, paint, ect. Now they *** installed the door and trim ,and base board molding but can't find any one to paint it.
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Review
#1116120 Review #1116120 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Bad quality

Lowes review in Kathleen, Georgia: Nasty filthy restrooms, store

2.3
Details
Employee was leaving out of restroom and I asked who the manager on duty was. She said she didn't know. I told cashier at the register about nasty bathroom and he said he would let manager know. I continued on to look at a refrigerator and decided that I didn't need to be there. If the staff doesn't care about their store, they certainly are not going to care about my experience or needs. As I was leaving, I saw Ryan the manager. I was explaining how nasty the ladies restroom was and knew the cashier didn't tell him. I also knew that I had made the right decision to leave because the staff didn't care! The bathroom was disgusting. Every toilet was nasty with waste of some sort. Really bad.
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2 comments
Anonymous
#1383651

Do you really think the most important thing the employees have to do is find a manage to let the know the restrooms are a mess? They have jobs they are assigned to and can't just take off looking for the store manager.

If you want the store manager to be aware of a situation talk to them, not a cashier or a salesperson. Keep in mind it's usually customers making a mess out of the restrooms, not the employees.

Anonymous
#1380550

Not their job.

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Review
#1116088 Review #1116088 is a subjective opinion of poster.
Product
Lowes Bathroom Facility
Reason of review
Bad quality

Lowes review: I’ll never go back

Gautier Lowe’s is a joke. Very non professional.
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1 comment
Anonymous
#1391707

Wow! What a complaint.

Do you really expect anyone to take you seriously? If you are really upset enough not to return to a store and want others to know about it, tell the story. Explain what the problem was. What were you expecting.

How did they try to resolve the problem. If you are going to take the time to post, make it count.

Review
#1115908 Review #1115908 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review: Survey!!!11

Trying to find lowes survey is terrible, get it fixed, I will start going to home depot where their surveys work great!!!! bad service. {{Redacted}}
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1 comment
Anonymous
#1380338

OP:

I was able to find their survey on their website, and it was not terrible to find.

So exactly how were you not able to find their survey on the website?

So your complaint about the bad service is not valid.

Review
#1115791 Review #1115791 is a subjective opinion of poster.
Product
Lowes Website
Reason of review
Damaged or defective
1.0
Details
My dad spent 6,489.00 on carpet and 2,907.00 on laminate floors for his kitchen. It's been 6 weeks. The carpet and kitchen floors were paid for at time of the purchase. No one calls from Lowes to let us know when the carpet or laminate arrived at the store. I had had...
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Review
#1115739 Review #1115739 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Lack of delivering product i paid for
  • Not being honorable in business and promises
  • Delivery was postponed 3 times
Reason of review
Poor customer service

Lowes review in Sherman, Texas: I feel like I was lied to and wasted my time

1.0
Details
I was shopping in the Lowe's in Durant Oklahoma looking for tin for my barn when I got back ther they'd sold out of 10 ' tin there was a price of $6.48 a sheet normally $14.48 a sheet I asked the young man working there if they had any more and he said no I said would you look up Sherman to see if they have any and he did on his computer and he said they had 340 sheets I said would they match that price he says they should there are Lowe's . I got back in the truck and I drove all the way to Sherman Texas to buy 24 sheets of tin . Got there and got the talking to a kid named Mike and Mike said that he check it out to see if they can match the price I told Mike I wanted 24 sheets he said okay he later tells me yes they would match the price they had given that price to someone earlier that day and helps me load my tin . When we get to the register registered to Mike tells the man working there about what's going on and so the guy at the register called the manager and they talk to minute or two and then the man at the register hands me the phone the manager says they would not honor that price well that thoroughly *** me off I drove all that distance and everyone had to Sheard me that that price would be there . I guess what bothers me most is that you do it for someone else but you won't do it for me am I the wrong color ? Today's date 10-15-17 my name is Leroy Hall 1772 South Lone Oak Lane Durant Oklahoma 74701
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2 comments
Anonymous
#1382604

I'm guessing your color is white, like a snowflake?

Anonymous
#1379882

Huh?

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Review
#1115505 Review #1115505 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Order processing issue

Lowes review: Lowe's Customer Service

I bought a washer from Lowe's and took the day off from work the day it was delivered. Found out that the washer was to wide to fit through the basement door but I didn't know this at time of purchase which the attendant didn't indicate there were different sizes to consider. I reordered a washer that would fit and it has taken several weeks to come in. When they called on Monday to say the washer had come in and they could deliver on Thursday I asked if I could have it delivered first thing in the morning so I only would have to miss a few hours of work. But of course they said no way to know arrival time only somewhere between 8 and 5. To avoid taking another day off from work I opted for Sunday and felt like a prisoner of my own home because you can't go anywhere. It is 4pm and I do not know if they are going to make it. The store actually suggested I take time off from work to have it delivered a different day. Not a happy customer.
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1 comment
Anonymous
#1716242

I've experienced he same thing from Lowes, when ever possible now, I shop places where they at least give you a "window"; 8-11, 1-3, etc. Seems there are more of these customer friendly businesses every month who realize it is very hard to some people to miss a whole day's pay to be able to buy something.

I personally also resent the various "suggestions" they give to customers without being asked ! Things like, "well, why don't you call a friend or family member and have them wait at your house?", or, "why don't you just give a key to one of your neighbors ?", and my favorite, "just leave a key under the door mat or another convenient spot". Really ?

And the worst part, they are NOT joking ! They are dead serious to suggest what YOU, the customer should to accommodate THEM, the ones begging for you business/money !

Review
#1115434 Review #1115434 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery