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Lowes - Horrible delivery service

3.5
Details
Horrible service Three orders so far of landscape materials every order has had problems Order number one. They called said the truck broke down so I actually had to go pick it up myself because they were going to take several more days to deliver Order number two. We ordered patio pavers and patio block. They called said they could not deliver all at once so we requested the patio block be sent first. They said the pavers would be shipped the next day. Pavers arrived first they hit our trailer with the skid deliver truck and drove away without saying anything. Order number three. Patio block that was to be delivered first as stated above. Lowes just called said they can not deliver it today because the order is not together and the truck driver can not wait. I will never do business with lowes again. Local companies may cost a little more but their service is worth the price.
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1 comment
Anonymous
#1371224

Yup! If you are lucky enough to still have a locally owned company that can do it, then i highly recommend buying from them. They usually will be much more appreciative of your business than the third party delivery service that Lowe's uses to keep their prices low and their profits high.

Review
#1103200 Review #1103200 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Mooresville, North Carolina - Install a privecy fence

This is the second time I was screwed by Lowes. I ordered a storm door it took two month to get it installed, Now I ordered a fence I was told it would be installed Tuesday the 19th the material was delivered on Monday the person that delivered the material was so nice and helpful. Today I waited all day for my fence to be install no one called until I called around 4:30 pm at this time I was told it would be Friday or maybe next week. I don't like it I will have a private person install the fence I can't wait for lowes. I will never buy from lowes again
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1 comment
Anonymous
#1371223

There are NO Lowe's employees that install ANYTHING! Don't get pissed at Lowe's for the actions of a third party installer YOU agreed to hire through Lowe's.

Review
#1103096 Review #1103096 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Lowes - 6 week counting resolved correctly

I must update the original post with GREAT NEWS. I received a call from Lowe's CustomerCare informing me that the repair station had ordered a new cylinder head and gasket to repair the tiller. But better yet they offered to deliver a new replacement tiller to solve this problem!! My only problem is that it took so many phone calls on my part to get to this solution. I hope that both of us , Lowe's an myself, have learned from this experience. Much of this could have been avoided by better communications. Lowe's should have return promised phone calls and I should have ask more complete questions. We all can learn from my experience. Once the new tiller arrives I will continue to use Lowe's as a source of goods but I probably will not buy a protection plan.
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Review
#1102739 Review #1102739 is a subjective opinion of poster.

Lowes in Lansing, Michigan - Run don't ever trust

1.5
Details
Lowes - Run don't ever trust
Lowes - Run don't ever trust
Lowes - Run don't ever trust
After 2 months the contractor tells me he's not making any money so he won't fix and wanted to take any extra material so I cant get it fixed this is the obvious stuff the corners are not even close to lining up I've never been so embarrassed
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Review
#1102621 Review #1102621 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Irvine, California - Incompetent and utter lack of service

1.0
Details
Store clerk screwed up delivery of our fridge. I took 2 hours off work for delivery, spent countless time calling delivery people when it was an hour past the 2 hour delivery window then finally found out they had the wrong address. After offering to deliver the next day, which I cannot do, I called the store to have them refund my $$. They can't do that until the delivery gets back to their store - so they asked ME where the delivery truck is!!!!??? Are you kidding me? Not a single apology, sorry you had this experience, nothing. Will never do business again with kiwes. Ever. Never.
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2 comments
Anonymous
#1370884

I bet that if you had bothered to look at the delivery paperwork when you made the purchase you could have corrected the address at that point. People are just in too much of a rush to take the time to make sure the correct information is on a sale order when they make a purchase. If everyone would just pause and look over their purchase agreements many of the problems you see on complaint sites would be avoided.

Anonymous
#1370868

Lowes took $40,000 to remodel my kitchen.We were given a arrogant incompetent contractor who promises the moon but gave us a kitchen with a few craters. Our kitchen floor is now tiled and rougher then Pork Chop Hill. To top it off they never even finished...they just stopped ...plus they won't answer are calls( oh Nick out right now...he will call you)....NOT!

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Review
#1102595 Review #1102595 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Order processing issue

Lowes employees want sale commission for doing nothing

I went to Lowe's at 701 NW Saint Lucie West Blvd to buy tiles, thin set, and grout to tile my master suite. I asked the man at the desk in the flooring dept which is his lowest priced tile per sq ft. He didn't stop looking at his cellphone to take me to it, he just said, "it's over there" and told me the name of it. Well he was wrong, the first one I looked at was priced much lower and he didn't even know it. So why does he deserve commission on a sale? Then when my installer showed up to help me he wrote the numbers and took me to the front to make purchase, then the unhelpful employee had the audacity to complain to me that he didn't get the sale commission since I went up front. The 2 men in that dept had bad attitudes toward me the whole time after I called them out on not knowing their job. I would never hire them!
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3 comments
Anonymous
#1383812

Lowe’s doesn’t pay commission. They stopped paying commissions about five years ago.

The experienced specialists have gone to greener pastures. You are left with mostly inexperienced $10-$11 part-timers and temps.

You will find that is the case in all “Big Box” retailers. If you want quality products with excellent and experienced customer service, then quit being so cheap and pay the price and shop at your locally owned independent store.

aliens_amoung_us
#1370748

He didn't get the commission, so you did good. What else is there to say?

Stop while you're ahead. I never ask one of the store workers for help, for I'm more knowledgable than any idiot that works there, and that's not saying much.

Anonymous
#1382594
@aliens_amoung_us

Maybe you should apply to work there and teach all the "idiots" your advanced knowledge!

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Review
#1102513 Review #1102513 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service

Lowes in Madison Heights, Virginia - Unable to use freezer

2.5
Details
Called Samsung 8/8/17 to report gasket leak and ice build up. Was told fridge was out of warrantee and that it was built 1/2016. Proved I purchased 2/11/17 and repairman was sent. The first visit he said it was just a piece of plastic installer left on gasket. Problem was still the same and he returned on 9/8/17 with a complete door gasket and said Samsung issued a bulletin on problem. Problem got worse and now I have large areas of snow and a gap of 1/8 between gasket and frame. He said nothing more he can do. He called Samsung and nothing was done. I called Lowes 9/11/17 thought it was taken care of. Called back 9/18/17 and was told nothing they could do and they will call Samsung to schedule another repair call meanwhile I have no freezer going on 4 weeks. I also feel deceived by Lowes selling me a fridge over a year old. Our new kitchen is not so new after all.
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1 comment
Anonymous
#1370689

A refrigerator unlike a carton of milk does not have a sell by date. Who cares when it was made as long as it was new and un-used when you got it. Wouldn't be at all surprised if a great sale price wasn't part of your decision to buy the model you bought.

Review
#1102486 Review #1102486 is a subjective opinion of poster.
Service
Refrigerator Repair
Reason of review
Bad quality
Loss
$1000
Preferred solution
Replace

Lowes - Horrible Customer Service with fence contractors

Crew that builds fence showed up a day earlier than scheduled without calling first, therefore, dogs weren't put or material moved. Lied about the time they were there. Then moved me back 5 days.
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Review
#1102338 Review #1102338 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes in Lake Park, Florida - Run around

1.0
Details
Placed an order with Lowes on-line for over $8.000.00 worth of appliances on 8-9-17. On 8-9 I get a call from the LakePark Store what I would like my order delivered we agree on a delivery date of 8-17-17. Got a call from the Lowes delivery company at &:50 am on 8-12-17 telling me my order will be there between 9 and noon, I explain to the delivery company that I live in Boston and im scheduled for delivery on the 17th I hang up confused so I called the Lowes store that Saturday and made sure that I was all set for the 17th I also told the store that I live in Mass and have to fly to FL to accept delivery , we confirmed a delivery date of 8-17-17 with a delivery window of 9 to 12. All good right ??? On 17th , 3 PM comes and no call, I called the store spoke with the delivery department, I was told that the appliances haven't even arrived in the store from the manufacturer , I asked to speak to a manager , only to be told the store manager was at another location and would return my call on Friday the 18th , as you all guessed NO call from anyone at Lowes on the 18th, on 8-22-17 I thought to myself okay maybe the manager got busy so I called the store myself .... That call was Useless !!!! no return call until 8-25-17, at that time I was told that the appliances wouldn't be in the store until 9-27-17 from the manufacturer. Now folks we're talking about a washer/dryer unit , fridge, stove and microwave ,, nothing special right ?? Finally I get a call from the store on 9-1-17 everything but the washer Dryer unit was in and would I like to set up a delivery date --- SURE !! So I make plans to fly once again to FL with a delivery date 9-8-17 , okay mother nature had other ideas and a hurricane got in the way of those plans, flight was canceled so I called the store to set a new delivery date,, to be determined. On 9-11-17 I called the store and asked about delivery, I was told that they came through the hurricane okay and would I like a new delivery date of 9-15-17,, told delivery that I needed make sure I can get a flight out and call the store back , called back , 9-15-17 will be fine , delivery window between 9 to noon. GREAT !!! You'll never guess,,,,,, no call from Lowes delivery but I did get a text stating my delivery window would be 9-12 on the 15th 2 pm comes no call so I call them,,, finally I call Lowes delivery at 2 and they were shocked to hear that I hadn't heard from anyone ,, at 3 PM on the 15th , I get a call,,,driver was running late , would it be okay if we delivered on the 16th in the morning , they didn't have a time , I said no problem give me a call me in the morning ,,,but ,,,, I have flight out at 5 Pm on the 16th back to Boston so they cant be any later than 1 or 2 pm, ..its Monday 9-18-17 at 9 am I just canceled my $8.096,43 order and still no call from the store !!!! Lowes doesn't need my money I guess so they wont be getting any more ......I will never step foot in another lowes store ever!!!!
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Review
#1102233 Review #1102233 is a subjective opinion of poster.
Service
Lowes Home Delivery Service
Cons
  • Delivery company and customer
  • No communication between store
Reason of review
Problem with delivery
Preferred solution
Full refund

Lowes in Wood Village, Oregon - Poor Customer Service

1.6
Details
On or about 9/15/17, went in to the Wood Village, OR store to get some bark mulch that was on sale. Was told they were completely out and don't issue rain checks. The ad just came out and still has time on it so why not a raincheck ? really poor customer service ...I can see why there are so many complaints against them Not a place I want to shop at again if this is their policy . Someone in upper mgmnt needs to address this issue or you will lose even more customers . I will make sure to tell everyone I know to stay away from this retailer
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4 comments
Anonymous
#1370988

no raincheck prob cuz dirt is seasonal & they werent gettin any more

Anonymous
#1370505

OP:

This is what you posted.

Someone in upper mgmnt needs to address this issue or you will lose even more customers...

You know you can do this as well... right???

Anonymous
#1370507
@Anonymous

That means you can send upper management a letter.

That is something any customer can do.

That information is probably on their website, which you can find.

Anonymous
#1370420

Yes, be sure to tell everyone that you didn't get a deal on literal dirt. Why should they offer a raincheck? Nobody cares, Belinda.

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Review
#1102070 Review #1102070 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Product out and no rain checks issued
Reason of review
Poor customer service
Loss
$20
Preferred solution
offer rain checks when you have early outages on product