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Lowes - *** way to treat a loyal customer!

2.7
Details
I've had and used my Lowe's credit card for 11 years. I was never late on a payment, always paid more than the minimum due, and never went over my limit. Even with all that, when my credit score dropped a little bit, Lowe's showed no decency to a loyal, long time customer and closed my account! That's no way to do business! It's okay though. I'll give my business to Home Depot, Ace Hardware, and other more respectable places. I also have plenty of friends and co-workers who will gladly be taking their business elsewhere.
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4 comments
Anonymous
#1370241

Seriously? When did lowes become a bank ?

They deal with the same banks HD and other retailers use.

Maybe if you weren't a dead beat and had a higher credit score you wouldn't lose your account. *** !

Anonymous
#1370115

OP:

You can take your business elsewhere.

Your friends and family can take their business elsewhere.

But the fact still remains that Home Depot, Ace Hardware, and other home improvement DIY stores do not extend credit.

The independent credit companies these business do business with extend credit.

So when you, a friend of yours, or a family member experiences the same thing, you will still have to contact the independent credit company. Nothing changes when you, your friends, or a family member does business with a different DIY store, and you *general you* buy on credit.

Anonymous
#1370114

OP:

Are you just venting about this or do you actually want to solve the problem?

Anonymous
#1369986

You are barking up the wrong tree. Lowes has nothing to do with your account other than that their name is on the card.

Stores don't extend credit, independent credit companies do. You should be complaining about the credit company that closed your account, not Lowes.

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Review
#1101497 Review #1101497 is a subjective opinion of poster.
Product
Lowes Credit Card
Reason of review
Not as described/ advertised

Lowes in Mooresville, Indiana - Horrible Service

2.5
Details
Lowes - Horrible Service
Lowes - Horrible Service
Lowes - Horrible Service
Lowes - Horrible Service
Lowes - Horrible Service
Started kitchen remodel project with Lowes in Mooresville and received horrible service. Never received calls back without calling multiple times. Job was never finished and we had to finish it on our own. Drywall was gouged, trim work not completed, door knobs not completely installed and multiple unnecessary screw holes found in the drywall that had to be fixed. Multiple attempts were made to have the installers fix these issues and nobody made a return visit. Lowes wanted to come back to my house to take photos of "their finished project" and we refused to let them come back out to take photos of the work that we had to finish even though we paid them to do it! Beware! Take your business elsewhere!
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Review
#1101449 Review #1101449 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Price reduction
Tags
  • Managment Team

Lowes - Mislead

We brought a refrigerator, range, and dish washer on September 10, 2017 at 1200 north Muldoon, anchorage AK. The sale person told us they will delivery and install all my appliances that we brought from them . After they delivered they told my husband that they can't install the dishwasher because they are not certified and we will have to pay someone who is certified to come and install it for us. It will cost us an extra $200.00 I called and complaints to the store manager and told him that their sale person mislead us to believe that they will install everything that we brought from then . The Manager said if we are not happy then return the appliances but they already took our old appliances? He just said sorry . I will not buy anything from them again, they are not honest and they should have fix the problem.
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Review
#1101399 Review #1101399 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Poor customer service

Lowes in Eugene, Oregon - Exceptional Service !!!

4.5
Details
We ordered a large refrigerator from Lowe's which was not in stock. It arrived ahead of competing suppliers and at a lower price. Michael the store manager arranged to have it delivered the Friday of a holiday weekend so that we would not be without a refrigerator for the weekend. He came with Colton, Alex, Charles, Garland, Eduardo, Justin and JP because the removal of our old unit was massive and built in and the difficult installation of the new unit required so many people and specialties. They all were professional, courteous, and knowledgable. They took great care in protecting our wood floors and other furniture throughout the process. We could not be more appreciative of their excellent service!!! Thank YOU!!!
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1 comment
Anonymous
#1369912

You had exceptional service AND the store manager came out with the delivery company? Sounds fake.

Review
#1101219 Review #1101219 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • By michael colton alex charles garland eduardo justin jp
  • Exceptional service
Reason of review
Good quality

Lowes - Clearance in stock?

2.5
Details
Bough something on line I pick up at store, supposedly in stock got to the store, nothing! 2nd time it happens I fall for it again! Coustumer support no help at all, waste of time.
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Review
#1101045 Review #1101045 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Seattle, Washington - Poor service

1.0
Details
I had always liked Lowe's better than Home Depot, so went there to buy a replacement microwave. Salesman took all of the info, was going to check inventory, then started waiting on another customer. After hanging for over ten minutes, I told him we were going to leave and did not appreciate him just leaving us. He could not care less, said goodbye. So much for Lowe's service. Funny that they had been recommended by another company that did not have what we wanted. We went to Best Buy, had a beautiful experience, and vowed not to hit this Lowe's again. Such rude service.
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Review
#1100804 Review #1100804 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • No consideration or respect whatsoever
  • Lack of customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • LOWES Home

Lowes in Pottstown, Pennsylvania - DO NOT USE THIS COMPANY for REMODELS

1.2
Details
Spent over $30,000 on bathroom remodel. Installer did not install shower floor or bathroom floor correctly. Damaged grout. Contacted Lowes they have not followed up with a fix. Lowes will not call us back.
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Review
#1100743 Review #1100743 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Bad quality

Lowes - Thanks god there is Home Depot

Lowes sells warranties and they do not guarantee anything. They sell AC online and they do not have it, then they just cancel your order no matter what you drop because you "bought" something from them. Lowes sells warranties and they do not guarantee anything. They sell AC online and they do not have it, then they just cancel your order no matter what you drop because you "bought" something from them. {{Redacted}}
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1 comment
Anonymous
#1369458

What a bunch of nonsense.

Review
#1100741 Review #1100741 is a subjective opinion of poster.
Reason of review
Warranty issue

Lowes - Major Appliance/Extended Protection Plan

1.0
Details
BUYER BEWARE!!!!!!!! First of all, I want to tell everyone not to shop at Lowe's for major appliances OR buy their extended service/protection plan. We purchased a Samsung French Door refrigerator/freezer from Lowe's as well as the extended protection plan. The handle which is used to open the freezer door broke. Specifically, there are plastic pieces inside the freezer door that broke, which renders the unit useless. Let me add that this issue is not cosmetic. Anyway, Lowe's refused to honor the warranty and replace the door because it is "unintentional damage" and therefore the repair is not covered. This makes no sense to me because the protection plan covers "normal wear and tear." Also, once a service technician advises Lowe's that the damage is unintentional damage, the repair cannot be re-reviewed. Please make note of this if you are indeed buying a major appliance and/or an extended protection plan from Lowe's.
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2 comments
Anonymous
#1369235

Pieces like that don't just break. I doubt you will find anyone that will cover your kids hanging on the door and breaking the handle. That's damage, not wear and tear.

Anonymous
#1637082
@Anonymous

If it is a cheap product it will break. With all my experience with refrigerators, that should not happen.

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Review
#1100226 Review #1100226 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Bad quality

Lowes - Worst Delivery Service from Brooklyn Store

1.0
Details
My order was originally supposed to arrive on 9/8. It was cancelled, then 9/11 then cancelled again to 9/12 but only a fraction of the order was delivered then I was unable to contact anyone at the Brooklyn Lowe's who could tell me where the rest of the order went. Finally, a 5 PM, I was told there was a miscommunication. They were definitely not calling the number provided, although XPO delivery called me on that number. This has happened several times with the Brooklyn store, the delivery staff is very poor and unresponsive. I do not plan to ever order again from Lowe's after several bad experiences. This store needs to be reviewed. 9/13 still can't get a delivery date.
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1 comment
Anonymous
#1369880

This is the norm not just in your area. Much better with lowes employees!

Don't think they will save money in the long run. Home Depot until they fix their mess.

Review
#1100180 Review #1100180 is a subjective opinion of poster.
Service
Xpo Logistics Delivery Service
Cons
  • Wardrobe was not assembled assembled
  • Manager attitude
  • Called at 15 times to get delivery info
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • slowest delivery