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Lowes in Pharr, Texas - Not so lifetime warranty's

3.3
Details
Bought a tape with the impression of a lifetime warranty... Not the warranty just got the imoression. Will never buy another kobalt
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Review
#1101999 Review #1101999 is a subjective opinion of poster.
Reason of review
Warranty issue

Lowes - Poor Service

Every time I go into the lowes in vero beach or any other one, I regret it. The service there is the worst. Try to find someone to help u load heavy items into your cart or car u wait at least 15 min. Then they r rude about it. Comparing them to Home Depot service, there is no comparison. I give lowes 2 stars and Home Depot 5. U go into Home Depot and there's a person in every isle asking u if u need help. I don't have to go running all over the store, or stand outside waiting for 15 min. That's what it took this time to get help outside to load
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2 comments
Anonymous
#1371031

You are shopping at a big box Home Center, not a full service store. You shouldn't expect a lot of loading help in a big box store.

Lower levels of service is why their pieces are lower. Don't know where you are but Lowes usually has more employees than Home Depot.

Anonymous
#1370990

solution is in your review.....baffle me why you dont just go to Home Depot?

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Review
#1101654 Review #1101654 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor help

Lowes - *** way to treat a loyal customer!

2.7
Details
I've had and used my Lowe's credit card for 11 years. I was never late on a payment, always paid more than the minimum due, and never went over my limit. Even with all that, when my credit score dropped a little bit, Lowe's showed no decency to a loyal, long time customer and closed my account! That's no way to do business! It's okay though. I'll give my business to Home Depot, Ace Hardware, and other more respectable places. I also have plenty of friends and co-workers who will gladly be taking their business elsewhere.
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4 comments
Anonymous
#1370241

Seriously? When did lowes become a bank ?

They deal with the same banks HD and other retailers use.

Maybe if you weren't a dead beat and had a higher credit score you wouldn't lose your account. *** !

Anonymous
#1370115

OP:

You can take your business elsewhere.

Your friends and family can take their business elsewhere.

But the fact still remains that Home Depot, Ace Hardware, and other home improvement DIY stores do not extend credit.

The independent credit companies these business do business with extend credit.

So when you, a friend of yours, or a family member experiences the same thing, you will still have to contact the independent credit company. Nothing changes when you, your friends, or a family member does business with a different DIY store, and you *general you* buy on credit.

Anonymous
#1370114

OP:

Are you just venting about this or do you actually want to solve the problem?

Anonymous
#1369986

You are barking up the wrong tree. Lowes has nothing to do with your account other than that their name is on the card.

Stores don't extend credit, independent credit companies do. You should be complaining about the credit company that closed your account, not Lowes.

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Review
#1101497 Review #1101497 is a subjective opinion of poster.
Product
Lowes Credit Card
Reason of review
Not as described/ advertised

Lowes in Mooresville, Indiana - Horrible Service

2.5
Details
Lowes - Horrible Service
Lowes - Horrible Service
Lowes - Horrible Service
Lowes - Horrible Service
Lowes - Horrible Service
Started kitchen remodel project with Lowes in Mooresville and received horrible service. Never received calls back without calling multiple times. Job was never finished and we had to finish it on our own. Drywall was gouged, trim work not completed, door knobs not completely installed and multiple unnecessary screw holes found in the drywall that had to be fixed. Multiple attempts were made to have the installers fix these issues and nobody made a return visit. Lowes wanted to come back to my house to take photos of "their finished project" and we refused to let them come back out to take photos of the work that we had to finish even though we paid them to do it! Beware! Take your business elsewhere!
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Review
#1101449 Review #1101449 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Price reduction
Tags
  • Managment Team

Lowes - Mislead

We brought a refrigerator, range, and dish washer on September 10, 2017 at 1200 north Muldoon, anchorage AK. The sale person told us they will delivery and install all my appliances that we brought from them . After they delivered they told my husband that they can't install the dishwasher because they are not certified and we will have to pay someone who is certified to come and install it for us. It will cost us an extra $200.00 I called and complaints to the store manager and told him that their sale person mislead us to believe that they will install everything that we brought from then . The Manager said if we are not happy then return the appliances but they already took our old appliances? He just said sorry . I will not buy anything from them again, they are not honest and they should have fix the problem.
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Review
#1101399 Review #1101399 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Poor customer service

Lowes in Eugene, Oregon - Exceptional Service !!!

4.5
Details
We ordered a large refrigerator from Lowe's which was not in stock. It arrived ahead of competing suppliers and at a lower price. Michael the store manager arranged to have it delivered the Friday of a holiday weekend so that we would not be without a refrigerator for the weekend. He came with Colton, Alex, Charles, Garland, Eduardo, Justin and JP because the removal of our old unit was massive and built in and the difficult installation of the new unit required so many people and specialties. They all were professional, courteous, and knowledgable. They took great care in protecting our wood floors and other furniture throughout the process. We could not be more appreciative of their excellent service!!! Thank YOU!!!
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1 comment
Anonymous
#1369912

You had exceptional service AND the store manager came out with the delivery company? Sounds fake.

Review
#1101219 Review #1101219 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • By michael colton alex charles garland eduardo justin jp
  • Exceptional service
Reason of review
Good quality

Lowes - Clearance in stock?

2.5
Details
Bough something on line I pick up at store, supposedly in stock got to the store, nothing! 2nd time it happens I fall for it again! Coustumer support no help at all, waste of time.
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Review
#1101045 Review #1101045 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Seattle, Washington - Poor service

1.0
Details
I had always liked Lowe's better than Home Depot, so went there to buy a replacement microwave. Salesman took all of the info, was going to check inventory, then started waiting on another customer. After hanging for over ten minutes, I told him we were going to leave and did not appreciate him just leaving us. He could not care less, said goodbye. So much for Lowe's service. Funny that they had been recommended by another company that did not have what we wanted. We went to Best Buy, had a beautiful experience, and vowed not to hit this Lowe's again. Such rude service.
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Review
#1100804 Review #1100804 is a subjective opinion of poster.
Service
Lowes Sales Representative
Cons
  • No consideration or respect whatsoever
  • Lack of customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • LOWES Home

Lowes in Pottstown, Pennsylvania - DO NOT USE THIS COMPANY for REMODELS

1.2
Details
Spent over $30,000 on bathroom remodel. Installer did not install shower floor or bathroom floor correctly. Damaged grout. Contacted Lowes they have not followed up with a fix. Lowes will not call us back.
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Review
#1100743 Review #1100743 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Bad quality

Lowes - Thanks god there is Home Depot

Lowes sells warranties and they do not guarantee anything. They sell AC online and they do not have it, then they just cancel your order no matter what you drop because you "bought" something from them. Lowes sells warranties and they do not guarantee anything. They sell AC online and they do not have it, then they just cancel your order no matter what you drop because you "bought" something from them. {{Redacted}}
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1 comment
Anonymous
#1369458

What a bunch of nonsense.

Review
#1100741 Review #1100741 is a subjective opinion of poster.
Reason of review
Warranty issue