After months of planning with the designer , I finally ordered my kitchen in Beginning of July... I paid of $12000... for cabinets and appliances. I was told the demo and instal would be around 1200$ Turns out they wanted over $5000. Alone for the demo it was 2300$... I decided thats a job we could do ourselves, it took 3 hours to take down old cabnets and haul them to the dump. Lowes cordinator obviously gets paid a commision on the work she contracts out... Obviously she was not happy about our demo do it your self... I agreed on the install for 1145$ After ordering, there was little comunication from her... I kept pressing for a date of the install, since we had a estimated date of the delivery. She kept saying" no worries" since you did the demo, we just have to check it was done right... I finally a week before the cabnetts arrived, wrote an email, the next day or so I got a date... It would be a month after the delivery! She knew I would be having out of town visitors and then leaving out of the country... she in my opionion purposely delayed the install out of revenge... I wrote to the coporate headquarters, addressing my letter to the CEO , Mr. Niblock... I recived a call from his Blocker ...phone tag for serval days, and when i did get her on the phone 3 days later, I was informed that Lowes will NOT install the cabinets at all. I was shocked to hear this. What am I suppose to do? She said to find my own installer.... it was not their problem... So the kitchen cabinetts were dumped at my house this week... Aug... I drove to lowes to get the blue prints... I was told by the designer, He is NOT allowed to talk to me... He is NOT allowed to give me my blue prints... He said his hands are tied... I then saw the corninator come walking by, and she then alerted the store manger... He shot around the corner and stood 15 feet away staring me down...the designer apologized ... He said he does not know what to say... he understands its impossible to install the kitchen without the blueprint... and he recommends i call the blocker back at the corporate office... I have been humiliated, treated as if i were a shoplifter, and discriminated... Unbelievable how they can take your money and then dump off the kitchen and run... the courior didnt even do the inventory with me... Lowes was suppose to come and inspect the cabinets, no one came ... I called the store again... pleading i need the blueprints... again... i was told they cant give them to me... I aslo paid for a gas stove and a dishwasher and a sink... I asked when will they be delivered... he had no answer... They are being held hostaged too... I cant believe I gave this store 12,000... for this mess... The CEO, Mr, Nitblock , could care less about the treatment of his customers... he wont even asked his mail, he has a total of 18 blockers at his corporate office to fend off his unhappy customers... I will now call the attorney general, contact our wavy TV 10 and hire a lawyer... Buyers beware, hope this does not happen to others, but after researching reviews, this is not an isolated case of bad customer service... I dont know how these people still have a job, or how they stay in business.