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Lowes in The Woodlands, Texas - Package that I ordered online

1.0
Details
Package that I ordered online when I went to pick it up they couldn't find it had to wait over an hour so they could find it I don't think I will be ordering anything online again
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1 comment
Anonymous
#1361992

If it's an item stocked in the store there is no reason to order it online. Just get in you vehicle, go to the store and buy it.

It always takes more time to purchase an item online than it does to just go i and buy it. You'll also be sure it is the right product.

Review
#1088263 Review #1088263 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Reason of review
Order processing issue

Lowes is the let down of the century!

I would recommend NOT getting your appliances from Lowes unless you have at least 4-6 months before needing them AND don't mind being lied to repeatedly. Apparently my definition and Lowes definition of guarantee are not one in the same. They will also guarantee you another delivery date and even give you 10 percent off your total purchase but when the new date comes and goes and you're still without appliances they will suggest you get your money back and take back the 10 percent. At this point almost 9 weeks has gone by and I'm back to square one and wasted countless hours of my life getting hung up on by customer service and hanging out on hold listening to annoying music while they play the "transfer the blame game". Oh but in their defense they did offer me loaner appliances however they could not loan me the microwave, the oven, the cooktop or the vent hood. Oh cool, Lowes... I can't wait to move in to my house I've been waiting a YEAR to move in to with only a refrigerator and dishwasher. Yes, My family and I would love to eat ramen noodles made from the dishwasher steam. What a great compromise . Anyway, thanks to Lowes I'm super sad about a house I should be super happy about. Thanks a lot
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2 comments
Anonymous
#1360917

Did you order Samsung or LG appliances? If their local and national warehouses run out of stock new stock has to come from Korea.

If you ordered colors other than Stainless Steel it can be months before they are produced and once produced it can be another 3-4 weeks in shipping. Unfortunately the manufacturers aren't very good at communicating when they expect to deliver your product. They will just show backordered with next week as the next ship date and this will happen week after week till the product actually ship and unfortunately the ship date the manufacturer gives the store is all they have to go on. Blame the manufacturer, not the store.

Cancel the order, go somewhere that they have the appliances IN STOCK, IN THEIR WAREHOUSE.

If they order them you will be in the same situation. Good luck.

Anonymous
#1360632

What was the brand of Appliances you purchased?

Are they on a active back order?

Did you order them during one of the larger sales.

Lowe's keeps no more then 2 rolling weeks worth of appliances, for two main reasons.

There storage space is not adequate to support the sales, and two they are only allowed a total dollar amount worth of product under the roof of liability at any given time.

I'm sorry you had to wait, but your post gave no one any sort of specific information for people to help resolve your issue. I can almost assure you that you were not being lied to.

The people told you what they knew... at times that not a lot. Associates at times can be on hold with certain manufacturers for over an hour at a time. If a customer walks up, and they are the only one present...

they must hang up and assist. Which means there hold time starts over again. They are told days after PO's are promised to be delivered, that they are back ordered. It is unfortunate, and not easy to work in a home with 1/7th of the appliances you would need to run a functioning home.

Sadly its not Lowe's fault your stuff isn't there.

Please feel free to provide information in regards to your order, your store of purchase. You would be surprised how much people can help.

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Review
#1088177 Review #1088177 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery

Lowes in Kyle, Texas - Kitchen remodel & design

1.0
Details
Lowes - Kitchen remodel  & design
Almost 3 months ago this hellacious process started. The tear out and install should have taken a month at most. I have drawers that hit the handles of opposing drawers which prevents them from opening up all the way and I have TWO different styles of cabinets!! I paid for the expensive Kraft maid brand and what they sent was something less. The entire process has been a nightmare and Lowes and it's upper management chose to not stand behind the customer much less their work. DO NOT Do business with Lowes for kitchen remodels much less design. I reached out to the CEO and actually got a response from someone at corporate however they finally responded and said they won't help me.
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3 comments
Anonymous
#1360634

I understand your anger, truly.

What I will say is simply this... the old adage of " you catch more flies with honey then with vinegar" could not be more true.

Keep consistent, but stay understanding.

You will get results. They may take time.

What you have to understand is when it comes to Installed Sales... These Installers are chosen by corporate and not the store, and they sign very specific contracts with how and what they will do.

At times many installers are scheduled multiple weeks out. So for them to immediately stop and return to your home would set a ripple that would impact dozens others. Sadly we cant force the installers to fix or change anything.

Its much like getting hit by someone with out insurance...

it happens but you at no fault of your own are left with all the costs... now imagine this in the contexts of peoples home's. An average Lowe's installed department goes into 23 peoples homes a day. That's 115 peoples projects a week.

Even at a 95% completions success rate. Incidents happen.

Lowe's will always make it right, but they try not to just open up the register and throw money at a problem... often times the process is long due to them holding the installers responsible.

ellissusieq_22
#1360757
@Anonymous

Very wise advice. Being a senior citizen makes for lots of exasperating experiences with installers, but we find that kindness while angry is a skill difficult to employ.

We have been waiting for a Lowes installer for a month to get the fence up. :)

Anonymous
#1361166
@Anonymous

If you look at the picture you see a basic design error. The designer didn't place a filler next to a blind corner cabinet. Who ever drew the kitchen was either new or in a rush and skipped the required filler.

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Review
#1088136 Review #1088136 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Cons
  • I described it already
Reason of review
Bad quality
1.0
Details
Lowes - Kraft Maid kitchen cabinets are junk!
Lowes - Kraft Maid kitchen cabinets are junk!

Update by user Aug 23, 2017

I am still waiting for the company to finish ordering new doors and get them installed. The experience is wearisome, and the customer service reps are not at all sympathetic or helpful. March is when the project began and we are now nearly at the end of August.

Original review posted by user Aug 15, 2017

We...
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4 comments
Anonymous
#1649769

Sorry to hear others have had the same bad experience with Kraft Maid and Lowe’s. They never replaced the cabinets or repaired defects inbour grouted tile floor.

They stall and frustrate people until you just give up.

Poor customer service for sure. Hire a local tradesman with good reviews, best advice.

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Review
#1088096 Review #1088096 is a subjective opinion of poster.
Product
Kraftmaid Cabinet
Cons
  • Quality or cu
  • Customer service
Reason of review
Bad quality
Loss
$25000
Preferred solution
replace the defective cabinets with defect free cabinets
Tags
  • Poor quality establishment

Lowes in Newport News, Virginia - Lowe' has no 25" tape measure s on the shelf

4.7
Details
I was told they would not warranty any more kobalt tape measures so much for their lifetime warranty.
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1 comment
Anonymous
#1361993

The problem is that consumers don't bother looking at the warranty. The warranty covers manufacturer defects, NOT DAMAGE.

Ripping the end of your tape off isn't a defect. It is damage and not covered under warranty.

All too many consumers feel a tape they damaged should be replaced under warranty. No store or manufacturer should be responsible for the abuse of a tool by a consumer.

Review
#1088092 Review #1088092 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Warranty issue

Lowes - Insult

Ordered ceiling planks by armstrong. We went to pick up at lowes. They rolled 19 packages of runned over open boxes, some smashed and you could see broken planks. They headed out to our truck but I stopped them. I was furrious! They actually thought we would accept them. They said they were giving us 10 percent off per box for reorder. They should have never showed or brought the boxes up front.
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1 comment
Anonymous
#1360656

Yes because you would of been perfectly happy with being told... "sorry sir but the PO you ordered for X product came in damaged, unfortunately we will have to reorder, and it will take 3-11 business days"

Sounds like they offered to give you what they had at a discount, so you could of at least started your project.

But nope... thats not good enough.

Review
#1087958 Review #1087958 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - Unhappy employees, unhappy customers

2.2
Details
No body looks happy working at lawes and they are not helpful to customers because of that. Last week an employee got so upset with her supervisor, she cried. No body answers the phones, when you need something their respond "what do you want?" Instead of "may I help you" i am not happy with them at all but unfortunately i have to shop there because i had to:(
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1 comment
Anonymous
#1361995

Not much different at any big box home center. They all claim to have the best prices.

The big expense they can control to keep costs down is payroll.

Fewer and fewer employees are expected to do more and more. Get a job at a big box store for a month and I'll bet you'll gain a big understanding of why you get the service you do.

Review
#1087713 Review #1087713 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Kitchen nightmare in Williamsburg Va

1.0
Details
After months of planning with the designer , I finally ordered my kitchen in Beginning of July... I paid of $12000... for cabinets and appliances. I was told the demo and instal would be around 1200$ Turns out they wanted over $5000. Alone for the demo it was 2300$... I decided thats a job we could do ourselves, it took 3 hours to take down old cabnets and haul them to the dump. Lowes cordinator obviously gets paid a commision on the work she contracts out... Obviously she was not happy about our demo do it your self... I agreed on the install for 1145$ After ordering, there was little comunication from her... I kept pressing for a date of the install, since we had a estimated date of the delivery. She kept saying" no worries" since you did the demo, we just have to check it was done right... I finally a week before the cabnetts arrived, wrote an email, the next day or so I got a date... It would be a month after the delivery! She knew I would be having out of town visitors and then leaving out of the country... she in my opionion purposely delayed the install out of revenge... I wrote to the coporate headquarters, addressing my letter to the CEO , Mr. Niblock... I recived a call from his Blocker ...phone tag for serval days, and when i did get her on the phone 3 days later, I was informed that Lowes will NOT install the cabinets at all. I was shocked to hear this. What am I suppose to do? She said to find my own installer.... it was not their problem... So the kitchen cabinetts were dumped at my house this week... Aug... I drove to lowes to get the blue prints... I was told by the designer, He is NOT allowed to talk to me... He is NOT allowed to give me my blue prints... He said his hands are tied... I then saw the corninator come walking by, and she then alerted the store manger... He shot around the corner and stood 15 feet away staring me down...the designer apologized ... He said he does not know what to say... he understands its impossible to install the kitchen without the blueprint... and he recommends i call the blocker back at the corporate office... I have been humiliated, treated as if i were a shoplifter, and discriminated... Unbelievable how they can take your money and then dump off the kitchen and run... the courior didnt even do the inventory with me... Lowes was suppose to come and inspect the cabinets, no one came ... I called the store again... pleading i need the blueprints... again... i was told they cant give them to me... I aslo paid for a gas stove and a dishwasher and a sink... I asked when will they be delivered... he had no answer... They are being held hostaged too... I cant believe I gave this store 12,000... for this mess... The CEO, Mr, Nitblock , could care less about the treatment of his customers... he wont even asked his mail, he has a total of 18 blockers at his corporate office to fend off his unhappy customers... I will now call the attorney general, contact our wavy TV 10 and hire a lawyer... Buyers beware, hope this does not happen to others, but after researching reviews, this is not an isolated case of bad customer service... I dont know how these people still have a job, or how they stay in business.
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13 comments
Anonymous
#1431324

I am now going through the same thing. 50k + paid in June and kitchen is still gutted. I need some advice--CEO is not responding to my emails??

Anonymous
#1431330
@Ann

Of coarse the ceo is not responding , the have what I call blockers ... 16 of them ...

I wrote daily .... never got a any further ...

other then the blocker who apologized , blah blah ... I will never step foot in the store again !

Anonymous
#1360269

Do you really think a CEO of a nationwide company has the time to answer consumer complaints? Life just doesn't work that way.

If he had one customer per store each week seeking his attention he would have to answer 46 requests per hour based on a 40 hour work week. Your expectations or an individual are unreasonable.

That is why they have customer service departments to handle problems. I would expect you would want not only more than 90 seconds of consideration for your complaint and I would also think you would a CEO to have a little more responsibility than handling customer comments.

Anonymous
#1359816

Is the CEO's name really Mr. Nitblock or is this your idea of sarcasm to get the result you demand?

Anonymous
#1360593
@Anonymous

It's Niblock

Anonymous
#1368768
@Anonymous

Actually that's IS his name .... google it!

Anonymous
#1359757

You sound like a psycho. They outlined what was to be done and you decided that everything was going to revolve around your timeline just because you paid a measly 12k.

Anonymous
#1360595
@Juibgh

You sound like a troll. Obviously you've never experienced doing business with Lowes for cabinets and just how horrible they are.

Anonymous
#1360654
@Anonymous

Here are the facts... Lowe's Corporate chooses Installers.

The individual stores have little to no say over who does work for them.

The contracts go out like a reverse auction... the company the goes the lowest on labor prices gets the deal. Quality does lack.

The first fundamental issue that most customers do not see is, Lowe's (individual stores) cant just open up a cash drawer and solve the problem.

That may make you happy, but that does not correct the bad work.

The stores have to follow a corporate process that is long on purpose to remove certain installers from "rotation".

Lowe's llegally has to allow he same installer who F'd a job to go back out and attempt to fix it 3 times... at no financial burden to the Installer, do forget this whole time Lowe's is paying for this person's time.

Not the customer, ultimately customers suffer, but please next time you pick up the phone and want to yell at someone in the store, know that there is little they can do right away.

Its not a good system, but it is the one they have to follow to keep there jobs. I'm sure you can understand that.

Anonymous
#1368769
@Juibgh

Typo ... wow !!!

Anonymous
#1368770
@Juibgh

You sound like an ***! If I purchase a kitchen , I expect it to be installed ...

end of story .... I should not be 2 1/2 months without a kitchen ...

Lowes had two installers ... that's it ...

Anonymous
#1378754
@Juibgh

And a measly 12000$ you say ? That’s a lot of money ...

and I don’t care what amount I spend , I expect them to hold up there end of the co tract too! Your a real idiot , you need to get a reality check ...

Anonymous
#1473126
@Anonymous

It you're....idiot.

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Review
#1087001 Review #1087001 is a subjective opinion of poster.
Service
Lowes Kitchen Remodeling
Cons
  • Have never had worse
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Let the company propose a solution

Lowes in Lake Jackson, Texas - Flooring purchase nightmare

1.0
Details
I purchased tile flooring and was told a few weeks after I had not ordered enough and would have to pay more to get the remainder of the tile. I questioned the employee about the square footage THEIR installation contractor quoted. I was then told I had ordered enough but there was a mistake with a different house using our flooring. Essentially, my tile was used in another house and had I. It questioned, I would have paid for their mistake. Even still they had to order new tile for me which added another week of waiting. Delivery date arrives. I'd like to note the store location "added" free delivery for our trouble. I was told I would get a call the night before to confirm delivery. I did not. Then, I was tried to cancel delivery. However, I was told the delivery manager had no way of contacting the delivery truck. I would have to tell the delivery man to return the material. He called me when he was sitting in my driveway (not 30 minutes before like I was told). He had to return my flooring and he was not pleased. At this point, I plan to visit the store to explain my frustration and cancel my purchase. I've had many conversations with corporate. At no point did they offer to help solve this issue. I simply get, sorry you're having to deal with this. We will sent the complaint to the store. I could not be more displeased and my business will be taken ANYWHERE but lowes.
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Review
#1086878 Review #1086878 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Poor customer service

Lowes - Less than competent cashiers

2.2
Details
I give you this detail in the hopes that someone in upper management will read this and correct the problem. Here we go, on Saturday, August 12 I've visited Lowe's on Inwood Road in Dallas Texas. I needed a few specialty bolts and took them up to the cashier. The barcode was worn off the packages and she had no idea what to do. I must've held the line up for at least five minutes. She then asked me to go back and see if there was another package with a good barcode. When I returned to this cashier and let her know there were no more packages, she told me that there was nothing that she could do about this item on the purchase. Needless to say, by this point I decided to go somewhere else. In the process of going to their competitor (HD)I thought that someone in management at that Lowe's store should know. When I called, the operator did not want to transfer me to the store manager and put me on the line with a service desk person named Mixx. I found him to be very rude, and spoke with a very strong accent of which you could hardly understand on the phone. I will not be going back to this store and will advise all my contractor friends to avoid this location as well
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10 comments
Anonymous
#1360276

I've learned a few things about shopping since stores stopped placing price tags on merchandise. The most important is that if it doesn't have a barcode the cashier can't scan it.

If I pick up a product without a barcode I look for another one that has the barcode. If it doesn't I find someone on the sales floor to get a barcode for the product. I've learned that the cashiers can't leave the register to go find one. They will have to contact someone who will often have to come to the register and go back to the floor to get a code.

It's much quicker to get someone on the floor to get the code BEFORE you go to the register than taking a product without a barcode to the register. This is true of any store you go to, not just Lowes.

Yes, in an ideal world everything would have a tag, and usually does, but stickers can fall off or be pulled off and end up missing. Shop where ever it's convenient for you but realize the same thing can happen there as well and then you'll have to find somewhere else to shop.

Anonymous
#1360275

No, it's not the customer's responsibility to have products properly marked, but it is their responsibility to accept that they have no right to get upset when it takes the cashier time to ring up the merchandise. It's THEIR fault when they step up to the register and say "It said this is 5.98." No amount of training is going to allow cashiers to memorize item numbers for hundreds of thousands of products.

Anonymous
#1360035

This is a perfect example of how incompetent and condescending the box stores have become. It is NOT and never will be the responsibility of a customer to have products properly marked and ready for sale.

And it is NOT the customers fault that the employee, whether it be a cashier or anyone else, doesn't know where to find the proper price/bar code. That is *** poor training.

incompetence , or just plain laziness on the part of ever employee involved. This is the kind of thing that makes my skin crawl, knowing that thousands of locally owned businesses have gone bankrupt because of stores like Lowe's.

Anonymous
#1523169
@Anonymous

Wow you must think cashiers are superheroes who can just magic a barcode into the system out of nowhere. I agree with the earlier part about it being the company's job to have things ready for sale. But the cashier's can't magic their way into knowing what the item's barcode is.

Anonymous
#1359820

So it's the cashiers fault the barcode was worn off the package? When you went back to look for more packages, you could have looked at the bin label in the drawer and gotten the item number.

I see *** everyday break the package open to check the thread size and then they take a package that is not opened. But it's the cashiers fault.

Anonymous
#1360032
@Lowes Hardware

It's NOT the customers job! It's Lowe's responsibility to have bar codes on products AND know what the prices are!

Anonymous
#1361629
@Anonymous

You argument doesn't make it the cashiers fault...You are arguing just to argue.

Anonymous
#1359755

You *** always manage to know when the price is 2 cents higher than the sticker on the shelf, but you can't figure out that the same sticker also had the item number for the item you're purchasing.

Anonymous
#1359623

So does this mean that Lowes cashiers are incompetent or just this this particular cashier is incompetent because going by the heading of your complaint, Lowes has incompetent cashiers.

Anonymous
#1359622

So exactly what would you have done if you were the cashier?

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Review
#1086759 Review #1086759 is a subjective opinion of poster.
Service
Lowes Cashier
Reason of review
Poor customer service