Lowes
Reviews and Complaints
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Verified Reviewer | Potsdam, New YorkHarassed at Potsdam, NY Location by Employee with a Customer Service Vest
Lowes has Lost a Customer:
I made a sizable purchase at the Potsdam, NY location over the weekend. I believe it was over $1K.
However, this will be the last time I give any of my hard earned money to Lowes.
In the future, I will stick to mom & pop style hardware stores.
What Happened:
When I was checking out, even though I was first in line, several employees allowed other customers to skip me in line.
Furthermore, when I was finally served, an employee wearing a Customer Service vest repeatedly asked intrusive questions about what I was planning to do with the items that I was purchasing.
I drive a Toyota Corolla, so loading large items is a challenge.
This employee did not offer to help me load my vehicle, but instead got on a riding mower and repeatedly drove up and down around my car until I was finally able to get everything loaded.
The atmosphere was oppressive and not welcoming in any sense of the word. I consider this to be harassment.
On top of this, after I left Lowes, I was pulled over by both local & state police not ONCE, not TWICE, but THREE times!
My Next Steps:
I am a law abiding citizen that values my privacy.
I generally avoid lawyers, but in this case I may seek legal restitution for both harassment by a Lowes employee and damage to reputation as I was with clients two of the times I was pulled over.
Thanks for listening.
I'll be in touch.
Very Respectfully,
Nicolai Giedraitis
(315) 982-****
- Good selection at a reasonable price
- Customer service & violation of privacy
Preferred solution: Apology
User's recommendation: Avoid this store. Go to Ace or Tractor Supply instead.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Lakewood, OhioShopped for myself checked out for myself no help from any employee the ones I seen where all busy shooting the breeze with 3 other employees if anyone looking for
User's recommendation: Stop
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lincoln, NebraskaI took a model #, lot #, date of purchase and lifetime warranty for a kitchen faucet i purchased that had a defective supply line. Lowes CS said they couldn’t do any thing; my problem is supplier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Anchorage, AlaskaWarranty is an offshore fraud. False or no comunacation,
Called corporate for lost purchase receipt to locate warranty plan number prior to repair of shorted out dishwasher. They could not find record of purchase only 10 months old.
Had to have working DW so scheduled and paid for repairs out of pocket.
Three weeks later Assurant protection plan sent a solicitation for renewal and I called them to find my account number and file a claim for reimbursement. Email back to me gave instructions with the statement they could not find local service provider and to have work done and send service repair statement for reimbursement.
Lowes warranty dashboard showed repairs approved but no follow up email conformation sent. Called warranty toll free number 30 days later to find out where payment was sent and was told claim was not covered because work was not arrange by Assurant.
Poor, misleading, and untimely communication by this offshore provider, DECLINE this plan and use manufacture's extended Warranty!
- Selection of ready to purchase
- Customer dis-service
Preferred solution: Repair reimbursement
User's recommendation: Avoid this useless plan or suffer a great deal of frustration, wasted time and money.
The way I was disrespected at your store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Southport, North Carolina2 products online descriptions match exactly but prices differ!
User's recommendation: Read every detail!
Trying to get real live info regarding my order
User's recommendation: Change the messaging g format, it's awful.
1 (80*) ***-**** this phone number is useless, unless you want to order insurance
User's recommendation: call the store direct
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Greeley, ColoradoSlackers
- Employees are slackers
- Employees r slackers
Preferred solution: Nothing just complaining
Waiting on fourth fridge.
User's recommendation: No way
Customer service bad
User's recommendation: If you buy big items like refrigerator or stoves open the box before you leave Lowes
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Heflin, AlabamaReturn not refunded back to my debit card as stated
User's recommendation: Use cash to pay for purchases
Tengo problemas
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Verified Reviewer | Garland, TexasPoor service
We bought a gas grill on 5/24/23, paid for it, and requested assembly. They stated that it could not be assembled for a week.
Pick up 6/01/23. We called the store and they could not find it. We called 4 times and on the 4th time finally got someone who figured out that it hadnt been done. The person checking us out had forgotten to enter it in the system.
Now, it will be another week before it will be ready. Ridiculous! Very, very poor service. I told them to forget it and I would pick it up and do it myself.
Customer service at this store is a joke. They have some great employees but *** poor management and training.
User's recommendation: Don’t request assembly!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Corvallis, OregonBaddd customerservice
I made an online order it took over 2 weeks to be available for pick up at my local store. I picked up the order and 1 set of three cushions were not there when I got home.
I attempted to contact the local store and see if they missed a box. They could not find an additional box. They told me they would look in the back and call me back. They did not.
I called lowes customer service and after long hold times and being disconnected, I spoke with cs rep who placed me on hold several times.
And ultimately told me to call the local store the same rabbit hole I had already been down.
Terrible service they should have resolved this problem and sent me the missing portion of my order!!! WTF
User's recommendation: I’d say go to Home Depot I have experienced low cost home delivery!!:)
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What does your being pulled over have to do with Lowe’s?