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Lowes in Baton Rouge, Louisiana - Fridge ***

1.0
Details
Lowes - Fridge ***
Lowes - Fridge ***
Lowes - Fridge ***
I have been through *** and have lowes to thank for it. I decided to purchase a refrigerator from lowes after min went out which turned out to be a huge mistake that has taken almost a month and is still not worked out. 1st i ordered online on thursday to have it delivered the following monday, i called the day before to confirm the delivery and was told "oh we didnt actually have that fridge in stock so we canceled your order" so i politely told the rep i would re order and chose another lowes in baton rouge that did have the one i wanted. this little hiccup pushed us back about a week. 2nd i decide to *** of work to be home for our delivery time. everything seems to go good the calls come its on its way and finally it shows up. Yay we have a fridge! the gentlemen unload it i sign for it and the truck drives away. i unwrap my brand new fridge to get it ready for installation and find the top under all of the protective wrapping is dented BADLY and so is the door and side. at this point i could care less how it looks i just wanted to be able to keep cold food in my house so i brought it in and hooked it up anyway. so i hook it up and everything seems to work well it just looks like it fell off the truck and i was pleased enough until i tried the water dispenser. yes it was as if i didnt have the water even hooked up, no ice no water nothing. so i called lowes and explained this to them and they scheduled a repair man to come out. another week rolls by and he shows up and tells us the water pump is not working and he will have to order a new one. i say ok whatever it will work eventually. 3rd HA! was i wrong. about 2 days after it was looked i noticed a beeping from the fridge telling me the door was ajar, on my closed fridge. i inspected the fridge and noticed the door was so badly bent the seal was opened along the side of the door. YAY! i get to call lowes again! This is part 2 of a 2 part complaint. this time i told them i wanted to return my fridge and they said "no problem we will have a new one out to you IN A WEEK at this point in my life I begin to feel like im in some kind of deal with the devil in which he gets everything he wants and I get continuously screwed. But hey I finally got everything fixed and my new fridge is on the way. Fast forward to today 8/2/17 the new fridge thats been a month in the making is on its way, the driver has called and I am at home and ready! The truck pulls up I go out to meet them and guess what! The fridge is NOT ON THE FREAKING TRUCK. So I was told by the driver to call the store and tell them the driver had the ticket but the fridge was not loaded so it was not delivered. I started this journey a very understanding person, I know accidents happen and you just have to work through them but I think this is enough to push anyone over the edge.
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2 comments
Bobby2017
#1442251

Never go to lowes. They are terrible. One hand doesn’t know what the other is doing.

Anonymous
#1381345

This seems to be the norm for Lowes.

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Review
#1082773 Review #1082773 is a subjective opinion of poster.
Product
Frigidaire Ffhs2311lb Refrigerator
Pros
  • Going to the store
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$450
Preferred solution
Let the company propose a solution

Poor communication and shoddy products from Lowes

1.0
Details
We had laminate flooring put down throughout our house 2 years ago and the nightmare still continues. For 1.5 years they came out monthly to re-glue the floors because the boards shifted and left big gaps. Then we agreed to pay more to get tile put down in the whole house. A few months ago we noticed the grout coming out. The installer showed up the morning to remove the old grout and replace it but can do nothing because stuff needs to be packed up and moved. We told Lowes that we were not moving everything this time, we have been very accommodating and moved everything both previous times. So the installer can only do one room today. Lowes has refused to take responsibility for their shoddy materials. The lack of communication is appalling. Save yourselves much heartache and do not use Lowes for any home improvement projects. They discontinued selling the grout because of all the problems they have had but refuse to take responsibility.
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1 comment
Anonymous
#1357076

What did you expect when you shopped at a "DISCOUNT SELF SERVICE home improvement" store? That's what they are, and always will be.

That's how and why they put all the small flooring companies out of business. But so sorry, too late to save them now!

Review
#1082739 Review #1082739 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Cons
  • Gave us the run around
  • Product
Reason of review
Bad quality

Lowes in Carrollton, Georgia - Frustrated!

Matt N. from Lowe's came to home to give a consultation on chain link gate repair/replace. He made a promise to get back with us with a quote and failed to, also, failed to respond to our attemps to contact him. Ended up contacting West Ga. Fencing to get a honest answer.
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Review
#1082212 Review #1082212 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes in Mcrae, Georgia - Broken weld on tine

I bought a tiller July 21 from Lowe's in Wapakoneta Ohio and a tine weld broke leaving tiller useless. Called Lowe's they said they would replace it Aug. 8 with a new tiller. I wanted to get my garden tilled before a rain so I called Husqvarna they would not do a thing all I want is someone pay for the 5 minute weld job maybe only $20 but I could still till today. What will be next. What is this world coming to? I guess I will wait 7 more days and get a new tiller. My problem now is can I believe the person who I spoke to on the phone? I could not get a manager to talk to.
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Review
#1082173 Review #1082173 is a subjective opinion of poster.
Product
Husqvarna Drt900h Tiller
Reason of review
Bad quality

Lowes in Cape Girardeau, Missouri - Management is horrendous

Treat customers and employees terrible. Have heard more than one manager yelling and then resorted to bullying the poor guy right in front of me!!! Pushed my cart out of the way ($500) tool cart mind you and left the store will never go back
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Review
#1081795 Review #1081795 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Poor customer service

Lowes in Medford, New York - I hate self check out

1.0
Details
I shopped in your Medford N Y store today , there was no one at the check out counter and I was forced to use the self check out , which I hate because one person runs six check outs , eliminating 5 jobs , I am going to stop shopping at your stores and go back to home depot good bye forever and now to aggravate me more you wont take my complaint because I didn't have 100 words Enough is enough enough enough enough enough enough enough enough enough enough enough enough enough enough enough now now now now now now now now now now now now now now now now now now
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3 comments
Anonymous
#1356449

there are numerous inventions/upgrades that cost jobs...assembly line being great example

why pick on self checkout?

Anonymous
#1356367

Home Depot has self checkout too. What is your actual complaint?

You want low prices and you get them because Lowe's and Home depot have low overhead.

One of the ways to accomplish that is to have fewer people on staff, thus the self checkout. If you want full service, maybe you should have shopped at the locally owned businesses before they all went under 30 years ago!

Anonymous
#1356196

Self checkouts are great. Home Depot haas them as well.

You can check out much faster at the self check out lanes. I always use them unless I have large items to scan and need a cashiers help.

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Review
#1081730 Review #1081730 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Rebates/Gift Cards

I purchased over 5500 in appliances on July 3rd, 2017. The associate told me as well as cashier that I qualified for 450 rebate gift card. All appliances on receipt were listed as qualified for total rebate. I received on 300 rebate/gift card.. I call was on the line an hour and a half but still was denied the balance of rebate (150) I was to get a call where I apealed the decision, that was two weeks ago and no return call or email about the difference in rebates. If only five of the appliances had been listed I would have been fine but all six said qualified, I didnt get the balance of rebate no the courtesy of a call or email. I just purchased a 3000 mowere and 7000 in flooring and a 14k kitchen from lowes and was very disappointed that I didnt event deserve a call about the discrepancy. Maybe i should look at a different home store next purchase, one that stands up to their word. Very disappointed
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Review
#1081669 Review #1081669 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised

Lowes in Charleston, South Carolina - Don't Deal with Lowe's or it's Cronies.

1.5
Details
I have been working on replacing my Kitchen Cabinets, Counters and some new Appliances for 5 months and still not complete. Lowes on James Island, SC should not be in the business of dealing with the public. It took months to get the Cabinets and some were damaged and needed to be reordered. I was sent cabinets I didn't order and was forced to keep them, The Granit Counters were spliced together, 5 months later the over the Stove Microwave I was told can't be installed because the house has no studs ( Lowe's Knew 5 months ago ) and now the Kitchen Sink Leaks and the plumber was a no show no call to fix a problem he caused by forcing the connections. I called the Store Manager as a Curtesy Call to let him know the problems and his response was to blame me for the problem and the Install Sales lied to him and also Blamed me. I called Customer Service over 5 times and each time I was told to call back if nothing was getting dun, I am on hold with Lowe's Customer Service now with my 6 or 7 call, I lost count. I will never deal with Lowes again.
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Review
#1081035 Review #1081035 is a subjective opinion of poster.
Product
Cabinet
Reason of review
Poor customer service
Loss
$7000
Preferred solution
God Help Us.
Tags
  • Management Issues
  • Kitchen Floor
  • Home Improvememt

Lowes - Credit card line of credit- disappointing

1.0
Details
So Ive paid a good paying Lowe's customer for about 2 years now. Opened a credit card with them in 2015 when I bought my house and use the card to purchase fixings for the house. Fast forward to 2017- again, no late payments, no payment issues, card balance $0.00 on an original credit line of $4300.00. Im trying to increase my credit line now to make a big ticket purchase so I went online and was looking to see if this would be considered a hard or soft credit check- if I increase my credit line to about $5000. nothing on the site. ok cool. So I called customer service and the rep is telling me credit increases are "always soft inquiries" great!! so I asked for where I can see what she is telling me as I have a 800 credit score and am very protective of my credit and don't just want to run it for no reason. She puts me on hold and comes back saying she couldn't see anything of the check being a soft check online but she knows its a soft inquiry. UMMMM no sweetie??? I don't need you to think, I need you to know and have it in writing. She puts me on hold to ask the "manager" if there is any documentation where I can see this and comes back saying the manager says it could be a hard or soft inquiry and she doesn't know and there is nothing she can send me or direct me to the website to see any of that. well guess what lowe's... customer lost because you cannot tell me that something so simple you either don't know, telling me its a soft inquiry and you don't know, have nothing in writing and cannot direct me to somewhere where I can get the answer ???? disappointing and disgusting. I will take my further business elsewhere to a company I can trust that has documentation.
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3 comments
Anonymous
#1356381

I thought you preferred a hard one over a softy any day of the year.

Anonymous
#1356735
@Harry Richard 4 you

Your wife is giving me a hard one right now

Anonymous
#1355693

Lowe's does not issue credit cards. Call Synchrony Bank, the issuer of Lowe's branded store cards.

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Review
#1080943 Review #1080943 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
lack of knowledge by both the CSR and manager
Preferred solution
Let the company propose a solution

Lowes Johnstown, Pa. Poor customer service

3.2
Details
Went to lowes Johnstown, Pa. today to purchase 10 bags of red mulch. I entered the garden center to purchase and because it was going to storm. They closed the doors to that department. I asked the person who was closing the door if I could still get mulch and could someone load them for me. She assured me someone would meet me out there. But i had to go to the main registers to check out. So i did. Stephanie was my cashier. I asked her to be sure some one could load my car. She said i dont think there is anyone. I said well I guess I'll need to go some where else. I replied could you call someone please. She turned to the next cashier who said someone should be out there. Then the women who closed the garden center doors said someone is out there. I proceed to get my car and go to where the mulch is. Waited 15 minutes no one came. It was starting to rain. So I loaded my own car in the rain. It is a good thing I am honest I could have loaded as many as I wanted ! I am a single women of 67 and felt someone should have heped me. This is not the first time.
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5 comments
Anonymous
#1355838

If there is a storm coming why are you shopping for things in the yard anyway. You can bet they are busy making sure products that can be damaged by the storm are undercover and protected.

They are closing doors and other precautions in preparation for the storm. Seems like your expectations are somewhat unreasonable considering the pending weather.

Anonymous
#1355571

Something about Lowe's being a self service DIY store maybe? Hmmmmm.......could be!

Anonymous
#1355488

Typical entitled baby boomer. If you can't lift it, it means you can't work with it.

Nobody cares about your garden. Stay inside the house.

Load all you want. The garden center is utterly worthless.

Any profit margin on your *** bags of dirt and wood that are freely available by other means is totally eaten by the marked down plants. Get ***.

Anonymous
#1355485

who is going to unload them when you get home...pepe the gardner????

h.kitchener
#1355388

This is the state of many large businesses---employees who really don't care about the job or anything resembling good customer service. We are doomed.

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Review
#1080656 Review #1080656 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service