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Lowes - Customer service is terrible

1.5
Details
I did a special order online 6/26/16 for LG 28.8 cu ft french door refrigerator with dual ice maker. The item was back-ordered. So it came in around the end of August first of September. With in first 5 months had issues with frig and repair came to fix it. Now having issue with cooling so I called repair Tuesday only to be told my warranty was out due to purchase date. I explained item was back-ordered. So repair said I need date of pick up. That is when problems began. I was told to call credit card company that they would have date. Called Lowes credit card, LG and store it was delivered and no one had the date we picked up the item. Now the local store said it was purged off their computer but they had paperwork they would go thru and get back with me. No one has ever called me back. I have talked to 2 customer service people and 2 managers of the store. I do not think I will ever do business again with Lowes or buy anything else LG.
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2 comments
Anonymous
#1355284

Why do consumers always blame the stores for their inability to keep track of their receipts? Whether you picked it up at the store or you had it delivered, you would have been given a receipt with the delivery date for your records. You should have the proof you need in your records.

Anonymous
#1424196
@Anonymous

It was not the issue of receipt. I had my receipt.

It being backordered was the issue. They started my warranty date of purchase instead of when we picked up item.

I needed proof from the store as to when it picked up and the store could not give me the date. That was issue.

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Review
#1080450 Review #1080450 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2054
Preferred solution
Full refund

Lowes - Samsung dishwasher is a piece of junk - model DW80J3020UW

2.8
Details
It doesn't clean the dishes at all. If there is food particles on the surface of plates it throws them around and they get inside glasses and cups and bottles. It's very quiet but that's where the niceties end. I absolutely positively do not recommend this dishwasher. I always have to rinse the dishes manually when I unload after a wash cycle. How could they sell this POS and where is the consumer protection agency in evaluating these pieces of junk before people spend their hard earned cash buying them? Samsung should stay away from dishwasher and stick with TVs. A quiet piece of junk.
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1 comment
Anonymous
#1354555

How old is the dishwasher? Has it always had this problem?

My Kitchen-aid dishwasher developed a similar problem after 3 years. The fitting holding the chopper blade came loose so the disposer didn't work properly and the filters became plugged, reducing water pressure.

All of which caused the problem you describe. Have you had anyone look at it or are you just assuming it's a piece of junk without having it checked for a problem?

Review
#1079304 Review #1079304 is a subjective opinion of poster.
Product
Samsung Electronics Dw80j3020uw Dishwasher
Reason of review
Bad quality
Loss
$580
Preferred solution
Full refund

Lowes - Over charging for tiles and refusal by clerk to provide assistence

1.3
Details
Clovis California store, asked clerk for assistance and was told she was to busy to provide help. Got assistance from another cleric to get the SKU Number for 2 tiles. When to check out and was charged for 20 tiles, then the clerk who refused to help came buy said that they were selling only in pack of 10. The check out clerk continued to charge want to charge me for 20 tiles even though I only had 2. The Tile clerk then took off and got "busy again". I refused to pay for 20 tiles when I only had 2 and told the check out clerk to keep the tiles. I think I will shop more now at Home Depot, they help their customers, don't mis-represent product prices, and the "True Value Store" just down the street is more helpful.
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1 comment
Anonymous
#1354559

No, you should pay for 20 if you don't want 20, but if they are only sold in cartons of 10 you would need to buy 10. Just because you or someone else tore a carton oren doesn't mean they will sell them individually.

Review
#1079217 Review #1079217 is a subjective opinion of poster.
Service
Lowes Sales Representative
Reason of review
Poor customer service

Lowes - *** blower gone bad....

july 22 went to lowes in Lancaster, ca on k st and 10th. we needed a cordless *** blower for are birthday. went to lawn mower dept. a girl with blond hair waited on us, sold us a dewalt 20 volt blower. she said all the stuff was in the box, the charger and the battery. we went home wanted to charge it up and there were no charger and battery. I was mad , I called the store talked to the store manager and stan the man talked to me. come on back I will sell you this for half price. I told him she said it was all there for that pric. a mistake was there, I bought the charger and battery for 44.00 and went home and said ok lets do this again. we got home opened the package and stan the store manager forgot to put the barreiy in the bag. now iam very mad icall the store manager and explain to him , angel told me to come back and he will give me a battery. what a bunch of bull ------ I fell this store needs help I feel I got cheeted on the price my time and my patience I will never shop at lowes again, I have new hardwood floors to do and a slider to put in well home depot here I come. please call me if you want to help this situation 661 718-2910 john ahern I am one pissed off customer
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1 comment
Anonymous
#1353927

I'd be willing to bet that the box says the battery and charger are not included. Sounds to me like the store manager was pretty generous in selling you a battery and charger for have price to compensate you for the salesperson's error.

It's unfortunate the battery didn't get put in the bag .

Seems to me that a person buying 2 items would not only see that one didn't get put in the bag and also notice the bulk of the second item missing as the picked it up as well. From the problem you had with both trips it sounds like you aren't a very observant shopper.

Review
#1078679 Review #1078679 is a subjective opinion of poster.
Product
Dewalt Leaf Blower
Reason of review
Not as described/ advertised

Lowes Roofing Installation

1.0
Details
Lowes Roofing Installation
LOWES ROOFS LEAK!!!. LOWES Guaranteed roof would not leak Contract called for replacement of all bad roof decking, LOWES put shingles over rotten wood with a 3 inch hole in it. LEAKS Paid for permit - was not obtained by roofing contractor Paid for new flashing- was not installed by roofing contractor Notified LOWES that flashing was not installed-LOWES management and roofing contractor LIED for over one year that new flashing was installed. LOWES conspired to committed fraud with the installation contractor The contractor is most likely still working for LOWES Two years later my roof still LEAKS Last time i was treated like this was at SEARS We ALL know where they are now.
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Review
#1078591 Review #1078591 is a subjective opinion of poster.
Service
Lowes Roof Installation
Pros
  • Said they would stand behind their work
  • Guaranteed they would replace roof
Cons
  • Do not care about dissatisfied customer
Reason of review
Damaged or defective
Loss
$7500
Preferred solution
Full refund
Tags
  • Home Improvememt
  • Beware Lowes
  • Lowes Poor Customer Service
  • Lowes The New Sears

Horrendous customer service,Lowes In Yonkers NY.

1.0
Details
Purchased a refrigerator, was supposed to be a 24 hour delivery. 6 days later, no refrigerator. Countless excuses and problems with ordering, contacting the store and the delivery service they use (xpo). Save yourself some headaches and go to Home Depot or PC Richards for appliances.
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1 comment
Anonymous
#1355039

There's probably more to the story than you are telling. Items stocked in the store or a local warehouse should be delivered the next day.

Unfortunately there are times that a popular item may run out of stock. When that happens more have to be brought in from the manufacturers distribution center.

Review
#1078303 Review #1078303 is a subjective opinion of poster.
Service
Xpo Logistics Delivery Service
Reason of review
Problem with delivery

Lowes sucks

1.0
Details
sat for over 30 minutes in the new land o lakes store, went to go get a new dishwasher, apparently 1 customer per day, and my god the older *** that clocked back in, walked up, ARE YOU YAKING IT HOME, starts scribbling numbers, finally I said I have questions, asked about the price for the stainless front for the dishwasher, he took off, typed for ten minutes, help 4 other customers, then got in the conversation with the customer the other employee seemed to need all day to help, I walked out........I had my grandkids with me and the customer service was a complete joke, why the *** do some people get out of bed, they know there gonna treat people like ***
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2 comments
Anonymous
#1591622

Oh my.......don’t get me started on dishwashers, Lowe’s and customer service!! Lots lacking!

Anonymous
#1353695

You're shopping in a fairly new store. People are still learning their jobs and they are still looking for more people. Perhaps since you are an expert on customer service, you could apply for one of their open positions.

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Review
#1078233 Review #1078233 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • It was a joke
Reason of review
Poor customer service

Lowes in Cartersville, Georgia - POOR SERVICE

1.7
Details
MY NAME IS BILL AYERS ON 17 AUG I STARTED A JOB OF REPLACING MY 20 X24 DECK.I WENT TO LOWES CARTERSVILLE,GA TO GET MY MATERIAL.I WENT BACK TO THE LUMBER AREA AND FOUND THE RACK OF ADVERTIZED DECK WOOD 5 1/4 X 8 THE PRICE WAS 4---SOMETHING.I LOADED MY WOOD NOBODY ASKED TO HELP ME.I STOPPED TO GET SOME OLYMPIC STAIN 25$ OFF 3 GAL.AND PICKED UP SOME OTHER THINGS.I BEEN DOING BUSINESS WITH LOWES 30 YEAR. HAD 10000.00 LOWES CARD AT ONE TIME.WHEN I WENT TO CHECK OUT THE YOUNG MAN CHARGED ME FOR PREMIUM I TOLD HIM I GOT OFF THE 4 DOLLAR HE DID NOT CARE AND BECAME BELIGERANT.A LADY NAMED MICHELL STEPPED IN AND HELPED SEEM IT WAS LOADED ON THE WRONG RACK.WITH NO FURTHER HELP I AND MY WIFE LOADED IT ON THE TRUCK.WE STARTED OUR PROJECT.MY SON HAD BOUGHT ME A NEW DEWALT DRILL FOR MY BIRTHDAY HE BOUGHT IT AT LOWES IT STOPPED WORKING I WAS TIRED AND IT WAS95 DEGREES TOOK IT BACK THE FIRST CLERK GAVE ME ATTITUDE HE WOULD NOT HELP ME I GOT MAD AND ASKED TO SEE A SUPERVISOR I WAS RASING ***.THE SAID THEY WOULD NOT SWAP IT AND THEY COULD NOT TAKE IT BACK THEIR SYSTEM WOULD NOT WORK WITH OUT THE RECEIPT.IT WAS A GIFT.THEN RICK WALKED UP AND TOLD ME TO LEAVE HE WAS CALLING THE POLICE I ASKED HIM TO GO TO THE PARKING LOT AND I WOULD FIX HIS PROBLEM.I LEFT AND WENT TO HOME DEPOT AND BOUGHT ANOTHER DRILL I WANTED TO FINISH THE JOB.I'M 71 YEARS OLD VIET NAM COMBAT VETERAN 33 YEARS ARMY.I COULD NOT BELIEVE THE ATTITUDE OF CUSTOMER SERVICE.I NEVER HAD THIS KIND OF EXPERIENCE AT ANY LOWES.I WILL SEND THIS TOO BBB AND COUNTY BLOGS I RESPECTED HERE. AND RUN THIS IN THE NEWS PAPER.I PROMISE TO NEVER DO BUSINESS WITH LOWES AGAIN AND I WILL SPREAD THIS TO EVERY ONE I NO IN THIS COUNTY AND EVERY WHERE I GO.CALL THE POLICE ON ME BECAUSE I'M MAD YOU DID DISHONORED ME AND FAILED TO TAKE RESPONSIBILITY FOR YOU PRODUCTS.WILLIAM H AYERS
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5 comments
Anonymous
#1370376

I am too a Vietnam Combat Veteran different store different problem still same disrespect to the elderly! I would recommend another look at this store from our brothers in arms.

Anonymous
#1353359

You're shopping in a self service, big box store. Of course your going to load your own lumber.

Yes, the wood was stocked in the wrong location but they and every other retail store has the right to charge the proper price for the items you take. As far as the drill goes, you are bringing in a high theft item without a receipt. No one knows how old it is and if it was even purchased there. You aren't going to find many stores that would treat that return any different.

It would be easy enough to ask your son for the receipt to get the drill taken care of.

It's obvious you got hot and loud otherwise they wouldn't have needed to call the police. I don't know where you plan on shopping, Home Depot won't be any different.

Anonymous
#1353444
@Anonymous

you probably never built a 400 sq deck and had the tool go bad so you would not understand the frustration of sat afternoon trying to finish and your new dewalt stopped working,thanks for your comment

Anonymous
#1353518
@Anonymous

I've built plenty of decks and own quite a collection of Dewalt and Bosch tools. If I have a tool that doesn't work when I buy it, I take it back to the store for an exchange WITH MY RECEIPT.

If they fail later they go to the service center for repair. You're just one of those people that feel they can return anything to the store for any reason. Stores just don't make enough money on products anymore to eat the loss on returns like yours.

It's time you realize the "consumer is always right" mentality is a thing of the past. Stores have to protect themselves from consumer abuse to stay in business.

Anonymous
#1353326

Please stop shouting with the capital letters, Bill.

I can't read your complaint because it annoys my eyes.

Capital letters are for proper nouns and starting sentences.

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Review
#1077970 Review #1077970 is a subjective opinion of poster.
Service
Lowes Manager
Cons
  • Service and manager attitude
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
I WANT THIS RICK MANAGER FIRED AND ALL CUSTOMER SERVICE CHANGED TO THE WAY IT USED TO BE
Tags
  • defective products
  • Lowes Very Poor Customer Service

Lowes - Our new door was ruined by staples

2.8
Details
Lowes - Our new door was ruined by staples
Lowes - Our new door was ruined by staples
Lowes - Our new door was ruined by staples
We purchased a door today at your Holland location today 7/22/17, and the door had staples holding everything in place. Fine if you don't have to take them out or see them, but you do, and they marked up the door. So my brand new door is already ruined!!!! This is complete ***. Maybe you should find another way to hold things in place. This isn't the first time this has happened!!
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2 comments
Anonymous
#1561918

Lay some caulk down, most people would assess the build quality/design in store.

Anonymous
#1355288

What are you talking about? The staples in your pictures are the staples used to attach the molding to the door.

In the process of painting the frame of the door you would use painters putty to fill this area along with the nail holes you created in the frame when you installed the door. Your complaint is totally without value.

It is the standard way doors are made. If you paid any attention to the doors in stock at the store you would have seen they were all built the same way.

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Review
#1077956 Review #1077956 is a subjective opinion of poster.
Product
Door
Reason of review
Damaged or defective

Frustrated with Cancellations at West Park Lowes Philadelphia, Pa

2.3
Details
During this recent summer 2017 I purchased a microwave range online with an in store pick up. When I arrived at Lowes to pick up my items, I was told that my order was canceled, but the money was withdrawn from my account. A week later I ordered floor tile the same way, after waiting almost 4 hours after purchase I arrived at Lowes and was told that my order was canceled again. Now because I know I gave the store ample time to contact me I not clear as to why I didn't receive a call informing me that the order was canceled. Both purchases told me that these items were available in store for pick up. Both times Lowes took my money, leaving me to wait days for reimbursement. Also I made several attempts to contact Lowes through their customer care number only to be placed on hold forever, which lead to this review.
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2 comments
Anonymous
#1353411

Stop ordering online. Lowe's corporate is deluded into thinking they will someday compete with Amazon but their inventory numbers are too sketchy to ever be a real competitor.

You will never have a faster or more convenient experience by shopping online.

Just go to the store and pick out your own stuff. You may have to wait in line forever because there are never any registers open, but at least you'll only be charged for the things in your cart.

Anonymous
#1353113

If your going to the store to pick it up, why don't you just go the the store and buy the product? Seems like ordering on line is just an extra step in the purchase process.

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Review
#1077749 Review #1077749 is a subjective opinion of poster.
Service
Lowes Pick Up Service
Cons
  • When rep did help it was like it was a chore to do their job
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
some type of discount compensation