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Lowes - BAYSHORE LOWE'S DOES NOT HONOR THEIR WARRANTY COMMITTMENT

In 2014 I purchased a Maytag Refrigerator for $1529.10 from Lowe's at 491 Bayshore Blvd. San Francisco. The purchase included a 5-year warranty for $119.97. After two and 1/2 years, my refrigerator began to make grinding sounds and I called Appliance Repair Heroes who cover warranty service for Lowe's. The serviceman came out and told me that I have "ice in the motor" and they would need to order two parts. After two weeks I called them and was told that one part came in, but the other part needed to be reordered. It is now four weeks and the second part has still not arrived. I went on Yelp and looked up Appliance Repair Heroes and found that there were many, many people like me who reported that the company did not respond to them and have not repaired their refrigerator. It is obvious that Appliance Repair Heroes is a disreputable repair company and attempt to frustrate you to go to another repair service so that Lowe's will not need to spend money on your warranty service. I also fault Lowe's Bayshore store who really don't support people who purchase their appliance and get a warranty. How could they not fact check the company who does their warranty repair as honest or reputable? Do not purchase an appliance from Lowe's Bayshore store and do not even think that Appliance Repair Heroes will honor the warranty contract that you purchase from this store. Leo Catalano San Francisco
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3 comments
Anonymous
#1345888

i doubt the decision for appl repair contracts is made at the store level

Anonymous
#1345569

The repair people can't just 5hit the part you need! It's probably being shipped from Korea. That can take a while because they sure as *** aren't going to pay to have it overnighted for a free repair!

Anonymous
#1345284

I assume that you think Appliance Repair Heroes has every part for every appliance sitting around. Guess what.

It doesn't work that way. The may have some common parts but others need to be ordered when they are needed.

Sounds like one of the parts got there but the other one either came in wrong or wasn't shipped from their supplier. All to often stores or service centers are at the mercy of their parts suppliers as they can't just go in the back room and make one up for you.

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Review
#1067698 Review #1067698 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$200
Preferred solution
Deliver product or service ordered

Lowes - Terrible customer service

1.0
Details
I went to the Commack store to get a grill burner but I couldn't find the size that I need it, and a staff told me to wait because he was helping another customer. I wait and he told his customer that the store doesn't have the grill that he wants and he can check in anothe store, his customer said ,"no that's ok", and he left, then he asked me again what I need and I explained to him again, he went to the computer station and asked his co worker about the grill that his prior customer was looking for. They talked and he went again to the grill and left stand there like I was invisible. At this point I realized that he wasn't helping me at all, he still looking for the grill for a customer that already left the store. He saw me leaving and he didn't care. I bought a grill at Lowes 2 years ago for the first time and I need parts, I will never shop here again, Home Depot has a better customer service than Lowe's that's for sure.
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Review
#1067685 Review #1067685 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - On-line purchase

2.8
Details
I purchased a Dewalt angle grinder during the Father['s day weekend. there was a promo for discount on purchase over 100 Dollars. Well I had to call customer service to get the discount applied. The customer service rep was helpful and could not understand why my discount was not being applied. Finally agree to order items with the discount and have delivered to local store in Quakertown Pa. . My credit card payment indicated the discount. I was promised delivery by June 28th at the latest. Well, June 28th came and no call from store. I call the store where i stay on hold for almost 20 minutes, as they finally determine that it may be 2-3 weeks before the item I ordered comes in because it is on back order. This is unbelievable, and unacceptable. How could a reputable corporation not know that n item is not in stock? at no time did someone contact me to offer a solution to my purchasing predicament. I usually purchase items cash at local store . i average over a 1000 dollars a year in various miscellaneous purchases. My local store experiences has sometimes been difficult and unpleasant, and many times find your employees a consumer liability to a pleasant and helpful store experience. If you cannot remedy my latest problem I will no longer make any purchases at Lowes, either on-line or in store. I needed the angle grinder for a home project that will now now happen as a result of your poor communication and difficult on-line experience. I will drive a little further to a competitor . This is your last chance to reach out to me an offer an alternative choices to a 2-3 week additional wait. Unhappy, dissatisfied, disappointed customer; Randal Breininger Phone: 267 240 5522 email: rhb2u@aol.com
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1 comment
Anonymous
#1345285

Your comment said they would have the grinder delivered to your local store. In most cases like this the product is being ordered and shipped from the manufacturer.

Lowes has no way of knowing what is in DeWalt's warehouse and DeWalt more than likely did not notify them that the order would be delayed until you called to check on the order and they called DeWalt to see why it wasn't there yet.

Keep in mind that the retail stores don't pop in the back room and make your product when you order it. They are just the middleman between you and the manufacturer.

Review
#1067658 Review #1067658 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • Lowes Very Poor Customer Service

Lowes - Delivery service awful

waited all day to get washer delivered I ordered offline 2 weeks ago,first- the store tells me they 2 weeks behind on delivery so I was without a washer for 2 weeks then lowes said delivering today and I waited and waited finally at 530 delivery person calls said I'm 10 minutes from you ,kept calling me for directions told me they were parked at Whataburger I said sit there ill cime get you and you can follow ,I went to Whataburger no lowes truck ,came back home they called again and I give them directions for the 4th time finally at 730 pm they drive up ,aguy and girl(said its his coworker) hooked up washer told me sign didn't explain anything this was lowes store 2710 alkay dr shreveprt louisana 71118
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Review
#1067207 Review #1067207 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$615
Preferred solution
Let the company propose a solution

Lowes - No grace periord

Guadalupe Savala We open an account in dec, my first pmt was late and was told the late charge would be taken off, so we have been making 50 a month pmts at times monthly twice a month, to this date, in 6 months to date we have paid $632.00. I was told since my pmt were not made on the 3rd of each month we have been late. REALLY! We built our house from the ground up with lowes, now I will pay you off once refinanced and will get what I need to Home Depo Good by If lows has there name on it, (credit card) then Lows is responsible
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1 comment
Anonymous
#1345890

"If lows has there name on it, (credit card) then Lows is responsible"

?????????????????????????????????

Review
#1066746 Review #1066746 is a subjective opinion of poster.
Reason of review
Problems with payment

Lowes - Just Purchased five items

Had someone going out with me t o load munch i told him will go after i put other items in car then i noticed the *** killer and suet was not there i loaded the mold remover and bag of bird sees and pulled car over for the genleman to load my munch told him i was going back in some of things was missing t he girls said she put it in my cart maybe someone e lses i was with my cart all time i ask to leVve my phone no just incase someone might have it and return it she was no help its her word aganist mine not to happy brenda lefurgey 2494williamsville rd houston de. the store was seaford store delaware
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Review
#1066685 Review #1066685 is a subjective opinion of poster.

Lowes in Kimball, Tennessee - Bought 3 year warranty and they are not covering my warranty

they sending my mower to this company to get it fixed and I will have to pay them to fix the mower, one guy said the mower was covered but when the girl put it in computer I would have to pay to get it fixed. I bought a warranty when I bought the mower for 3 years. I have had the mower 2 years . why you sell warranty if you do not cover the mower. I'm highly mad over this and may never buy anything else there. one guy told me it was covered and to bring it in. I brought the mower to them and then another told me it wasn't and it would be cheaper for me to get it fixed at another place . I left the mower with lowes to send to this company to repair it but had to agree to pay whatever it cost.
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1 comment
Anonymous
#1344290

Those extended warranties are the biggest scam going. Don't EVER get an extended warranty from a retailer! They are a huge money maker for the retailers and are pretty worthless if you actually read what they cover.

Review
#1066468 Review #1066468 is a subjective opinion of poster.
Reason of review
Warranty issue

Lowes in Allen Park, Michigan - Good products bad deck builders

Lowes built a deck for my wife and I about 4 years ago I should say they tried to bad work right from start they installed crooked posts warped boards they fired worker another Lowes carpenter was sent over he said deck needed to be completely redone in order for deck to look right but Lowes repaired they did not redo posts I complained again they sent another carpenter over he installed new posts put new lumber on top rail that warped in 3 months I called Steve the salesman at Lowes he agreed the lumber should not have warped so soon I contacted Lowes again but was informed by manager that they would not do any more work on deck I called corporate office manager called back and said they would start work on deck again in two weeks two weeks went by manager called said it would be a little longer weeks went into months I called corporate office and told them I would get someone else to finish deck Lowes has many good products I have shopped there many years and will continue to but no outside projects
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Review
#1066230 Review #1066230 is a subjective opinion of poster.
Reason of review
bad work
Preferred solution
Let the company propose a solution

Lowes in Commerce Charter Township, Michigan - Simply wanted to know if the item would get delivered

1.0
Details
Lowes was a huge disappointment this morning. I go in for a simple shower flange. They are out of stock. No big deal. I was going to order online. The web site wanted to charge me $5.99 for delivery. The hispanic guy in the plumbing department told me to use their computer to order and i would not be charged delivery fees. Then he walks away leaving the company computer open for hacking if i had choose to. I type in my order and click to print my receipt. It tells me it cant give me a receipt. I go look for the guy in plumbing again, tell him i cant get a receipt. (Should have never been given access to their system). His response is just take a picture. He didnt want to come over to their computer to get it to print. After explaining to him i wanted an actual receipt. Not a screen picture. He sent it to the paint department to print it. Feeling nervous about my order, and wanting to let a manager know what had just happened, another employee told me to get the store manager because it should not have been handled that way. He said to get, i believe her name was Wanda or Mandy he said shes the stores main manager. I go to the customer service desk explain what happened and she refused to come out. So an assistant manager came out when i demanded to know what was going on with the order i had to just place on their computer. The guy they sent out had no idea why the plumbing dept. Guy had me use their system with no employee help. He then told me when he looked into the system my order would not be delivered to me even tho they took the money out of my account. He then had to call the plumbing guy over to look up my order. Remember hes the manager, and he had no idea how to do his job. So yet again I ask for the store manager and again they send out another flunky assistant manager who yet again had no idea how to see if my order went thru properly. So after 2 useless assistant managers are not able to know if this was done properly. I demanded the store manager come out. Yet again she hid in the back and sent out 2 more assistant managers named Sheila Javadi and Rob Field. The store manager still hid in the back. Sheila and Robs solution was that Sheila was going to go to howell pick up the part I ordered and bring it to the Commerce store and I could purchase that one. Even tho lowes took money out of my account for the one I ordered their manager said I would not receive it and I needed to come back and pay again for the one they were picking up. In summary. Lowes employee left me to use their system alone. And not one ASSISTANT MANAGER was able to let me know why my account was debeted the money for a product I would not receive, and want me to purchase a second one without receiving the first. And the store manager litterally hid in the back and refused to come assist me and instead kept sending out flunkies who had no idea what they were doing. The elderly gentlemen at the counter next to me, after listening to the lowes employees blow me off for over a half hour, looked at the assistant manager and told him they have awful P.R. and theur customer relations by their assistant manager was pathetic and he would q be back because of how these fools handed this situation. So this store manager lost 2 customers today because she hid in the back and was useless. Home depot is where i will go now on.
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2 comments
Anonymous
#1344008

Store managers have a lot to do. She may have been in a meeting, on the phone or handling other matters.

You could have waited who knows how long for her to become available or as they did send one of the assistant managers to talk to you. The reality in Big Box stores is that the store management is responsible for the overall store but the people working in the departments are more aware of the products handled in their department and how orders for certain items are handled. When you look at hundreds of thousands of items one person just can't be an expert at everything. Do you think the president of the united states should know how to order a uniform for an army private?

No, but as the president he is ultimately responsible for the ability to order that uniform. He has many people working under him that handle day to day functions.

Same thing with store mangers. They can look into why things were done the way they were but it may not happen while you are standing there.

Anonymous
#1343981

So they tried to help you out on the QT, save you some money and this is how you react.

Waaaa, I want a receipt.

This is the exact reason people do not want to bend rules for people like you.

The second they do, whining like this kicks in.

Your receipt is your credit card statement should anything go wrong.

What a turkey you are!!!

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Review
#1066126 Review #1066126 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Roanoke, Virginia - Customer service

2.7
Details
Had to run around store looking for help, mentioned to sales associate that some items were not priced, his response was, we don't have time for that!
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Review
#1065841 Review #1065841 is a subjective opinion of poster.
Reason of review
Poor customer service