Lowes
Reviews and Complaints
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Verified Reviewer | Decatur, GeorgiaMissing Order
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Verified Reviewer | Redding, CaliforniaOrder received was incorrect as was the information
- Associates do not seem to talk to each other
- Service
- Delivery service
Preferred solution: Price reduction
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Verified Reviewer | Ann Arbor, MichiganAnn Arbor LOWES unbelievable BAD service!!
Product issue
Online Order and Contact Availability
- Customer service people at the norfolk lowes were helpful
Preferred solution: Full refund
User's recommendation: Just go to the store or use Home Depot for deliveries
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Verified Reviewer | Little Rock, ArkansasCustomer Service Complaint
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI never gonna recommend this bad company for no one
- To buy things
Preferred solution: Full refund
Poor Customer service
Preferred solution: Deliver product or service ordered
Disappointed customer
Preferred solution: Let the company propose a solution
User's recommendation: Dont purchase warranty they are liers and dont take care of customers.
Awful awful phone support
- Phone support is non-existent
User's recommendation: Find a ma and pa hardware store...because Lowe's and Home Depot both suck.
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Verified Reviewer | Portland, OregonExtended warranty is worthless
User's recommendation: Don't pay extra for anything. Just go with what the product offers.
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Verified ReviewerPoor service
- Terrible pro group
User's recommendation: GO ELSE WHERE . TRY & U WILL SEE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Half Moon Bay, CaliforniaVery disappointed with their service and how they deal with taking care of their mistakes
User's recommendation: Don’t order anything from Lowes
Poor service
Preferred solution: Apology
User's recommendation: When you return items with a receipt, no gift cards. Refunds go back on your credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWORST EXPERIENCE EVER!!!
I began this trying to get the cheapest deal I could do to the fact I rent and am putting the money into a place I do not own but I needed to replace the carpet my dog had damaged.; I decided to put in laminate and received the best price from lowes on the material and the install which they quoted me .99 per sq ft to install then when I called to set it up they changed the price to 1.99 and I freaked out I had already ripped the carpet out and only had enough money to cover what I was quoted he immediately said ok we will honor that price! It was that easy so obviously, that was my first sign they were trying to rip me off!
Then had it measured and signed a contract when installers showed up which took two weeks they tested my concrete for dampness and his tester was beeping red the whole time. He said he's getting a 75 rating which at the time I did not understand. Mind u when they walked in they were nasty about how much stuff I had which was just boxes and my husband stayed home to move everything as they did the floors. I have a small condo there is nowhere else to put the stuff.
It is small!!! I could tell they just did not want to do the job. They said my concrete was to damp and they could not do the floor. I was dumbfounded and pissed because were all about to be put on lockdown my new furniture was to be delivered the next day...
they just left!!! I went to lowes and bought my own tester and found out it was all *** my floors were from 2 or 3 to 16% they just didn't want to work! now I'm stuck with no floors living on concrete and tack stip plus no furniture. I spent 7 hours on the phone trying to get help the contractor's office was nasty and lowes hardly ever answers there phone..
I spent hours on hold!!! I finally gave up and looked for another flooring guy which I found and told me this is what lowes does they make a problem!!!
I went to lowes and got my money back for the labor and still have not received a call from corporate about my complaint! The installer lied and created a problem that was not there.
- Will never use them again for a remodel job
Preferred solution: Price reduction
User's recommendation: DO NOT USE LOWES TO INSTALL FLOORS PAY THE EXTRA FOR A GOOD CONTRACTOR!!!
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Did you stop to think that they are too busy helping the people that are actually in the store shopping to be talking on the phone? Many retail stores are still operating short staffed due to the virus. With the government shelling out an extra $600 a week to unemployed people they aren't looking for retail jobs that are going to pay them less than that.
There is no one to answer the phones or no one even to take an email