Teresa C Aov

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Verified Reviewer
| map-marker Decatur, Georgia

Missing Order

On June 3, 2020, I placed an order. I never received a shipping confirmation, so I called the customer service number on June 10, waited 47 minutes to talk to someone, and was assured that my items would ship on June 11 and arrive in 3-5 days. I inquired about a shipping confirmation. On today, June 15, I called again (3:52 pm) and held on for 50 minutes. When I inquired about the shipping confirmation, the associate said he was not seeing anything related to my initial inquiry. He said the records show that your items will ship from the distribution center on June 17. I informed him that this was unacceptable customer service and asked if I could be transferred to someone in management. He said ok, transferred my call, and security picked up. I wasnt shocked because the associate displayed a nonchalant attitude. I even asked if this poor service was a norm for Lowes. Security transferred me to a voice mail. Please dont let this poor communication and misinformation ruin Fathers Day for my husband. Please advise on how this problem will be corrected. Im looking forward to a fair resolution. Thanks! Teresa A. Cobb
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Thomas R Xma

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Verified Reviewer
| map-marker Redding, California

Order received was incorrect as was the information

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I ordered cabinets and panels from lowes.com. The Redding store didn't have them in stock so they were coming from Chico. The delivery was set for May 4th but for some reason it was early. It came at 1:30 p.m. on April 27. and the order was missing a total of 6 different items. After calling the Chico delivery department, they confirmed that they didn't have the item ordered in stock, and I never received a call about this. They continued the delivery. Jennifer in Chico delivery said she would cancel the missing items and that i had to call my local store and place a new "phone order" with them and that they would have it delivered today. I called the local store and mentioned all of this. The man on the phone said they didn't do phone orders and that I had to place the order online. He then went on to say that they couldn't deliver it today because their trucks have already left. So i went online to place the order AGAIN, and noticed that i wasn't yet refunded for the previous mishap.is there any way that we can solve this problem? The order number is below but the panels were under a different order and I don't have any idea what or where that order is. They said it was under my spouses name. Rebecca. Not sure why. Items ordered: Item # 795986 Model # B36B Qty:2 Rcv: 2 Item # 796008 Model # W3612 Qty: 2 Rcv: 2 Item # 795987 Model # DB18 Qty: 4 Rcv: 1 Item # 796009 Model # W3630 Qty: 4 Rcv: 4 Item # 16605 Model # 300 Qty: 3 Rcv:0 Total ordered 16 9 Missing 6 items please help me solve this issue.
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Loss:
$600
Cons:
  • Associates do not seem to talk to each other
  • Service
  • Delivery service

Preferred solution: Price reduction

Tzu-Ching W

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Verified Reviewer
| map-marker Ann Arbor, Michigan

Ann Arbor LOWES unbelievable BAD service!!

I am very very Disappointed about LOWES service!! I ordered the floor installation service in Ann Arbor's Lowes (5900 Jackson Rd, Ann Arbor, MI 48103). This is the order information (Quote 33512 for Job# 130285) However, They ordered the wrong floor material and delivered them to my house, and provided the wrong and expensive items in Quote, delivered the material we never ordered again, and stood me up many times. This already affected my work because I will have to take the whole day off and no one comes. I really cannot believe it!!!!! Those are the people contacted with me. Donald J. Colucci Sales Specialist Flooring Lori K. Wintermeyer Sales Specialist Flooring All the best, Tzu-Ching Wu
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Anonymous
map-marker Grover, Missouri

Product issue

It's obvious that Lowes does not acknowledge you. I thought I was contactong them directly.
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Dianna D Ktw

Online Order and Contact Availability

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I placed online orders in April and it is now June and I still havent gotten items from the order. They have things from the same order come if from several different stores so I cant get any information from any one store. There isnt contact information through the app and right now Ive been on hold for 45 min just to get an item cancelled and credit back for 2 items in the delivery that I was charged for but never delivered. After all this, I was still charged the $79 truck delivery fee after my order sat there for 2 months.
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Loss:
$100
Pros:
  • Customer service people at the norfolk lowes were helpful

Preferred solution: Full refund

User's recommendation: Just go to the store or use Home Depot for deliveries

Tom A Jxb

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Verified Reviewer
| map-marker Little Rock, Arkansas

Customer Service Complaint

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I ordered a product online and found that the price charged was over two times higher than Home Depot, Amazon, or others. I went to the store to obtain a Price Match and after a considerable amount of time was told they could not issue the credit and was given 800-465-**** to call. I was on hold for over two hours, called several times and was never answered. I called the local store in Little Rock and was disconnected after asking to speak to the manager. I called back and they transferred me to the managers phone which rang about fifty times and was answered and then transferred again after stating my problem. The phone rang about a hundred times so I hung up. Also, I received a second shipment today that I did not order. Your West Little Rock, AR store has the most incompetent, rudest employees I have ever encountered. Home Depot is less than a mile away so I would think they would be trying to provide competitive service. Order placed: sipeard@***.net Order # 418 19* 029 Please call so that I can get this problem resolved. I am extremely disappointed with the lack of service provided by Lowes. Tom Alstadt 501-425-****
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Raiza Gdl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I never gonna recommend this bad company for no one

Lowes - I never gonna recommend this bad company for no one
Lowes - I never gonna recommend this bad company for no one - Image 2
I order a something around 27 pounds, I cancel after I asked for refund they didnt send it , I send the text message they told me will be refunded in 10 days is pass 10d I text back they said to contact customer service I did that nothing happen horrible company Sad
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Loss:
$27
Pros:
  • To buy things

Preferred solution: Full refund

Mark S Rsz
map-marker South Burlington, Vermont

Poor Customer service

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I have spent the past two days on hold for over 3 hours trying to get someone from the extended warranty department on the phone to register a product. Nobody ever picks up.
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Preferred solution: Deliver product or service ordered

Ken A Ite
map-marker Phoenix, Arizona

Disappointed customer

Purchased warranty on fridge. Freezer handle pulled out. None available then Lowe's master warranty found one being shipped. Then suddenly not covered. How do we go from being shipped and call service company to not covered?
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Loss:
$344

Preferred solution: Let the company propose a solution

User's recommendation: Dont purchase warranty they are liers and dont take care of customers.

Anonymous

Awful awful phone support

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I've called Lowe's 15 times now and selected 4-5 different options.. it rings about 50 times than goes to hold music and then back to ringing...even when you get directed to customer care. I heard that they were doing really well with COVID times...so hire some damn people to answer your damn phone lines.
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Cons:
  • Phone support is non-existent

User's recommendation: Find a ma and pa hardware store...because Lowe's and Home Depot both suck.

2 comments
Guest

Did you stop to think that they are too busy helping the people that are actually in the store shopping to be talking on the phone? Many retail stores are still operating short staffed due to the virus. With the government shelling out an extra $600 a week to unemployed people they aren't looking for retail jobs that are going to pay them less than that.

suzanne k Jhr
reply icon Replying to comment of Guest-1889867

There is no one to answer the phones or no one even to take an email

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Pat G Zhw

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Verified Reviewer
| map-marker Portland, Oregon

Extended warranty is worthless

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When I purchased a 1900.00 riding lawn mower they said the extended warranty started when the regular one ran out. Same thing with my Generac that cost 950.00. Now I find out that is not true. Also they are telling me it was 3 years and I was told 4 years. Also never told about what to do just before it goes out and I have not used it. I can get service etc and at least get something out of it. They don't tell you anything. I will never buy one of those again. What a total rip off. I will reconsider if I want to do any further business with this company just because of their fraudulent policies.
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User's recommendation: Don't pay extra for anything. Just go with what the product offers.

george y Hex

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Verified Reviewer

Poor service

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Estero Fl. the pro desk is the worst we have seen it in /////10///// years. do not answer phone , when they answer, and u ask for person they put you on hold 14 to 15 mins. 3 times in one day, 4th attempt said they call u back the day passed and next day no call!!! CORPORATE SHOULD NOW ABOUT THIS . WE PLACED A $2,386.00 ORDER WITH ANOTHER CO. BUT WE KNOW U DO NOT CARE AFTER READING YOUR TERRIBLE REVIEWS!! YOU WILL B LOSING 3 CONTRACTOR ACCOUNTS,
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Cons:
  • Terrible pro group

User's recommendation: GO ELSE WHERE . TRY & U WILL SEE

6 comments
Guest

Honestly, I don't see how Lowes stays in business. The customer service and attitudes towards customers is the worst I have seen in my 75 years.

Guest

Pro Tip: No one cares if you're moving on to another big box chain where you'll find the same thing going on. Understaffed stores that chose to help people in front of them first and then work through the calls.

Calls from mopes like you that can't be answered with a yes/no and have to be researched. Guess what loser, that takes time. Don't like it, go local assuming your trading with the big boxes didn't run them out of business.

IF so, you were warned what would happen when you go for the cheap prices. Please do not reproduce.

Guest
reply icon Replying to comment of Guest-1866818

Wow, you sound like the scorpion who crossed the stream on a frog and then stung the frog.

Guest

So which one is it? Lowe’s does answer the phone or Lowe’s does not answer the phone? Because you state both in your complaint.

Guest

Hard to take you seriously when you start by saying they never answer the phone but go on to complain about being put on hold when they do.

Guest
reply icon Replying to comment of Guest-1865571

speechless on this one.

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Bruce C Tmf

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Verified Reviewer
| map-marker Half Moon Bay, California

Very disappointed with their service and how they deal with taking care of their mistakes

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Never order anything through Lowes! I’ve already writen in a complaint. It took over a month in a half to get one cabinet. The guy who sold me the cabinets told me it might take two weeks to get two of the cabinets. They sent all of the cabinets But two. He told me one of the cabinets came in but not to bother coming down until he received the other one. It’s about a 30 mile drive for me. So another week passed. He calls me to tell me the cabinet came in. So I drive down there. An there’s only one cabinet. I asked him where the other cabinet was? He said what cabinet? He was playing stupid with me! So he goes in the back and brings out a base unit? He knows I need wall units. So he reorders the cabinet. He told me 3 to 5 days. 8 days passed and I never got a call. So I spent a half hour trying to reach anyone in the hole store. Not one department would answer the phone! So I called the corporate office. Thy found out he had just ordered the cabinet the same day! So I waited another 7 days. No call! Tried calling the store but know one would answer the phone! I called corporate office again. This was on the 5th. The corporate lady told me that receiving has had the cabinet since the 29th! Really? I left out the part about me working for this lady who is handicapped and is 81 and uses a walker. She was without a kitchen for almost 3 months because Lowes couldn’t get my cabinets! I didn’t get paid for almost a month! Cuz I was waiting on two cabinets! I told Lowes my situation and they could care less. How is a guy supposed to make any money like this? They screwed me on windows about 6 months ago too. Said I’ll have my windows in two weeks! It took them a month before I got them. They sat in receiving for two weeks! My dad had a problem with them delivering a water heater! Almost everyone I’ve talked to has had a problem with ordering anything through Lowes! I had to spend my emergency money I had saved just to get by that month I didn’t get paid. Now we can’t work because of the virus epidemic? I could of used that money rt now to live on! But nope I had to cover for Lowes screw up! I’ve spent thousands of dollars with Lowes and they give me this kind of service? It set me so far behind that I lost work! And lost my flooring guy and my painter! They can’t wait around for a cabinet! They had other jobs to go to! I feel so helpless! Lowes will NEVER get one dollar from me again! They don’t deserve my business! I want my money back on the cabinets! That’s the least they could do! I used to talk so good about Lowes. Now I have nothing but bad thoughts!
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User's recommendation: Don’t order anything from Lowes

1 comment
Guest

If you switch to Menards you can track if your order is received or not online. Not saying it will be much better in every aspect as manufacturers won't always get their orders completed and sent out by the estimated date but least you won't have to rely so much on the associates.

David D Ces

Poor service

Purchased 2 boxes of screws, did not need, took back with receipt, no one in line, took 45 minutes. Person said he needed credit card, then my drivers license. He said he had to give me lowes card, I asked him why, he said item did not scan, but it scanned when I paid, I did raise my voice with him, but did not cuss. I ask for manager, he came out quickly from around the corner and was mad. He said I raised my voice to his employee. I told him it was poor service about the refund. He got mad and raised his voice and told the clerk to give me back my DAM money back. Then he told me why was I worrying about 10 dollars. I have shopped at that lowes ever since they came to Hillsboro ohio.when the manager came out and started yelling at me, several employees came around to watch, great training session.
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Preferred solution: Apology

User's recommendation: When you return items with a receipt, no gift cards. Refunds go back on your credit card

Debra B Fqm

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Verified Reviewer

WORST EXPERIENCE EVER!!!

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I began this trying to get the cheapest deal I could do to the fact I rent and am putting the money into a place I do not own but I needed to replace the carpet my dog had damaged.; I decided to put in laminate and received the best price from lowes on the material and the install which they quoted me .99 per sq ft to install then when I called to set it up they changed the price to 1.99 and I freaked out I had already ripped the carpet out and only had enough money to cover what I was quoted he immediately said ok we will honor that price! It was that easy so obviously, that was my first sign they were trying to rip me off!

Then had it measured and signed a contract when installers showed up which took two weeks they tested my concrete for dampness and his tester was beeping red the whole time. He said he's getting a 75 rating which at the time I did not understand. Mind u when they walked in they were nasty about how much stuff I had which was just boxes and my husband stayed home to move everything as they did the floors. I have a small condo there is nowhere else to put the stuff.

It is small!!! I could tell they just did not want to do the job. They said my concrete was to damp and they could not do the floor. I was dumbfounded and pissed because were all about to be put on lockdown my new furniture was to be delivered the next day...

they just left!!! I went to lowes and bought my own tester and found out it was all *** my floors were from 2 or 3 to 16% they just didn't want to work! now I'm stuck with no floors living on concrete and tack stip plus no furniture. I spent 7 hours on the phone trying to get help the contractor's office was nasty and lowes hardly ever answers there phone..

I spent hours on hold!!! I finally gave up and looked for another flooring guy which I found and told me this is what lowes does they make a problem!!!

I went to lowes and got my money back for the labor and still have not received a call from corporate about my complaint! The installer lied and created a problem that was not there.

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Pros:
  • Will never use them again for a remodel job

Preferred solution: Price reduction

User's recommendation: DO NOT USE LOWES TO INSTALL FLOORS PAY THE EXTRA FOR A GOOD CONTRACTOR!!!

1 comment
Guest

That's not just floors sweetheart... literally everything ever will be better when you spend more money....

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