Lowes Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Lowes in Cartersville, Georgia - POOR SERVICE
- Service and manager attitude
Lowes - Our new door was ruined by staples
Frustrated with Cancellations at West Park Lowes Philadelphia, Pa
- When rep did help it was like it was a chore to do their job
Lowes in Monroe, Washington - Vinyl Fence installation
- Poor workmanship from contractor
- Did not finish the job
- Poor customer service
LOWES - Refusal to Intall Correct Sliding Door
- Refusal to install correct product
Micky Mouse Operation at Logan, UT Lowes
- Customer service
Resolved: Lowes in Cranberry, Pennsylvania - Appliance Delivery failure
Update by user Jul 22, 2017
Fridge was delivered just before 9pm on 7/21/17. One day after delivery date.
I was told several delivery drivers and a manager quit so most deliveries are being rescheduled.
Had they at least called me and explained rather than not call/not show at all I would of been empathetic.
This experience has made me very leery of purchasing any item that may need to be delivered from Lowe's ever again.
Original review posted by user Jul 20, 2017Ordered a top freezer, bottom fridge appliance in cash July 14th, 2017. Paid for recycling of old freezer and delivery on July 20th, 2017. Nobody ever called me to confirm delivery time. I called at noon on delivery day, confirmed we were on schedule. Was told they had a driver get hurt and it would most likely be the afternoon today when it would be delivered. Nobody ever called me so I called at 5:40pm on delivery day and was told someone should have called me but the delivery is not happening. They could schedule me for a delivery on July 29th which is next available. No calls, no confirmations, no explanations, no customer service. What a horrible first experience with Lowe's!
- Lack of calling us to confirm or change delivery
- Lack of delivering product i paid for
Lowes - Unacceptable delivery of new oven
- Poor quality and poor customer service
- See comment above
- Lack of response from corporate lowes
Lowes in Bay Shore, New York - Entry Door - Wrong color - no door *** - wrong hardware for strom door.
Resolved: Lowes in Richmond, Virginia - WHO KNOWS WERE THE ORDER IS OR WHAT THE HECK IS GOING ON??
Update by user Jul 21, 2017
After repeated calls and emails. I finally got a call that the frig was on its way to my house.
But after I was told 3-4 different things. As big as a company this is you'd think they'd have a better system to know what going on with orders anytime along the process!
Original review posted by user Jul 19, 2017I placed an order07/18/2017 Order #: 337343699 Invoice #: Order Total: $898.31 by calling and the rep was very pleasant. and she informed me that I would be receiving a call later that eve last night and I did not. the reason why I purchased this frig not just the price but my current is not working correctly and I needed the new one as to not loose all my food. So, I sit here on indefinite hold while the rep I called is doing who knows what?? this is really poor customer service. and I've spent plenty of money with your company. This really *** me off to no end!. That I'm told one thing and then I do not get what I was told. A VERY UNHAPPY CUSTOMER THEN I RECEIVED THIS FROM THEIR CUSTOMER CARE: Greetings David, I appreciate your email regarding the delivery status of order number 337343699. I apologize for any inconvenience. I checked my records and they say your order was delivered today. If you believe there to be any discrepancy, please let me know and I will do whatever possible to help resolve your order status. Optionally, I invite you to contact the store fulfilling the order at (804) 226-5440. They are there to help as well. If at any time you would like to call the Lowe's Corporate Customer Care/Sales Team, their phone number is 800-445-6937. They are available for help at your convenience, Monday - Saturday, 8:00 a.m. - 10:00 p.m. and Sunday, 8:00 a.m. - 9:00 p.m. (EST). I truly value you as our customer and sincerely appreciate you choosing Lowe's for your home improvement needs. If for any reason you require further assistance, please feel free to let me know by replying to this email and I will respond at the earliest possibility. Best regards, Mark O. Lowes Customer Care I wouldn't be contacting them if I had the product looking where it is now would I! Come on now REALLY!!WTF!!
- Cashier very nice and friendly
- Variety and quality of plants
- Delivery prblems
Thank You for Your Submission
Your comment is successfully posted.