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POOR SERVICE-ANGRY LOWES EMPLOYEES

4.2
Details
On June 24th I went to YAKIMA, WA LOWES to purchase a dishwasher. It was obvious that the man at the register was beet red and mad at someone. He could not get my VET discount to activate and told me I had to forget it and get registered properly tomorrow. I told him it worked yesterday and this mornings try F1 and use my phone number and he became angry and when I told him to calm down he started yelling. I asked to speek to the manager and he said it was the lady in the next register. When I asked both for his name they refused to give me their name. I would not leave, since my dishwasher had not yet arrived, till I spoke to a manager. A gentleman came to me and asked the problem and I told him what happened. He assured me that it would be dealt with but as I was leaving I heard one of the staff, standing there, tell another one that it was an angry customer and nothing will be done about it. The staff at most Lowes lately, Seattle to Central WA have been getting rude and very mean spirited. I am wondering is Lowes is doing things to make their staff angry because none of them seem to enjoy their jobs and they all hate the customers that pay their wages. I have decided to return my dishwasher and and go to HOME DEPOT IN THE MORNING. When they see my business purchases and personal purchases they will realize how much money they will be throwing away by bad customer service. D Johnson
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4 comments
Anonymous
#1343847

When you complain online via the Lowe's website or call the 800-44-LOWES # they generate a ticket - a CCIC - that's sent to the store's management team to follow up on within 24 hrs but good luck with that. In the next few weeks/upcoming month management is getting cut along with another round of associate cuts all in the name of increasing profitabilityThe morale of the associates within each lowe's is extremely low right now because of the CEO Niblock and his gang of out of touch corporate leaders intentionally running the company into the ground by cutting payroll hours at the store level to cut costs and on that on paper increases profits for him, the stockholders, and his wall street pals.

Niblock would rather appeal to the wallstreet profit gang then do the right thing and invest those profits back into store operations and the people. Niblock professes to be a servant leader and forces every manager to subscribe the servant leadership model but it's all a social scam. All he cares about is putting more dollars in his pocket at whatever costs.Just look at how Home Depot is smashing Lowe's in sales, customer service, product availability/in-stock position, first to market in new products, IT infrastructure and backend processes.

Niblock only cares about his *** NASCAR *** and looking good around his buddies. He doesn't give one rats *** about people at the store level.

Anonymous
#1343803

First, Im sorry you had that horrible customer service experience with the company. That is not something we enjoy hearing.

What I can tell you, these are extremely turbulent times for many employees do to multi-wave mass restructure that has effected nearly half the staff at every store.I am by no means a spokesperson, just an honest employee.

Lowe's has eliminated around 14 full time management position per store on average, and much of the slack is left on the shoulders of our (younger, less seasoned) part time employees. However this does not forgive any employee for raising there voice with a customer.

h.kitchener
#1343637

Problems like you experienced are usually due to lack of adequate management. Best to shop elsewhere when you encounter store locations like yours.

I shop at a local Lowe's and have always had good experiences.

Lowe's has a website. Go to it and file a complaint with corporate about that location.

Anonymous
#1343805
@h.kitchener

This is an effective way for your voice and experience to herd yes... but coming from inside the store.

Issues presented this way are seldom resolved. Best practice is keep your composure and insist on speaking with a SALARIED manager.

Lowe's has restructured its Management platform and now there are extremely under trained managers that are customer facing (in daily businesses purposes) being forced to deal with such issues. Which often result in a further aggravated customer.

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Review
#1065712 Review #1065712 is a subjective opinion of poster.
Cons
  • Very upset and will give home depot a shot for awhile
Reason of review
Poor customer service
Preferred solution
Have a long talk with the staff about the importance of each customer, keep calm and stop being so angry and nasty

Lowes in Framingham, Massachusetts - Bad experiance with purchase and instllation of Pella patio door

1.5
Details
Went to Lowe's in Framingham MA to purchase a Pella patio door with installation. Went to door and window dept. associate told me that if I wanted them to install the door they would have to come out and measure the opening. I agreed and paid the $35.00 fee for this service. I was told I would be contacted in 2 business days to set appointment for measurement. 4 days later still no call. spent 4 hours on the phone with no luck. Went to the store and asked to speak to a manager. After half an hour manager said He would personally call the company to get this done. still no luck and manager is ducking me. Then I tried to purchase the door on line. transaction went through YEA !! got a call that the door would be delivered on Thursday great. Thursday morning store called the door is out of stock. I questioned this as the web site had 3 in stock ?? These people said they could not help me and refund my money. I then went to the Dedham MA store and ordered the door it came Friday but still no refund on the original door and not instillation. DON'T USE LOW'S, customer service is not responsive POOR Employee performance. 3 days still haven't got the refund for the door and never got the $35 measurement fee returned..
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Review
#1065595 Review #1065595 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$825
Preferred solution
Let the company propose a solution

Bullying by staff member at wilmington Lowes, concord pike

4.3
Details
While searching for entrance to hardware tools section, I walking turning right to the entrance when I encountered a staff member walking toward me. I attempted to walk to his left assuming he would walk to his right but he stopped, blocking me from proceeding with out me reversing and turning to walk around him to his right. As I walked around him he made a sound indicating to me that he had blocked me on purpose! I m elderly but not without integrity or feelings! I have shopped in Lowes often, in fact over the last few months have spent a couple thousand dollars while refinishing my basement. Up until now every Lowes employee has been courteous and helpful. I normally do not shop at this particular Lowes so maybe the staff there are just not as professional! I've have reported this before but received no comments from Owes!
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2 comments
Anonymous
#1343745

Sounds like you turned a corner into the aisle he was walking down. No being sure what you were going to do he stopped walking.

Sounds like a logical thing to do. Not his fault you turned the corner into his path of movement.

Anonymous
#1343374

You sound a little crazy. Please read what you wrote and clarify.

Somebody was in your way and made a noise. You think this qualifies as some kind of issue that entitles you to compensation.

Really? Do you compensate the people who have to maneuver around you on the freeway because of your execrable driving?

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Review
#1065430 Review #1065430 is a subjective opinion of poster.
Cons
  • At this location
  • Lack of responsibility
  • His total lack of concern for my needs
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes - Manager Review from Southgate, Michigan

1.0
Details
2 month's so far, scheduled for a deck quote. The guy never called or showed up up after a 3wk wait to quote! We called 3x after 2hrs late, no answers from Lowes, was given the estimators # he would not answer 4 phone calls or a voicemail. Had to schedule again days later? When he cam he "seemed verify knolidgable"but did not prepare our quote in the 2 days that he said he would. 9 phone calls and 9 "promised return calls" from 5 different ""Managers"" and no return calls? U don't want our $8,000-10,000? *** off Lowes, we are done and will never ship here again even though I have spent $80,000 in lumber and home improvement products in the last 10yrs. EAT A ***. Our $ will go else where because we were promised a price in 2 days and it has been 2 weeks and nobody at the store can ever give us an update.... CALL YOUR *** CUSTOMERS BACK ***.
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Review
#1065326 Review #1065326 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - The Gentle Man

I have purchase a washer & dryer from Lowes in June 2017 recently . The delivery people from Lowes deliver for me was very bad . The machine that I got was new . They scratches during delivery & The Pedestal they deliver for the Washer was wrong item . Me and my wife call them up . They let us wait for more than 45 minutes . We went to the store for reschedule for them to check out the wrong Pedestal . They never show up . We call back they reschedule and they said they will call . They wait for me to call them and they said they did not have my appointment set up yet . THESE PEOPLE ARE BAD SERVICES . BUY FROM SOMEWHERE ELSE . BAD UNEDUCATED PEOPLE WORK THERE.
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1 comment
h.kitchener
#1343161

Well, "uneducated people" also post complaints to this site, too given this post's English composition.

Review
#1065131 Review #1065131 is a subjective opinion of poster.
Reason of review
Problem with delivery

Lowes - Website lies

1.3
Details
Ordering online for delivery WILL NOT be the next day!!! Make sure to call the store. Delivery is usually backed up a month.
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Review
#1064708 Review #1064708 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Lowes in Brockport, New York - I HAVE NEVER HAD CUSTOMER SERVICE THIS BAD.

ORDERED ONLINE FOR A DELIVERY. AFTER A WEEK I CALLED TO SEE WHEN MY ORDER WOULD ARRIVE. THE CUSTOMER SERVICE REP SAID IT WOULD TAKE A MONTH FOR MY ITEM TO COME IN. THE SITE WAS SHOWING THE STORE HAD 8 IN STOCK. I CANCELLED DELIVERY AND DECIDED TO PICK IT UP. I CALLED IN ADVANCE TO LET THEM KNOW THAT I WAS ON MY WAY. I GAVE CUSTOMER SERVICE MY INFO AND SHE SAID THEY WOULD HAVE IT RIGHT OUT FOR ME. ONE HR LATER A MANAGER ASKED IF I WAS WAITING FOR SOMETHING. HE WENT TO CHECK ON THE ITEM. THIRTY MINUTES LATER HE GAVE ME THE THUMBS UP AND SAID THAT THEY WERE WORKING ON IT. 15 MINUTES LATER I LEFT WITHOUT MY ITEM. GOOD WORK BROCKPORT NY LOWES YOU SUCK!! LOOKS LIKE HOME DEPOT FROM NOW ON.
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Review
#1064489 Review #1064489 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - No accountability

1.1
Details
The website and store pointing fingers at each other for botched appliance delivery. Guaranteed 24 hour contact was late, so what does that even mean? Website chat person said my day was available, but they claim the chat person has no real authority. They tried to shoot the delivery out without my input it so I wouldn't see the $90 sale prices coming out. Then they wouldn't cancel my order and refund even though they all claimed it was cancelled. No managers would speak on the phone.
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Review
#1064343 Review #1064343 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Leaking toilet

Had 2 toilets installed by lowes installation service approximately 3 weeks ago. 1 started leaking from the water supply line. Called a reputable plummer. Told us plastic line was cracked and not tightened enough on both toilets. Also tank and bowl were not tightened properly. Will not use lowes installation companies again.
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Review
#1063830 Review #1063830 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes - Window blinds installer has been here 3 times so far

2.2
Details
We purchased custom blinds for our new home which took several weeks to manufacture. The installation was supposed to take 1 day. The hardware was sent to our local LOWES and sat there for 2 weeks awaiting the installation which could not be scheduled until after they had received our product. The first time the installer was over an hour and a half late saying he was stuck in traffic and had to stop and get gas on the way. Some of the blinds are about 18 feet from the floor and are motorized. During the first install time he said they didn't send the remotes so he would have to come back for that. "They" also sent the wrong hardware for our vertical blinds for the sliding glass door. And 1of the valences was to long and he didn't bring a saw. He said it would be a min of 2 additional weeks to get the correct hardware and the remotes. Again we had to wait for the hardware to arrive before we could schedule the installer to come out AGAIN. The next time he came out he forgot the ladder he needed to program the remote for the upper blinds. When he went to install the vertical blinds he ,at that point, finally realized he never verified the rest of the hardware for the verticals, we are still missing the clips to attach the valence on the verticals. On the 3rd trip he was able to fix the motorized blinds. It is going to be ANOTHER 2 WEEKS to get the correct clips and then we have to schedule a 4th install. So far the one day install has been going on for over 3weeks and we have to wait at least another 2 weeks. The installer has been at least 30 min. lat 2out of 3 times, and has not brought the correct tools 2 out of 3 times. Overall I would rate my experience with Lowe's and there installer as very poor, less than 1star. If I performed at this level, I would be out of business.
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1 comment
Anonymous
#1521151

we went to lowes to order faux wood blinds , there was problems ,but we're waiting for the people to come to measure our windows, they are supposed to be here between 10:00am and 11:00am, it's 10:25and no show. If they don',t show up ,we will cancel our order with Lowe's, and go to someone that's dependable.I will NEVER order anything else from Lowe's !

Review
#1063786 Review #1063786 is a subjective opinion of poster.
Reason of review
Order processing issue