Lowes
Reviews and Complaints
Unprofessional customer care
- Able to use my lowes credit card and get a discount
- Customer service experience was terrible
Preferred solution: Price reduction
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Verified Reviewer | Augusta, MainePoor Customer Service
- Convenience
- Not greeted by employees
- Poor customer service
- Employees hide not to help shoppers
Preferred solution: Let the company propose a solution
User's recommendation: Go to Home Depot or shop Wish...
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Verified ReviewerExtended warranty rip off
I've had a terrible time with Lowe's warranty. Purchased a Kobalt 80v leaf blower a year ago.
The battery specifically says 5 year warranty. 9 months later the battery will not charge more than ½ so I went in for a replacement (With the original warranty). They said they would not replace it because I hadn't bought their extended warranty, and I had to deal with Kobalt directly. Contacted Kobalt and they told me to bring it to Lowes for a replacement.
Lowe's flat out refused. So what am I to do. After raising all kinds of holy *** and complaining to the Manager, they finally agreed to give me a complete refund On a STORE Credit, so I could buy a new battery.
This extended warranty program is a total customer rip off. The item plainly states it's 5 year warranty, yet Lowes will not honor it, and Kobalt says to return it to the store.
Preferred solution: Let the company propose a solution
User's recommendation: Don't waste your money on extended warranty
Unable to get a live person on Phone
tried twice to contact someone at Lowes for customer service. 180* 465 **** for 45 minutes with no person picking up.
Then 180******** and was put into another wait: 35 minutes with no personal response.
If you are short staffed, then you should allow call back option so customers don't sit and wait for no personal response. Not good service. What happens if I need to change a delivery date??
Wait on line for perhaps hours? Will probably just cancel the order.
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Verified Reviewer | Banner Elk, North CarolinaLength of call to get warranty service
Preferred solution: Deliver product or service ordered
User's recommendation: Do the warranty only if you are extremely patient
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Verified Reviewer | Big Rock, ArkansasPoor Service
- Extremely poor service and over priced product
Preferred solution: I need to have problems resolved. Unable to contact manager or customer service.
User's recommendation: Worst service and rudest employees I have ever witnessed
Still no response
User's recommendation: Do not deal with Lowe's
Praising customer service
Rebate
Would like help to resolve issue from higher up
Preferred solution: Let the company propose a solution
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Verified Reviewer | North Coventry, PennsylvaniaHorrible customer service
I placed an order with Lowes's.com # 441891**** Invoice # 71914 the one line item from Owens Corning Your SKU # 299870 was on backorder. I followed up with the customer service person in the store where the product was to be shipped as to an ETA on the product .
She gave me Fed-EX tracking number 188202****17 . I checked on this and they showed the part being delivered to your Pottstown store 5/27 at 12:20 Wednesday. I called to follow up with the store as to when I could pick up the order on Friday 5/29. In the course of waiting for a response, I was hung up on 4 times.
This is just plain distain for a loyal customer. I also do not wish to hear , well the covid-19 debacle was the cause for our incompetence. I difficult times you re-double your efforts and not find excuses. Between hardware, lawn and garden, appliances and everything offered by Lowes I have spent thousands of dollars.
I did not deserve this treatment.
Might have to go elsewhere. It takes years to develop a loyal customer and seconds to lose them.
Ed Matten 215-***-*****
- Inclusive product line
- Poor service especially during pandemic
Preferred solution: Deliver product or service ordered
Feedback
User's recommendation: Let us all shop at stores that still have customer service. A competitive marketplace is good for improving the service we receive.
My order
User's recommendation: I want someone to take action against he's name Alex I don’t even he give he’s correct name
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Verified Reviewer | Wilson, North CarolinaComplete Frusteration for Delivery
Preferred solution: Some sort of compensation and my product delivered!!
User's recommendation: Buy from somewhere else
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Verified Reviewer | Patton, PennsylvaniaService
Preferred solution: Price reduction
User's recommendation: They should know what is happening in their store and if they screw up they should fix it not make the customer suffer.
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You can't get ahold of anyone because you keep hanging up too early. Sure, I think that long hold times are annoying.
Everyone does. However, you have to work with what you've got. Just put your phone on speakerphone and set it down while you wait. Occupy yourself with a game or food-prep or something else.
You could even watch TV if you keep the remote handy to pause what ever you are watching when someone comes on the line. Just stick it out while you are on hold.
Ask for a case reference #. When they say they are going to email you, tell them you'd be happy to hold the line while they do it, and be sure to check your email inbox for the email before you let them hang up.
After another 45 minutes on hold, told now the chair will arrive Friday...I told her I wanted to file an official complaint, she said....I will need to place you on hold...I waited another 18 minutes...nothing..I hung up