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Lowes in Anderson, Indiana - Lifetime warranty now 90 days?

3.8
Details
In lowes parking lot right now trying to Google the warranty but can't find it anymore.. I bought a kobalt 25 steel tape about 12 months ago. It said on the package lifetime hassle free warranty no questions asked. I'm a dewalt guy and seeing as they don't make a tape yet and I go through them like candy it couldn't hurt to grab the warranty one.. about 4 months later my tape is all beat up so I take it into lowes and the guy says sure go grab a new one. Boom! Done! Great! New tape.. exact same one as I bought last time.. we today.. about 6-8 months later my tape is twisted and mangled. So I take it in. I grab the exact same kobalt 25 steel tape I have been buying and take it to the register and she says well what's wrong with it? I proceed to show her the twisted up tape and then turn the box over to point out the warranty . Well it's no longer There! It now says 90 day warranty with the receipt and they can fix or replace at their discretion? Well ***.. not a huge deal about the tape just kinda pissed I bought something with a lifetime warranty for the lifetime warranty and now they ha e switched it to 90 days? Wtf.
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Review
#1061664 Review #1061664 is a subjective opinion of poster.
Reason of review
Warranty issue

Lowes - Irresponsible management

I've already written to you about this, it's about a roof that I ordered that wasn't delivered 'til eight days after it's guaranteed delivery date' a manager that lied to me all the while he was accusing me of being a liar. You did respond asking me to name the managers, I did receive that correspondence and accidentally deleted it, or something. I do apologize for that. Anyhow,their names are; Jared Clark, and Rich Huddleston (hope I spelled them right). I told you about 'Clark' already, 'Huddleston called me on June 8 or 9, and he didn't lie to me, or at least not an original lie, he did iterate the already established lies, but his demeanor was also very adamant that store #2202 is absolutely blameless in all matters that sales that take place in their store and are made by certified Lowe's employees are not their responsibility.WOW now I feel enlighten-ed! WHAT AN EPIPHANY! So now I'm DEMANDING an admission of fault, an admission of guilt(for lying), an heart-felt apology, and an offer of compensation. I'm not going to tell you how to resolve YOUR wrong doing. My phone # is:(928)758-5490 I'd still like to refer to myself as a gentleman.
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1 comment
Anonymous
#1340445

Uh.....sorry? But this ain't lowe's man!

Review
#1061497 Review #1061497 is a subjective opinion of poster.
Pros
  • Way it used to be
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Troutman, North Carolina - Worst Customer Service, Do NOT stand behind their warranty

I purchased a Samsung refrigerator and 3 year service plan. The fridge quit working and repair was made. Within 30 days fridge broke again. I called for service and was told they dont service Samsung products! I need to call Samsung. WHAT, I purchased at Lowes and with their warranty. I hung up and called again, this time I got scheduled for service, but 6 days later. After waiting all that time without a fridge the day of my service I took off work and waited and the repair person did not show up in the allotted 4 hour time frame I was given. I called Lowes customer service to see what happened and my options. I was treated very poorly and got no where further on getting a repair. I still have an unusable fridge and maybe a repair person coming. I dont know and they dont know. Also it gets worse since the claims are within 30 days its all one issue not two separate so no end in sight. If it was two separate the third incident I could look at lemon law. So between the two incidents for the last 30 days I have had a working fridge for about half the time.
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4 comments
CriticalShrimp661
#1727240

It seems that Lowes makes it as difficult as possible to claim the benefit you pay for with the extended warranty. Their customer service numbers are a joke with people who do not listen to what you tell them but simply repeat the same pre-written answer over and over again.

Anonymous
#1521872

I too have a Samsung refrigerator and bought the five year Lowes protection plan. I've had the refrigerator less than 3 years and have had to have it serviced at least 10 time so far and the customer service representative being smart said I will more than likely be making more calls within the next 2 years.

Anonymous
#1340449

Retail stores do not warranty products. The manufacturer does.

If the problem was within the 1st year Samsung is responsible for the warranty, not Lowes.

If you purchased a service plan beyond the 1 year warranty it again is provided by an outside company that would be responsible for the repairs. Don't complain about the retail store, complain about the company responsible for the repairs.

Anonymous
#1368550
@Anonymous

The service contract was sold by Lowe's and you are directed by the plan papers to call the given number. I did and they connected me to the local store manager.

He set up a service date. Thus my only organization I had contact with was the local store.

I feel that they then are the ones that must make good on the protection plan I was sold when I purchase the unit just as the person in this complaint! Lowe's took my money for the plan and thus responsible for living up the terms of the plan!

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Review
#1061448 Review #1061448 is a subjective opinion of poster.
Cons
  • Horrid
Reason of review
Warranty issue
Loss
$1650
Preferred solution
Full refund

Lowes - Cactus Plant Review

I bought a cacti. The flower was hot glued on.
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Review
#1061371 Review #1061371 is a subjective opinion of poster.
Reason of review
Bad quality

Lowes - Deck Lumber Plants Home Decor Etc Nothing In The Future Review

1.2
Details
Wow...you want to submit my military history to a third party company for verification ARE YOU CRAZY?! Im not providing this info to be dispersed by your company to somebody else for a whopping 10% discount I will go to Home Depot instead!!
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2 comments
Anonymous
#1342793

Companies need to protect themselves from people claiming discounts they don't deserve. That's why they have gone to a process of verifying those asking for discounts.

There is nothing that says any store owes vets a discount.

Be happy when you are offered one and if you don't like what is required to prove you are a vet don't expect the discount. Perhaps you aren't really a vet and are just upset that you won't get a discount because they won't be able to verify that you are what you claim to be.

Anonymous
#1342811
@Anonymous

I am most certainly a vet,I have zero problem showing my I'd each and every time as I do at Home Depot. My issue is with submit my personally info on a web site to a company I have never heard of.

They are paying the third party company which in turn raises their prices so this is not affect just veterans discount this affects all of their customers they could keep it in house and it wouldn't cost them anything. And we could just continue to show ID as we have in the past...

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Review
#1061259 Review #1061259 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Lowe's Online is consistently awful

2.0
Details
Lowes - Lowe's Online is consistently awful
Third time's the charm. I won't be screw again by Lowe's. I spent an hour of my life I will never get back on the phone with them tonight because I placed an online order to pick up items clearly marked in stock at the store. Today, two days after I placed the order, I check the status of the order and it says "in process." I call the 800-number, and they contact the manager of the store who can't "find the order." How is it that I get an email confirmation of the order, another email thanking me for the order, the customer service representative can pull the order up with the order number I provide, yet the mouth-breathing store manager has no clue about the order? The one item that wasn't in stock and was to be shipped is already en route and will be here tomorrow. To add salt to the wound, neither of the two representatives tonight could have cared less that I was frustrated and didn't get my order. I cancelled the order. This is actually the third time this has happened, twice with the same local store. I have NEVER had a negative experience at Home Depot so I must have had a moment of crazy to even try Lowe's again. I'm a permanent former customer. I'm from the old school, when customer service was actually a thing. It's a cliche, but it's true. Lowe's sucks and sucks big.
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3 comments
Anonymous
#1361347

Ordering online and expecting excellent customer service? I guess you're not too "Old School".

Get used to it.

The people working at your local store do not benefit from sales on the internet. They earn their paychecks and therefor dependent upon customers purchasing at the store.

Anonymous
#1360934

Sometimes the website can't update quickly enough for the actually inventory. People steal things, boxes go missing, *** happens.

You're the reason customer service isn't the same.

We try so hard to help everyone, but people always find room to ***.

Go "old school" and actually go to the store instead of ordering online.

Anonymous
#1340275

You know, every hour you spend is one that you won't get back. Don't be so dramatic!

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Review
#1061214 Review #1061214 is a subjective opinion of poster.
Cons
  • Online ordering is atrocious
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Lowes in Bixby, Oklahoma - Customer service

2.6
Details
I was in the plumbing department looking for a particular item for shower I knew exactly what I wanted the package had several items in it I went to a employee and asked if they sell just that one piece separately he asked what I wanted I told him that one piece by itself for a shower he says no the shower stuffs another cytisus bathtub only if I share it takes this size he argue with me and told me no go to the next aisle he refused to help me. The next day I went there to get another part again and Plumbing as I'm looking up parts employee walks by lets me tells me to move because I was looking at stuff and he was too lazy to move a shopping cart that they had trash out so I had to move my cart so we can get around me he was very rude also I've learned not to shop Plumbing at Lowe's anymore if I haven't shop at Lowe's again
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2 comments
Anonymous
#1340442

One sentence? Seriously?

Anonymous
#1341303
@Anonymous

Well, technically, there were two. But neither one made much sense.

Did I read this correctly: did he really complain about being asked to move his cart?

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Review
#1061109 Review #1061109 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Unprofessional

4.2
Details
Had a contract to do our roof. Did it in 2 days but on second day came home to find workers family members with children sitting on my front lawn! Fiesta time! Also had a hard time getting the info for our insurance company. This was Lowe's in Sanford NC
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2 comments
Anonymous
#1449550

Lowe's Has Damaged my roof, cracked my front walk, covered my car in stones, and caused water damage in my home from roof leaks and has even failed city inspections and I currently have an open permit on my home. I signed my first contract with them on august 2, 2017 it is now march 21st 2018.

I paid Lowes in full and there subcontractor placed a lien on my home because lowe's did not pay them because of there failure to install the roof in a good workmanlike manner. The subcontractor exaggerated the lien a committed a 3rd degree felony. (And all of that just scratches the surface).

I have been on News Channel 9 wftv/ abc. (https://www.wftv.com/news/action-9/action-9-investigates-home-improvement-chain-contractor-complaints/695471946) This company is hurting hundreds if not thousands of people they need to be stopped and held accountable

Anonymous
#1520508
@Nick

What is the name of the roofing company? Lowes did ours and i'm not happy

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Review
#1060892 Review #1060892 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes - Improper install of washer and missing pieces

2.0
Details
terrible installation of washer and missing pieces of dryer. When When the delivery truck came they claimed didn't have the needed installation cord and couldn't install the dryer as promised. Also, they didn't have any tools and were asking me for pliers and a screwdriver. Then, when they installed the washer they didn't level it, or put it in the right place, or attach the hose guides. Next, when I called the store to fix the situation I was put on hold for an hour twice and told they would call me back which they didn't do, until I called corporate customer service. Also, 4 out of the 6 people I talked to at Lowe's either put me on a hold of longer than 20 min to get rid of me and were outright rude and clearly apathetic.
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Review
#1060643 Review #1060643 is a subjective opinion of poster.
Pros
  • Variety of products
  • Organization of the store
Cons
  • Being put on hold indefinitely and hung up on
  • Delivery service did not show up when scheduled
  • Customer service received
Reason of review
Bad quality
1.6
Details
Lowe's in Prattville is AWFUL. Please be aware that a "NEW" policy is in place. If you purchase a weedeater, blower, lawnmower, pressure washer and it stops working.....you have 30 days to return it. PERIOD. You have to have the receipt showing the date of purchase. If...
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22 comments
Anonymous
#1732263

Manufacturers warranty. Most items come with at least one year.

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Review
#1060304 Review #1060304 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund
Tags
  • no returns