Lowes Reviews and Complaints
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Lowes review: Our new door was ruined by staples
Frustrated with Cancellations at West Park Lowes Philadelphia, Pa
- When rep did help it was like it was a chore to do their job
Lowes review in Monroe, Washington: Vinyl Fence installation
- Poor customer service
- Did not finish the job
- Poor workmanship from contractor
LOWES - Refusal to Intall Correct Sliding Door
- Refusal to install correct product
Micky Mouse Operation at Logan, UT Lowes
- Customer service
Resolved: Lowes review in Cranberry, Pennsylvania: Appliance Delivery failure
Update by user Jul 22, 2017
Fridge was delivered just before 9pm on 7/21/17. One day after delivery date.
I was told several delivery drivers and a manager quit so most deliveries are being rescheduled.
Had they at least called me and explained rather than not call/not show at all I would of been empathetic.
This experience has made me very leery of purchasing any item that may need to be delivered from Lowe's ever again.
Original review posted by user Jul 20, 2017Ordered a top freezer, bottom fridge appliance in cash July 14th, 2017. Paid for recycling of old freezer and delivery on July 20th, 2017. Nobody ever called me to confirm delivery time. I called at noon on delivery day, confirmed we were on schedule. Was told they had a driver get hurt and it would most likely be the afternoon today when it would be delivered. Nobody ever called me so I called at 5:40pm on delivery day and was told someone should have called me but the delivery is not happening. They could schedule me for a delivery on July 29th which is next available. No calls, no confirmations, no explanations, no customer service. What a horrible first experience with Lowe's!
- Lack of delivering product i paid for
- Lack of calling us to confirm or change delivery
Lowes review: Unacceptable delivery of new oven
- Poor quality and poor customer service
- Lack of response from corporate lowes
- See comment above
Lowes review in Bay Shore, New York: Entry Door - Wrong color - no door *** - wrong hardware for strom door.
Resolved: Lowes review in Richmond, Virginia: WHO KNOWS WERE THE ORDER IS OR WHAT THE HECK IS GOING ON??
Update by user Jul 21, 2017
After repeated calls and emails. I finally got a call that the frig was on its way to my house.
But after I was told 3-4 different things. As big as a company this is you'd think they'd have a better system to know what going on with orders anytime along the process!
Original review posted by user Jul 19, 2017I placed an order07/18/2017 Order #: 337343699 Invoice #: Order Total: $898.31 by calling and the rep was very pleasant. and she informed me that I would be receiving a call later that eve last night and I did not. the reason why I purchased this frig not just the price but my current is not working correctly and I needed the new one as to not loose all my food. So, I sit here on indefinite hold while the rep I called is doing who knows what?? this is really poor customer service. and I've spent plenty of money with your company. This really *** me off to no end!. That I'm told one thing and then I do not get what I was told. A VERY UNHAPPY CUSTOMER THEN I RECEIVED THIS FROM THEIR CUSTOMER CARE: Greetings David, I appreciate your email regarding the delivery status of order number 337343699. I apologize for any inconvenience. I checked my records and they say your order was delivered today. If you believe there to be any discrepancy, please let me know and I will do whatever possible to help resolve your order status. Optionally, I invite you to contact the store fulfilling the order at (804) 226-5440. They are there to help as well. If at any time you would like to call the Lowe's Corporate Customer Care/Sales Team, their phone number is 800-445-6937. They are available for help at your convenience, Monday - Saturday, 8:00 a.m. - 10:00 p.m. and Sunday, 8:00 a.m. - 9:00 p.m. (EST). I truly value you as our customer and sincerely appreciate you choosing Lowe's for your home improvement needs. If for any reason you require further assistance, please feel free to let me know by replying to this email and I will respond at the earliest possibility. Best regards, Mark O. Lowes Customer Care I wouldn't be contacting them if I had the product looking where it is now would I! Come on now REALLY!!WTF!!
- Going to the store
- Cashier very nice and friendly
- Delivery prblems
Lowes review in Union, New Jersey: Paralytic delivery system
Update by user Jul 22, 2017
I consider this situation half resolved. I went in the store to get my money back.
I got one of the two purchases refunded and I am still waiting for the other one to show up on my card.
This clownish operation would never happen at Home Depot I know since they have a dedicated team to resolve these things way before they get this far. Will update.
Original review posted by user Jul 19, 2017I have never been treated this way by any business. I cannot believe how poorly your operation functions. Contrary to the email I received telling me my chairs have been delivered, they have not. One Monday I went to the store in Union NJ to find out why? What it the problem? Why can none of your staff figure this out? I took Sean by the hand, led him over to the two boxes of chairs he had in stock ( I only need one of the boxes ). He made some kind of note, talked to Sly, came back to me and told me they would pick up the incorrect order on Monday and leave the correct order. But I would have to pay for the chairs AGAIN! since something was delivered to my house lol. OK, I did it figuring I will get a refund in a few days. Now though you have over $700.00 of mine and I have nothing since you picked up the incorrect delivery but left no replacement. I have been trying to call the store, all day yesterday but could not speak with anybody. I kept getting hung up on or ignored. The people you hire should not be allowed near your telephone. They represent your company very poorly. I called the store today around noon and spoke to Jonathan in delivery. Sean was not in. He said he cannot get it to me today. I told him that is unacceptable. I asked to speak to the store manager. Not in. I spoke to, I think she said Vanessa. I am not sure. Her language and speaking skills could not coherently convey her name in an understandable way even after asking her to speak clearly. She seems to say the same thing as Jonathan, it cannot be done today. That is unacceptable. Tomorrow will mark the 30th day since I placed the order for an in stock item on June 30th. I have been lied to by store staff numerous times. I do not have it yet and you are holding twice the original purchase price. If you think just writing this little diatribe is somehow therapeutic and I am done venting, you do not know me. I am taking your clown show on the road. You know what happens when you do right by a customer? Nothing. They go about their business because things went as they should. When you burn a customer, what does he do? He goes out of his way to inform at least 10 people of what happened. I suggest you get your store in line. Have someone load the box into a truck and send it to my house. Today. Within hours. NOT tomorrow! ENOUGH!!
- Poor follow through with orders
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