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Lowes Carpet Scam $97 install at Lynnwood WA (196th) store, This store SUCKS! Mistake after Mistake after Lie after Lieh going thruough!

1.8
Details
I visited the flooring dept at Lowes on 196th St SW, Lynnwood Wa on July 13 to order carpet for 2 homes my sister and mother own. I filled out the flooring folders w/correct install address, my email, names and # for owners. Installers came out and measured. That's when the *** started. The flooring salesman got the addresses and names mixed up. When we figured out the error, went in to pay for carpet, they had 4x more pad on the estimate than what we needed. When that got corrected, we paid the invoice and were told install would be 7-10 days. We got home and noticed the install address was incorrect (the other house). After repeated calls to Lowes to get the install address straight, they said they would have to credit and recharge to correct the address. They finally did this today, June 29 and now I'm being told the install wait starts today (after being told prior by 3 people at Lowes that my install date would not be affected by their screw up on the address. The $97 install is a scam. On the invoice they charge you for the pad IN THE INSTALL PRICE. The $97 install or FREE INSTALL is merely a scam, lost leader. You have to look carefully at the amounts for pad and carpet and make sure they are not overcharging you for those items to make up for the FREE INSTALL. I will never use this store again for carpet purchase and install. Everyone there seems to have no brains. When the store manager called me to "apologize" I said I didn't need an apology, I needed performance. I need the carpet installed like they said, which would have been coming up this week. Now we have to wait another 12 days! BAD JOB LOWES.
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Review
#1067860 Review #1067860 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Lowes Credit Card - Don't Do It

2.4
Details
I opened a Lowes Credit Card and the associate made the zero interest sound like the best way to go. I've learned my lesson. You are hit with an absurd deferred interest charge when it ends. So much for paying over the minimum to get it paid off faster. The interest hits and takes your balance up higher than your original purchase. When you call and ask them to help you out they tell you sorry you should have been aware that the promotion was ending. Bad business Lowes and the company that holds the credit card. I cannot believe this practice is legal. Believe me, if I tried pulling something this I'd be in jail. To all those thinking about getting a Lowes Credit Card think again. Definitely don't take advantage of the zero interest as you end up getting screwed. You're better off to go another route.
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2 comments
Anonymous
#1345756

Read any agreement before you sign it. The no interest promotions are all the same.

It's right there in black and white. It will tell you there is no interest if the purchase is paid of in XX months. If the purchase is not paid in full within that period of time accrued interest will be applied. They even tell you what the balance of the interest is in every bill you get.

The agreement also tells you what the interest rate is, and it is usually well over 20%. It is a very legal agreement, and it works well for people that abide by the terms of the agreement. NEVER buy products on a no interest promotion if you don't have the money available to pay it off.

There are many lower interest options if you need longer term financing. You only have yourself to blame for not looking at what you were agreeing to.

offconsumerpissed
#1345464

Dear Jesus. Do you really think they are offering zero interest out of the kindest of their hearts? No, they are banking on schmucks to somehow still not pay their bill despite having it spread over many months.

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Review
#1067773 Review #1067773 is a subjective opinion of poster.
Product
Lowes Credit Card
Reason of review
Problems with payment

Lowes - BAYSHORE LOWE'S DOES NOT HONOR THEIR WARRANTY COMMITTMENT

In 2014 I purchased a Maytag Refrigerator for $1529.10 from Lowe's at 491 Bayshore Blvd. San Francisco. The purchase included a 5-year warranty for $119.97. After two and 1/2 years, my refrigerator began to make grinding sounds and I called Appliance Repair Heroes who cover warranty service for Lowe's. The serviceman came out and told me that I have "ice in the motor" and they would need to order two parts. After two weeks I called them and was told that one part came in, but the other part needed to be reordered. It is now four weeks and the second part has still not arrived. I went on Yelp and looked up Appliance Repair Heroes and found that there were many, many people like me who reported that the company did not respond to them and have not repaired their refrigerator. It is obvious that Appliance Repair Heroes is a disreputable repair company and attempt to frustrate you to go to another repair service so that Lowe's will not need to spend money on your warranty service. I also fault Lowe's Bayshore store who really don't support people who purchase their appliance and get a warranty. How could they not fact check the company who does their warranty repair as honest or reputable? Do not purchase an appliance from Lowe's Bayshore store and do not even think that Appliance Repair Heroes will honor the warranty contract that you purchase from this store. Leo Catalano San Francisco
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3 comments
Anonymous
#1345888

i doubt the decision for appl repair contracts is made at the store level

Anonymous
#1345569

The repair people can't just 5hit the part you need! It's probably being shipped from Korea. That can take a while because they sure as *** aren't going to pay to have it overnighted for a free repair!

Anonymous
#1345284

I assume that you think Appliance Repair Heroes has every part for every appliance sitting around. Guess what.

It doesn't work that way. The may have some common parts but others need to be ordered when they are needed.

Sounds like one of the parts got there but the other one either came in wrong or wasn't shipped from their supplier. All to often stores or service centers are at the mercy of their parts suppliers as they can't just go in the back room and make one up for you.

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Review
#1067698 Review #1067698 is a subjective opinion of poster.
Product
Maytag Refrigerator
Reason of review
Warranty issue
Loss
$200
Preferred solution
Deliver product or service ordered

Lowes - Terrible customer service

1.0
Details
I went to the Commack store to get a grill burner but I couldn't find the size that I need it, and a staff told me to wait because he was helping another customer. I wait and he told his customer that the store doesn't have the grill that he wants and he can check in anothe store, his customer said ,"no that's ok", and he left, then he asked me again what I need and I explained to him again, he went to the computer station and asked his co worker about the grill that his prior customer was looking for. They talked and he went again to the grill and left stand there like I was invisible. At this point I realized that he wasn't helping me at all, he still looking for the grill for a customer that already left the store. He saw me leaving and he didn't care. I bought a grill at Lowes 2 years ago for the first time and I need parts, I will never shop here again, Home Depot has a better customer service than Lowe's that's for sure.
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Review
#1067685 Review #1067685 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service

Lowes - On-line purchase

2.8
Details
I purchased a Dewalt angle grinder during the Father['s day weekend. there was a promo for discount on purchase over 100 Dollars. Well I had to call customer service to get the discount applied. The customer service rep was helpful and could not understand why my discount was not being applied. Finally agree to order items with the discount and have delivered to local store in Quakertown Pa. . My credit card payment indicated the discount. I was promised delivery by June 28th at the latest. Well, June 28th came and no call from store. I call the store where i stay on hold for almost 20 minutes, as they finally determine that it may be 2-3 weeks before the item I ordered comes in because it is on back order. This is unbelievable, and unacceptable. How could a reputable corporation not know that n item is not in stock? at no time did someone contact me to offer a solution to my purchasing predicament. I usually purchase items cash at local store . i average over a 1000 dollars a year in various miscellaneous purchases. My local store experiences has sometimes been difficult and unpleasant, and many times find your employees a consumer liability to a pleasant and helpful store experience. If you cannot remedy my latest problem I will no longer make any purchases at Lowes, either on-line or in store. I needed the angle grinder for a home project that will now now happen as a result of your poor communication and difficult on-line experience. I will drive a little further to a competitor . This is your last chance to reach out to me an offer an alternative choices to a 2-3 week additional wait. Unhappy, dissatisfied, disappointed customer; Randal Breininger Phone: 267 240 5522 email: rhb2u@aol.com
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1 comment
Anonymous
#1345285

Your comment said they would have the grinder delivered to your local store. In most cases like this the product is being ordered and shipped from the manufacturer.

Lowes has no way of knowing what is in DeWalt's warehouse and DeWalt more than likely did not notify them that the order would be delayed until you called to check on the order and they called DeWalt to see why it wasn't there yet.

Keep in mind that the retail stores don't pop in the back room and make your product when you order it. They are just the middleman between you and the manufacturer.

Review
#1067658 Review #1067658 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Poor customer service
Tags
  • Lowes Very Poor Customer Service

Lowes - Delivery service awful

waited all day to get washer delivered I ordered offline 2 weeks ago,first- the store tells me they 2 weeks behind on delivery so I was without a washer for 2 weeks then lowes said delivering today and I waited and waited finally at 530 delivery person calls said I'm 10 minutes from you ,kept calling me for directions told me they were parked at Whataburger I said sit there ill cime get you and you can follow ,I went to Whataburger no lowes truck ,came back home they called again and I give them directions for the 4th time finally at 730 pm they drive up ,aguy and girl(said its his coworker) hooked up washer told me sign didn't explain anything this was lowes store 2710 alkay dr shreveprt louisana 71118
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Review
#1067207 Review #1067207 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$615
Preferred solution
Let the company propose a solution

Lowes - No grace periord

Guadalupe Savala We open an account in dec, my first pmt was late and was told the late charge would be taken off, so we have been making 50 a month pmts at times monthly twice a month, to this date, in 6 months to date we have paid $632.00. I was told since my pmt were not made on the 3rd of each month we have been late. REALLY! We built our house from the ground up with lowes, now I will pay you off once refinanced and will get what I need to Home Depo Good by If lows has there name on it, (credit card) then Lows is responsible
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1 comment
Anonymous
#1345890

"If lows has there name on it, (credit card) then Lows is responsible"

?????????????????????????????????

Review
#1066746 Review #1066746 is a subjective opinion of poster.
Product
Lowes Credit Card
Reason of review
Problems with payment

Lowes - Just Purchased five items

Had someone going out with me t o load munch i told him will go after i put other items in car then i noticed the *** killer and suet was not there i loaded the mold remover and bag of bird sees and pulled car over for the genleman to load my munch told him i was going back in some of things was missing t he girls said she put it in my cart maybe someone e lses i was with my cart all time i ask to leVve my phone no just incase someone might have it and return it she was no help its her word aganist mine not to happy brenda lefurgey 2494williamsville rd houston de. the store was seaford store delaware
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Review
#1066685 Review #1066685 is a subjective opinion of poster.

Lowes in Kimball, Tennessee - Bought 3 year warranty and they are not covering my warranty

they sending my mower to this company to get it fixed and I will have to pay them to fix the mower, one guy said the mower was covered but when the girl put it in computer I would have to pay to get it fixed. I bought a warranty when I bought the mower for 3 years. I have had the mower 2 years . why you sell warranty if you do not cover the mower. I'm highly mad over this and may never buy anything else there. one guy told me it was covered and to bring it in. I brought the mower to them and then another told me it wasn't and it would be cheaper for me to get it fixed at another place . I left the mower with lowes to send to this company to repair it but had to agree to pay whatever it cost.
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1 comment
Anonymous
#1344290

Those extended warranties are the biggest scam going. Don't EVER get an extended warranty from a retailer! They are a huge money maker for the retailers and are pretty worthless if you actually read what they cover.

Review
#1066468 Review #1066468 is a subjective opinion of poster.
Product
Lowes Lawn Mower Warranty
Reason of review
Warranty issue

Lowes in Allen Park, Michigan - Good products bad deck builders

Lowes built a deck for my wife and I about 4 years ago I should say they tried to bad work right from start they installed crooked posts warped boards they fired worker another Lowes carpenter was sent over he said deck needed to be completely redone in order for deck to look right but Lowes repaired they did not redo posts I complained again they sent another carpenter over he installed new posts put new lumber on top rail that warped in 3 months I called Steve the salesman at Lowes he agreed the lumber should not have warped so soon I contacted Lowes again but was informed by manager that they would not do any more work on deck I called corporate office manager called back and said they would start work on deck again in two weeks two weeks went by manager called said it would be a little longer weeks went into months I called corporate office and told them I would get someone else to finish deck Lowes has many good products I have shopped there many years and will continue to but no outside projects
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Review
#1066230 Review #1066230 is a subjective opinion of poster.
Service
Lowes Deck Installation
Reason of review
bad work
Preferred solution
Let the company propose a solution